The website says that the salon can complete a custom tan. I called and was informed that they…read moreschedule via a group chat with the sprayers. I had a few questions to ensure selection of the right services. I'm Black American and really needed help with 2 custom applications within the next couple of weeks for an event. Understandable that our business may not be a huge source of revenue. I don't understand why if the business doesn't offer service for populations with darker melanin this isn't just stated. They did apologize that they weren't able to help, but I can't begin to express how many emotions rushed in with this experience. Updated Close: The last message from the business is highlighted in the third image at the bottom of the screen "Okay! Sorry we couldn't help." That is actually verbatim the text. We can align that the business said it could not help. The challenge with using text, is the elimination of one's ability to understand tone and in some case's context. For me scheduling a simple service I was initially excited about resulted in tears, frustration and humiliation. Requiring the use of text to schedule an appointment... well simply put, it's a service gap within the business. The defined gap for Tan360 is there's no way for the customer to get support in identifying the right services from someone who can provide experience or expertise in an unfamiliar subject matter to the consumer. The team was not able to answer questions. The initial review was completed and submitted prior to Brina's call attempt. To close the loop, this was and is my experience through my lens as a Black American with Tan360. I didn't provide false data, nor capitalize any part of the subpar experience, screenshots were provided for support. and I referenced the business and practices I experienced. It's simply that, my experience. It feels 1964 'water fountain'. While, I believe it important to share my experience with others, I'm comfortable with the notion that Tan360 did not experience or feel any part of what I did. The target is to bring awareness to others to avoid what I experienced. If Tan360 gains useful nuggets, increased cultural awareness, or even impact awareness from the review, well I think that's cool as well. The key is this, if this is the experience to drink from the fountain, it's not the water I want and that's my choice. I clearly communicated the concern to the business and was very open about the review prior to posting. Attempting to call after I had already closed the matter with Tan360 staff to not actually discuss any part of the concern but rather to schedule the appointment is dismissive, and oblivious. Starting with, 'hey, I understand we didn't get you what you needed. I'm sorry, would you be comfortable with speaking with me directly? I'd like to help,' is a great way to open the door to uncomfortable conversations. How about just simply saying, "I'm so sorry you experienced that. It's not my desire, so thank you for sharing. I'd like to help." There are a myriad of responses... minimizing my experience or review however.... is not the best approach.

clean & friendly staff! Great spray tan prices!! I would highly recommend. I've never waited for a…read morebed!

Great experience my first time here! Riley did my tan and she was a gem. So sweet and made me feel…read morecomfortable. My tan looked great too! I also love that they brush the tan around those "tougher" spots like your knees or wrists, etc. Definitely recommend choosing this spot for any spray tan needs!

I went to the LS location. This was my first spray tan with them. As soon as you walk in, you are…read moregreeted with a friendly smile. The check in was simple. The overall process was 20 minutes. Jamie was the person who did my spray tan. She was friendly, ask me questions for what I was wanting, and was very professional. I will definitely be going back for my future spray tans.

My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

Half my fault. Purchased a Groupon to try out the versa spray tan. Went OK. So I purchased another…read moreso I could tan two days before my vacation. Groupon will let you purchase 3 total spray tans. HD Tan will only let you use a Groupon every 6 months. I drove 26 minutes to use this Groupon and the teenager only said yeah I don't know why Groupon will let you purchase more than one. The Versa is not worth $47 out of pocket. So I left annoyed. It would be a courtesy to let customers know that you can only purchase 1 tan every 6 months.

I purchased a Groupon to try the Infrared sauna. When I called ahead the front desk clerk was very…read morewelcoming and excited for me to come in. It was easy to make an appointment and when I arrived she gave me a quick chat about how it works and gave me a binder to read through with some of the health benefits of infrared sauna. I found the experience (30 minutes) very relaxing. They give you a terry cloth wrap to wear in the sauna and there are towels for afterwards. The sauna is in a little room of its own that locks. I found the staff pleasant and the whole place nice and clean.

I did tan for the 4-5 minutes and did not give false information and completed my session. I did…read morenot ask about your insurance until I dislocated my shoulder after the tan. I was in SHOCK after the dislocated shoulder after I tried to open the lid/top . This is the FIRST time the owner has responded. I called to speak to Great Tanz and tried emailing. Bank said I had to talk to the business. Today is the first day in a month this person has responded. No one has responded to the BBB as of this past Friday. The attendant that day did say there were other issues where clients slipped but chose not to help me, take a report. anything. When I asked if she could help me she said "no".

Great service and affordable price. They are also have convenient late hours. I have been a…read morecustomer for years and just tan as needed.

I didn't love the spray tan booth…read more It's only front and back so sides were whiter, and that solution was most certainly not dark. Interested to go and try an airbrush tan with her though

Great place! Owner is super nice. All the staff are knowledgeable. Everything was very clean. And…read morethey are sticklers for safety - get glasses. Love it!!

I used to manage a tanning salon in my younger years and went through certification to teach me all…read moreabout it. Although, I hadn't tanned in years. I asked a ton of questions the first few times, and every one of the young ladies was spot on. They knew their information m, they were kind, helpful, and ensured I had everything I needed. The facility has a lot of options, it's clean, and well taken care of. Love this place and will return.

I just signed up for the plan and Linda was awesome. GREAT CUSTOMER SERVICE and they have awesome…read moreequipment! Ready to get my tan on!

this is the only place I go to when I tan and have been for 3 years the place is clean the girls…read moreare nice and for a bed 1 it's 20 a month, and the bulbs are changed regularly and they warn you when they have been