Well first of all this is the third time i have written a VERY long report on here and it has been deleted each time by YELP.. This sux cause all iam trying to do is let everyone know how SPECTACULAR I think Solarium is. So lets hope this round works. First of all i would like to start off by saying since day one all the staff has made me feel more than comfortable. I had just moved here in February from California and didnt know anyone and honestly wasn't even looking for a tanning salon.. But everyone here kind of stole my heart. All the staff is ADORABLE, VERY helpful, very time efficient, dressing very fashionable yet modest, willing to go the extra mile, and ALWAYS buzzing around keeping that place spic and span! Jayne has gone above and beyond for me more than once. She always makes sure to take a few minutes out of her insanely busy schedule to check in on me and make sure iam doing well. I can honestly say that she has her clients BEST interest at hand. She even lets my puppy come in with me and will watch her (GLADLY;) during my service if need be. As far as the tanning beds; they are state of the art & tan you evenly,..as far as the spray tan machine.. its by far the BEST one i have ever used. It even blow dries you with warm air as its spraying you!.. As far as the wraps.. How would YOU like to lay down and relax..watch a movie on a flat screen tv, sip an ice cold water and burn 1000+ calories in an hour?! Well that's the wraps. All in all i would definite suggest this place to anyone. Im not very easy to impress... and this salon continues to do just that. IMPRESS. read more

Need to update your Yelp and Google account your hours to close still show 10:00 p.m. and I drove to your location for the first time and you were closed read more

Solarium Super Tanning Salon - Hours are not open until 10:00 p.m. Yelp do better - Tanning Near Me - Overland Park, Kansas

Came here on a crunch for a Spray Tan for a wedding. I usually go to Sun Tan City and always get the same thing which I asked for also at solarium. It was the weirdest thing I woke up with absolutely no color and nothing washing off. I went back the next day in hopes they could spray me again or give me my money back which of neither happened. They said they could spray me again, but it probably wouldn't work and they were going to charge me. Don't recommend. Go anywhere else read more

The girls at this location were very sweet and couldn't be nicer! My issues were with the manager Jane. She overcharged me from day one and when I questioned her on it, she said they don't give refunds. I assumed this was handled but when I got my next bank statement she had over charged me again the second time! I left multiple messages for her to get this resolved and she still never returned my calls!! Finally, I got a hold of her, and when I brought this to her attention again, she told me not to come back that she didn't want to resolve the issues! This is an example of very poor management!! Be careful what they charge you because if they overcharge you, you want get a refund!! read more

I have been to other tanning salons and this one by far is the best experience. It's more than a tanning salon it's a spa, so many options for skincare and body care with the amazing treatments. The manager Katie has such a beautiful spirit and was very patient with all of my questions and made me feel like sunshine which lately has been hard to find in customer service at most businesses. If you haven't tried this place your missing out, clean, accommodating and positive atmosphere. read more

I have been going to SOLARIUM SUPER TANNING SALON for years and have easily spent over $1K on tanning services. My last transaction with SOLARIUM SUPER TANNING SALON, INC was on March 6, 2020 before Covid-19 hit or any restrictions were put in place in which I purchased 120 pre-paid Level 2 tanning bed minutes during a sale they had. According to their company policy when I made that purchase, they also extended other minutes I previously purchased and had not used prior to their expiration date another 8 months. Beginning 05/19/20 way before Governor Laura Kelly issued Executive Order 20-52, Solarium Tanning put a mask mandate in place on their own and would not let me use services I already paid for without wearing a mask. So, I just thought everything would end and go back to normal in a month or so and didn't worry about it. On 07/02/20 Executive Order 20-52 was signed allowing medical exemptions. On 08/12/20 I contacted Jane Lagrow to set an appt and give her a heads up on my medical exemption and emailed her a letter from my Doctor as proof along with Executive Order 20-52 and COVID-19 Guidance for Barbering, Cosmetology, etc that she said they refer too. At that time, Jane Lagrow told me that I was not allowed in their building without a mask and she DID NOT care about medical exemptions even though I had a letter from my doctor. She said she would not allow me to use any services without wearing a mask when entering their building. I then asked her to just refund me for my unused minutes based on the rate I paid + tax because there was no telling when the mask mandate was going to end and that I plan to move out of state in the first quarter of 2020 if I can. She offered to extend the expiration dates on the minutes I purchased 60 days, but said they had a strict no refund policy. I told her I do not have a contract and never signed anything acknowledging a no refund policy when I purchased my minutes to tan. She said that's just their policy and refused to refund me. Now the mandate is over, I contacted Solarium Tanning again on 5/14/21 and the supervisor said she'd call me back, but never did. I called again on 5/19/21 and Jane Lagrow called me back later in the afternoon. She said she will not let me use the minutes I already paid for or give me a refund saying the minutes expired. However, she said that if I purchased another $50 worth of products she would reinstate my minutes. I refuse to give more money to a company that treats their customers like that. All I wanted to do was use the minutes I already paid for and part ways without additional conflict. According to my records, I have the following amount of unused minutes left: Level 2: 128 Minutes Level 3: 132 Minutes The amount of unused minutes I currently have based on my purchase price from what I recall equals $174.34 + tax by my calculations. All she had to do was let me use minutes I had already paid for and couldn't use because of her company policy or refund them. She runs a very unethical business. I recommend checking out BBB and other review websites as well. read more

I love this Solarium location. It's been so helpful to be able to make an appointment. The OP team treats me so well. I appreciate the happy greetings and high quality professionalism I receive upon each & every visit. They were also great w all my questions regarding tanning lotion and were very patient when I wasn't quite ready to decide & then came back with more questions. I am loving what i decided on, and I owe it to them! read more

Great prices, great service. I was greeted at the door in a timely manner. Will never go anywhere else for my tanning needs! Highly recommend!! read more

I have had my Sun, Spray, Spa membership at Solarium for years and absolutely love it! I started doing the Fit Body Wrap around 3 years ago for hip pain and it always makes me feel amazing afterward! I also love the level 3 beds and the sunless sprays here to maintain a tan. I have never had a spray turn out as good as the ones I've gotten here. And the level 3 tanning beds gave me great color in only a few sessions. The girls are always so helpful in setting up the appointments for whatever services I want to do that day. They made it super easy to understand what each of the spa services do and when to use them. Not to mention every product they've sold me I've fallen in love with! read more

Worst customer service and tanning beds I've ever experienced. And I've experienced 23 years of tanning salons. The staff is extremely unfriendly and the beds from level 1 to level 3 were not good. Won't be going back and do not recommend this place to anyone. Save your money and go elsewhere. read more

I am writing this under a fake name because I used to work at Solarium and I want to retain my anonymity. Working here was stressful and draining. If you ever plan on applying here, I would take the following into consideration. The management is unprofessional, rude, and puts themselves above their employees. It was like being in high school all over again. The management would gossip about their employees and make them feel like they were not good enough to the point of tears. Taking a day off for feeling sick, having an emergency, or any other reason was near impossible. They will guilt trip you into still coming in that day or simply tell you that you have to. The main problem with Solarium is the owner. During my time at Solarium, I watched her make other employees cry, gossip about them, and be extremely disrespectful. She is always forcing her employees to "sell, sell, sell" and no matter how much effort they put in, it's never good enough. Every girl who put in their two weeks would be treated even worse after doing so. The worst part was that we never got breaks no matter how long of shift you were working- there is not even a break room in the salon. If we ever needed to sit down, we would have to sneak into one of the empty rooms to take a breather. I could honestly write a book about everything that I experienced here, but ya'll don't want to hear all of that. P.S. I heard KC tan is better anyways. read more

I had a wonderful experience at solarium! Their sunless sprays are so natural. The staff that work there are always so helpful. The first time I came I had never done a sunless spray before and the girl answered all of my questions and made sure I was comfortable. Would highly recommend coming to any solarium location especially Overland Park! read more

I have to agree with Cyndi F. - and this is 2 1/2 years later. The place is very nice, clean and has tons of beds. Their prices are comparable to other places I have gone. However, every time I went in there, they tried to sell me something. It really got annoying. I just started cutting off the teeny-boppers when they tried to talk. I'm sure I was known as the rude old lady. You guys are all computerized. Why don't you put a note next to my name saying....doesn't use lotion, only interested in a tan for the summer, shut up and let her get to her bed. I found a different place this year through a Groupon. Solarium is fine, and maybe even a little cheaper than my new place, but I gladly pay a few bucks more a month for no sales tactics. read more

I have the Level 1 Unlimited Tanning package for about $18/mo. When I first signed up here, I received free minutes in the Level 2 bed and quickly used those up. Level 2 was very nice. I especially liked the aroma mist it gently sprays on your face throughout your tan. But, I wanted something cheap, so I stuck with Level 1. I use to tan at Celsius across the street. I did their level 2 unlimited tanning and it was almost $30/mo. So when I gave Solarium a try, I was surprised at how much better it was. I tanned faster at their level 1 than Celsius's level 2. Plus it was nearly half the price. The beds were bigger too. And the salon is much nicer. Always clean, always friendly service. I never buy any of the extras they try to offer (upgrades, lotions, etc), and they don't try to force it on me like they did at Celsius. They ask every once in a while but they don't make me feel bad about taking advantage of it. It's a quick in and out in under 20 minutes. I haven't tried any of their spray tanning, but I hear it's really good. Great, fast, friendly service! read more

Called 5 times regarding canceling the membership and still no response. Read bunch of previous reviews and they all are saying the same thing. Called every location to talk to the owner or management and they said they will call me back and nothing... it's been over a month and they charged me again. Because of the move I'm not able to show up in person. This is a disaster terrible customer service. If you are planning going to this place do yourself a favor and pick another place none of them will treat you this way and keep taking your money when you are clearly wanting to cancel. Finally spoke with Jane who is the owner I assume and all she did was talk over me on the phone. Service has becoming so bad that it's kind of funny. Seems like people are not supporting this business as much and it makes sense. Again do yourself a favor and take your business elsewhere. read more

The girls are always super helpful and kind! They know exactly what products to offer... and try to find what's best for you. I love coming here! read more

Horrible customer service. I bought a package of spray tans that I used throughout the year. I had some left and was not told they expire after a year. The girl behind the desk said I could pay $50 to have them reinstated and that was my only option. She was not willing to help me out at all read more

I purchased a spray tan package. Unlimited sprays for 6 months at 50 a month. With early cancellation they would charge me 100. I also spent close to 200 on products that didnt help. I tried every suggestion they gave me and always had something go wrong every time. I asked to cancel my contract after a trip on juLy 4 where I looked all streaky the whole vacation. They said if you pay 100 to cancel. I decided to give it some more try's. Yesterday I asked to cancel again because it looked horrible every time. they refused to let me drop early without the 100 penalty. I'm unhappy with that because I tried every suggestion and still had poor results. It was not my fault it had poor results so why should I be punished for a product that failed to deliver the desired result. I would not ever refer anyone here. read more

I have come here for years. Even when I take a break I still come back to tan here. They are always so helpful when I need lotion or products to tan with. I will only go to the olathe location. read more

This is a great location for someone who tans often but if you are like me and only tan sporadically, then you lose your money because you pay for a certain amount of minutes but they will take those minutes away from you if you don't use them in their allotted time UNLESS you pay more to get the time you have already paid for back. I do not suggest spending your hard earned money here if you actually want to get what you paid for. Me and my money will find a tanning salon that actually gives me the time I purchased. read more

Solarium is by far the best and most professional tanning salon on either side of the state line! I make the drive for all of my services(tanning and spray tanning) at this location. I would absolutely recommend this salon to a novice or a pro! read more

Great salon with fantastic equipment. Versa Spa Is awesome! Love the lotions too (get them on sale!!)... I've never had to wait for more than 5-10 minutes (usually prom or holiday rush!) read more

AVOID this salon at all costs. We have been going here on and off for 3 years but we went in yesterday after buying a facebook special tan. We were told we needed to use the whole 12 minutes at that time (we cant, we would be beet red). Apparently the policy changed last october but unfortunately Solarium never communicated that on the phone when we bought the "12 minutes on level 3" from the employee and it is not stated on the facebook post advertising the special. We have purchased these for 2-3 years with no issues until now. We asked to speak to a manager who was incredibly rude, never apologized and had no respect for us as loyal, longtime customers. She basically said we were out of luck and made no attempt at reconciliation. I tried to give them a second chance and spoke to another employee later that night on the phone, asking for a callback from another manager. I was told I would get a call today and here it is 6pm with nothing. read more

I have been a member of this salon for over 10 years. The staff here is rude and the owner was not listening to me as the customer. I have had a membership contract and asked simple questions and the staff was trying so hard to write my new membership to get commission that she wasn't listening to the fact I still had 14 days I had paid for on my existing month. So sad such a long term customer and advocate of this salon can be thrown away by the owner and the salon staff. DO NOT SIGN A CONTRACT WITH THEM IT IS OBVIOUS THEY DO NOT KNOW HOW TO TREAT CUSTOMERS!! read more

Run away as fast as you can. The contract is a total scam. All they want to do is sell you more lotions and potions.

Buyer beware! Read the contract carefully! After the 6 month contract I thought the auto payments would stop. They didn't, I called. They said you must come in to sign paperwork and that there is a 30 day notice policy. When I went in the policy is actually a 30 day notice for payments to stop. So for me I asked to cancel on the 12th. My auto pay date is the 15. So I will pay 2 more times! It ends up being a 60 day notice. read more

Beds are great, and they always have different specials, but I get tired of the pushy sales tactics EVERY time I go in there, even when they know I have lotion and sessions remaining... just leave a girl alone in peace will ya? read more

Honestly worst tanning place I have ever went to. When arriving you have to wait 20 minutes in line just to give them your name. After waiting in line for 20 minutes they told me it would be another 15-20 minute wait.. this happened twice after signing up two weeks ago! Never again. read more

It's the best. No other place like it. The welcoming staff, best equipment, and the designer skincare lines? Done! Love, love, love!

Overcharges customers credit cards and does not take care of business by getting refunds to customers. I have been dealing with them for over a year to get my account closed and a refund on 2 months of fees refunded. Horrible customer service! read more

I get 4 spray tans a month to keep a glow year round. It is not orange and I get compliments all the time. I also love the level 3 high pressure beds. Great friendly staff with helpful advice read more

In fall of 2014 I joined Solarium to tan for our trip to Mexico. In late November I went in to cancel my membership and was told by Jane ? that I still had 3 months left on my membership. No biggie to me I'd just jeep tanning and look good through the holidays and for our spring break trip. However, I said let's make sure it ends in March I don't want to keep it forever. She said no problem. I saw her enter something on the computer and that was that. So fast forward to early February 2015 and before I tan I asked the really nice girl (who's always there) to check and see when my last day is. We had previously discussed my contract being up and that I was not going to continue. She checked in the computer and said March 14, 2015 ? was the last day I could tan. Then again in March I asked her what my last day was because I couldn't remember the date and wanted to use as much as I could and be sure that it didn't rollover or anything if I tanned on the wrong day. She said no that couldn't happen and I wouldn't be billed again in April. And she checked in the computer and said that I could tan through March 14th. Well imagine my surprise when my cc shows a charge in April for Solarium. I went to the shop and spoke with Jane ?. She asked if I had my copy of a signed cancellation form. I said no first I'd heard of it. I reminded her I had actually spoken to her back in late 2014 when I thought it was over and wanted to cancel then and I didnt remember her asking me to sign anything then but I might have. I understood I was obligated until March but I wanted it cancelled so It didn't extend past the original term in March 2015. And all further communications with the staff, that weren't familiar with me, when they tried to sell me something or upgrade I always reminded them I didn't want to upgrade or need any lotion because I wasn't coming in past my term ending in March. All along no one ever mentioned or asked me to sign a form. Jane went on and on about policy and that they don't just click a mouse anymore they have to fax it to a third party finance company etc etc etc. she would look to see if I signed one and speak with her employee Dylan?. I left the store. She called 30 minutes later and said she couldn't find a signed form from me so I owed April and would continue to owe the $67 monthly fee until 30 days from the date I came in and signed a form. Saying its a policy so it's out of her hands. I told her, when verbally communicating in person in the store on more than one occasion that I did not want to extend past the original term no one ever said I had to sign anything or gave me anything to sign. So how would I know this was "policy" since they did not inform me of it. She resounded again with well its policy and so you will have to pay it. After speaking with her I sought counsel and was advised to dispute it with my credit card company which I did. My MasterCard co. Called Solarium with me on the other line, Dylan, answered the phone. MasterCard identified themselves and informed her that I too was on the line and the reason for the call. She immediately hung up. So in light of Solarium hanging up on the credit card company and on advice of counsel I won't be going back to sign anything because as he put it "On more than one occasion I communicated in person to Solarium personnel my desire to cancel and it was incumbent on them to inform me of the policy and to provide the form". "Furthermore, confirming to me a last date I could use the facilities" makes the case for the cancelation self evident". Thankfully, The credit card company is in the process of refunding the charge to me and has blocked Solarium from ever charging my card again. So silly for this to go so far when all they had to do in the first place was say here's a form, sign here. I wonder how many others are being milked by this policy? It was a clean facility and the staff, especially Dylan, ? were always friendly. Jane, not so much. Instead of admitting their error and potentially keeping me as a return customer she has exasperated the situation and blemished the reputation of the Solarium franchise. read more

So I went in and asked for a spray tan and I got the ultra dark (thinking that it would be dark!!) I got it so it went on clear and it would overnight get tanner. I woke up the next morning looking BARELY DIFFERENT!! I could have looked darker using the jergens self tanner. I would not recommend this place. read more

Clean, good equipment. Reasonable price. Multiple locations is helpful for me. But the constant upselling, buy this, buy that... just never stops! They never listen to you, or record what you are not interested in buying. You absolutely cannot just go in and tan. Please wise up, show me some respect and let me tan and go. read more

I usually tan at Celcius, but Solarium was having a big sale so I decided to go in and give it a try. The girl that helped me was really helpful and recommended a basic package - nothing outrageous. She also let me try a sample of lotion, which I ending up buying afterwards (I'm a sucker). I was really impressed with the personalized service and how they showed me into the room. They even have a cute little boutique area with jewelry and what not. I'm glad I took advantage of their sale and will continue to go back. read more

Be forewarned--DO NOT get a spray tan here. I scheduled an appointment for my 17 year old daughter prior to her school dance and spoke at length with the technician about what we were looking for. I indicated very light color (the lightest offered) with no contouring. My daughter came home with odd lines on her FACE, chest and back of her thighs. The color was very dark (her face had areas that resembled soot) and she proceeded (quite panicked) to shower and scrub the entire thing off for the next 20 minutes. I called the salon and spoke to the technician who did the spray tan and she proceeded to "educate" me on the body and face contouring they do. I reminded her that I indicated we did not want that (which she admitted she remembered from our conversation) but she continued to argue that she did the tan correctly. I told her I wanted a refund as we had to wash the whole mess off and she refused. Roughly 20 minutes after that phone call I was called by another gal from the salon who proceeded, once again, to lecture me on body contouring and refused a refund but offered to respray her. NO THANK YOU. Be warned...if you are looking for a natural, light color prior to a dance or special event this is not the place for you and Emily is not your technician. read more

Love this salon. Clean facilities and multiple options including really natural looking spray tans. Prices are reasonable and they offer specials all the time for upgrades and spray tans. read more

Please don't share banking information with this place! I'm in a nightmare right now!! Please avoid this and go somewhere else!!

~ I tanned at Solarium for over 2 years. When canceling my service due to poor customer service they assured me my account would not be charged again. Well it was and still is. I can not get a manager to call me back. Horrible experience. I worked in the same parking lot and would have continued to tan there. I would not recommend any one getting started with this company. read more

Solarium Tanning Salon has very high quality spray tans, I got one for my homecoming dance and it turned out great. They look amazingly natural and the service exceeds expectations. Usually, when I get a spray tan, my hands are splotchy and more orange. At Solarium, they have an anti-crevice hand lotion which looks amazing and the spray tans appear as if you had just gotten back from the Bahamas. I will be getting spray tans here much more often! I am going to get another one done for my second homecoming too, very impressive work! read more