The website says that the salon can complete a custom tan. I called and was informed that they…read moreschedule via a group chat with the sprayers. I had a few questions to ensure selection of the right services. I'm Black American and really needed help with 2 custom applications within the next couple of weeks for an event. Understandable that our business may not be a huge source of revenue. I don't understand why if the business doesn't offer service for populations with darker melanin this isn't just stated. They did apologize that they weren't able to help, but I can't begin to express how many emotions rushed in with this experience. Updated Close: The last message from the business is highlighted in the third image at the bottom of the screen "Okay! Sorry we couldn't help." That is actually verbatim the text. We can align that the business said it could not help. The challenge with using text, is the elimination of one's ability to understand tone and in some case's context. For me scheduling a simple service I was initially excited about resulted in tears, frustration and humiliation. Requiring the use of text to schedule an appointment... well simply put, it's a service gap within the business. The defined gap for Tan360 is there's no way for the customer to get support in identifying the right services from someone who can provide experience or expertise in an unfamiliar subject matter to the consumer. The team was not able to answer questions. The initial review was completed and submitted prior to Brina's call attempt. To close the loop, this was and is my experience through my lens as a Black American with Tan360. I didn't provide false data, nor capitalize any part of the subpar experience, screenshots were provided for support. and I referenced the business and practices I experienced. It's simply that, my experience. It feels 1964 'water fountain'. While, I believe it important to share my experience with others, I'm comfortable with the notion that Tan360 did not experience or feel any part of what I did. The target is to bring awareness to others to avoid what I experienced. If Tan360 gains useful nuggets, increased cultural awareness, or even impact awareness from the review, well I think that's cool as well. The key is this, if this is the experience to drink from the fountain, it's not the water I want and that's my choice. I clearly communicated the concern to the business and was very open about the review prior to posting. Attempting to call after I had already closed the matter with Tan360 staff to not actually discuss any part of the concern but rather to schedule the appointment is dismissive, and oblivious. Starting with, 'hey, I understand we didn't get you what you needed. I'm sorry, would you be comfortable with speaking with me directly? I'd like to help,' is a great way to open the door to uncomfortable conversations. How about just simply saying, "I'm so sorry you experienced that. It's not my desire, so thank you for sharing. I'd like to help." There are a myriad of responses... minimizing my experience or review however.... is not the best approach.

clean & friendly staff! Great spray tan prices!! I would highly recommend. I've never waited for a…read morebed!

Best location I've been to this far! Everyone's so helpful and nice I had a couple issues with my…read moreaccount and Kim the manager helped me through it all!

I was thinking Suntan city on Wornell w​as a good salon at first. But I left my jewelry there and…read moreI've been back twice to try to recover it and have been told both times that a manager needed to be contacted in order to have the safe opened. I've called and left several messages and now calling again the number is now disconnected! I am not sure why it is taking so long for someone to contact me back as I've left my number and my name there several times. I am reaching out to customer service tomorrow morning and then I will let my attorney handle it from there. How does a business change their phone number or not pay their bill and allow the phone to no longer be in service? Not very business oriented!

Well first of all this is the third time i have written a VERY long report on here and it has been…read moredeleted each time by YELP.. This sux cause all iam trying to do is let everyone know how SPECTACULAR I think Solarium is. So lets hope this round works. First of all i would like to start off by saying since day one all the staff has made me feel more than comfortable. I had just moved here in February from California and didnt know anyone and honestly wasn't even looking for a tanning salon.. But everyone here kind of stole my heart. All the staff is ADORABLE, VERY helpful, very time efficient, dressing very fashionable yet modest, willing to go the extra mile, and ALWAYS buzzing around keeping that place spic and span! Jayne has gone above and beyond for me more than once. She always makes sure to take a few minutes out of her insanely busy schedule to check in on me and make sure iam doing well. I can honestly say that she has her clients BEST interest at hand. She even lets my puppy come in with me and will watch her (GLADLY;) during my service if need be. As far as the tanning beds; they are state of the art & tan you evenly,..as far as the spray tan machine.. its by far the BEST one i have ever used. It even blow dries you with warm air as its spraying you!.. As far as the wraps.. How would YOU like to lay down and relax..watch a movie on a flat screen tv, sip an ice cold water and burn 1000+ calories in an hour?! Well that's the wraps. All in all i would definite suggest this place to anyone. Im not very easy to impress... and this salon continues to do just that. IMPRESS.

Need to update your Yelp and Google account your hours to close still show 10:00 p.m. and I drove…read moreto your location for the first time and you were closed

Best tanning beds in Lawrence. The staff is friendly and professional. They take te time to explain…read moreeverything and to answer any questions. I highly recommend them. You won't be sorry

Manager and employees are disrespectful and "take pride" in their business but will steal your…read moremoney and then harass you by blaming you for the situation. Learn how to run a business, and maybe in your 60 hours of employee training teach them to own up to mistakes

I absolutely love the staff here! So welcoming and nice and gave me just what I was looking for, I…read moreneeded a fast tan for a shoot the following day and my spray tan showed up overnight! They were even giving out for samples at the time so it was such a welcoming experience. I will say the spray tan did not get the side of me, I did compare it to other tanning salons and this one does not have you stand in different positions, just front and back, not side shifting. It did last around a week and a half so that was nice! I did also purchase a sunbed level 3 I believe package (monthly 50$) and I thought that was an okay deal compared to others!

I love going here. The staff is great, always helpful. The rooms are clean. And they offer a…read morevariety of beds. I've been tanning here for 3 years. I highly recommend Total Tan!!

Always very friendly, knowledgeable, and accommodating. Recommend over others in the area.read more

Do NOT spray tan here, the place itself and the tanning beds are good and super nice . The spray…read moretan is a Whole different story. I went in and got the supreme that gives you the prep spray I got the darkest option for actual tan and then the hydrating spray after. I got NO color from the first spray tan, so 2 days later I went back and got a clear spray. I got color this time BUT it was the most awkward tan ever. Parts of my hands but not my whole hand was tab, the top of my arms were tan but the underneath were not, parts of my legs got color but patchy and not even as dark as I was expecting. All in all the staff and the facility are amazing , the beds they offer were nice but I would NEVER spray here .

Pretty inside and clean. Terrible customer service. I have been calling and emailing for over a…read moreweek about being charged for several months I was not aware of and no manager will speak with me.

They no showed and I leave for vacation in a day. A friend of mine recommended Vespa spray tans…read more District tan has them. I emailed back-and-forth we set a date and time. I drove 25 minutes to get here and it's a no-show. No one's there. I waited 30 minutes called no one's here. No one's called back.

Well it wouldn't let me give zero stars. Go only if you have time to kill! Ended up waiting an…read moreextra 20 minutes. Online check in is a joke! The whole process needs to be redone. After 6 months unlimited I'm going somewhere else. Save your money and your time!

This rating is for the company, not the staff, who were terrific. Came in the weekend before Labor…read moreDay weekend, and Aedan was terrific as was the young lady at the front counter. They explained the options, and offered me a trial package called 'The Tour'. After Aedan entered my information and charged my debit card, I did my first of two tanning sessions. A second tanning session is included in the package, along with a spray tan and two touch up tans. The experience and customer service were exemplary. The two at the counter deserve a 5 star. My 2 star rating is for the company, with which I gave every opportunity to make right, a purchase error. I returned the following Sunday, to do my second tan session. You have a week and a half to do all five things. Aedan said there was no record of the purchase or of me in the system. He remembered me from the previous week and entering my info and even recalled which bed I used. I had driven 9 miles from my home, only to be told there was no record. He then called the help line, at which time I pulled up my bank account on my phone, and showed the debit record to Sun Tan City. Aedan confirmed the number coincided with their location and told whomever talking head it was on the phone with him, that he saw the bank debit and recalled me being in the week before. Instead of owning up to the clerical error they told him I would need to go to the "contact us' link and jump through hoops and over hurdles. The chatbox said you'll hear from us soon. I sent two messages yesterday and one today. No response. I guess at least I got one of the 5 items I paid for. They got their money, so to hell with the potential new customer. And before the company goes and blames the employee, I literally watched as Aedan entered my info, and rang up the purchase. He did his job, so don't go blaming him for whatever happened. I have proof of debit to my bank account, but apparently it doesn't matter, because the computer glitch is evidently the customers fault. I'm just very glad I didn't purchase a membership package, and only lost the amount of the remainder of my 'Tour' Great support for your franchise employee and what a way to make a customer want to come back! I told you I'd leave reviews after I gave you multiple chances to resolve this. You ignored me. So I'll be hitting google and facebook as well. Again, Aedan and the young lady up front, you were great! Very friendly, understanding and tried your best. I'd hire either one of you in a heartbeat. Sun Tan City, I feel like I got cheated and that you couldn't care less about customers or issues brought to your attention by employees.