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    Great Western Flooring Co

    2.4 (69 reviews)
    Closed 10:00 am - 5:00 pm
    Updated over 3 months ago

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    Services - Great Western Flooring Co

    Carpet installation

    Epoxy coating

    Floor installation

    2 More Services

    Floor repair

    Floor restoration

    Great Western Flooring Co Photos

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    Recommended Reviews - Great Western Flooring Co

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    Caulk tracked throughout new flooring

    Stay away - shop elsewhere. We ordered flooring through the Costco program. Sales process with Matt was fine; he was responsive and we appreciated the selection available. Service and responsiveness after the order was installed was quite poor - very different from what you see during the sales and scheduling process. The installation experience was far below expectations. Installers arrived at 8am and left after 9pm - a 13+ hour day. Not surprisingly, quality at the end of a day that long was poor. An installer stepped in caulk and tracked it throughout the basement. Installers refused to install trim pieces that were discussed and ordered with Matt - only after arguing did they agree to install pieces that were already on site and included with the order. Two stair tread pieces were cut crooked, and it took months to get those replaced. When replacing the mis-cut stair pieces, installers left the walls scraped and damaged. Once everything was finished, I wrote to Lauren (President) to share the experience. What I received back suggested that their team had reasons for everything that went wrong, and that maybe our expectations were the issue. No acknowledgement that this experience differs from what Great Western aims to provide, so I take that to mean our project was an OK result by them. It's certainly not an experience that I would want others to have. I have worked with many contractors through different projects, and Great Western stands out as a much poorer experience than normal for remodeling and home improvement work.

    Jessica H.

    We needed a runner for our hardwood stairs because we kept slipping and falling. I was so nervous about picking a pattern because most carpets are gaudy, "traditional" style. Lauren and Shay set aside a ton of samples for me at the Naperville store to look at and even let me bring them home for a few days to hem and haw over. I'm in love with the pattern we ended up choosing! The measurement process was quick and easy - Shay came to our home and was done in 15 minutes, and even took the carpet samples back to the store for us. Installation was also very painless; they were done in about 2 hours and left the unused material for us, which Lauren offered to turn into a matching area rug. Thank you for curing our FOBO, GWF!

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    Lauren V.

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    5 years ago

    Bad service. They dont take care of your home. Completely ruined my floor and it was a nightmare to get it fixed.

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    Lauren V.

    Thank you for your business and the great review!

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    7 years ago

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    Page 1 of 2

    Ask the Community - Great Western Flooring Co

    Is your pricing different if booked through Costco? Also, do you use different contractors for customers who book through Costco than those who book directly? I can't help but notice the negative feedback from Costco customers vs. others...

    Hi Beth, While the Costco program is independent of GWF (we are simply contracted as their… Read more

    Are they actually still in business?

    Hi Andrew - yes, we are. Thanks for your feedback.

    Don’t See Your Question? Ask Away!

    Review Highlights - Great Western Flooring Co

    I worked with Lauren, and she helped me choose a floor within my budget and desired shades (I purchased Mohawk laminate flooring).

    Mentioned in 7 reviews

    Read more highlights

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    Olson Rug & Flooring

    Olson Rug & Flooring

    5.0
    (27 reviews)

    If you need flooring, go right to Olson Rug Downers Grove and see Jennifer. We needed over 1300 sq…read moreft of flooring products in my Mom's house and she was a huge help to get the carpet and vinyl we needed within our budget constraints. Jennifer knows what colors work for all kinds of applications...even a house built in 1975! The place looks clean, fresh and updated with the new flooring! She is a fantastic person to work with and a great asset to the Olson Rug Team. The vinyl installers were scheduled to take 2 days but stayed late to get everything done in a single day...that's dedication! The carpet installers were careful not to mark up any of the freshly painted walls, and did a great job as well. We will be calling Jennifer and the Olson Rug Team when we are ready for new flooring in our own house. Well done Olson!

    I chose Olson after the positive reviews I read. Jennifer was great and answered all of my…read morequestions. She was patient with me and I did not feel pressured to make a quick decision. I came in on a Sunday and she was able to come out right away to get measurements. I appreciated the entire team contacting me every step of the way. I received a call within a week that my carpet was in and to schedule install. The Friday before my install I received a courtesy call on time window and what to expect. I received a call when the installers were on their way. They were friendly and efficient and left my home clean. I would recommend Jennifer and Olson rug for your flooring needs.

    Great Western Flooring Co - carpeting - Updated June 2026

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