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    Strictly Carpet & Flooring

    4.8 (36 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 2 weeks ago

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    Services - Strictly Carpet & Flooring

    Carpet binding

    Carpet installation

    Carpet removal

    5 More Services

    Carpet repair

    Carpet restoration

    Floor installation

    Floor repair

    Floor restoration

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    We just had carpet replaced in our house by Strictly Carpet (about 2300 sq ft of carpet) and very disappointed in the service. When replacing carpet it is expected that the baseboards will need some paint touch ups- and there was quite a bit a damage to ours. However, there should not be damage to the door frames and doors- especially the top of the frame where no carpet or tools are anywhere near! We had a ton of gauges and scratches that needed repair (the actual wood, not just paint), and the doors were put back on wrong so that they were crooked and would not close. When pointed out to Joe, he said that was carelessness on his guys' part and would give us $500 off the bill for the damage. A week later we get a call from him asking for the $500 back. What poor business practices. Additionally, we just moved in and the house is practically empty but were charged $270 to move and reset furniture. That's fine, but even our furniture was damaged when they moved it- our $1800 sideboard cabinet was scratched. I'm so unimpressed by the customer service that I would never use them again. Asking for the credit back really puts a bad taste in your mouth- I would have been impressed by the attempt to make things right but instead would not recommend them now. Obviously that $500 means more to them than customer satisfaction so it's on the way back. A couple photo examples included.

    Stanton- Timberland- Gunstock.

    I needed new flooring in my living room and bath room as soon as possible. I shopped around. I decided to go local and went with Strictly Carpet. I'm glad I did. They were competitively priced, had a good selection to choose from, were easy to work with, and could install it the first week of August. Xavier came out and gave me an estimate and was also very helpful, knowledgeable and thorough on everything. I went with vinyl plank flooring and love it. The crew was great, did a really nice job and cleaned up everything. I would not hesitate to hire them again.

    New Carpet.
    Court B.

    Joe and his team are professionals who get the job done! From first contact with Xavier, through the installation process with Joe, everything was seamless, professional and the carpet looks wonderful. They answered all of my questions, were highly attentive, and went above and beyond to be sure our house feels more like a home. I highly recommend Strictly Carpet.

    We had to have our water line replaced and this is what our basement looked like just a few days ago!!!

    I am a repeat customer of Strictly Carpet! They are prompt, courteous, clean and professional. They came out and restretched and padded our carpet after we had to have our water line dug up by a plumber. They even hung up the door again after they finished! The door had been on the ground due to the plumbing work and cement repair. I highly recommend them always!

    Stairway

    Hiring these guys was the best choice! They went above and beyond to make my house beautiful. The workers have a passion for carpeting and it shows in the details and quality. My house smelled- because of the carpet. They used kills and padded everything so nicely. The house has odd angles and hallways- they did the most amazing job! The workers really cared about how everything came out and if I was pleased with it. Forget the couch, I've been sitting on the floor! Everyone I worked with was so kind and knowledgeable. I will definitely work with them again. I highly recommend them!

    Dee M.

    Excellent job done by this company. Best quote as $600. less than local chain home improvement store.i love the quality and color of carpet. The installer(owner) and assistant completed this room efficiently and cleaned up everything! So proud that I use them and looking forward to having them come back again.

    Wonderful carpeting!

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    1 year ago

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    5 years ago

    Loved the efficiency and that they were always on time! The carpet is high quality and they were really nice to work with.

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    Ask the Community - Strictly Carpet & Flooring

    Review Highlights - Strictly Carpet & Flooring

    Joe went above & beyond by filling a 1/2" gap between the slab & foundation with insulating foam!

    Mentioned in 19 reviews

    Read more highlights

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    I recently purchased a studio in Downtown Chicago and hired Creative Floors to remove my old…read moreflooring (carpet + tile) and install new LVP flooring that I had purchased myself. From start to finish, the experience was excellent. Johnny, the owner, was incredibly responsive, easy to communicate with, and flexible with scheduling. During the initial assessment, the team listened carefully to my ideas and concerns and offered thoughtful solutions. They even custom-matched and installed a broken baseboard piece and supplied quarter rounds I didn't have--they went above and beyond what I expected. The project was completed efficiently in two days, and the crew was detail-oriented, knowledgeable, and respectful of my condo's HOA guidelines. They were patient as I worked through approvals and logistics, and they did a great job cleaning up both my unit and common areas. I'm extremely happy with the quality of the workmanship and overall service. Creative Floors delivers excellent results at competitive prices, and I would highly recommend Johnny and his team for any flooring project.

    I'm a detail-oriented (okay, picky) homeowner, so choosing the right flooring company was a big…read moredeal for me--especially because I was working with a very tight deadline. Creative Floors not only met my expectations... they completely surpassed them. The entire process was unbelievably easy. Ordering was straightforward, pricing was transparent, and Johnny wasted no time getting my condo measured. Their responsiveness alone sets them apart--every question I had was answered quickly, and the scheduling was handled like clockwork. When installation day came, Jose and the rest of the team were fantastic. Professional, efficient, respectful of my space, and clearly skilled at what they do. They got everything done within my narrow timeline without cutting corners, and the finished floors look phenomenal. If you want beautiful flooring, stress-free service, and a team that genuinely delivers on their promises, look no further. Huge thanks to Johnny, Jose, and the entire Creative Floors crew for making this project so smooth and successful. I couldn't be happier with the results.

    Empire Today

    Empire Today

    (698 reviews)

    Like many others here, I had issues with Empire's installation and product. However, I think it's…read moreimportant to share that Empire eventually made things right for us. It took some time and patience, but after quite a bit of back and forth, we reached a satisfactory resolution, and our floors now look great. Stay calm and kind. Most of the people you speak with are not decision-makers; they relay your issues to those who are. If you treat them kindly, they will "fight" for you and prioritize you as a customer. If you're not satisfied, ask to speak with managers and have all your information and proper documentation ready. Again, I cannot emphasize enough how important it is to remain calm and kind. You can achieve a reasonable resolution. Don't give up and they will make things right.

    I was incredibly unhappy with Empire. To begin with, they were the best price and they had a floor…read morethat matched others in a house I bought. The salesman did not notice that there was tile below the current floor or even think it might be an asbestos floor. I know he saw the floor because I watched him. When the installer showed up, he said he could not install because of the asbestos. I had it remediated and the installer came back. He put in the new floor but refused to move the furniture into the rooms or re-install the closet doors. He said they did not tell him he had to do this so he did not have a crew with him to do it. His supervisor promised another appointment in a few days to move everything back. I began calling Empire a day or so later to confirm the appointment and was told there was not one. Each call I made to them told me something different. Finally they told me that they would not move furniture into a room that they did not take it out of or re-install doors that they did not take down. My contract was clear that they move furniture in and out. There was one larger dresser that we could not get into the room and had to hire some moving guys to do that and of course, to pay for that. Empire has offered me a credit of $140 which is just a token to me. The salesman, the installer, the people on the phone, the supervisor, they all had a different story for the issues we were having. Hence, I would not recommend this company. And if you use them, not only get it in writing but record your phone calls (totally illegal) but I wish that I had.

    Strictly Carpet & Flooring - carpetinstallation - Updated June 2026

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