1. Strictly Carpet & Flooring

    1. Strictly Carpet & Flooring

    0

    Oswego, IL

    Strictly Carpet & Flooring

    4.8 (36 reviews)
    Closed Closed
    Updated 2 months ago

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    Response time

    40 minutes

    Response rate

    100%

    Services - Strictly Carpet & Flooring

    Carpet binding

    Carpet installation

    Carpet removal

    Strictly Carpet & Flooring Photos

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    We just had carpet replaced in our house by Strictly Carpet (about 2300 sq ft of carpet) and very disappointed in the service. When replacing carpet it is expected that the baseboards will need some paint touch ups- and there was quite a bit a damage to ours. However, there should not be damage to the door frames and doors- especially the top of the frame where no carpet or tools are anywhere near! We had a ton of gauges and scratches that needed repair (the actual wood, not just paint), and the doors were put back on wrong so that they were crooked and would not close. When pointed out to Joe, he said that was carelessness on his guys' part and would give us $500 off the bill for the damage. A week later we get a call from him asking for the $500 back. What poor business practices. Additionally, we just moved in and the house is practically empty but were charged $270 to move and reset furniture. That's fine, but even our furniture was damaged when they moved it- our $1800 sideboard cabinet was scratched. I'm so unimpressed by the customer service that I would never use them again. Asking for the credit back really puts a bad taste in your mouth- I would have been impressed by the attempt to make things right but instead would not recommend them now. Obviously that $500 means more to them than customer satisfaction so it's on the way back. A couple photo examples included.

    Stanton- Timberland- Gunstock.

    I needed new flooring in my living room and bath room as soon as possible. I shopped around. I decided to go local and went with Strictly Carpet. I'm glad I did. They were competitively priced, had a good selection to choose from, were easy to work with, and could install it the first week of August. Xavier came out and gave me an estimate and was also very helpful, knowledgeable and thorough on everything. I went with vinyl plank flooring and love it. The crew was great, did a really nice job and cleaned up everything. I would not hesitate to hire them again.

    New Carpet.
    Court B.

    Joe and his team are professionals who get the job done! From first contact with Xavier, through the installation process with Joe, everything was seamless, professional and the carpet looks wonderful. They answered all of my questions, were highly attentive, and went above and beyond to be sure our house feels more like a home. I highly recommend Strictly Carpet.

    We had to have our water line replaced and this is what our basement looked like just a few days ago!!!

    I am a repeat customer of Strictly Carpet! They are prompt, courteous, clean and professional. They came out and restretched and padded our carpet after we had to have our water line dug up by a plumber. They even hung up the door again after they finished! The door had been on the ground due to the plumbing work and cement repair. I highly recommend them always!

    Stairway

    Hiring these guys was the best choice! They went above and beyond to make my house beautiful. The workers have a passion for carpeting and it shows in the details and quality. My house smelled- because of the carpet. They used kills and padded everything so nicely. The house has odd angles and hallways- they did the most amazing job! The workers really cared about how everything came out and if I was pleased with it. Forget the couch, I've been sitting on the floor! Everyone I worked with was so kind and knowledgeable. I will definitely work with them again. I highly recommend them!

    Dee M.

    Excellent job done by this company. Best quote as $600. less than local chain home improvement store.i love the quality and color of carpet. The installer(owner) and assistant completed this room efficiently and cleaned up everything! So proud that I use them and looking forward to having them come back again.

    Wonderful carpeting!

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    1 year ago

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    5 years ago

    Loved the efficiency and that they were always on time! The carpet is high quality and they were really nice to work with.

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    Ask the Community - Strictly Carpet & Flooring

    Review Highlights - Strictly Carpet & Flooring

    Joe went above & beyond by filling a 1/2" gap between the slab & foundation with insulating foam!

    Mentioned in 19 reviews

    Read more highlights

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    (118 reviews)

    My wife and I shopped around before choosing Creative Floors, and we're so glad we did. Johnny, the…read moreowner, helped us develop a cost-effective plan that perfectly fit our needs. Throughout the entire process, he was responsive, professional, and always available to answer our questions or address any concerns. We hired Creative Floors to install vinyl flooring on our second floor, along with new baseboards and shoe molding. We were also pleasantly surprised to learn that updating our staircase railing fit within our budget. The result is beautiful new flooring and a stunning stained railing with iron spindles. The transformation has been incredible. It truly feels like we have a new home. The difference is immediately noticeable when you walk through the front door. I would highly recommend Creative Floors to anyone looking for quality workmanship, great service, and excellent value.

    I recently purchased a studio in Downtown Chicago and hired Creative Floors to remove my old…read moreflooring (carpet + tile) and install new LVP flooring that I had purchased myself. From start to finish, the experience was excellent. Johnny, the owner, was incredibly responsive, easy to communicate with, and flexible with scheduling. During the initial assessment, the team listened carefully to my ideas and concerns and offered thoughtful solutions. They even custom-matched and installed a broken baseboard piece and supplied quarter rounds I didn't have--they went above and beyond what I expected. The project was completed efficiently in two days, and the crew was detail-oriented, knowledgeable, and respectful of my condo's HOA guidelines. They were patient as I worked through approvals and logistics, and they did a great job cleaning up both my unit and common areas. I'm extremely happy with the quality of the workmanship and overall service. Creative Floors delivers excellent results at competitive prices, and I would highly recommend Johnny and his team for any flooring project.

    Royal Home Flooring

    Royal Home Flooring

    4.0
    (118 reviews)

    I would not use this company again. The salesperson told me the boards needed to be replaced and…read morequoted me for that work. When the installer team came out, they did not replace the boards and told me new boards were unnecessary. I was still charged for the board replacements anyway. I disputed this directly with the company on March 19th, the day of the installation, and did not receive a follow-up. I had to reach back out on March 31st to continue addressing the issue. At that point, they asked for photos, despite my earlier explanation that photos would not prove anything because of the nature of the work. Today, they responded by saying the pictures were "not proof" and agreed to issue a refund, but only after I pushed the issue. At that point, it's no longer just about the money. It's about integrity, poor internal communication, and how a legitimate customer concerns are handled by this business.

    I had carpet installed from this company. First off the contractor…read more cover my light switch. Then out of 9 closet doors they stuck one in the track knowing it wasn't right. They finally came this morning they did the light switch but they couldn't do the door. The company tells me your carpet was too thick. I informed them your contractor did this not me. She informed me we don't shave doors down. I responded with I have door all of them work except one. They refuse to rectify the situation. Now im going to fix the closet door and see them in small claims court. Bad thing about it is these Latinos two couldn't speak English. So I know they're illegal. Let me call ICS on this company.

    Strictly Carpet & Flooring - carpetinstallation - Updated July 2026

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