I am so happy I moved my pups here, and I absolutely don't understand even one bad review. Dr…read more Greg is excellent, truly cares about your pets, and takes the time to explain everything you need to know about whatever is going on medically with your pet. The whole staff is exceptional, exam rooms are spotless, and the care they give us top notch. Dr. Leigh is also amazing. You cannot go wrong here. My dogs are rescues, and all of them came with their own medical issues, and it's great to find a vet that really cares about our concerns. Vet care can be pricy, but what you're paying for is the same as personal medical care, and I want the best for my dogs, the same way I chose the best doctors I can find for myself. I've tried less pricy, large vet offices, and they made mistakes that impacted my dogs health. That won't happen here. I couldn't be happier with them.

Unfortunately they have really gone down hill. I've brought all my animals here my entire life and…read moremy last two visits have been nothing short of a disaster. Doctors are great, people answering the phones are rude and short, and staff seems extremely stressed and run thin, which is being taken out on the patients. Called to try and get an appointment today, was on hold for 7 minutes and before I could even say who my dogs were lady says "we can't help you" and hangs up. Mind you my dogs have been patients here for 3 years and my cats 8. Very unfortunate.

Maverick scared me this morning with the bloodiest diarrhea and no appetite and etc so off to the…read moreER we went The fronts communication was appreciated they had emergency surgery and worked with us to give us options and talked us through to finding best solution (to wait) for Maverick Then Heather was absolutely wonderful not only in communication and patience but EDUCATION and doing so with our shaming or guilting though I truly felt like a failure she was so reassuring and so very nice ! Dr. Soto was new to us but 100/10! She was so kind to Maverick (and the humans) both tech and doctor gave him space , moved slowly, let him adjust as needed and really communicated with us and worked with us to make this as easy for Maverick as possible! To our credit we are also very involved and more than willing to help to keep Maverick and the staff safe but not all places will allow the time or space for people to do that and are more just rushing along or through things but NOT HERE not today ! Serious Dr. Ortega's change to Mavericks pre sedation has been a game changer but I also think the approach and the vets make a HUGE difference in 9 years we have never had such positive experiences and we have been all over with him this is truly the most comfortable, reassured and trusting I've felt with vet's and Maverick! He is a special boy with re leg deformity which makes him more vulnerable so also more reactive but they do so well with him I cannot thank them enough I have raved about Dr. Ortega but Dr. Soto is just as amazing - these doctors are angels to crazy fur mommas like me ! Thank you thank you thank you to all that helped us today and every day ( I do think their care is what has kept Eleanor with us as long as we have had her and bought us not only time but GOOD time!)

Took my dog to get his annual vaccines + his rabies shot at North Valley Vet Center. He's never had…read moreany reaction to vaccines. But for some reason about 20 minutes after he was vaccinated he started to vomit, get extremely itchy and scratch himself against surfaces, he'll lay down to try and sleep and start to twitch and spasm uncontrollably, redness all over his stomach. I called North Valley after his 4th time vomiting and they told me to take him to urgent care because they couldn't see him. I don't know what they did to him but he's been healthy his entire life and never had any reactions to anything he was given.

Can't thank this vet enough for how amazing they were on the day I put my pup down. Everyone was…read morekind they gave us lots of time to spend with him. Explained the process and held his body till someone could pick it up. They squeezed us in on a very busy day so there was a wait but it meant a lot to spend those extra hours with him.

My senior dog needs a dental. When I called to try to get some idea of the cost, they said they…read morewouldn't do it without an office visit. You have to pay for your office visit before you go in $65. They informed me she needed two or three teeth pulled, which I expected. She needed some antibiotics and a senior blood panel. $650 for just that. Then they quoted me at least $1600 for the dental! That is $2300! This place is not in a good neighborhood. I usually go to a vet in Ventura in a very nice location and this is more expensive than them. Unbelievable trying to rip off the community. How are people supposed to do a dogs dental twice a year at this price?

Having 4.5 stars for a emergency pet clinic is fantastic! Unheard of. It's easy to criticize this…read moretype of business, when the patients are loved ones. Also, yes it costs a lot of money, but it's a business and there is no cheap emergency care. At the end of the day, the Dr's Nurses and Staff do an incredible job of managing such an intense atmosphere!

Went in for a feline leukemia test for my stray kitten before taking her home to my healthy cat…read more Was charged $49 for a physical exam that's "required" before being seen. It was never mentioned when scheduling. Told me she looked great before recommending a ton of expensive tests that should be done. Appointment was at 10, got there at 9:40, left 3 hours later. Overbooked and overpriced.

Dr. Q is Awesome She was very attentive and showed genuine…read moreconcern for my little guy Theodore. She took her time with us and explained everything very calmly and she made me feel heard. My Theodore was very comfortable with her and so am I. We will definitely be going back to see her for his upcoming wellness check ups. I would also like to add the 3 ladies at the receptionist desk, Mya and Laura I didn't get the 3rd ladies name but they are the kindest and sweetest. Thank you ladies for welcoming us with so much kindness. Dr.Q gets a 10 out of 10

I had such an amazing experience with this veterinary clinic! The entire team was incredibly kind,…read moregentle, and patient with my puppies. They treated them with so much love and care that it immediately put me at ease. They even surprised me by sending us home with adorable holiday photos of each puppy such a thoughtful touch that truly meant a lot. Little details like that show how much they genuinely care about their patients and their families. I'm so grateful for the wonderful service we received, and I'm happy to say this will definitely be our go-to vet from now on. Highly recommend!

I am beyond grateful for the care Apollo received at this veterinary clinic. He needed emergency…read moreTPLO surgery, and from the moment we arrived, the staff treated us with such compassion, patience, and genuine love during an incredibly stressful time. What touched my heart the most was how the staff saw Apollo as the big cuddly bear he truly is, rather than a threat because of his size. At other clinics, I've felt the fear and hesitation toward large dogs, which always made me anxious. Seeing how comfortable he was, and how clearly loved he was by the staff, brought me so much peace and reassurance. Thank you to **Amber** for guiding me through the drop-off step by step and calming my nerves, and to **Dr. Wright** for the amazing work you did on Apollo. The entire team has been patient, kind, and understanding, even after surgery when I had so many questions and concerns. I live in Los Angeles and truly wish there were more clinics like this closer to home. Despite the distance, I will continue to bring Apollo here because I know he is receiving the kind of care every pet deserves -- the kind that comes from people who genuinely love and respect animals.

They will give you an over-high price, 6K, and then say, "For the slim price of #$$$ we can…read moreeuthanize." I watched as the staff went from pet owner to pet owner with the same game. The terrified looks were heartbreaking as families discussed how they were going to come up with the money to save their pets. None of this was done in a private room. I left and went to Mission Animal Hospital and paid $1900 for the same treatment. 4K less, minus the mind F#$@ games Stay Away!

Amazing staff and such a great array of natural products. Staff very knowledgeable and helped me…read moreselect the best products for my pets needs. Will continue to shop here.

Went in to get some specialized food for my dog and the staff there was so helpful and nice, they…read moreeven gave me a free dried chicken neck for my pup. They have a lot of premium, high quality food, snacks and toys. Definitely a place to go if you want to be extra mindful when it comes to pet care.

Great compassionate staff. Took care of my pup quickly and a reasonable affordable cost.read more

Poor front desk service. If you like hearing the front desk staff speak poorly about you in Spanish…read more, this is place for you. Vet techs are extremely discourteous. I feel they forget that there are other providers in th AV. If you like having staff treat you like your money isn't good enough for their professionalism, this is the place for you. If you like having your concerns dismissed by the medical director/ owner, after emailing and mailing your concerns to them, then this is the place for you. Buyer beware!!!

Coming here to get a second opinion has probably extended our dog's life, or at least improved its…read morequality. We'd had a big blood panel run by our previous vet to monitor an ongoing issue, and also to see what else might be going on, because we could tell that something was off. Previous vet said everything was within normal range. Well, no. Dr. Burch looked at the test results for a minute and spotted a value that was very not normal. Now we have a way to follow up and provide our girl with care, and our family is grateful.

Thank you Dr. Dave & the entire Staff for taking such good care of Cleo! The only vet I will trust…read morewith my baby. She's had all of her vaccines done here as well as her spay & another scary operation that went perfectly. I was a hysterical wreck but Dr. Dave was so empathetic and called me to let me know everything went well as soon as her surgery was done. It's a month later and Cleo is healthier & happier than ever!

This is the best place. Dr Bloom is awesome, the staff is just as awesome. My Dobie had FIO…read moresurgery, wow!.alot more than i realized but qhv got us through the entire thing with such compassion. Thank you! This is the best place ever!

Dr. Bloom is an exceptional veterinarian. She allocates sufficient time to engage with your pets…read moreand develop a personal understanding of their needs, as well as yours. My cats thoroughly enjoy visiting her and receiving affection from both her and her staff. Notably, there are no unexpected fees, as the office provides a detailed estimate prior to any treatment. Dr. Bloom prioritizes transparency, refraining from sugarcoating her assessments and instead focusing on recommending the most cost-effective solutions for your pet's well-being.