Maverick scared me this morning with the bloodiest diarrhea and no appetite and etc so off to the…read moreER we went The fronts communication was appreciated they had emergency surgery and worked with us to give us options and talked us through to finding best solution (to wait) for Maverick Then Heather was absolutely wonderful not only in communication and patience but EDUCATION and doing so with our shaming or guilting though I truly felt like a failure she was so reassuring and so very nice ! Dr. Soto was new to us but 100/10! She was so kind to Maverick (and the humans) both tech and doctor gave him space , moved slowly, let him adjust as needed and really communicated with us and worked with us to make this as easy for Maverick as possible! To our credit we are also very involved and more than willing to help to keep Maverick and the staff safe but not all places will allow the time or space for people to do that and are more just rushing along or through things but NOT HERE not today ! Serious Dr. Ortega's change to Mavericks pre sedation has been a game changer but I also think the approach and the vets make a HUGE difference in 9 years we have never had such positive experiences and we have been all over with him this is truly the most comfortable, reassured and trusting I've felt with vet's and Maverick! He is a special boy with re leg deformity which makes him more vulnerable so also more reactive but they do so well with him I cannot thank them enough I have raved about Dr. Ortega but Dr. Soto is just as amazing - these doctors are angels to crazy fur mommas like me ! Thank you thank you thank you to all that helped us today and every day ( I do think their care is what has kept Eleanor with us as long as we have had her and bought us not only time but GOOD time!)

I feel terrible that my doggies are loosing a great vet. However, I can't do business with a…read more Person in charge of my monies that shouldn't be in that position !They owe me $77.26 for a stool test which was never done. And a surplus amount of $59.16 a total of $136.42 I will not engage with somebody that won't listen to the customer and refuses to refund monies . Being a senior citizen I can't afford to give my money away NOR WILL I ALLOW SOMEBODY TO YELL AT ME. Your invoices 3-28-26 for IVORY Snyder, Mercedes Snyder

Can't thank this vet enough for how amazing they were on the day I put my pup down. Everyone was…read morekind they gave us lots of time to spend with him. Explained the process and held his body till someone could pick it up. They squeezed us in on a very busy day so there was a wait but it meant a lot to spend those extra hours with him.

My senior dog needs a dental. When I called to try to get some idea of the cost, they said they…read morewouldn't do it without an office visit. You have to pay for your office visit before you go in $65. They informed me she needed two or three teeth pulled, which I expected. She needed some antibiotics and a senior blood panel. $650 for just that. Then they quoted me at least $1600 for the dental! That is $2300! This place is not in a good neighborhood. I usually go to a vet in Ventura in a very nice location and this is more expensive than them. Unbelievable trying to rip off the community. How are people supposed to do a dogs dental twice a year at this price?

They took my 12 year old cat in last minute and quickly. Tech Bassem was very professional, kind…read moreand attentive. Dr. Joseph was very thorough and clearly explained everything. They cured my baby from constipation and inflammation in lungs. Thank you 911 vet.

Great place, great experience overall. All Staff was very professional and helpful. I was able to…read moreget my two dogs seen and checked in a reasonable time frame.

Dr. Q is Awesome She was very attentive and showed genuine…read moreconcern for my little guy Theodore. She took her time with us and explained everything very calmly and she made me feel heard. My Theodore was very comfortable with her and so am I. We will definitely be going back to see her for his upcoming wellness check ups. I would also like to add the 3 ladies at the receptionist desk, Mya and Laura I didn't get the 3rd ladies name but they are the kindest and sweetest. Thank you ladies for welcoming us with so much kindness. Dr.Q gets a 10 out of 10

I had such an amazing experience with this veterinary clinic! The entire team was incredibly kind,…read moregentle, and patient with my puppies. They treated them with so much love and care that it immediately put me at ease. They even surprised me by sending us home with adorable holiday photos of each puppy such a thoughtful touch that truly meant a lot. Little details like that show how much they genuinely care about their patients and their families. I'm so grateful for the wonderful service we received, and I'm happy to say this will definitely be our go-to vet from now on. Highly recommend!

I've been bringing my baby to AV Veterinary Center for a while now, and while the wait times can…read moredefinitely test your patience, the quality of care is what keeps me coming back. One thing I really appreciate is how honest the veterinary team is. I never felt pressured into unnecessary procedures, medications, or expensive add-ons. They took the time to explain my options and focused on what was actually best for my pet, which gave me a lot of peace of mind. Most importantly, they treated my baby with kindness and made sure they felt as comfortable and cared for as possible. I also like that they offer after-hours emergency services. While there is an additional cost, it's reassuring to know that help is available when something unexpected happens. A little tip for fellow pet parents: sign up for their text messages! They occasionally send out deals and discounts that can help offset some of the costs. No place is perfect, and I do wish the wait times were shorter, but the compassionate staff, transparent recommendations, and genuine care for their patients make the extra time worthwhile.

They will give you an over-high price, 6K, and then say, "For the slim price of #$$$ we can…read moreeuthanize." I watched as the staff went from pet owner to pet owner with the same game. The terrified looks were heartbreaking as families discussed how they were going to come up with the money to save their pets. None of this was done in a private room. I left and went to Mission Animal Hospital and paid $1900 for the same treatment. 4K less, minus the mind F#$@ games Stay Away!

Went in to get some specialized food for my dog and the staff there was so helpful and nice, they…read moreeven gave me a free dried chicken neck for my pup. They have a lot of premium, high quality food, snacks and toys. Definitely a place to go if you want to be extra mindful when it comes to pet care.

Amazing staff and such a great array of natural products. Staff very knowledgeable and helped me…read moreselect the best products for my pets needs. Will continue to shop here.

I feel confident with the doctors and personnel. They are very kind and you can tell they know…read morewhat they are doing.

I recently moved to the Antelope Valley and was looking for a veterinarian closer to home. After…read morereading Yelp reviews, Palmdale Veterinary Hospital seemed like the best choice based on its high ratings and positive feedback. Over the past two months, I've been here approximately 6-7 times with our three dogs for exams, vaccines, and an unexpected surgery for my mom's dog, whom I also recommended to this hospital. The surgery itself went well, and the cost was actually very reasonable considering the procedure. Unfortunately, my experience with the customer service has been consistently disappointing. The wait times have been long at nearly every visit. I understand that emergencies happen, but what concerns me more is how clients are treated by the front office staff and office manager. They often come across as dismissive, lacking compassion, and sometimes even condescending. Instead of simply relaying information, they sometimes seem to offer medical explanations that should really come directly from the veterinarian. When I asked to speak with the veterinarian to clarify questions about my dog's care, I was repeatedly routed through several staff members before getting any answers. That process was frustrating and unnecessary. After my mom's dog's surgery, I expected a little more compassion and guidance. Instead, it felt like we were rushed out the door. We received only limited explanations about medications, dosing schedules, and post-operative care. The focus seemed to be on scheduling the next appointment rather than making sure we understood how to care for our pet at home. When we asked why another appointment was necessary, the only explanation given was, "The doctor said so." During one visit, while waiting for my pet, there were three employees at the front desk, yet no one acknowledged me for about 20 minutes. Even after finally checking in, I continued waiting without any updates. Because this has happened repeatedly over multiple visits--not just once--I don't believe these are isolated incidents. The veterinarians appear knowledgeable, and the pricing has been fair. However, the front office is often the first and last interaction clients have, and unfortunately, it leaves a negative impression. I genuinely hope management addresses the customer service experience because I would like to continue bringing my pets here. As it stands, though, I am considering taking my business elsewhere unless I see meaningful improvement.

Coming here to get a second opinion has probably extended our dog's life, or at least improved its…read morequality. We'd had a big blood panel run by our previous vet to monitor an ongoing issue, and also to see what else might be going on, because we could tell that something was off. Previous vet said everything was within normal range. Well, no. Dr. Burch looked at the test results for a minute and spotted a value that was very not normal. Now we have a way to follow up and provide our girl with care, and our family is grateful.

On June 2, 2026, I requested email copies of the lab results for our female cat, Goldie. We paid…read more$200 for these tests and urgently need them to compare against current labs, as Goldie is very sick with FeLV and time is of the essence. After a full week passed with zero response to my email, I called the office. The receptionist informed me that the doctor had to approve the release of the reports, but promised she would follow up and someone would get back to me. It has now been three weeks since my original request, and I have still heard absolutely nothing. Withholding medical records that a client has paid for--especially when dealing with a critically ill pet--is unprofessional and deeply disappointing. We trusted AV Animal Hospital with Goldie's care, but their complete lack of follow-through and communication during a stressful time is completely unacceptable. I would think twice before bringing a sick pet here if you expect timely access to their medical history.