My partner got his car towed here after it broke down on the road. It was over a weekend late at night. Not much options then. We called around and this shop was open and the person was very helpful when we told him the car won't be towed till much later. That's another story for BCAA towing service. We kept them informed of the possible time and the owner said he would be there for a while after hours. In the end the car was dropped off close to midnight. The car was repaired pretty fast. And we thought that was excellent service. Then when we found out it was actually an ICBC case, and were told by ICBC to get it checked thoroughly and complete the rest of the repair, we went back to this shop and updated the owner. Once the owner realized it was under ICBC case, the owner fixed things which were not part of the work order. And it took over a month for the car to be fixed and released to us. Essentially the car was held hostage. Even when my partner said no to the non essential not covered by ICBC repair, he did a high pressured scare tactic. Bottom line. This place is good if you are paying on your own. Not so much when it's an ICBC case. read more

Greatyear Automotive - Auto Repair Near Me - New Westminster, British Columbia

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I had a fantastic experience at Greatyear auto, Randy kept me informed through the repair process, my vehicle was ready in the promised time. It was a very quick turnaround and the price was reasonable. Thank you, Randy read more

Finally found a shop I can trust. Great Year Automotive is friendly, courteous, and never tries to gouge you. Quality work, fair prices, and a positive experience from start to finish. Highly recommended. read more

Car not ready in time. Asked me to change the wipers, they were perfectly fine. I don t trust them.

DO Not Go To this Shop they are liars , dis honest and thif gave them the tires to change the winters one to 4 Seasons, they gave back the other tires , However they rapped the tires and later I realized they changed my tires and gave me 4 ripped one and different size , when told them they did not agree and did not wanted to listen I lost $1500 for their dishonesty It's not even now about money , it's about principle read more

Greatyear automotive provided me witb Good service, fair pricing and explanation of what was needed

I've been in Vancouver for over 3 years and had yet to find an honest mechanic that I could trust. In the middle of Summer vacation, I was travelling from the island to Kelowna to meet some friends for the weekend and my brakes started to make an awful sound when I stopped in the city at my apartment. It being late at night, I was frantically searching for a mechanic that was open late on a Friday as I was supposed to be on my way again. Randy gladly took my truck in and assessed the problem (shot brakes, rotors and calipers), and even better after speaking with him on the phone on the way, he made sure he had all of the necessary parts in stock before I arrived, even going out to collect them from the off-site storage. He was very generous while I waited for the repairs to be fixed, walking me through each step of the process and overall just being a gracious, friendly person. This was especially settling after my truck had been at the dealership the week before and they avoided telling me of these nearing problems despite a full check. Randy opened his doors for almost 5 hours after normal closing time in order to help a customer, and was one of the most open and communicative mechanics I've dealt with, and for those reasons this garage will have my continued service for however long I am in the lower mainland. read more

DO NOT GO TO THIS SHOP. I am extreemly disapointed. This shope is a reap off. I took my van for a break change and some work around it (Nothing serious)and asked the owner when to come back. He told me to call me once he dignose the problem. 4 hours later went back to ask, he furiously told me that the car is falling apart in a very disrespectful manner. He then told me that the caliber need a change and will cost me $600 which I said NO becauae I immidiarly notice something is up with his funny business. I told him to put everything back and he charged me $117 to put a $7 bolt on the caliber in less than 4 minutes. I still do not forget his face smiling and giggling together with one of his mechanic looking me like a fool. read more

My family have been customers for many years now and Greatyear is fantastic! You couldn't ask for better customer service. Anytime our car is having issues or just needs a check in we bring it here and can depend on Randy. We first started coming here when the Toyota dealership my parents bought their car from was overcharging and not properly changing the oil but after bringing it to Randy he told us directly what was going on with the car and we've been bringing it here since. Another car we have has been breaking down recently and we always bring it and can rely on getting it back fast and for a fair price. They always manage to impress me with how far they go to give their customers a good experience. I can't recommend this place enough! read more

***********PEASE READ************* Used to take my car here for repairs great shop for mechanical work however I bought a used 2004 Porsche Cayenne S the V8 Model for $13,500.00 from Randy in early September 2018, the engine malfunctioned on December 3, 2018... later that night I was googling common issues with the Porsche Cayenne V8 and other various phrases to see what would lead up to the engine just dying on the side of the highway! Next day: I gave Randy a call on Tuesday told him what happened and I asked him if he he had any idea why the engine died after four months of purchasing it he replied he had no idea and was going to Google it and get back to me. He gave me a call couple hours later and said he had no idea that there was a common issue with the 8 cylinder scoring I asked him to give me a quote for repairs, he still has not got back to me this date. Update: I sold the Porsche for scrap and got $1000.00. I called a bunch of shops and they said repairs would be upwards of $8000 Conclusion: I think very well that Randy knew about the issues with these vehicles and just wanted to sell it while it was working to get money I'll definitely overpaid for the vehicle as I should've only paid about $10,000.00 at the most. It should be in every salesman/mechanic interest to research the vehicle before they buy it and sell it which is why I highly believe he knew about the issue. I mean you Google Porsche Cayenne V8 issues the first thing that comes up on every single form "engine failure number eight cylinder"!!!! Be careful if you deal with Randy! read more

My uncle has been bringing his vehicles here for the past 4 or 5 months. He is a car guy and knows what things are supposed to cost, it didn't stop him from getting ripped off. They overcharged for parts by 2 or 3 times, according to the Lordco suggested retail price. They tacked on an additional 10 hours of labour and when questioned about it agreed to pay back 5. The money has not been received. They did shoddy work and attempted to up-sell a bunch of other repairs. Cal Tire was able to fix the problem and it it was clearly the "new" tires that were installed by this shop. DO NOT GO HERE! If they are willing to take advantage of a disabled pensioner, no one is safe. read more

Beyond exceptional experience, amazing customer service! I was driving late at night and I scratched and dented the tires & hub caps to my car because it was so dark at night I couldn't see where I was driving I hit the curb! The whole night I was stressed and by this point it was already too late, there were no auto repair shops open at this time. The next morning, I googled an auto repair shop, I was looking for quick service and a location close to my work so it would be easy for me to drop off and pick up. I googled "auto repair shops in Burnaby" and the first searched results were Good Year on Lougheed Highway. I called right away and spoke to Victor B. I was unable to drop my car off right away because I was too far away and I had to start work soon. He told me it was okay for me to send him photos of the damaged rims/tires so he can check whether or not he had the parts to replace them. Quick enough, after he received my email I received a call, he said he did not have the parts but he would be able to stock order them and fix the car for me today. Concerned for my safety, aside from being able to order the parts so quickly, he also checked my wheel alignment to ensure the hit wasn't too severe to impact the wheel alignment. I dropped off my car and they kindly shuttled me back to work. A few hours later, I followed up with Victor and he said my car was all ready! I was so relieved and excited that my car was all fixed in such a timely manner. After I got off work, Victor picked me up and I was able to see the repair results for the car. I hate dealing with auto shops because I feel like it's always a waste of time and they tip toe around what really needs to be done. I've never had such AMAZING customer service in my life! They definitely went above and beyond and met my expectations. For all future car needs/repairs, I know I will be coming back here as I'm a happy customer with Good Year. Great job team! read more

Its been a pleasure to have Randy and his team work on my vehicles over the years for both service and tires. Recently I purchased new tires for my RAV4 and could not believe the smooth ride and comfort in these tires. Randy is so knowledgeable and helpful, I appreciate his expert advice. I wouldn't trust my car anywhere else! I recommend this place for all your service needs. read more

The final bill for my repair was nowhere near my written estimate, and it was a suprise to me right up until it was time to pay the bill. The owner was rude and excitable when I asked for an explanation and one of his employees was washing his car in the back during a stage 3 water ban in the GVRD. I suggest a different shop. read more