Great feed back from the staff Cody is very informative and…read moreshow he really wants to take care of the client . Excellent place to bring your vehicles .!!

"0" rating: they called - Walmart Automotive - and cancelled my oil change appointment because…read morethey didn't even have the filter. So I asked if they'd still do it if I bought the correct filter elsewhere and brought it in, and they said "Sure: but it will only take $1.77 off the price of the oil change." $1.77??!? Are you kidding me right now? I about died. Probably would have, if I hadn't been laughing so hard ... sad. Very, very sad.

We have had our vehicles serviced here for over five years. They have fully detailed required…read morerepairs and operational ones that can wait. We never had to bring a vehicle back after a repair to fix it again. I had always done my own repairs starting in the 1960s! I am too old to continue so I selected Kennth's as they have been in business for decades in the same location with great reviews. We also had one vehicle in the body repair shop when a large tree limb fell on the windshield and hood. This repair cannot been detected from the rest of the vehicle. I is very hard to match White pearl paint and they did it. The waiting area is clean with drinks and snacks for customers!

ZERO STARS. Do NOT bring your car to this place because they will steal everything out of your…read morebrand new vehicle; meaning all the extra pieces that comes with one once you drive it off the lot. I love to clean and keep piece that came in and with MY VEHICLES in its original place. But everything was stolen from the trunk of my suv. I take pride in leaving my shit looking just the way that i bought it. Once they got their filthy hands on it. i might as well had just let them have it. by the time after half a year of them having my vehicle and i got it back finally from them. they had stolen everything. yes, everything that would come up out of my vehicle. how is this not an invasion?! fucking thieves. i pray that they get everything bad that could happen to a business to happen to them!!!! Had I known they had thieves working for them I would have just had it taken to my original carlot. I regret knowing about this place and having been talked into having my vehicle sent here. I pray that this place gets EVERYTHING horrible that could happen to a busibess to happen. They purposely stole from me but still took my money when finally giving me my vehicle back, knowing all my belonging and car pieces were taken BY THEM. I pray nothing but bad things on this place. Just as they stole from me. I pray this business eventually goes out of business and that they struggle just as they hurt already struggling people who works hard for their stuff!!!!

Great Customer Service and provides great diagnostic services for your vehicle when you bring it in…read morefor services.

Run! Phil's car…read morecare has a new owner who is now using a new auto parts store to supply parts. His warranty is offered through AutoZone not the shop. Im told the old owner used to offer it through NAPA.. I had extensive work done to my AC a year and a half ago which is still underneath the warranty I was offered when the work was done. The new owner is now refusing to honor the warranty. They misdiagnosed problems and then billed me. Then after the work was done they told me would get the issue resolved, it still wasn't fixed. I was then quoted thousands of dollars more to have it fixed.These guys are just hands-down, dishonest, the mechanic misdiagnoses and the owner is not honest and will not honor warranties. Don't waste your time or your money with these guys.. they folks at the shop really pushed the fact that they offer parts and labor warranty, I mentioned that it meant nothing considering they weren't honoring the very warranty. I already had in place and their response was it's a new owner and he isn't honoring your old warranty. They have the potential to do better, but it's going to take an owner who decides to conduct business with honesty, otherwise his word means nothing.

I can't say enough good stuff about this repairs shop. Just after Christmas my Ford F150 started to…read moremake a dieseling rattle on a cold start. I knew what the problem was, it happened when I first bought the truck and Ford fixed it under warranty. It is a well known parts flaw known as cam phasers. And I know it's a major repair, a lot of the engine has to be dismantled to replace the parts. My local shop that does minor work recommended Executive Automotive. He did warn me that they are at times very busy as they do a lot of fleet work for Montgomery county and other companies in the area. I called Bubba at Executive and he said he could work on the truck but it would be a week or 2 before he could get to it as he was so booked up. I was willing to wait, a shop that stays that busy does so for good reasons. After I finally got it dropped of he let me know the problem was the cam phasers and he could replace them and gave me a very fair price, almost $1700 less than the Ford dealership down the road had give me! And that price also included some parts not on the Ford quote like the timing chain. I finally got the call that my truck was ready and was so pleased. Not only did I pay a lot less, I knew my truck was thoroughly tested and running like a new truck. It can be hard to find good auto repair shops that charge a fair price so I am happy that I did. Give Bubba and Executive a try and you won't be sorry.

Bubba and Haley and staff are great! Friendly and get the job done!!! You may have to wait a…read morebit longer than other places, but you will not be sorry! Bubba has handled all our vehicles for the last few year....and have never regretted it.

I bought a 2012 f-250 and was having some issues. Emailed…read morethe garage and within 10 mins I had a response from them and was able to schedule my truck to be looked at. They found the issue and were able to fix someone els mistake and wrote me out a summery sheet of all the repairs and game me a detailed explanation on what and why. This place is wonderful Frank is great and someone who truly believes in customer

Rusty Nuts responded to my Yelp questions. Everyone is extremely professional, and courteous. They…read moredid a great job with my new exhaust system.

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

I have taken my car, my wife's car, and my stepson's car, to Cortez Car Care, many times for…read moredifferent things. They are professional, keep you informed every step of the way, do great work, for a fair price, stand behind their work, and most of all are honest. I have spoken with the owner more than once, as it is family owned, and he is usually there. But one time that I spoke with him that stood out to me that they were different. My stepson's power steering stopped working. I called and I was about to have it towed in as it was parked at a restaurant. The owner got on the phone with me and asked me what year and model the car was. I told him, he asked me if the car had driven through any heavy puddles. I told him it had been raining, so I assumed so. He told me that model is notorious for the sensors getting wet and causing issues with the rack and pinion steering. He said, let it sit for a couple hours and dry out a bit. It should resolve the problem, and it did. He didn't have to tell me that. He could've let me have it towed in and just let it sit and dry and tell me he fixed it and taken me for a ride, but he didn't. That's honesty. I highly recommend this place to all my friends and family, and to anyone else who reads this review.

This is the ONLY mechanic we trust with our vehicles. They are honest, fair, professional and…read morefriendly. The owner is nearly always on site and hires great guys, some are veterans. We trust them implicitly. They get to the problem, provide recommendations, but only if necessary and don't try to over-charge or over-sell you on their services. We highly recommend them!

These guys are the best. Polite, honest and get the work done quickly. From oil change to major…read moreauto repair. So glad I find them.

Scheduled an appointment with me and missed it. Told me that he would be here at 7:30 and never…read moreshowed up. So I would not say that this person is reliable when it comes to service. I know that he was not gonna show up I would've scheduled somebody else.

Don't waste your time unless you want a very rude person talking to you like a child. I know he…read moreprobably thought I forgot about reviewing him but I didn't. If I could give no stars I would. This was the most rudest encounter I've ever experienced and we hadn't even met yet. Just based on the phone call you can tell he is not really interested in hearing you and what you're trying to say about the problem with your vehicle he just wants to be sure he has an appointment bringing him money. He cut me off telling me " Look listen just go get this" and when I was trying to ask for clarification for the timing belt kit he hung up in my face. Then proceeded to lie and say it was an accident.. so why not call your customer back? Cause it was no accident especially with how I was cut off on the phone and he already seemed agitated. but I'm glad he showed his true colors cause that was $600 dollars that I gave to someone else who deserved it and did a fantastic job on my car. And I hope he don't come on here under my comment talking nonsense cause I have your number and you will get another piece of my mind, I promise you that. So don't comment at all just Do better. Businesses grow not only because of quality work but quality CUSTOMER SERVICE and he does NOT have that. I hope no one waste their money or time on this man. These 5 star reviews on here are being created by him or people he personally knows so his overall rating doesn't go down which puts him further down the list of quality mechanics on yelp and he knows that. He needs a full rebrand and restructure of the way he handles people and his business. You're better off finding someone else.