Always great service and stays on schedule. Given I've never had them do a…read moreMajor repair but for the basics this place is convenient and consistently good

I trusted them until lately. The last time I took my jeep in. They mis diagnosed it,failed to…read moretighten a very important nut on my steering, and then charged me like $140 for one drill and $120 for another. I questioned it 3 times and never got a straight answer and never got reimbursed for it. The end result was over $3000 spent and it's still not drivable. And I was lucky I wasn't killed due to there lack of quality control . Do yourself a favor and take your vehicle to the shop down the street.

Amazing service! Jim was very responsive and communicated with us very well. He's honest and…read moredependable and I highly recommend him! Great experience!

Jim is honest and incredibly knowledgeable…read more I called him asking about a transmission service on my GMC Sierra after being recommended a transfer case and transmission service at 40k miles. He explained why this was not necessary and the potential negative effects it could have on the life of my transmission. He instead offered his data backed recommendation for a free inspection and potential BG Transmission fluid service between 50-70k miles. Family Auto is not looking to make a quick buck, they're looking to educate people and keep their vehicles on the road! Thanks, Jim!

Carl and Billy are the best. The work these guys do is outstanding, both in quality and value. They…read moredo all our work. They even helped me when I was purchasing a used vehicle. Can't recommend them enough!

My water pump went out right before a long holiday weekend. I gave Rick's a call and they said they…read morecould possibly get it taken care that same day, if not it would be lunch time the following day. I took it in and they got right on it. He thought the part was priced incorrectly due to it being a little higher than what he expected so he called Ford and got the different options (very transparent). Ford was a little slow getting the part over to them but they still had me back in the road by lunch time just like they said they would. I will definitely be going back for some other maintenance/ repairs that I've been neglecting.

Excellent customer service since a walk in the door. They did great work on my ac repair and also…read morefound other issues did amazing work,they even provide car service while they on my car.im sorry I don't remember the names of the gentleman the help.i highly recommended them.

I am beyond frustrated. I called in for a simple skid plate replacement and was quoted $700 by a…read morerepresentative named AJ. $700. For a skid plate!!! The part itself maxes out around $200 even at a dealership -- so I don't know what the other $500 is for. It's disheartening when you come in being completely transparent and honest about your situation, and this is what you get in return. It feels like the more straightforward you are, the more certain shops try to take advantage of you. I'm not one to leave negative reviews, but I can't in good conscience let this go without a warning to others. Do your research before you come here. Know what your parts cost. Don't let anyone see you coming.

Highly recommended this shop is honest, fair, and truly trustworthy. It's rare to find a place you…read morecan rely on, but this is definitely one of them.

My grandson's car over heated late at night, so he left our car sitting outside this garage. The…read morenext morning we talked to them and Justin and Trevor were wonderful about looking at it that day, even though the garage was full. They provided an estimate and fixed what we all assumed was the only problem. The repair price was reasonable and we had no trouble contacting them when we had questions. They took my grandson on a test drive and it did not indicate any further problems. After my grandson finished paying and went back outside. The car would not start. This problem totally bum fuzzelled everybody at first. They replaced one module and only charged me for the part. Then there was another sensor that they suspected. After replacing it-with no charge for labor, then consulting with multiple mechanics, it came down to pulling a spark plug and discovering that it was wet. They took the time to work up an estimate for the head gasket replacement. That job was more than I was able to spend at that time. They allowed us to come pick it up with no additional charges. If they were closer to where I live, they would have made a lifetime customer. The best I can do is to recommend them to anyone that's in their area.

Very nice staff! Responded immediately when I had a problem and fixed it immediately. Will…read moredefinitely go back.

Dereck is amazing, in and out - always great service!…read more Can't go wrong with them. Five stars all the way!

Bryan did a fantastic job on my Jeep. I was told by a different shop and mechanic that I needed a…read morenew engine. After Bryan assessed the situation it was clear the previous shop did not have the skill needed to fix the problem I had. I so appreciate their skill and transparency on what needed to be fixed and getting it done in a timely manner.

After many years of my car sitting on Nick's lot. The restorations weren't done properly. This…read moreseems like a way for nick to claim restorations when it was a half hearted effort to do them right. Being charged over $30,000.00 and not having anything that was supposed to be done working properly. I took the car to another garage and had him look at the car without telling him what was supposed to be done. When he looked at it he went through several items that nick claimed were done right and he verified that they weren't done right. The second garage was totally independent in that he wasn't doing this to work on the car but a favor to me. I will now take the car to another garage that the second mechanic recommended and see how much more it is going to cost me. Long and short of it I have or had a (warranty) on the work and if I wanted to let nick continue to get the work done right, judging how long it takes when I did take the car back to him I might never drive the car again. And it still wouldn't be done properly. Nick, I think you know who I am and if you want to give me a call please do. Because this report doesn't come close to letting you know what a crappy job your garage did.

Not helpful and act fake when checking in. They do not have the ability to properly diagnose…read moreforeign vehicles.

Came into today to get a checkup because my maintenance light came on. The team was able to get my…read morecar checked out (even earlier than they had originally said) and did a thorough job looking over everything. I appreciated getting to see the detailed inspection report (with pictures and videos!) and the helpful phone call from the team member to walk me through everything they saw. I always appreciate the thoroughness, detail, and professionalism when I go to a Christian Brothers!