My dog was severely injured at their day care. She broke her Femur. Emergency surgery was needed…read more I called and asked them to review video and see how this had happened. No video shows incident. They also claim no responsibility to injury and I'm left with a very hefty medical bill. Pet owners need to be aware that this place and possibly others will leave you with just a "Sorry that this happened"!response if your dog is injured. If I can give this place 5 negative stars I would. This is total negligence and irresponsibility on their part. I believe they care more about taking your Benjamin's than caring for your Bengie!

We took our Golden to The Groom Room and specifically told them to NOT shave him. I did want him…read moretrimmed up all over. I picked a level 5 but the owner talked me into a level 4 since it'll be easier to manage the shedding with. When I called and made the appointment, I told the lady I did not want him shaved or cut too short. When I arrived I told the lady 4 times that: 1. I've never had a dog groomed before so a professional recommendation would be appreciated. 2. Do not shave MY DOG!!! I want to keep him longer just trim all the wispy hairs up and give him an GOLDEN CUT. I kid you not... I picked him up and he is SHAVED!!! All but his tail was touched. I was at a loss of words. We called after I got home and now the owner is arguing with us and refuses to believe he really is that short. She also told me it was MY fault because I "pointed" at the board when the cut lengths. As a professional... would you advise if cuts were against what the customer asked for? Wouldn't you guide them in something that's new to them but THEIR PROFESSION?!? I will never return and will forever warn people about the incompetence running wild through this facility. His undercoat has been damaged. His hair texture has completely changed. His coat doesn't grown back in curly anyone (my favorite part and the whole reason I don't want him shaved). Our vet advised us, it won't ever grow back the same and will take at least two years to fix the damage they caused. This is your warning- do yourself a favor and STAY FAR AWAY!!!

I'm not certain that they appreciated the needs of my Frenchie. After the visit, she had lots of…read moreshedding hair that should have been removed as part of the grooming process.

We have taken our dogs here for grooming and boarding for years and have absolutely love it. One of…read moreour dogs has social anxiety and always gets out happy to go into this place. The owners are incredible with animals and are always so friendly and helpful.

DO NOT BOARD YOUR PET HERE -- NEGLIGENT AND TRAUMATIZING EXPERIENCE…read more If you care even remotely about the wellbeing of your pet, do not leave them at this facility. We boarded our healthy, happy cat here for just four days, and what we got back was a traumatized animal who needed emergency medical care, he didn't even look or act like himself -- he was severely dehydrated, lethargic, not eating, not drinking, not going to the bathroom, major vomiting, and had glassy eyes. He was clearly not fed, given water, or cared for properly. Once we picked him up, alarm bells were going off and immediately I said to my partner "what's going on, what happened to him?!" And the moment we got home he was guzzling water from his water bowl, a clear sign of dehydration. We had to take him to the vet multiple times, where he received IV fluids, a steroid shot, GI meds, x-rays, and an ultrasound. The symptoms pointed to acute stress and neglect -- all developed during his short stay at this facility. When we confronted them, they clearly didn't want to hear our story. The level of "we don't care" was off the charts. The very first thing they said to us was "oh just give us the vet bill, we'll take care of it." Which raised concern - we never asked them for this. Then they said they'd try to find out info from whoever watched our cat those days, but they never followed up like they said they would. Instead, they cut us a check (which we didn't even ask for) -- just to get rid of us. No questions about what happened. No concern. No apology. Just a silent attempt to sweep this under the rug. Once they gave us a check I thought for sure the owner would reach out and ask us about our experience, but Wendy never did. One of the girls that worked there said she's not really involved in running her business (Wendy the owner lives out of state, btw). We trusted them with a member of our family, and what we got in return was negligence, evasiveness, and a massive vet bill (to be transparent, their check covered half, we spent over a thousand out of pocket b/c our cat had to go back multiple times - all worth it but wouldn't wish this on our worst enemy). This isn't just a bad review -- this is a WARNING. Do not risk your pet's health by boarding them here. Zero stars if I could.

Horrible customer service. Gross, dusty facility. Using products on my dog that broke them out…read morebadly.

Natasha did such a great job grooming my 2 chihuahua mixes. She gave them both baths, did their…read morenails and glands all for $40 total. She took about 45mins with both the dogs and they look/smell great! Im very hesitant with who i trust my dogs to. I could tell right away they were happy and in good hands. When i arrived to pick them up they were in good spirits and happy. She connected really well with my dogs and they trusted her 100%. I will be back.

Sasha did a great job grooming our Rudy! The name of this…read moreplace is Purple DOOR not dog.

Mary always does a beautiful job with our Maltese poodle and then we just added a Cavapoo to our…read morefamily. We took both dogs to Oklahoma this past weekend and they got into a thicket of burrs. I called Mary over the weekend and ask her if she could possibly fit us in on Tuesday because we were having a hard time getting them brushed out. She not only fit both dogs in last minute but she was able to get out all of the burrs! She is so careful and patient with them. Thank you Mary.... You are THE BEST!!

Mary & William are amazing. Our boy Tuff gets so excited when we tell them they are coming. He…read morehates riding in the car and gets so stressed out and we were so happy to find Mary & William. He also hates having his nails done but somehow they accomplish it each time. Would never go to anyone else. Groom N Dogs is the best around.

Snobby dog did a great job with my two cockapoos. I never knew my dogs white on their coat was…read moreactually so white! They smell good. Great customer service! Great price! You have to schedule in advance as they are usually booked about 5 days out. If you call and there's no answer and you have to leave a message for them to call you back, it's worth it!

This place is the VERY BEST place for your dog to be groomed! The kindness, compassion & love for…read moredogs shines in every way! This is the first time I've had a long hair Chihuahua (named China) that needs to be groomed. I wouldn't even consider taking her anywhere except to see Miss Nicole~the "dog whisperer!"

Had our physical with Dr. Twomey recently. Excited to say he's HEALTHIER this year than last!!!…read more No doubt thanks to the wonderful care they've given. Thank you for all you do!

We live outside of LA, California is and were in town visiting for my father-in-law's retirement…read morefrom his church. We brought our puppy Champ with us. He had just had his second round of the three rounds of vaccinations at our Vet back home. He wasn't acting right so I took him to the Vet Hospital in town -south end of town - and he tested for Parvo. We were obviously concerned and after a night's stay at the Emergency Vet hospital we took him to Shelley Drive. My meme had taken her dogs there when I was a kid and would visit her from Dallas. They took amazing care of Champ and he has made a full recovery! My wife picked him up today and sent me pictures of him as I'm back in California. Thanks you so much Shelley Drive! You are amazing and have obviously been caring for my family's animals for decades now in one way or another! I'm still shocked at the price....I never would have thought that you would have refunded money from my deposit after all you did for Champ!

Amazing groom job and very sweet groomer!! Did so well at accommodating my blind dog, Frankie…read more Responded very quickly and booked me in advance. Listened to exactly what I wanted and was so nice!! Definitely recommend and she will be our new regular groomer!

I am so glad we found you! We are fairly new here and are very cautious about who grooms our pets…read more Bear loved them, he looked and smelled so good when she was finished with him. Thank you so much!

When I visited the first time, I asked to have a look at the kennel (or a comparable sized one) in…read morewhich Phoebe was going to be staying. For some reason (maybe she - the front desk receptionist - told me it was because they were being cleaned? I can't exactly remember.). I was not able to check them out. This second time, when picking up Phoebe, a new customer came in and someone - whom I supposed was the owner of BB&B - took her right back without question. It may not be their general operating procedure, as it is with many other boarding kennels; but, I was told that we would be sent a photo of her on her first five-day visit. In fact, they offered. That didn't happen. It's not something that I expect from a kennel; but, more and more kennels are sending daily updates via a photo or two showing pets playing or just having a good time. I think it's a great way to reassure pet owners that their pets are comfortable while owners are gone. On this second visit, I reminded them that they never provided me with a photo for the first visit; and, I was assured that it would happen this time. Again, it didn't happen. I left 12 Wuffes (hip/joint supplements) for six days with instructions that she was to receive two per day. (Even left two extra just in case we didn't get back as scheduled). Out of the twelve, 10 were returned. This means that they were given to Phoebe only one day. NOT ACCEPTABLE. I was trying to really like this place. With both a five-night and a six-night visit, boarding isn't cheap. And, I certainly don't mind paying for it, but, when it comes to my pets when I'm not able to be around them, it is comforting to know that they are in a safe, comfortable place where their health needs are being met by staff, especially when provided with meds and instructions. Just reviewed my online invoice to find that I WAS CHARGED $9.90 FOR PLAYTIME THAT I DID NOT REQUEST. I had earned free pool time. I figured, as did another reviewer of BB&B, that since most kennels allow dogs to be given socialization time, that this place would work that way as well, but, apparently that is NOT the policy here. I do a lot of traveling, but afraid I'll have to find a different kennel boarding option from here on out.

This was my first time having my dogs groomed with this place and I will not return…read more The absolute worst part is that they groomed my dog's fur so incredibly short under his tail that he has HORRIFIC razor burn, to the point of it being extremely SWOLLEN and INFLAMED. He has not eaten or drank in two days since his appointment, and has been throwing up. He is flinching each time we pet and check his body, which everytime we inspect his body we see MULTIPLE other areas where his skin was cut or fur so short all you see is his irritated skin. Ended up taking him to the vet and he has an infection, was out on antibiotics and steroids.