EDITED: PLEASE READ NEW INFORMATION AT THE BOTTOM OF REVIEW. I added more in response to the owner commenting on my review.
After using this company for a couple years we are NOT renewing business with them. Twice we've had their tech show up, complete no service because they have to be let inside the house for it, only for them to leave a note on the door saying they did. Pic attached. I had to call and have it fixed both times.
They are constantly rescheduling arrival times, most of the time through email. Sometimes I get a call that morning, or luckily the day before, saying they'll be there super early so I have to find a way to be available. They seem to have little regard for their customers schedule.
Our last service for the annual contract was supposed to be in MAY. Their tech showed up to finally do service on 6/10. I was home the entire day (because you never knew for sure when they'd show up) and didn't hear a knock. No phone calls either. I checked the porch for packages around 4pm and there was the note saying Thank you for letting us service you. This was the 2nd time such a note was left with no service being completed. The first time their tech was sitting across the street so I called the office and told them, he came back and actually completed it. This time however he was no where in the neighborhood so I had to have an already late service rescheduled. We scheduled it for between 2:45-3:45 tomorrow. A couple days ago I got an email saying he would be early and would be here around 1:45pm tomorrow. Fine, I can make that work. This morning I got a phone call and voice mail saying he would be by around 10am instead and he would just be picking up bait stations, no final service. We have them spray around the outside of the house for ants and spiders. So I called today, furious, because he didn't service us last week and is supposed to do that tomorrow, a month late, and pick up the remaining bait stations. The lady on the phone asked if we could leave a key out for him! Um, no... I'm not leaving out a key for some stranger to enter my home while I'm not there. Especially after all the problems we've had with them. How could she even ask that?! We even have a home security system that I would have to leave disarmed all day. I don't think so. Then she said it was rescheduled because we're so far north, south Everett, and the scheduler didn't want him stuck in traffic. Not my problem! I've just been assured he'll be here at 1:45 instead of 10 and that he'll be doing a full service. I'll update if that doesn't happen.
One time we had them do a clean out under the house. They left bags of trash piled in our yard. The guys said they'd pick it up the next day, no big deal. At nearly midnight that night I noticed flashlights in the back yard and looked out the bedroom window. I called 911 because there were two people looking around our backyard. Turned out to be the owner and his son. He said he knocked but no one answered. WE WERE IN BED! Said he didn't want to call and wake us up so he trespassed, broke into our backyard and was grabbing the bags of trash. Completely unprofessional and scared the crap out of me. He's lucky they weren't shot. Who does that?
One summer I woke up with hives. Dr told me that we may have bed bugs so I called them up to have them check. Their tech said yup we sure do. I now know this to be a lie for several reasons. No bug bodies were ever found, even long after treatment. My hives were the result of an autoimmune disease. Therefore no bed bugs.
Our experience with this company has gone so far down hill since we originally contracted them. In the beginning they were great. Not so much now.
**EDIT: Response to Scott commenting**
Yes he recommended us hiring someone to cut down trees and trim some back. We were paying them more than $600 a year to visit EVERY OTHER MONTH. This CONTRACT included servicing the bait stations and traps, as well as spraying the exterior for spiders. When you pay someone for a specific service, it is their job to complete it. Bringing up the trees and telling people it's basically our fault because you wouldn't have to do the job you were paid for if the rats had no access is utterly incompetent and ridiculous.
His comment about allowing access to the backyard. Even if I had left the gate unlocked and open the tech STILL wouldn't have had access to the ATTIC inside the house, which was covered by the contract.
He's absolutely right that we have communicated six times May. I received an automated email letting me know date & time. I wasn't available that day so I called them to reschedule. I was told because we were so far north they wouldn't have a tech available to send UNTIL June. The rest is up above. read more