For the past three years, I have entrusted Green Clean with the cleanliness of my home, appreciating their services up until recent events compelled me to reconsider this relationship. Regrettably, my experience has taken a turn for the worse, leading me to write this review.
Initially, I was pleased with Green Clean's cleaning services; they were thorough and reliable. However, a concerning shift in their professionalism has surfaced. Recently, I attempted to schedule another cleaning session, merely a month after the last. To my dismay, my calls and messages were consistently ignored. My attempts to connect were met with responsiveness until my identity was revealed, at which point they abruptly hung up the phone.
This sudden avoidance puzzles me, as we have never previously discussed any issues that might justify such treatment. It makes me question the integrity of the service provided, especially since there has been no communication about any problems.
Their lack of transparency and intentional avoidance is unprofessional and alarming, suggesting they might be dodging a confrontation over an issue they haven't disclosed, such as broken or missing items.
Moreover, their recent price increase, which was not communicated beforehand, came as an unpleasant surprise. After receiving an unexpectedly higher invoice post-service, I chose not to tip--despite typically doing so in the past. . If the lack of a tip is indeed the reason for this sudden neglect, it underscores a lack of professionalism and a petty attitude towards customer service, as tips are discretionary and should not be expected, particularly after an unannounced price hike.
I'm deeply disappointed and would caution potential customers about Green Clean's lack of transparency and professionalism. Such behavior is unacceptable and unbecoming of a business that used to pride itself on customer service. It's a regrettable end to what was once a trustworthy business relationship. read more
