I would not recommend them whatsoever. I called them, and was able to make an appointment scheduled for 2/19/2022. Did they show up for the appointment? No, sure didn't. No call, no show. Left a message an hour later that day and still haven't heard back from them. Very unprofessional and would recommend using any other service but them. Very disappointing! They should receive 0 stars. read more

I contacted Anthony and he set up a day/time for him to come to my home in Frederick for carpet cleaning. He was a no-show. I called him the same day after he did not show up at the estimated time to get his ETA and no call back. I rearranged my whole work day for my carpets to be cleaned and he completely wasted my time. read more

had them come clean the carpets in my home and most of the pre existing stains are still there. These aren't serious stains either, they should have been easy to get out of the carpet. The technician Anthony worked very fast which surprised me. I called the office and I called him and left voicemails regarding the quality of the cleaning, no one called me back. I called for three days trying to get in touch with someone. Every time I called no one picked up which I thought was odd because when I called the first time to get an estimate I immediately got through to someone. Then I thought to email the address they sent my estimate on. Finally someone replied to my email, although I have no clue who it was because they didn't leave a name on there. They said they would return to have the carpets cleaned again and I let them know a good day, however they never gave me an exact time. Anthony returned to clean the carpets and still the stains were not removed. I don't want to hear you're excuses about how these stains are stuck in the fibers blah blah blah. I've used professional services to get my carpets cleaned and I've also done it myself and got many stains up. Like I said before these aren't bad stains, it should have been easy to get out. I seriously feel like this was a waste of time and money since it is your job to remove carpet stains. I regret not going with my first company of choice. You get what you pay for. I'm really mad that no one bothered to call me and I had to try multiple phone numbers and eventually email to finally reach someone. Still no one has reached out to me to make sure I was happy with the service. Very poor customer service and very poor quality. read more

Great service! Very friendly and carpets look great. Will definitely use again in the future.

Scott Paschall made our day by arranging to come earlier on the schedule than planned and providing such efficient and courteous service. From making our 'reservation' to completion of the job, our experience was an A++++, with extra credit. Thank you for making our Mom's Persian rugs come alive again! read more

Used Chem Dry for a whole house carpet cleaning and I was happy with the service. The basic cleaning price was relatively inexpensive, but I elected for a service that stripped the fibers and reapplied protectant, something called thrashing, and PURT pet urine treatment to help with some damage my cat had done. Price was pretty up there after all that, but my carpets looked great and smelled clean. There were two technicians, both were very friendly. I would use this company again. read more

I have a complaint regarding the customer service named Lisa from over the phone on 12/28/18. I called to schedule a redo cleaning and I was asking questions regarding the website information on the product/machines they used. Lisa then asked me "why did you not call the next day if you had an issue? Why did you wait a week later?" etc. I gave my explanation that the technician that came in to do my cleaning said to wait 10 days for everything to settle and smell to go away. Then she says "I'm confused why you would wait so long, you had cleaning done on the 21st why didn't you just call the 22nd with the issue." For customer service, I didn't feel like I was being treated right with questions like that. It was close to the holidays, I was out of town, I did everything right that was instructed from the technician. And if I'm right, there is a 30 day satisfaction guarantee, why would I HAVE to call the next day? Why is that being emphasized to me over the phone? This person Lisa kept saying things like we haven't rescheduled the cleaning yet, when earlier we did, so I reconfirmed the date/time. Then later she says the same thing. I tell her I don't feel I'm being treated right right now over the phone, and she tells me that I shouldn't be telling her how to do her job as a customer service. I'm mind blown! This will definitely be on multiple reviews regarding Lisa as the company's customer service representative! It seemed like I had to keep repeating myself in answering her questions, because she would also say "I'm confused why didn't you do this and that". I also wanted to ask some questions about their product/equipment, and she goes "why didn't you ask the technician while they were there?" I explained that I don't know all their equipment and procedures they use, why can't she answer this question for me? It's about their products/equipment after looking through their website that I had additional questions on. When this Lisa kept trying to argue with me, I finally decided that this customer service representative is incompetent, so I asked to speak to someone else who can better help me. I made sure to confirm my appointment with another representative and I also was able to get some questions answered properly finally. I hope the manager/supervisor reads this and gets back to me. If Lisa has been in the company long and handling customer service the way she did with me on a regular basis, then that is not good at all! read more

I used Chem Dry in Frederick, MD for years -- prior to the business being sold and the name changing to "Green Dog Chem Dry." A little over a year ago, we adopted a puppy and we had our carpets cleaned about 5 months later. The technician suggested that I purchase the "protection" product along with the regular cleaning solution. He said if I acquired any stains in the future, purchasing the protection product would entitle me to free removal of the stain if I wasn't able to remove it myself. Sure enough, about 6 months later, my sensitive puppy had two potty accidents on the carpet and I was unable to completely remove them. So ,I called Green Dog Chem Dry to inquire about scheduling a cleaning appointment. Melinda very quickly and firmly informed me that, according to the fine print in the paperwork I signed, stains due to pet accidents were not covered and I would have to pay for the cleaning. I explained to her the conversation I had with the technician and that he was well aware I was purchasing the protection product because I had a pet. She informed me that technician was no longer with their company and the exclusion regarding pet stains was "in the paperwork that you signed." I then explained I was a long term customer and had always used their business. I told her I felt their position was somewhat hard line and disappointing. She repeated herself yet again, stating the exclusion for pet stains was "in the paperwork that you signed." I asked her if she was able to make any concessions or considerations for repeat customers due to the circumstances of being led to believe the purchase of their protection solution would cover any pet accidents and she said "it's a company policy and it's stated in the paperwork that you signed." I asked her if her business was given any leeway in what they charged their customers and she said, "of course." But obviously, she wasn't going to consider giving me any discounted service or assistance - she only offered to allow me to pay the full fee. So the bottom line is, if you purchase ANY services at all from the Green Dog Chem Dry in Frederick, MD, I strongly recommend reading every word of the fine print beforehand because no matter how loyal a customer you have been over the years and no matter how many hundreds (or thousands) of dollars you have spent with them, they will obviously not give you any type of respect or consideration. Such dreadful customer service! Melinda was happy for me to decline her offer to set up a paid appointment. So for the price of that service, they lost my business forever. Boy, have I missed the previous owners, who had a heart and truly cared about their customers. Now, it's only about the $$$$, not customer satisfaction or an honest, just, fair, and common sense service. read more

They did an awesome job!!! Will call them back. Thanks Colin and Jared !!the price was right so where the pros.

The positive. The staff and owner were both very nice. The master bedroom we had cleaned looked good too. No complaints. The negative. I'd agree with Jennifer above. Had a similar experience with call backs. It is a little awkward to call them back 2x. They "threw in" a free rug over the phone to hook us. But the technician sort of complained about it telling is we got a really good deal and would normal cost us $35 or something. Made my wife and I a little uncomfortable and feeling that we were cheap. We were not as we didn't get other estimates and had no coupons. The couches we had cleaned were not high quality but I thought I'd get them cleaned once and replace them next time. It was around $200 for that...and I was not all that impressed. The ruffle rug smells and the two couches were not detailed well. Had to call them back once the next day. One of our toddlers had slept on the couch and had an accident at one time...thought this cleaning would clean up what we could not do with our solutions. When they came back and we told them the couch still smelt, it would cost a lot more for another special treatment. Then we just felt like they were up charging us. Owner was cool about it when I complained. Said he'd give us a heck of a deal next time. Not interested. read more

In early July my townhouse got carpet cleaned by Green Dog Chem-Dry. I paid $290 for the service. Overall, it was fine except 2 stains in my basement. The two stains were the size of a quarter before cleaning; after cleaning, they become the size of a basketball. Since I am selling the house, my realtor told me that I have to change new carpet since the 2nd round of cleaning did not make things any better. Chem-Dry offered $100 refund; however, it costs me $1400 to replace my carpet. read more

Bait and switch scam! They quoted me $200 to service 2 rooms and the stairwell. Upon arrival, the crew explained how there is no way $200 would resolve our pet stains. I complained to the person providing the quote that they should have explained how the pet solution was more expensive and that they really couldn't provide a quote. Their response was that there was no way of knowing, so couldn't quote more. Exactly, if you don't know, don't low ball. That's bait and switch. They also did NOT put my dining room table on blocks before laying down their solution (which they have since lied about to the BBB). The finish from my dining room table came off and stained the carpet. We purchased the warranty. They are refusing to clean their mistake b/c it's not covered under the warranty. They also claim the stain was already there. If the stain was already there, then they just did not do a good job cleaning the carpet, and should fix it. Or, if they are the reason for the stain, they should come and fix it. Employees there (except for the crew! they were actually wonderful people, and honest) are dishonest and take confrontation personally and get salty with the customer (2-3 different employees). read more

Excellent service, easy to deal with, very accommodating and professional throughout the carpet cleaning, Nash and Mikey did a great job, will definitely ask for them when we need the service next time. Price was reasonable, work was outstanding. read more

Chem Dry is a rip off. I used them to clean my berber carpet and they were professional but they had to come out to the house 3 times before they could remove all the stains. They said it was helpful for pets stains, however my dog still urinates in the same places he previously urinated on before ChemDry came to clean it. It was so expensive for their services even though I had a "coupon" and they start to add other fees to the carpet cleaning services if you wanted the "special cleaner" they used to remove pet urine. I would definitely not use them again. Although the owners were very friendly and willing to come out again, I felt like it was a waste of time since they had to come out several times to remove certain stains and they still are not fully removed. read more

I was not pleased with this service at all. We own a home with carpeting in the 3rd floor bedrooms and the basement. Because we have 3 kids we also own the large carpet cleaner machine that most people rent from the grocery store. We had company coming to stay with us, so I looked into Chemdry giving us a professional clean since I was pressed for time. I talked to the person on the phone and she confirmed that yes, their technique was far superior to the machine I owned at home for cleaning. I would consider our carpets worn but not heavily stained at all- since we regularly steam clean them. The company came out and IMMEDIATELY tried to upsell their product- additional solutions, treatments, etc. We spent $400 on the regular cleaning on the 2 levels and I'm quite unhappy with the result. The few stains we had (like drips of coffee) were not taken care of (its not like it was red wine- this should have been no problem). For sure, their product did no better than the rented machines at the store could. I feel my money was wasted! read more

They did an amazing job! The guys were super professional and did great work. They showed me multiple packages and which one I would get the best bang for my buck! I used to rent the machines before but in a couple weeks the spots always showed back up and it took FOREVER to dry. The guys explained to me why the spots showed back up and the difference in the way they clean. They cleaned my carpets four weeks ago and it still looks the same as when they first left (brand new) and it only two TWO hours to dry! They hand worked on every spot and got them all out (even a red wine stain). I recommend them to anyone for great quality and great customer service! read more