Took my dog for a haircut. Annie was his groomer…read more She did a really nice job. The other people working in the shop were also so sweet to him. He's usually really anxious, and when I came in to pick him up, one of the girls was sitting on the floor with him, just petting him. Excellent customer service. Their prices are reasonable and they did a good job. I would definitely go back. You should know that you need to have proof of rabies vaccination with you. Otherwise they will not see your dog. That happened to me once where I had to go home. Even so, this time I forgot it-- left it on the counter next to the front door! but luckily I was able to get an electronic copy and that's sufficed.

I am very disappointed with my experience at PetSmart. I tried to return an item that had never…read morebeen used, but the staff showed no understanding of my circumstances and offered no flexibility. The manager, Joshua, was involved in the situation, and I left feeling dismissed rather than heard. I understand that stores have return policies, but customer service should also include empathy and a willingness to listen. Unfortunately, that was not my experience. Because of how I was treated, I will no longer consider shopping at PetSmart. I hope management takes customer service more seriously so that other customers do not have the same experience.

They use bait and switch methods to sell pet foods. They push customers to brands only they sell or…read morethat are difficult to find elsewhere and tell half truth stories about ingredients and food labeling to make their recommendations. Talk to a veterinarian who understands pet food labeling laws and ingredients to get an unbiased opinion. Make sure the veterinarian has advanced training in pet food labeling and ingrediants since they get limited training on specifics in vet school.

Best pet food store in Austin. Customer service exists here! My husband bought the wrong cat food…read morethat our cat would not eat. They let us bring it back for an exchange and donated our open pet food. No one does this. I went to another location as well (183) and they were so friendly and helpful too. Customer for life.

I took my dog to Barton creek for a cool off session and he somehow ended up getting at least one…read morecut. The blood was all over his ear/the side of his head and I couldn't tell where it was coming from or how bad it was. But I did see a very prominent but small cut on his ear I couldn't get to stop bleeding. The cashier/rep, Diana, was AMAZING. both at keeping me calm and figuring out how to stop Charlie's bleeding. She was incredibly knowledgeable about what would help as well as what could've caused it, and is very good about working with very skittish dogs who are not necessarily sure about people (my boy is a rescue and was already confused, but would work for cookies and scratches ) He is currently bathed and lounging on the bed. It was thankfully that one ear and one small one on the other side. No more blood. I can't thank her enough. would absolutely come back here and she deserves a raise!

I recently took my Great Pyrenees, Peace, to the Petco on Bee Cave Road for grooming, and it was a…read morefrustrating experience from start to finish. The groomer, Shawna, greeted us with a negative attitude and immediately took an accusatory tone about Peace's mats. Instead of being helpful, she made it sound like Peace's mats were some huge problem that she couldn't handle without drastic measures. I accepted that she might need to shave some areas and asked how long it would take. She said two to four hours, and I agreed. An hour later, I got a call saying they couldn't continue at all due to a corporate policy about mats behind the ears. I found it baffling that they wouldn't just complete other parts of the service--like de-shedding or trimming the nails--if there was one area they couldn't handle right then. To make matters even stranger, when I picked Peace up, I saw they had already done part of the service by removing mats on her backside. Shawna even showed me the fur she'd removed. Yet when I asked if they could at least trim Peace's nails so I wouldn't have to worry about her comfort, Shawna refused. She claimed she couldn't do the nails without charging me again on another day, even though I'd already paid for a package that included nail trimming. It was completely illogical: they had started some parts of the grooming, but she insisted I had to come back on another day and be charged again if I wanted the nails done. When I questioned this, she just sighed impatiently and basically made it clear she didn't care. There was no apology, no attempt to find a reasonable solution--just rude, unhelpful behavior. I wouldn't recommend this location to anyone.

Much better than the last time but still room for improvement. My fur baby was groomed the best I…read morehave seen her. When checking out I asked the young lady if she had done the grooming and she said no and didn't know who did. I wanted to be sure to ask for them again. I also asked if my dog had done well because she can be a tad anxious. And all I got was an I don't know. I asked if the groomer was available and again I don't know. Also, I booked my appointment on line. Just the basic grooming. When I checked in they printed off a paper and flipped it over for me to sign. I flipped to the front and there were $30 in add ons I did not request! I'm glad I flipped it over. So be careful what you sign!!

This is the best pet store I have EVER been to, very clean and organized and extremely friendly and…read morehelpful staff. Most importantly, all of the animals being sold were thriving. Very clean enclosures, and they all looked so lively and happy. All of the reptiles and rodents and birds were out playing and didn't seem to hide away as I feel they do in other pet stores I've been to. You can tell that the staff really cares about the animals and their customers

My friend and I popped into Healthy Pet. She is a super pet woman (mainly cats). OMG...there is…read morenothing that the store does not have. The foods and pet accessories are literally stocked from bottom of the floor to the highest height within the store...near ceiling height. Healthy Pet at Seaholm is a local pet supply store. Store staff indicated that the business offers comprehensive, all-natural nutrition options for both dogs and cats. You will find a broad selection of premium foods, treats, toys, beds, and wellness items. The store also has a Do It Yourself (DIY) dog wash stations. In fact, we got the opportunity to see a dog been washed at the washing station...pretty cool! Some of brands you will recognize include PureVita, Primal, Weruva, Nature's Logic, Earthborn, and Badlands Ranch). It is important to note that Healthy Pet provides free local delivery based on a spend threshold. Healthy Pet also sponsors seasonal events like photos with Santa. Costs tend to be on the pricier side. However, for folks that have children, fur moms and dads often like to provide their fur babies the best, even if a bit pricier.

Healthy pet is amazing no. I've been shopping here for the last 6 years and will only go here to…read morequality pet food. They carry raw brands (wet and dry) and have 2 dog wash stations in the store! Great people, great products, they remember your animals and love seeing the regulars.

Very good & varied selection of upper-grade cat & dog food, canned, bagged, raw and significantly…read morebetter'n what you'll find at Kroger or even PetSmart. My cat has really dug some of the raw canned stuff I've gotten here that I've seen nowhere else: rabbit, duck; gamey meats for feline tastes. Surprisingly less expensive than Amazon. Staff is friendly & helpful. A good store to shop and support, best I can tell, certainly for your pet and seemingly for the proprietors.

I just wanna give a shout out to your driver, Damien. I am not a healthy pet customer, but he found…read moremy dog roaming in the neighborhood on a went out of his way to return him to me.!! give him a bonus. You need employees like this.

I love everything at Pet Supplies Plus from the good prices on treats and grooming services…read moreincluding self grooming to the Saturday pop up affordable shots for dogs. It has saved me a lot of time and money being able to go there. The staff is top notch and always super helpful

Whether this location or any other convenient Pet Supplies Plus, I've learned that I can count on a…read morelarge, well-lit, immaculately clean store with animal-adoring employees. While I only come to Pet Supplies Plus for the dog wash area, it's nice to know that this could be a home base for me if only my pup didn't have such a persnickety diet. ******************** Buy the 5-wash card so that it takes the price from $15/wash to $8/wash. Keep it in your glove box so you don't lose it. ******************** I hated washing my dog at home. Leaning over and down for an extended period of time in the heat and getting everything together is waaaay worse than just paying $8 per for a comfortable, air-conditioned setup where they clean up and provide everything. Thanks to this and all Pet Supplies Plus locations for your consistency in quality people and service.