Amazing people and wonderful products! Very knowledgeable about the different types of products you…read morecan choose from. Highly recommend this great store! Cute clothes too!!

Friendly knowledgeable staff and great prices. Really cute summer dresses and medicinal products…read morefor body aches. It's my go to shop shop.

The prices are fine I guess, but heaven forbid you have to return anything. I've bought three…read moredefective carts from them in a row and they're always looking for ways to skimp out on their return policy. I'm more unsatisfied with them every time I go there, doesn't help the manager's kind of unpleasant. I'm gonna look for another dispensary, and I recommend you do the same.

Friendly staff, good product at reasonable prices. Very knowledgeable about product…read more Will be back.

Ive traveled the last 2+ years, to over 30 Different…read moreTowns/Cities-AZ, Ca,Oregon and Washington... all during this BS, Im 65, Male, have Medicated for almost 50 years... I prefer the Bong, and still take YHUGE BONG HITS... ALTHO, I can still roll a almost perfect J. Accident when I was 27, better than taking the PILLS... Have Tried literally 50 different Dispenseries in these area's. And then there's Diamond Tree-Madras... Gorilla Glue=Best buds, no lil nugs-usually yhuge buds... quick/good/reliable... reviewing a place on whats going on behind the scenes, is ludicrous at best, its the BUDS, BUD!!!! Was in Bend for about 3 weeks, wish I would have known about this place there... always a hit/miss, especially with all the Dispenseries for sale, NO MONEY IN THEM???too many growers in Oregon..but dang, great place, in and out... Oh, and i dont get it myself, I have my friend get it, to see if they are real or not, easy to check... and yes, THEY ARE REAL...!!!!! Review is on the Place/Buds, not the inner bickerings of the employee's, to many JUDGES about what they dont know... youre there for BUD...

Terrible. I was in buying an ounce and many of the employees were in the back arguing over what…read moresounded like hiring someone back. Not something customers should be over hearing.l

Honestly, this place was such a bummer. We went to Tokyo Starfish the day before and had a great…read moreexperience, but we decided to pop into Substance to compare. We were in the market for thc-infused lube and saw the perfect product, it was $36 and even had a sticker that said it would be $40 other places in town. We grabbed the lube, asked for a 25 mg limeade, and made our way to the register. We inquired if they had any first time discounts - of course not. It was far from the end of the world, considering they marketed themselves as affordable. We left the store and right as we entered our car learned that we had been given the lemonade instead, no biggie but not ideal. Then we made our way back to Tokyo Starfish. The vibes were immaculate compared to Substance. Here, we bought flower because we could actually see and smell the product, and then we stumbled across the exact same thc lube, for $24. What an absolute tragedy. Overall, the false advertisement, bad customer service, and unappealing display of products will prevent us from returning again. Tokyo Starfish has our business.

Always get great service from Kayla. If they don't have what you're looking for she tries her best…read moreto find something comparable.

I just visited The Flower Room for the first time. First, it's just great to have this shop in…read moreTumalo. Just a good job by the owner for doing it here. My budtender, Jamison, is good and knows his stuff. Product selections were good, and I got exactly what I was looking for. Go visit this place. I figure it won't take them too long to expand.

Such a great dispensary with an even better inventory. The customer service is always so warm and…read morewelcoming and the bud tenders are always so knowledgeable. Cannot recommend this one enough!

They are located downtown, but thankfully, they had their own parking lot, so finding parking was…read morenot an issue. Inside, they are very professional with scanning the photo ID to make sure everyone inside is legal to be there. I liked that the bud tenders were very friendly and professional while answering questions to educate me on the different products. Their prices are much higher in the downtown area, which I assume is because they are in a high tourist area. The Old Mill District had some lower prices. Their selection was good with enough variety to meet individual needs. They also offer daily deals to help save a few dollars.

Charlie was super knowledgeable and professional while helping me pick the right products. Highly…read morerecommend this spot they have a good selection and friendly employees!