Kyle and Tate did a super job repairing my solar inverter. Kyle was very thorough explaining what…read morewas done and showed me how to check to see if my system was functioning properly. Gerald B

I am not the original owner, but purchased a house that has a 3 and 2 year old solar system(s)…read moreinstalled by MSS. Don't have or won't give an "Owner's Manual", don't/won't give warranty details, inconsistent responses and incorrect technical responses, and gets "annoyed" by the multiple emails you send because they don't actually answer the questions in your email. Getting the solar switched to my accounts went pretty smoothly as well as initial conversations and questions. I am an engineer, so I like to understand how things work. In my defense I asked for an "owner's manual" that may explain the specific installation - which would have saved a ton of the conversation. I also asked why the two apps (Enphase vs Solark) shows over a 30% difference in production, which the sales person shared generic explanation several items such as line loss and conversion loss, etc. but nothing specific. The solar panels are on my roof and the "line" is like 20 feet to my basement and its not conversion lost because the Ephase app reports in AC and goes into the AC side of Solark. Most solar people I know are very in tune with their electrical production numbers, so I would think this level of discrepancy would be clearly understood. It was things like this that made me not really trust MSS. Then the leaks started happening. Leaks for 2 years in 2 different rooms, every time there was a melt. At first I thought maybe it was ice dams, but it even occurred in the winter when there was no ice build up yet. I asked if there was any warranty or what it was, but never got an answer..instead I got like 6 emails and quotes for a water leak test. Again - MSS - I only experienced leaks in the winter. Not during rain...so not sure what a water leak test would achieve. All I asked of MSS was what was their warranty (if any, since I am the 2nd owner), as I did not want to void any warranty. All I got in response was another suggestion for a $450 water test for leaks (once the weather was warm enough) - however, the leaks only happen during the winter melt and not during the summer rain. I ended up paying thousands to a different contractor to look into my leaks and even had them remove the ceiling of my room with the leaks. Ironically, the contractor happens to do work with MSS. They opened the ceiling up and found what they told me was obvious evidence that the Solar panels were causing problems. So I reached out to MSS and explained to them the "findings" and let them know that I had paid to open my ceiling up and asking if they would like to send a supervisor over to take a look. The response was really weird: No response for like 3 days, then I get an email or text saying that an appointment for a leak test has been scheduled. Again..it doesn't leak when it rains, only in the cold. then a few days later I get an email from some middle management guy. He didn't show any empathy nor did he even discuss my offer to come take a look. Instead - apparently he is a keyboard warrior and is able to do a thorough analysis and came to the conclusion that the leaking was due to pre-existing conditions because the unsecured wood blocking and rusty bolts were not "MSS standard operating procedures". This guy is the first trades person I have ever met who prefers to assess from a computer instead in person. He than questioned why I insist that MSS did an improper installation since my house rafters were 24" on center. I pointed out to him, that my rafters are actually 16" on center, and had he come and take a look, it would be pretty obvious. Also, the set diagrams that MSS drew up, shows over 17 Flashfoot2 installed not on the rafters. Again, he responded that those diagrams are merely suggestions and incorrect - which is interesting and I might have to check with my local building permit office. He stated that this will be the end of communications unless I want to pay for them to investigate...again I'm flying blind since they won't send me what the warranty is. And so I responded with a thank you and asked if I can at least get the warranty information if any...to find out I have been blocked. Finally got an email saying my warranty for installation is only 3 years and expired. I presented evidence that the contractor I paid for (who by the way actually works with MSS...lol) told me. I'm clearly not in a money grab, being that I've already paid thousands to investigate the leaks myself...because frankly even having a civil conversation with MSS is a chore. I just always like to give a company a chance to do the right thing.

I am a photographer with an in home (large) studio. AJ Leo has done work for me before. I called…read moretwo days ago to get a quote for installing another ceiling recessed light to highlight metal prints mounted on my main level wall, using the wall as a showcase as clients walked in. Amy's quote was reasonable and we scheduled a service visit two days later. Two people showed up a bit early after alerting me as to the call time. The work was done efficiently and quickly. Both Sierra and Max, the electricians, were knowledgeable and friendly. The billing was a bit under the quote! AJ Leo is our neighborhood go to for good reason. I highly recommend them and will certainly use their services again if the need arises.

5 Month Update: Our rooftop solar system still has not met DTE's requirements for interconnection…read moreto the grid. As a result, we are not allowed to sell our excess electricity production back to DTE. We are very frustrated by this situation and the lack of urgency that that we see on AJLeo's part to correct it. We love having solar, but watching our excess production go to waste day after day (taking with it the fund we should earn from it) for five months is unacceptable.

Truly appreciated working with David from Stellar Solar through our project! Not only was he…read morewilling to work with our tricky family schedule, he iterated through our designs with me several times. As with any large project, unexpected hurdles come up -- and Stellar Solar was with us every step of the way through installation and turning our system on. We're incredibly excited to be using clean energy, and saving money on our monthly bills!

From the owner: Up to 30% off solar + battery storage with our Energy Service Agreement - from Michigan's most…read moreexperienced solar installer, since 1998!

Installed great system on my place. Super easy and well prepared. Would recommend for sure!read more

Low pressure sales, I had a couple questions so Anand was happy to come out a second time to…read morereasses and update the proposal. Very nice and professional crew. Reasonable pricing and good communication.

I've had this system for years and out of the dozen times we've called for support, we've received…read moresupport 1x. They never call back and constantly kick us to another person who doesn't call back.

So this company did a commercial project for us and the equipment had a recall, and the company…read morethat replaced the recalled equipment went out of business. The Green Panel would not support fixing the problem without heavy charges. Ultimately, another company fixed the problem, but determined there were several issues with poor quality of installation in wiring and now over 10% of our panels are not performing after only 2 years. They also lost our documentation due to a fire or something, and no backup. Their follow-through, poor salesmanship, and ultimately a failed job in which the installation company essentially walked away is poor business, and I would not personally recommend this company to anyone installing large systems. I know of 2 other customers who ultimately had similar problems.

5-Star Review for Oak Electric…read more I can't say enough good things about Oak Electric! From start to finish, they've been dependable, professional, and impressively fast. They handled the installation of my furnace, A/C, and generator. Every single step was smooth, efficient, and stress-free plus competitively priced! What really sets Oak Electric apart is the people. I genuinely love working with my Oak team and I say "my" because they truly feel like an extension of my family. Whether I'm calling with a question or scheduling service, I'm always met with kindness, honesty, and a sense that I'm genuinely being taken care of. They NEVER dismiss my concern or questions. They show up when they say they will, do the job right the first time, and take the time to explain everything clearly. Plus they follow-up. I never feel like just another customer. They treat me with respect and care, every single time. If you're looking for a company you can rely on for quality work and a personal touch, Oak Electric is it. I wouldn't trust my home comfort and backup power to anyone else!

Oak Electric installed my solar system after I selected them through the City of Ann Arbor's…read moreSolarize Ann Arbor group-buy program. Overall, I've been pleased with the installation and the system itself. My concern is with the follow-up service. Part of the critter guard came loose and fell off, and it has now been almost three months since I first contacted Oak. During that time, I've corresponded with three different people at the company as well as their phone service. I initially asked whether the repair was covered under warranty. I also asked that, if it was not, they simply provide a parts list or tell me what I would need to buy so I could address it myself. I still have not received that information. I was subsequently told that Oak would take care of the repair, but almost three months later the critter guard is still sitting on the sidewalk. This seems like a relatively minor issue, and I've tried to be flexible about the solution. I would be satisfied either with Oak reattaching it as promised or with enough information to understand what is needed to fix it properly. I chose Oak in part because of its participation in Ann Arbor's organized solar group-buy program, and I otherwise like the solar installation. I'm posting this review because the normal service channels have not resolved what should be a straightforward service request. I hope someone at Oak sees this and gets it taken care of. I'll be happy to update the review when it is resolved.

Had them for furnace and AC inspection. Their technician Mike was very polite courteous and…read moreprofessional. Price for the inspection bundle was really reasonable. Couple family members had similar experiences. What turned me off and the reason for 3 star rating is the price charged for the AC relay replacement. They've charged a total of $170 claiming "free installation as part of inspection and $170" for the part. Same part same brand same part number is available for $20 to $40 depending on location. I would have paid $100 for the installation and $70 for the part and would not have complained, but such an insult to my intelligence is a little dishonest.

My pool's solar heater was ripped in the brutal winter of 2014. Luckily only a portion on the end…read morewas torn and the rest seemed like it was in good condition except for some of the PVC pipes. I called these guys as they seem to have a monopoly on these in this area. They told me it would be $180 to come out and inspect and give me an estimate, but that would come off the price of the repair. Pretty steep, but again, there was no one else. When the technician showed up, he asked us if we would like for him to climb a ladder to look at the solar array on our roof. What kind of question was that? Of course we would! That's what we hired him for! He told us it would be another $75 to climb up the ladder. Wait. What? "Oh yeah. Just to drive to your house cost $180. "But don't worry. I can see from here that you will need an entirely new system. But I'll talk to my manager and get you the best deal possible and you'll find it will be more affordable than you think. Plus, the $180 will come off the top." 2 days later the salesperson called me to tell me that she had great news! They were able to give us the best discount ever! $3,800. $3,800! $3,800!! How are these guys in business?? Does this scam work on anybody else? The main reason i wrote this review isn't because they stole my money, it's because they insulted my intelligence. Do yourself a cover and save your $180.