5-Star Review for Oak Electric I can't say enough good things about Oak Electric! From start to finish, they've been dependable, professional, and impressively fast. They handled the installation of my furnace, A/C, and generator. Every single step was smooth, efficient, and stress-free plus competitively priced! What really sets Oak Electric apart is the people. I genuinely love working with my Oak team and I say "my" because they truly feel like an extension of my family. Whether I'm calling with a question or scheduling service, I'm always met with kindness, honesty, and a sense that I'm genuinely being taken care of. They NEVER dismiss my concern or questions. They show up when they say they will, do the job right the first time, and take the time to explain everything clearly. Plus they follow-up. I never feel like just another customer. They treat me with respect and care, every single time. If you're looking for a company you can rely on for quality work and a personal touch, Oak Electric is it. I wouldn't trust my home comfort and backup power to anyone else! read more

Oak Electric - My life line!! - Solar Installation Near Me - Waterford, Michigan

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They installed a whole home generator. Very pleased. Installation was quick and follow-up was very professional. Would recommend.

Contacted about installing a generator. Josh came to the house, quoted a price and was billed for a "free estimate." Shady business. AVOID! read more

Amazing people work at Oak Electric from office staff to the technicians. My HVAC technicians, Josh and Steve are so knowledgeable, polite and kind. Thank you Oak for servicing my AC and furnace for so many years. I feel that my HVAC system is in very good hands. read more

Continually impressed by the professionalism of the team at Oak Electric. Recently had Tyler ( Journeyman) and Christian (apprentice) out to preform a decently complicated electric install. They were able to find a solution that minimized the need to impact our interior walls as well as our outside siding. They took great care and approached our job with the utmost respect. read more

We have used Oak Electric for well pump replacement as well as full furnace system and their quality of product as well as their quality of service is absolutely top notch!! Great communication, friendly and knowledgeable service reps and excellent customer service! read more

We contracted Oak Electric to install a Generac Generator. They did an excellent job for us. I want to thank all of the Oak Electric staff and field employees who worked on this project for us: Field: Brian, Alex, Andrew, Mitch, Gavin Staff: Kayla, Melanie K., Diane, Nena, Annie, Heather, Maureen, Victoria Irina and Donna Pender. Thank you all for a job well done. Sincerely, Tom and Mary Ann Jones read more

Terrible company! The salesman and the installers didn't communicate. A one day job to install heat pumps took 5 return trips. The system malfunctioned when it was finally installed and dumped gallons of water on my new hardwood floors. The supervisor promised to reimburse for the floor damages but then ghosted me when I sent the contract for the repair. And now I doubt they will show up for their contracted maintenance visits. Go elsewhere! read more

If I could give this company a negative rating I would. My mom ordered a generator from Lowe's last fall. Lowe's contracted Oak Electric out of Waterford, MI to perform the install. The entire process has been a nightmare. Outside of the multiple issues of failing to schedule the install and my mom constantly having to call to check on the status here are where things stand: Oak Electric sent a representative no less than 2 times to assess the property for the install. When the install day finally arrived the crew informed my mother that a junction box would be required in order for the install to pass inspection but that they would be unable to do the install that day and would need to send someone else to quote the job. They proceeded with the install anyhow. During installation the crew caused damage to ceiling tiles in the basement and bent a metal fence post in order to run the pipe from the house to the generator. They never informed anyone about the bent fence and my mother was unaware until her dog escaped the yard and was almost hit by a car. Since it was raining that day they were unable to paint the raw metal pipe and said they would return to finish. They still have not. Regarding the additional work for a junction box, they quoted her almost $900 for the work. Now I'm no electrician but this seems beyond excessive. Nevertheless my mother put down a $300 deposit for the work so that it could pass inspection. This install was on April 29th, 2022. It is now August 2nd. The damage has not been repaired, the pipe has not been painted, the junction box has not been installed yet Oak Electric continues to invoice her for the full amount of the quote. Both myself and she have attempted to contact Oak Electric as well as Lowe's over the course of these few months and have had little to no response. When they do respond they just say they will call back but they never do. Oak Electric finally sent a representative (Jeremy) to her house today in which he denied that the install crew did any damage and threatened to put a lien on her house for her unpaid invoice. He was aggressive and threatening. Again, that unpaid invoice is for work that has yet to be completed or even scheduled. Everything else has been paid for. They are also denying they ever received a deposit from her. The company is extremely rude and unethical. At this point my mom wants her $300 deposit back and wants to remove them as the servicer of her generator but Oak Electric is becoming extremely combative. Stay away from this company. read more

oh, before anything further, yes, despite the username, we're real people. I saw the other Yelp reviews which were abysmal, and also noted the ones in Angies which were mostly positive. We were in the market for a whole house generator because, well, we're looking at a stage of life where being without power would be awkward. I bumped into their sales rep at Costco and scheduled a visit. The estimator was professional and knew his stuff. (I have a, shall we say, "passing familiarity" with these issues and he had all the right answers). We had another company come out and the prices were pretty close to each other, so we opted for Oak. (both were fully licensed and insured. We did this by the book) Their installation crew came on time, did a superb job, and finished up in that one day. (slight delay for "official" certification as two separate city inspectors, gas and electric, had to sign off. But it was painless). So... in short.. highly recommended. Slight side note: We opted for Generac which, while not the best unit, has something like 90 percent of the home market. Reason we chose it is simply that if ten years from now it needs service and Oak is no longer around, there will be a dozen companies who can handle it. If we were looking for something to run for weeks at a time we'd have chosen another option, but for the basic, civilized areas, where an outage should be rare and then, at most, a couple of days, these are fine. read more

Had a request for service in with Oak electric. They came out to check the problem. Charge me 160 bucks and didn't do the work that day scheduled another time to come out a week or two later. postponed a trip up north to wait for the guy to finish it so I could go up north after that. Guy calls that morning. Says he can't make it - out sick. I just really think this is sketchy. I wish I would've read these. I would've gone elsewhere - I just canceled my appointment. I'll go with someone else cost me 160 bucks, the original bill was going to be 1000 for a repair of an electric box at the water for a sprinkler pump. They came back later and Dropped the price 15% which would about cover me for my initial inspection fee. In my opinion could have fixed it when there to asses the scope of the job. read more

During sales visit we were mislead on what the pad for our whole house generator would be. The one used is bordered by cheap wood. Told we would get the 1st 6 month service visit included. I went to schedule it and it wasn't included. The only good thing was that they worked well with the township for permits. We will find another company to do service. I won't give them more money for services we were promised. read more

Brandon & Jordan came out today to do the installation. They were very fast, polite, and explained everything. They even gave me some recommendations and pointed out some other things that will need fixing in the future. Nice work. Thanks! read more

I am posting this review to warn people against contracting with Oak Electric of Waterford, MI. Monday 6/1 I turned on my central air for the first time and found that the condenser would not turn on, so I phoned Oak Electric. I called Oak Electric because in January I had hired them to install some solar panels on my roof. They botched the installation (this will likely be the subject of a second complaint next week; they still have not fixed the botched solar installation), and I suspected that they made a wiring mistake that broke my ac condenser. I was wrong in this specific suspicion, but correct to feel suspicious about Oak Electric's competence. Oak Electric sent a repair person. The repair person told me that the fault was a defective control panel. The repair person said that since the brand was Nordyne, it was not worth his time to find the part, but he wished me luck and charged me $189. After several hours of searching I found the part, and phoned a local air conditioning repair company to ask them to purchase the part and install it (I could not purchase the part myself because the seller, RH Townsend of Warren, MI, will only sell to licensed mechanical contractors). Thankfully, the other representative was competent. Instead of purchasing the part he instead came to my house to look at the condenser. First he tested the control panel and told me that it was working correctly. He then tested the unit for freon and found it was almost empty; the control panel was not allowing the device to turn on because the freon was low. In other words, the information I received from the Oak Electric technician was false. The control panel was not broken; to the contrary, it was working as designed. The representative stated flatly that any competent ac technician sent to diagnose a non-working condenser would check the freon level, and that failing to check the freon level and charging $189 for the visit was ridiculous. The Oak Electric technician was incompetent and in no way deserving of his $189 payment. I asked Oak Electric to refund my $189, and they have not replied. I would like Oak Electric to refund the $189 I paid for their useless, worthless, incompetent anti-service. I'm not holding my breath. Below is a picture of the measuring device used by the competent representative showing that the freon level is almost non-existent. read more

Oak Electric - The device was almost empty of freon, that is why it was not running. Oak Electric could not diagnose this? And charged me $189? - Solar Installation Near Me - Waterford, Michigan

Seeing 13 5 star reviews already. I doubt this will be a surprise, but I worked with Mike for several days and couldn't be happier with the experience. Mike ran several different solar panel project evaluations for us, swapping panel types and moving them around in our yard and house until he found the best setup that was still aesthetically pleaseing to us. He is always fast to respond via phone or email and is extremely knowledgeable on the entire install process. The best part, while oak electric is trying to sell their system, they haven't use high pressure sales tactics. Disclaimer, I don't know if we will be able to complete our project (issues on my end). I hope we can, but either way I'd highly recommend them to anyone inquiring about solar in Michigan. read more

Routine maintenance on generator, A/C, & furnace has been completed by different techs during the past couple of years, all leaving favorable impressions. This most recent issue involved the furnace humidifier and it was Brandon and Zach who attended to it. Not only were they able to remedy the problem, their courteous, personable, & professional manner left me quite pleased with my choice to use Oak Electric. I'll be happy to rely on them again for servicing HVAC equipment. read more

We started working with this company back in Sept 2021 to have them install a whole house generator. They do not return calls and emails and have dropped the ball continuously during this process. Our work order was apparently taken over by the head of this office who apologized and was to "personally oversee" our case. May 9, 2022 installation date had to be canceled by them bc they didn't submit for the permits in time. No surprise. You're just another number here. Would not suggest this company due to very poor customer service. Update 5-18-22 Our generator was finally installed 5-17-22. The technicians were on time, polite and very efficient. The had us pay them via credit card while they weee here and we filled out and signed the Costco paperwork to get our rebate from them. The next day we received emails from Oak Elec asking for us to electronically sign the paperwork for the Costco rebate and to electronically sign a quote that showed that we still owed a balance of over 13K. Mind you we already signed that quote electronically at the beginning of this process. Within this email it commented that all of this paperwork would be sent to Costco upon receipt of payment. Also within that email it stated that they wanted to know if we would confirm June 13 as a day for the final inspection. I then receive a call from a different person within the office asking if we were okay with June 13 as the date of the final inspection to make sure we were aavailable. I then told her that I'd already replied to the email that asked if that date was okay from a different person. She replied that "oh she didn't know because that person didn't tell her". After talking with the first person that sent the emails I questioned her about having to sign a quote that still showed that we owed a balance and she insisted we had to sign that paperwork in order to get the Costco rebate. When I told her I was reluctant to sign something that said we still owed money she replied "well fine then you won't receive your Costco money"! I was also told that even though we signed the original quote in the beginning via Doc you sign that it was too much time and trouble to go back into their system and try to find it and it would delay our Costco funds by many days. It's been a very frustrating experience with this company. read more

One of the first things we did when we moved back to Michigan from California was to hire a company to install a Generac generator. Checking with our neighborhood association, Oak Electric's name kept coming up. We interviewed three companies and went with Oak. They had the best warranty, the best, most detailed proposal that spelled everything out. No surprises or, what I like to call, "Oh, by the ways"... Further, we've lost electric power here about 6 times since install and everytime, the generator kicks in. We love it. One more thing...our air wasn't working we noticed, as of just the other day. We called Oak and they came out the next day, found a loose connection from the install, fixed it in a few minutes, no charge. Justin did a great job. This is great company! read more

I would leave a zero if I could. My ire is with their sales staff and after reading other reviews here, there is a common theme. Late for appointments and quotes that are never generated, no pun intended. I went thru the Toledo Costco for a generator and was assigned Oak Electric as the contractor. I was very skeptical about this since I live 20 minutes to the Ohio border. Oak Electric is located in Waterford and the drive to my house is difficult and lengthy. Anyways, I had an appointment back in July of last year with Josh, who as you guessed it, was late. 3 hours late and only called me after I called the receptionist to inquire about his whereabouts. When he finally did show up, he had a poor attitude and I never did receive his generator quote. My gut tells me I didn't get the quote because he didn't think I could afford it. Gave my business to CRG Electric and wrote a check. I will commend Jessica who reached out to me 2 months after my appointment to follow up. I explained my disappointment with my experience and instead of disappearing she apologized, she also acknowledged the company dropped the ball here. Her customer relations skills are exceptional, the sales staff could learn and thing or two about communication by taking notes from her. read more

Thank you for installing our new A/C. Done professionally and respectfully of our home.

UPDATE: 10/23 and still no call. UPDATE: On 10/20 they said they would call 10/22 to schedule resolving things. They did not. UPDATE: 12/29. Well I gave up calling them beginning of December. Finally got a bill for all the things they had done wrong without any correction AND for the things they never did. Replied to their invoice and they suddenly want to fix things and finish the job. Two weeks after I got the bill (today) the issues are finally corrected, but I haven't received a new invoice with the work they never did removed. ------------- Sales quoted and said I'd get a schedule call. I didn't, I called them. They rescheduled me twice before they did the work. Didn't complete all the work. Said I'd get a schedule call to finish and that their sales person would be by to check up with me. Neither happened. Waited over a month. They hooked up a 240v 40amp circuit to old wiring that wasn't connected to the box they were rewiring. Marked they didn't know where it went. I traced it in less than 5 minutes, it went to exposed wiring outside under my deck. They were asked to install a 14-50 outlet. They ran wiring rated for 40 amps and installed a 40 amp breaker. Should be minimum of 50, it's literally right in the name They installed a switch upside down, off is now up instead of down. On this switch they also broke the cover for it and did not replace it. They were asked to install GFCI breakers for the ungrounded side of my house. None were installed. I would never suggest someone use Oak Electric at this time. read more

Had Oak Electric install a generator. Crew was on time, very professional and super clean! These guys left the area cleaner than it was when they started. Answered all my questions and were exceptionally courteous. Highly recommend this company for any electric work. read more

After 3 weeks, we still haven't received a quote. We've called twice, the receptionist both times was extremely rude. The. Transferred us to Doug but his voicemail box was full and I couldn't even leave a message. I've heard great things but our experience was the worst possible. read more

We just moved to the area from New York and we needed some electrical work done at our new home. The team at Oak Electric was wonderful. They came out and installed a whole house 27kw Generator for us, and did all the upgrades necessary for our electrical system. Josh Quick was our point man on the project, and he did a thorough job assessing our needs and estimating the work to be done. When the installation team came out, they did a great job. We were very happy with the work done. Justin handled the follow up, and did a good job too. We also had Oak handle some wiring upgrades in our house. Paul from Oak came our and spent swapped out some plugs, wires, and made other repairs. Another good experience. read more

Had Oak Electric out for annual furnace service and I only wish all service technicians were at least half as good. Excellent experience, no hard sell of unnecessary service or parts, punctual, friendly and considerate of our interiors. Aces all around, highly recommended. read more

This place is terrible. All the employees have an attitude problem! I've never felt so unwelcome at a home improvement store. The first employee that helped me was insulting how my deck was built, when I was explaining what replacement boards I needed. Rule of thumb in customer service..... don't insult what customer's currently have. RUDE RUDE RUDE employees. It's totally overpriced and they're hours are ridiculous. I decided to go here because they are much closer to my house than Lowes and Home Depot, but now I see that was a mistake. I will never come here again. read more

Oak Electric installed my generator in 2015 and serviced it annually 7 times thereafter. When power went out after the last service call, the generator could not power my house. For a regular service call, Oak could not schedule for 3 to 4 weeks. Being much too long a wait, I called another company who immediately came to the house to discover that, on the last service call, the Oak technician had not turned on/reset the generator's breaker which feeds electricity to the house. That service call cost me $135 ($65 less than Oak would have charged). Having paid Oak $334 for their last service call, I asked Oak to consider reimbursement of the $135. Well, despite several calls requesting management to call, it's been radio silence. Such treatment of a customer of 7 years is inexcusable. Goodbye, Oak. read more

I called oak electric for a furnace clean and check on a Monday. Was scheduled right away the following week. The tech, Brandon, was extremely Knowledgeable. He replaced our filters for the humidifier and the furnace and told me the best brands to buy to replace both. He even went through the house and made sure the correct vents were open for best heating this winter. Best company in the Waterford area to call for heating and cooling, in my opinion. read more

I recommend Oak Electric to anyone who is looking for a home generator. I have never had any problems with my generator. I have had pleasant experiences with everyone at the company from their customer service representatives to their service representatives. Everyone there handles themselves professionally. read more

When they installEd the Generac Generator they claim that you have a five or ten year warranty, but in fact they come back and charge you an excessive maintenance fee annually which they increase over the life of your unit. It's like a bait and switch, you have a warranty , but you end up paying for services that you shouldn't need yearly and the office personnel is not helpful. Check other companies and their policies before you purchase a unit. Be aware. read more

Worst customer service I have experienced. Rude and serious attitude problems. Before 10 seconds into my interaction with the person at the register, he insulted me by saying I couldn't afford the lumber I was asking for - without knowing anything about me. Then, after I purchased some of the most expensive lumber they had, they instructed the young man in the lumber yard to only let me pick from what was open, I needed 14 pieces, they only had 20 or so pieces of warped, checked and garbage lumber and I was told I had to take it or nothing. I went back to the terrible people at the register and asked for my money back, which generated another rude exchange. I cannot fathom how they have lasted in business. I would pay 10 times as much to get lumber anyplace else. Do yourself a favor - stay away from this store and save yourself a trip and a whole lot of misery. read more

I met with Oak Electric to discuss designing and installing a solar power system on our house in Bloomfield Hills. I was satisfied with the price, although somewhat concerned whether a licensed electrician would be involved at the important steps of the prject. It turned out that the propsoa (in the form of a quote and puffery about how great having solar would be ) was the form of contract for the entire job. It was written 100% from the point of view of Oak, and had none of the protections for the homeowners common in construction contracts. Oak was unwilling to add anything--such as being responsible for obtaining necessary permits and licenses; providing waivers of lien. The contract has an unusual provision that, despite making progress payments, the homeowners owns nothing until it has made payment in full, meaning homeowner would have to pay even if Oak breached or failed to complete the contract to own the solar panels and battery for which it paid. Unfortunately, one cannot buy Sunpower Solar products without doing business with OAk and its onesided contract. We did not sign with Oak and did not go forward with it. read more

Critical: Quality Buyer beware: I normally only write reviews that are positive for good service I've received.. I choose not to write negative reviews based on possibly one bad employee I may have experienced at a company or service. In the case of oak electric I feel I must share The very poor service of this company because my mother gave the owner Gary an opportunity to try to make the situation right. I'm upset with myself for pushing my parents in the direction of Oak electric for their generac whole house generator. They had gotten a total of 3 companies to quote.. They had a better price and much less maintenance cost offered from another company which was a more local business to their house.. But I stressed to them how Oak electric always runs commercials and seems to be the largest generac dealer. They must be the best and most dependable... We have since found out none of that mattered and maybe that's the reason they don't have time to properly take care of our customer like my parents. They ordered unit in 2020  to be installed in February 2021.. We knew my father was going to be on oxygen and this would be a critical component to keep the oxygen machines running in case of electricity loss. The unit was installed in February there were a couple of issues that didn't pass inspection in Westland that we had just reset up and have them come fix which they did. Then when their lawn sprinklers were turned on in the yard in the spring,  they discovered the generac unit was placed on top of a sprinkler head and had to have that line cut off underneath. That repair had to be done at My parents expense.  Then they had a power outage on 8/11/21.. They were so thrilled that their generac generator came on and was keeping everything going especially my dad's oxygen units.. They were grateful. But 35 hours into its first use running with the DTE power still out at 3:00 a.m. on Friday, It stopped working. They had to wait until 8:00 a.m. to call oak electric.. At approximately 1:30 that afternoon, Oak electric showed up and spent about an hour to repair it.. This is a 6-month-old unit that cost many thousands of dollars! They were charged for their first maintenance almost $300 at this point.. The technician said it had blown some type type of gasket,.. My parents also saw there was oil everywhere in the unit that the technician had to clean it up and I guess refill with oil.  The maintenance fee they did explain up front would be charged once a year, But 6 months in on a brand new unit that has failed and they were without electricity for many hours because of it, was very upsetting and now they feel worried something else may go wrong and they do not have the confidence in the system.  I told my mother she should give the owner of the company an opportunity to hear all the facts there are more.. and see what he says I thought at the minimum they would not charge the yearly inspection maintenance fee since it was only 6 months old, And they already have a power outage and the generac failed.. My mother wrote out a lengthy letter to him via email on 8/18/21. Later the next day the owner Gary called and said he was made aware of her letter and concerns,.. but was out of the office and will get back and would like to review it and will definitely call back and "make this right".  Well that call never came.. she sent a short, follow-up note to him 8/24/21 stating that she assumed he's had a chance to read the letter but we are now assuming they don't intend to do anything to "make it right"?  The final question of her 2nd note,  was that in their information packet, it states there's an emergency number available 24/7 for instances like this but we don't know what the number is and can't find it anywhere could you please let us know that number for any issues in the future.. nothing was responded to. I so wish I could go back in time and not have pushed them to go with this company. All I can do now is give you our honest review and experience here and I am also going to write a letter to Generac regarding their unit failing on 1st use. read more

Great service, prompt and friendly! Very professional and responsive! Highly recommend d!

It's been over two weeks and I'm still waiting for a return call from the owner. I can only assume that a senior unhappy with a small job is not important to him. But it was to me. I felt taken advantage of and overcharged. I have no respect for this company. I will not recommend Oak Electric. read more

Paul and Jesse were professional, efficient and friendly. Even though we were expecting to be charged an after-hours fee, they arrived early and just charged the regular rate. They resolved our issue quickly. I was very impressed with their courteous and professional service. I would definitely use Oak Electric again and will request Paul and Jesse. read more

Oak contracted to for gas and electric service to my new swimming pool. The organization communicates poorly internally and externally. After the initial visit they didn't return to finish. I had to call the agent who required me to call the office to schedule. This created further delay for the appointment. This foolishness repeated 3 more times and a project that should have finished in January remains incomplete. The lack of performance and punctuality does not extend to the collection department. They made offensive demands for payment early and often. The work crews and agent are incapable of reporting the unfinished job status. Worst of all, Oak insisted that the job I requested, to supply utilities to the pool, did not include connecting power to the equipment, only to bring power to the circuit panel. They ignored the specially designed panel sitting at the job and installed a generic box. Correction of that error created another delay. The plumbers take their share of blame. They brought gas to a manifold for the 3 feeds I need. They left 1 feed capped at the manifold rather than run a line to the heater sitting next to the manifold. That has required many more emails and phone calls to coerce the work. When more competent workers arrived to correct deficiencies and "finish," they denounced the poor manifold support and the lack of a key shut off at the pool for the fire bowl in violation of building code. That required demolition of a segment of finished tile and concrete wall around the gas line. When Oak stuck me with additional work, I requested a quote to complete the project. They have refused even to do that. Not that I would let them touch anything else in my home ever again. Addendum 4/23/2020 Oak had acknowledged that the heater gas supply was on them. The agent requested (as usual) that I call the office to schedule. The call center informed me that the account was noted to require approval at a higher level for any further work. They promised a call back promptly. The call never came. Oak has failed to deliver even the limited promise they made. read more

This company claims to have great customer service. They don't. Once they got my deposit for a $12,000 generator, they couldn't be bothered. They lied about their services, they didn't follow through on commitments and blamed DTE and others for delays and poor service. Don't waste your time with this company. If you still move forward with this company and Brian Parks is your sales person, ask for anyone else. He's awful. read more

Not very helpful at inquiring via phone about services. Scheduling coordinator was not easy to speak with and appears to be uninformed of pricing and general questions. read more

I usually don't write reviews unless an experience of a product or service is either really good or really bad. This one was bad. Summary: I drove home twice from work, called thee times, never got a quote to fix my problem, had to hire a different electrician, and Oak electric still wants to charge me for a service call. They didn't do their job multiple times but want to get paid. Oak Electric's management does not have good business ethics from my personal experience. Detailed Story: I found Oak Electric on Google for repairing my Generac generator. I called and scheduled appointment for repairing my Generator. I put the scheduled date and time in my phone calendar. When the appointment date came, I went home and waited expecting to see someone... no one showed. I called and they apologized because they couldn't find my appointment. So I re-scheduled another appointment. A couple weeks later, I go home from work and met a service person at my home. They were on-time. I showed the gentleman my Generac breaker/transfer switch and he said we would get back to me with a quote to repair within a week. 3 weeks went by and I had not received a quote so I called Oak Electric back. A woman told me she would look into it and get back with me. I never received a call back. So I called another electrician and got the problem fixed with 1.5 weeks total. A week after, I was all set with my now working transfer switch, Oak electric emailed me an invoice for a $149 service call. I called them to explain the what happened and that I didn't think it was right to charge me a service call fee. They met with their management and told me I still had to pay the $149 service fee. read more