The Mitchell's run a great practice and I'd recommend them to anyone looking for another doctor for their furry or feathered family members! They do a lot of work with local animal welfare groups, and cared for one of my foster puppies who needed some joint surgery done. I was impressed both by the surgical care rendered to my pup, and by the time and care given to both of us on follow up. A class act overall. read more

Friendly and talented staff. Love Cathy for grooming as well. Highly appreciated and recommended. read more

Update: A few years ago (2019/2020) we decided to switch vets. GAC had been seeing our cats for a while so the decision to seek care elsewhere was a hard one. It had nothing to do with the staff as they were always friendly and caring. One of my cats had chronic diarrhea and I didn't think it was normal so I sought a second opinion. read more

This is the second vet clinic my S.O. and I decided to re-establish care for our little one because the first vet clinic, although the vet was very gentle and very good with my puppy, the front desk or whoever was sending email confirmations violated HIPAA. We took our chances with Greenbrier Animal Care Center despite the terrible reviews, but that was a very big mistake. The cost of the vet care does not equate to the quality of care they provide to your pets. Other vets do a whole lot better job with your furbabies without inflating the cost of the immunizations or vet visits. This clinic is also not gentle with small puppies. They take your 3lb furbabies in the back where you won't see how they're handling your pet with immunizations or any other pet care. The vet does not take her time either with your pet to get comfortable with her. My puppy literally screamed for help three times in the back room. That's when I already knew my furbaby didn't want to go back there and neither do I.... We got home. My pet was so tired and took a nap, then he started barking crying in his dream, which I think was meant for the vet clinic ladies since he wasn't able to voice it out during his time there. read more

I have several concerns that I would like to address: I initially wrote a review regarding the lack of professionalism on the female Dr.Mitchell's part; but removed it because my dog had an appointment and I didn't want her or her staff to be vindictive towards my pet because of how we felt about the treatment we personally received. And I was going to see if we would get better service from the male Dr. Mitchell; but that didn't work out. #1 This place is not professional at all. My dog had a dental appointment that was canceled along with his boarding without any notification from this place of business. This was done apparently because of a 1-star review that I left for them. And as they stated, I indicated through my review that I was willing to find another veterinarian. My exact words were, " we are willing to drive further to get better service. I'm not paying my money to be treated the way we were." And I was but after my pet appointment because he needed to have his tooth extracted. After giving it some thoughts, my family and I agreed that we wouldn't want Dr. Mitchell (female) to operate on our dog anyway. So, I'm okay with her no longer wanting to do business with us; but out of courtesy someone from her staff who was professional could have called me and told me they were cancelling my pet appointment because of the review that I left. I only found out they canceled it because I was calling about something else today. Imagine thinking your pet have an appointment for surgery and you take some time off from work and go to the appointment the day of... only to be told on that day that your appointment has been canceled weeks ago. And no one bothered to call you and tell you that. Or imagine, you are leaving to go out of town the day of and try to put your pet in boarding that you scheduled months ago, only to be told the day you are leaving that you are no longer a client with us. That's exactly why I said they were being unprofessional. Regardless of the initial review I left, professionalism should have caused someone to reach out and let me know my appointment and boarding was canceled. So communication was lacking on their part and that's key in whatever establishment you find yourself doing business with. #2 In all fairness, there are a few good workers there. However; Dr. Mitchell is not patient at all especially when you have questions or disagree with something she says. She was unprofessional and she had an attitude with us on two separate occasions. On one occasion, she got an attitude with my husband because he was trying to understand how our dog test result came back with his protein levels being high. I wanted to know more as to why it came back high and asked the staff the next day to have her call me back because I was trying to understand if my pet had too much protein because of some treats we were giving him. So I could figure out if we needed to stop those treats. We didn't get a response back so I left it alone. On second occasion, my daughter (who is a very sweet person) had a negative encounter with Dr. Mitchell. So my daughter is into holistic healing. And Dr. Mitchell recommended a pain medicine for us. My daughter proceeded to tell her that we will decline the pain medicine not because we don't love our dog who is like my son; but because we had an alternative medicine we were going to give him for his pain. As a Dr, she can make recommendations but we don't have to ascribe to what she recommends. So she proceeded to call my daughter "cruel". And my daughter loves her little brother (our pet) very much, so it hurt her that the Dr would say that to her. The staff tried to defend Dr. Mitchell and said she didn't mean it that way her but it was her tone in how she said that to my daughter. Trust me, she meant it. Long story short a few of the staff lack communication skills. In their own words, "we removed your future appointments from the schedule" and get this....without talking to me about it. This further confirms how unprofessional they were and condescending. read more

I've taken my cat and dog here for years. Dr. Mitchell is very patient and doesn't rush you out of the room. She listens to everything you have to say and her exams are thorough. Her staff are friendly and professional. She is very transparent and clear about her recommendations and has your pet's best interest at heart. When I had to put my cat down during COVID, they were extremely supportive. I've also boarded both pets here and they have been well cared for every time. I drive 30 minutes from VB just because of the quality of care. Yes, services can be pricey but that's part of medical care for pets in general. The quick availability, the good service and professional relationship make it worth it for my family. I highly recommend them. read more

Greenbrier Animal Care Center - Bear - Veterinarians Near Me - Chesapeake, Virginia

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My husband and I have been taking our two cats here for over 5 years now. When we moved to the area, they were recommended to us and I could clearly see why. We love all the staff and doctors, everyone is kind, courteous, and generally seems like they care. Appointments have never been hard to get, even when one of our cats had a respiratory concern and needed to be seen immediately. Even during this COVID-19 stuff, they created a way to still ensure our cats got the care they needed while keeping all us humans safe too. I will be sad when we eventually move away and need to find a new vet; they've been the best! I would not hesitate to recommend them: prices are fair, and kindness and caring is never in short supply. read more

Dr. Mitchell and staff are always caring and friendly. My Boston Terrier had potential kidney problems and through a recommended diet, she is now within normal levels. I highly recommend Greenbrier Animal Care Center. read more

I'm so thankful for the people over at Greenbrier Animal Care Center! My husband and I recently adopted a VERY skittish orange kitty; we named her Nevada. I noticed she was having some ear problems. I called over to GACC after seeing the reviews and I'm happy to leave my own 5-star here too. We walked in and were greeted right away. (They also have a cute little 'Welcome Board' and it has the names of all the animals they'll see that day; what a nice touch!) We were taken back and once the staff were able to get a hold of Nevada (she doesn't like to be picked up), they were able to diagnose and treat the problem - she may have had ear mites but it was hard to get a very good sample without her full cooperation. My husband and I felt very comfortable with the staff and knew people who love animals were caring for our new kitty. Also, we even received a postcard in the mail about a week and a half later thanking us for our business, I really appreciate when a business takes time to reach out like that. We've found the only vet we want to trust to take care of Nevada! read more

Very uncomfortable experience. I spoke with the female Dr Jerilyn Mitchell. Vet was rude and in no way worked to make my pet comfortable. Was referred here by Spay Hampton Roads. For anyone considering this office - don't waste your time here and go somewhere else. It isn't worth the stress. Not to mention, the office smelled like urine. You and your pet deserve a comfortable, competent environment - even if it's just the location recommended for getting your pet spayed/neutered. read more

We took our new kitten in for follow up shots and well care and felt the staff was very courteous and attentive to our pet while they had her in their care. They did everything we asked and answered all of our questions fully to our satisfaction. We will be making Greenbrier Animal Care Center our vet for our new little family member. read more

DO NOT take your pet here. Vet is incompetent and doesn't know what she is doing. Says the words I have think it often and wants to run high dollar tests all of the time, when they are not needed. Doesn't tell you certain things you need to know, but later tells you she has it in her notes that she told you. read more

I have never been to a Vet where my dog was taken away from me for the exam. When I asked, where did that take my dog, I was told by the front desk lady, "they took her to take blood and stool" In fact, that was not true. She was given all of her shot and had her exam as well. I was told she had fleas because they "potentially" found a flea on her. She is 9 and never had fleas. I couldnt verify the flea because they took her away but sure enough I paid $99 for a "skin condition" Her skin and fur are BEAUTIFUL. The Vet (Frankenfield) was very nice. The front desk girl had an attitude. read more

We've taken 2 of our dogs to GACC & have been very satisfied. The Vets. & Staff seem to genuinely care about the animals. Dr. Mitchell explains things so that it's easy to understand. And the Techs are always caring, friendly & knowledgeable. The front office staff are all great. After each visit we've always gotten a call one or two days after, checking on our fur babies. I have price checked a couple of times over the years with other Vet offices & found GACC procedures & costs to be competitively priced. I always recommend GACC whenever possible. read more

Everyone at GACC are wonderful,caring people who will go above and beyond! The doctors and all the staff at GACC are wonderful!! They truly put the needs of the pets first. Dr. Sara, Dr. Mitchel, and a tech (who wasn't named during the phone conversation, but I suspect it was Megan :-)) gave up their personal time to do an emergency surgery on a Saturday to save my 10.5 yr old Bernese Mountain Dog. I'm thankful, and grateful for everyone there! Special thank you to Dr. Sara, Dr. Mitchel and Megan for sacrificing your personal time for Doozy and giving me such peace of mind during a very scary ordeal. Dr. Sara and Dr. Mitchel always take the time to answer my questions and discuss any/all options available. They are always will to work with me if I'm uncomfortable about the recommended treatment/test. I have had just enough experience with ailing dogs to make me VERY picky about who I take my dogs to. When I got my first Berner in 2009, I tried three other vets before I found Dr. Mitchel and my search ended. I only wish other business where this awesome. I do miss Angie and Elizabeth, but still, everyone there is wonderful, responsive, and dedicated to customer service. I recommend GACC to everyone who is looking for a veterinarian. I read the other reviews here - to the girl who ranted about GACC - you didn't even go, so you DON'T KNOW what was or wasn't said. Did you read the paperwork that was sent home post op? Not all practices will automatically make a dog wear a cone as it usually induces stress which doesn't aid in recovery. Get your facts before you speak! read more

okay. the neuter for my dog was free through a program. and i am informed it was a husband/wife and younger lady that run the practice... my parents took my dog in for this, so i never went in. but i CAN tell you after surgery my dog was sent home with NO CONE to keep him from chewing the incision site, and my parents were not instructed to clean the incision area regularly to avoid infection. my dad says the lady said she "didnt think he needed a cone and didnt think he could get to the site to chew it....uh...a dog can chew his own nuts.. clearly. and after surgery its almost unheard of for a vet to not tell you to keep the area cleaned every day gently after surgery. they were not informed what to look out for after surgery to signal infection, and no antibiotics were given, and the pain medication for my poor dog was pathetic. TYLENOL? might as well tell someone to put a bandage on a limb thats been torn off. you get what you pay for here. do your own research, because they most certainly wont tell you what to do after. bare minimum is what you get here... my dog is now infected and in pain and im furious. read more

My cats might hate going here, but I wouldn't take them anywhere else. The vets and staff are very friendly and take the time to address your needs/concerns. read more

For all the pet owners, DO NOT TAKE YOUR PET HERE! I am all for small, local businesses that help our local community and economy. However, this vet is scamming people out of their hard-earned money. I took my dog there for a visit when her first recommendation didn't work. This time I got a BS diagnosis, no cure or recommendation other than to cage the dog for weeks on end which is cruel unless recovering from surgery. She stated she would take an X-ray but took multiple and then charged me for them. The bill was $300 for nothing. When confronted about the bill the vet rudely stated that my "dog was broken" but she wouldn't tell me how to fix her. As most pet owners, I would gladly pay if there was a reasonable diagnosis and recommendation/meds. No one would take their car to a mechanic and pay $300 for nothing in return. Please save yourself the irritation and disappointment by going to another vet that actually knows what they are doing and cares. read more

This place is very unprofessional, the doctors are great but the front desk girl was absolutely horrible. It was my first time there and I had lots of question the girl kept telling me she had been there for years and she knew what she was talking about. If that's what they call customer services shame on them read more