Love this practice. Everyone is friendly and helpful. Dr. Parson's is very thorough and explains things well. Trust them completely with caring for my aging vision. read more

Stopped in today with a broken pair of sunglasses. They looked at them immediately, repaired them, and handed them back to me, no charge. That is service that will not be forgotten. When it comes time for an exam and glasses I will be back read more

Front desk staff was always so rude any time I called or went into the office for any reason. They acted like we were bothering them every time we called. read more

Had a horrible experience. I've gone to Dr. Parsons, and later Dr. Freeman, since I was a child. A month ago I went to get my eyes checked. Dr. Freeman did a lovely job as always, and I happened to like a pair of frames on display. I ordered them, and it was a mistake. When they came in, I was assisted by Joan, who has always stared at me like a dead fish. She handed me my glasses and waited, staring. My lenses were AWFUL. I had a fishbowl effect around the outer edges, while my depth perception was reduced to nothing, all while being able to "see" (but in reality I could only squint) in something beyond 4K HD. Everything was very sharp. As I tried to explain that to her, I got no reaction, and when I asked if she understood what I meant, she said no. That was the end of her assisting ability, apparently, and I had to ask if I could get Dr. Freeman's opinion on what was wrong with my lenses. My question seemed to insult her, and I got a curt reply of "not today." as if I was wasting her time. I told her fine, and she scheduled me an appointment for the next week. This happened twice. The next week, Dr. Freeman gave me another eye exam which was no different. I told her about how I can't see, the fishbowl effect, and she listened and nodded. That was about it. And since there was nothing "wrong" with the glasses, Joan handed them to be again. I told her I can't see and I'm not taking them. It took me telling her that maybe my lenses aren't placed correctly about my eyes, or maybe the curve is wrong (which was admittedly denied), or they were too thick, for her to grab a sharpie and mark my lenses. She said she'll have them remade, and to wait for a phone call. I couldn't see out of the new lenses either. There was no way I would have been able to walk out of that office, let alone drive. Joan told me there was nothing wrong and that I "needed to get used to it." At this point I'm baffled. I don't know much about glasses, other than the fact that I've never had to "get used" to a pair in my LIFE. Dr. Parsons had always taken them and fixed them in that little room when I ever had a problem. I tried to tell Joan this, but she refused to listen, and I asked if I could see Dr. Parsons instead. "Not today," she said. So, I made another appointment. But, before the appointment came, Angela called to say that I can't have any more appointments and I HAVE to take my glasses home and try them for a week. I mean, I could, but I prefer not to die on the highway. Thus began phone tag, as I tried to get in touch with Parsons, because it had always been HIS practice, and I was still under the assumption that he would be able to help me. It took multiple calls over two weeks to finally persuade Angela to have him call. Sadly, it was fruitless. All he said was "I was told not to get involved," and, "there's nothing I can do," and "management has told me to stay out of it," "I'm just an employee now." Who was management? No idea, he wouldn't say (but I've found that snippy Angela is this so called "management."). He told me to go somewhere else, as if it was my fault for not being able to see through the fun house mirrors they called glasses. Between all this, I had another call with a seemingly irritated Angela who told me not very nicely that I "MUST take them." I tried to explain, but she interrupted with a haughty "Do you just want your money back?" I said yes, because at this point I assumed if I DID take the glasses, tried them for a week as she insisted, and still couldn't see, I wouldn't find a solution AND would be out $600. She said there'd be a check in the mail and hung up. In the end, I DID get my money back, but I wish I could've found the solution to my glasses instead. I don't know why they were so unwilling to work with me, (and remember, I've been going to these people for 25 years) and I'm disappointed, but obviously cannot get glasses from them any longer. Take what you will, but their customer service was embarrassing. read more

I have been going to this office for Years. Love The Optometrist but when I ckd out, had to pay $50 for the refraction fee!!!! Was $45 last yr!! My sister just had her yrly exam in Hagerstown, only $35 for the refraction fee!!!! $15 difference. Advised the office of my dissatisfaction, said wld tell the Office Mgr but will not lessen that fee. It is terrible how they are taking advantage of their customers!! read more

I have been a patient for years. The staff is friendly and the doctors have been very courteous and responsive to my needs. The Opticians have been knowledgeable and helpful choosing frames and lens options. I once visited a chain optical practice in Greencastle and felt like I was at a Jiffy Lube--what a contrast! My family has also been very positive about Greencastle Eye Care. read more

Dr was ok, have gone to much better. Of course the hard sell to get glasses from them. Sadly I did and have regretted it ever since. Lenses are lkke looking through painted over glass since the day I got them. They keep saying they cannot see any marks and theysay they r fine. They suck with customer satisfaction read more