I visited here to help my friend find new glasses. They have a great selection! I accompanied her…read moreduring the eye exam and I was very impressed by his professionalism. He was very thorough, took his time to get things right, and explained his recommendations in depth. Aside from this, his office was very clean and presentable. I would recommend his office to all of my friends and family!

My kids and I have been going there for over 10 yrs. Dr.Teunis and his entire staff treat us like…read morefamily. Wouldn't go anywhere else.

My mom was there for her pre-op tests for cataract surgery. They forgot to give one of the tests…read moreand called to tell her she had to come back. We scheduled to come back a week later. I called the morning of to confirm the appointment and ask how long it would take. I mentioned the time specifically. When we arrived on time for the appointment, we were told that the appointment was more than an hour earlier and we would have to wait more than an hour to be seen. It is a 45 minute commute each way. No courtesy reminders regarding appointments. Zero regard for the difficulty elderly patients face just in order to be at the appointments. Beyond frustrating.

Their customer service is atrocious. Every time I attempt to call Ludwick on different phone…read morenumbers, I was placed on indefinite hold. This morning, Wednesday, I attempted to call for 30 minutes starting at 9:15 AM to no avail. Ludwick's answering system put me on hold for 10 minutes, so I disconnected and tried another phone number and was put on hold again for awhile. So I disconnected and tried a 3rd phone number and was put on hold for a long time when finally, I heard what sounded like a phone ringing and thought I would talk to one of Ludwick's reps. Instead, the phone rang and rang and rang,.... This painful phone interaction has happened to me when I attempted to call Ludwick a few months ago. It's an obvious pattern; I find it disrespectful of my time to be put on indefinite hold and I will not tolerate it. I am going to copy this comment and post it on whatever social media I can find. Ludwick's physicians seem good, but your customer service is atrocious.

I was scheduled to have a LASIK procedure, after an appointment a month prior where the doctor…read morestated my eyes were healthy and ready for the surgery. The day of the surgery, he checked my eyes one more time to see if the prescription was correct. He then proceeded to tell me that my eyes were so aggressively destroyed due to rosacea in my eye. He did not explain what specifically that meant for me, cancelled my surgery and sent me out to get my refund. He then explained to my mom and I that he would not ever touch my eyes and had nothing to do for me. He then said that no eye doctor would ever treat me. It was hard for me to understand why a month ago, my eyes were perfectly healthy to now not even being good enough to fix and treat. I left and had to get an emergency appointment somewhere else, because i was made to believe by this place that my eyes were in a state of emergency to the point where I thought I would lose my vision. After my emergency appointment at a doctor's office out of state, my diagnosis was not anything like the one at Maryland Vision and I am no where near as bad off as Maryland Vision made it seem. At Maryland Vision, I was given no plan and no comfort to what I was experiencing. I was left wondering what in the world to do for my health. It was handled very poorly. I worked with them for 2 years to make my eyes healthy, spending a lot of money on treatments, to only be met with that there was nothing anyone would ever do for me for my eye health. It was very disappointing how I was treated.

The positive- the staff is very friendly. The negative-…read moreEverything else. We had 2 appointments for my son to get contacts. The first appointment, they were at least kind enough to call me the morning of to say there wasn't any point in coming in because contacts were never ordered. The second appointment, they left us waiting for over 40 minutes PAST our appointment time to tell me they didn't order his contacts. Oh- but they could give us a lesser prescription if we wanted but his vision would be blurry, WHAT??? No thank you. Add to all this, that this whole ordeal has been going on for 12 weeks with at least a dozen of my voicemails never being returned.

I have been going to see Dr Wood for years & have received excellent care. Last year & this year…read morehave been so disappointing. Last year I didn't see Dr Wood, its was someone new. She was HORRIBLE. This year, the front desk staff is very unprofessional and I walked out before my appointment began. I will not go back there. I hope Dr Wood fixes the problems within this location.

Well I've now been waiting a month for my sunglasses to be ready. They refuse to give me a refund…read moreand I no longer want the glasses. I guess my next step is to get a lawyer.

I had my Lasik eye surgery done by Dr. Gladsden at the New Vision Laser Center in Hagerstown MD…read moreapprox 4 yrs ago. Dr. Gladsden is a very pleasant man and does say upfront there is no guarantee of 20/20 vision and my vision was terrible with pop bottle glasses so I went ahead with the procedure/surgery. First, it was painless, hardly any recovery time. What they do not tell you is you lose your close-up vision and will definitely need glasses to read with, so it's a trade-off. I also have to use drops every day as my eyes are now dryer than they ever were before. The first couple of years out the vision was great but now is starting to fade. Think seriously before having your eye procedure completed. This is a good doctor, however, the hidden things are what one needs to be aware of.

This is the most organized, professional, efficient drs office I've ever been in. Great staff,…read morefriendly, quick and thorough.....

This place is ridiculous with how inefficient they are. You go in and out of rooms in and out if…read morewaiting areas. Your appointment is at one time and 4hrs later your still waiting. The doctors don't have adequate staff to communicate with individuals of other languages. How their studies could not be bias towards white individuals as there are almost no other ethnicities. They make appointments for you they don't ask if you would prefer a different time or day.They don't have enough parking. The doctor has other locations but makes you drive all the way out to Hagerstown md. I really understand that they are moving but it is ignorant the way they treat study patients vs nonstudy. I really can't suggest this place or the location. They have one doctor worth seeing dr whorow. Any way we have to come to this location because of this damn study. No I'm sorry this is so bad and the wait is crazy. Just wrong

Scheduled an appointment to get an eye exam with dilation. Should have asked how much is was going…read moreto cost first but I assumed it would be about what everyone else charges. Boy, was I wrong. $280 later and I'll never go back.

I took my father for a yearly exam on 10/11/2024. He is 92 years old and has Parkinson's disease…read more He walks with a walker. I go to every appointment with him. I cannot believe the change in this office for the NEGATIVE within the period of a year. His doctor is Dr. Grove. He is a wonderful Christian man. That did not change. But for the 10 minutes that we were with him, it really was not worth the way we were treated by the other office staff. I believe sensitivity training is in order for how to speak to an elderly patient. The first technician was RUDE. When she spoke to my father there was no kindness. She was totally doing her job and that was it. When she attempted one test, she was so incompetent that she had to get 2 other employees to help her. Maybe if she would have used better directional words my dad could have understood the task. Instead, she rudely sighed, said "nope" out loud and went to get help. When the trio came back, I said "let's remember he's 92 and he has Parkinson's ". At that point, nurse #1 told me I could have a seat in the waiting area. I said "absolutely not. I'm staying right here". So, after that, I was targeted as the B and my father's treatment went further downhill. The girl who did his refraction never made eye contact with me and said not one word of encouragement or kindness to my father. I'm sure nurse #1 told her how terrible I was. I left this review in the hopes that anyone having an elderly parent/relative going to LEC for an appointment goes with them to protect them from the generation of workers who are there now. They are RUDE and do not care for the elderly. DO NOT GO HERE! I would have put 0 stars for this review if I could have!

Dr. Grove is the best ophthalmologist that I have ever had. The staff is above and beyond…read more They are the template of what all doctors offices should be.