We are using Cleveland memorial for the cremation and care of our father due to philosophical…read morebeliefs about end of life. The funeral home that we were then linked to had a director that was out of town, so in meantime Mr. Burr was covering phone calls. He could not have been more tactless or careless with the handling of phone calls for us on a very hard day. Instead of simply pointing out from the start that he didn't handle these contracts and the man who does would be back tomorrow and would be in touch, he left us confused all day and then had the audacity to tell us that we chose the dirt cheap method and he just doesn't handle those. This is the same man that spoke to our mother early this morning and told her to call back after body had been picked up, and when she did, we got left hanging for hours on end. Not sure why he couldn't tell us from the start what the lay of the land was, and most of all, that he could have shown some tact and compassion instead of basically calling us cheapskates. I have never been so floored in all my life. He knew he'd messed up it seems, because we got a call from Gary Best of Best Funeral Homes shortly after, who apologized to us and made us feel cared for. Marc Burr didn't even offer condolences. Totally baffling. If you're not doing a big fancy funeral, clearly you're not worth this man's time.

My mother and I went to Heritage to set up her and my father's cremation plans. Everyone was so…read morekind, caring, and helpful during the process. When my mom passed the staff who came to get mom were beyond compassionate and respectful. Also, when doing her obituary online, they were so accommodating and made sure my mother's wishes were met every step of the way. The entire staff made sure we were happy with absolutely everything. They also make you aware of everything they are doing along the way. By the end you felt like you were talking to friends who truly cared for your loved one. There are not enough words to express how thankful I am that we went with Heritage Cremation and Burial Society. They are a true blessing to work with. Thank you! Hilary

Everyone at Heritage has been exceptionally helpful and knowledgeable. They have anticipated all of…read moreour needs and fulfilled all of our expectations. We cannot thank them enough.

Heritage Cremation is an excellent place to go for your services. The customer service was…read moreexcellent and everything was done in a timely manner.

These folks were extremely professional and comforting. Everything was taken care of in a timely…read moremanner, no worries at all. Going through the loss of a loved one is terrible, it was wonderful feeling taken care of by these nice people.

Look no further. Even a year and a half after my spouse's cremation, Ann came to bat for me when I…read moreneeded an additional death certificate. Blessing is the best. Thank you all!

Blessings has been exactly what it says a blessing ! Losing a loved one is never easy but the…read morefacility made the process as smooth as possible .

Donovan Funeral Home in Mogadore provided our family with so much compassion and support as we…read moremaneuvered our way through the loss of our loved one. James and the staff were extremely professional in all aspect of planning, preparing and making certain that we, as a family, were taken care of during the worst day of our lives as we said goodbye to our loved one. We would highly recommend their professional service when a family is in need of making final arrangements for a loved one. The Baddeley Family

I cannot recommend Donovan funeral home enough. They were helpful, caring, and considerate during…read morethe unexpected passing of my mother. They put our minds at ease and the presentation was flawless. It is so nice to have a local establishment that truly cares about you and your loved ones in this difficult time. Thank you James for your great service. The Bowers/Rutan family.

The quality and value in which they offer for the Services expected were incredibly helpful…read more Through what was one of the most challenging times of my life they made this process personal as well as caring

Cleveland Cremation provided outstanding service and at a much lower cost than using a funeral…read morehome. Darren and his team helped us through the process and gave us the comfort in knowing my mom was in good hands. I highly recommend their cremation services for your loved one. Your in great hands.

One might not think of Yelp as a place get a recommendation for cremation services, but Yelp's not…read morejust about the next trendy restaurant anymore. Death stalks us and our loved ones. It is inevitable, no matter how hard we try to ignore it. And when it comes, even if it has been expected, it is the most terrible of experiences for those left behind. In that hour of need, when the hospital, nursing home, hospice nurse, or coroner asks who they should call to collect your loved one's remains, you could really not do better than to answer, "Please call Erie County Cremation Services (ECCS), we have made arrangements with them to handle everything." I was sadly in that position recently and so I have first hand, fresh, raw, experience on which to base this review. Several months ago my spouse was diagnosed with a terrible cancer and given a very poor prognosis. After that awful discussion about what they would want by way of arrangements, I knew that I had to find a funeral home to handle a direct cremation - the simplest possible disposition for a human body. I found ECCS somewhere online and contacted them via an email link on their website. The response was immediate, concise, professional, and considerate. A brief Q&A exchange followed until I was satisfied that I had all the information I needed. My spouse meanwhile, through their own strength and the phenomenal work of physicians at ECMC, defied the early dire predictions. That is a story for another time, but ultimately the disease was too diabolical, and my spouse's body could not keep it at bay any longer and they began to be cared for by Hospice Buffalo. I reached out again to ECCS and they picked up the conversation, after many months, without missing a beat. When the terrible day came and their services were needed they responded immediately and with the utmost professionalism. The paperwork (there is always paperwork) was handled smoothly, and my several last minute requests regarding notifications were all responded to immediately and professionally, even though they ultimately eliminate any public acknowledgement of ECCS's role. Funeral directors can be seen as out to get people in their time of need, but I did not find this to be the case ECCS at all. I was requesting the simplest possible approach to everything and there was no effort to upsell me or make me feel guilty for not doing more. I simply can't express strongly enough how positive my impression of ECCS is. One never wants to need their services, but they provide them with incredible professionalism.

It was part of the package in Lombardo Funeral for a loved one this August. I have no complaints.read more