This review don't even deserve 1 star. This place sucks. It smells like urine and poop. Nurses and…read moreaides are rude and uncaring. My friend/ client was in there for 5 days. One night when my coworker went in there, she found him laying on the floor in front of the door with a dirty brief on. His door was always open. So there fore if they were doing there jobs, why was he not seen? His last day there, I was there when they was passing breakfast trays. They saw he was sleeping so they didn't even bring him a tray. So, if u love your loved ones, please look for another place. U won't be happy here. One resident that lives there said she would rather die than live there. I could say so much more but that should tell u enough to run the other way

Great place to go if you hate who you're putting in there. There are some bad places but this place…read moretakes the cake. Smells awful, poorly maintained, awful treatment of people, bad/cold food, and just not a place you want to be. Go elsewhere. It's not worth saving the money

Worst place ever, if you love your family member dont send them here, my mom was only here not even…read morea day and the staff kept yelling at her until she ended up back in the hospital, this place stole all of my moms belongings even her cell phone and credit cards so now we are looking at a lawsuit because they refuse to return it to her, I wouldnt even send my dog here thats how bad it is.

More staff needed!! Way under staffed for the amount of patients and their needs. If you can help…read moreit at ALL COST DO NOT SEND YOUR LOVED ONE HERE

This place is managed by a company in Texas called Ridgeline. The current director of nursing at…read morethis facility is an LPN with no qualifications. Hires incompetent people (mostly friends) that she wouldn't use to care for her own loved ones and then doesn't understand that she is the problem. Refuses to produce care logs, incident reports, or talk to us or show us a care plan. Doesn't make employees wear name tags or titles. So absolutely no accountability. We asked for names and titles of anyone providing direct care to my mil after a serious incident at the facility and we were denied. Called and spoke to regional manager of Ridge line and he said this was non negotiable. He said he would send care logs, but we still haven't seen them. He wasn't concerned in the least about any of this. He told us he didn't think my mil was a good fit for this facility and that he'd waive the 30 day notice. This place is a joke. Not only do they not follow the laws of Ohio they do not follow their own contract. No integrity, no ethics, no morals. Also the five star review you see from Katie K., she is an employee. This place is now called The Ridge at Copley, they changed the name to try and fool people. Hopefully this place is shut down soon and they are all exposed for fraud. Do your research on Ridgeline management and don't use any of their facilities!

Building is under new management and residents are thriving. Staff is attentive and makes residents…read morefeel at home always. Great layout of the community with lots of natural light and open space. Conducive to a warm and inviting memory care environment.

Empty promises and bogus fee schedule! Have had a loved one…read morehere for almost two years and are fed up with this place. The one good thing is it is relatively clean. Problems: 1. Constant staff turnover-corporately run chain of facilities 2. Food selections poor in both taste and appearance. 3. Some staff good, most not trained or competent - staff frequently over-reacts or under-reacts to medical issues. 4. Inconsistent coordination on medical care and plan with family. 5. Bogus billing - they doubled the personal care agreement fee on us without notice. Although they did credit the 40 days we were not notified, when I insisted on a fee breakdown, I find we are being charged $115 per month for twice weekly showering assistance which is very fair, but an additional $446 per month for "additional staff time needed due to patient's resistance to accepting help". WTF! Needless to see, we are looking for a new facility!

Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!

Arden Courts is not the newest or fanciest memory care facility you will find, but it has a very…read morehome-like feel and the staff is second to none. From the administrators to the nursing staff to the aids, everyone is friendly, compassionate and caring. The meals and activities are always well thought out and as good or better than can be found at other facilities

From the owner: Memory Care is all we do. We know. We understand. We can help.read more