Spoke to Julie about moving my father into willowwood and she was very helpful and helped me…read moreunderstand what I needed to do to enroll him at that facility to get the care he needed

We looking for a spot to place my mom into memory care. I've been researching the numerous nursing…read morehome homes in the area. On a whim, my sister and I just popped in. Very friendly staff. They gave us the grand tour without even thinking about it. Everything was clean. No smell that you usually get in memory care. Showed us laundry,cafeteria , private rooms. We have definitely found the place for my mom

Our relative used to be in independent living. When she went into memory care two years ago, things…read morehave gone downhill. Mind you, independent care wasn't the greatest, but it is very, very difficult to transfer a loved one with dementia to another facility. Therefore, we are still at Heritage Crossing. We have addressed issues with them several times. I had addressed an issue a week and a half ago in regards to my loved one that her room was filthy. Her bedsheets were filthy and they needed washed. The person I addressed this to was River, which is a new memory care director from what I'm told. My husband also was in contact with Rebecca, which is the director. I myself have tried to call corporate several times. You will never be able to get a hold of them. Ever. They make it so that all you can do is leave a message. UNLESS you are looking to sign a family member up at one of their communities then they will talk to you. Fortunately, I was able to get through with Amy who handles the billing and she was getting in contact with Caitlyn who is a vice president up at Corporate. I had to call Amy back today to let her know that I still hadn't heard from Caitlyn. Amy assured me that Caitlyn would call me back that she is very busy. Mind you, Caitlyn was made aware through Amy what my issues were. But Caitlyn is too busy. I gave Caitlyn plenty of time to call me back. Once you are a resident there and you are paying them $7000 a month for memory care, this is what you are subject to. Please see the pictures below. The first picture is blood and urine on my loved ones bedsheets and linens that have been there for at least two weeks. They have not been washed even after I asked. The napkin that you see on the bed is "stuck" to her bed. The picture of the floor and the toilet... that is feces on the floor and on the toilet seat, there is also dried urine. The clothes... They fold them and then they throw them wherever they can in the room, not organized at all. The room is absolutely disgusting. I have several more pictures that I will be sharing online. This is just one instance. I have several instances. I am absolutely at a loss for words and thoroughly disappointed. Not one person... not one has reached out. Instead, it is going to be my responsibility to clean up after my loved one that I paid them for. Beware before you commit to this facility. Talk with a residents family, especially back in memory care that has been there for a while. You should be able to get all aspects of the community. Not just what they tell you to get you in there.

What a beautiful community with an experienced team of individuals. This community provides…read moreindependent living, assisted living, and memory care. From the moment you drive into the building to walking in the door, it is warm and inviting!

I wouldn't recommend this care facility to ANYONE! They…read moreallowed my husband to develop an HUGE bedsore which ultimately caused his condition to worsen and eventually pass away. They would have him transferred to a hospital and not even contact me! If you Love your loved one PLEASE don't put them in this place. Yes they have a few nurses and staff that care, but as a whole they have a lot to fix. I hated to have my husband there but, my options were limited.

Arbors of Streetsboro is a wonderful and beautiful nursing home. It was a very sad day for me to…read morehave to put my mom in a nursing home and the Nursing Home Administrator, Social Worker and staff made it so easy and comfortable for this transition. I want to thank them so much for always keeping me up to date on my mom and especially thru this Covid 19 shutdown of nursing homes. They went out of there way to have my mom call me and then facetime me thru this Covid 19. They would call me once a week to keep me up to date on what was happening and now they have staff set up to allow us to do outside visit with my mom. I want to thank all the Nurses, Staff, Dietary Aides and especially the Nurses Aide who work very hard and are very caring. When I was able to visit her there was never a time that I wasn't thankful on how the staff was treating my mom they are very caring, compassionate and not just to my mom but to all the residents. When I had questions they were always answered or someone got back to me right a way. They are my heroes!!

Live in the Assisted Living wind. The staff is awesome…read more The meals are incredibly good The cafe is so nice and comfy and Tim is great. They offer so any activities so you are never looking for things to do. The rooms and whole building are so neat and clean. Great laundry room... Great dining areas Beautiful chapel I know I will think of more but must go for now. All I can say for sure is there is no better place to live than Here. LOVE

This place is absolutely horrendous. We chose this place due to its glowing reviews but I can…read moreassure you it is not anything like the reviews state. The majority of the staff are rude, and the DON, Jillian, is a complete nightmare to deal with. She is rude to the patients and their family members. She doesn't even pretend to like her job. The call lights go unanswered for 45 minutes at a time. When this was brought up at a meeting, they said they'd look into it. Well, after that meeting, the staff would come in after 10 minutes but only to turn the call light off and say "I'll be back," and then not come back for another 20 minutes. The staff make rude comments to the patients and if you need a new medication or a medication adjusted, be prepared for it to take a week. Nothing is fast at this place. Don't believe the overall score of the reviews. Move on to the next facility. Your family member will not be treated well here.

This facility is mainly for seniors who are not the least bit important to the management…read more Unfortunately, the majority are probably Medicaid residents and therefore the management could care less if they are fed decent food or protecting them from people entering the building through unlocked doors at all times. No one is at the entrance to see who is coming or going. And no one is guarding the side and rear entrances to protect the seniors. They could care less. They know they can just place another Medicaid resident in there to be neglected. We had a friend that lived there and she would meet people there that needed help and she would ask us if we could help them. We are not wealthy, but there is help for all if people would take the time to help. One lady, Angela, invited us into her room to show us that she had no bed, no table, no chairs, no dresser for her clothing. All she had was a blow up bed. My husband and I were able to get her brand new bed with sheets and pillows, a small dining table, chairs, and a dresser for her clothing. As we left her room, she laid down on the bed and said "Thank you God". Now my question is: How could the Regent let her live like that for so long and not do anything about it? Another person who just passed away there recently, had a huge unusable wheelchair that she needed out of her room in order to move around in her new wheelchair. Of course no one there took the time to help her in any way. She had no family that could help her. The only decent people we see who are working there are two young people who clean the rooms. The majority of the employees could care less. God help these seniors. If you have someone who you think needs to live in an assisted living, please think twice about using The Regent in Stow. It is too bad that in this day and age, caring for the elderly is not important at all. If you are able to take care of your family members at home, please do so. I wish I were able to enter a NO stars.

Great and friendly place and my father is happy there. Thanks regentread more

I only wish I had known about this efficiently run and well cared for skilled nursing home before I…read moreput my poor husband through the others. Phoenix of Fairlawn stands above the rest and deserves rating! Friendly staff, professional and clean. Food is actually edible compared to others.

Phoenix of Fairlawn is an awesome facility for your love ones to be cared for. The staff is very…read morecaring and loving. Always willing to help and professional.

Stay far away!!!! No return calls. Incompetent staff especially the ones with degrees. They all lie…read morefor one another. Left hand doesn't talk to the right hand. Notes are not written in patient charts. Place needs shut down!!! In order to post this I had to give a star.

I went on a tour of the Inn at Belden Village recently and was absolutely blown away by the quality…read moreof care and the recent upgrade of the facility. The warmth you feel from the decor and the people is tangible. I was also surprised at how great the food is and the variety of menu choices available to the residents at every meal. The Director, Nan Gammill, puts her personal touch on everything and caring for and being kind to the people there seems to be her mission in life. There was a kindness and compassion from the staff to the residents that set it apart from other assisted living communities I have visited. The activities that are available, the theater, the billiards, the quiet areas with water features. I am not ready for assisted living but I wanted to sign up to be honest.