Empty promises and bogus fee schedule! Have had a loved one…read morehere for almost two years and are fed up with this place. The one good thing is it is relatively clean. Problems: 1. Constant staff turnover-corporately run chain of facilities 2. Food selections poor in both taste and appearance. 3. Some staff good, most not trained or competent - staff frequently over-reacts or under-reacts to medical issues. 4. Inconsistent coordination on medical care and plan with family. 5. Bogus billing - they doubled the personal care agreement fee on us without notice. Although they did credit the 40 days we were not notified, when I insisted on a fee breakdown, I find we are being charged $115 per month for twice weekly showering assistance which is very fair, but an additional $446 per month for "additional staff time needed due to patient's resistance to accepting help". WTF! Needless to see, we are looking for a new facility!

This place is managed by a company in Texas called Ridgeline. The current director of nursing at…read morethis facility is an LPN with no qualifications. Hires incompetent people (mostly friends) that she wouldn't use to care for her own loved ones and then doesn't understand that she is the problem. Refuses to produce care logs, incident reports, or talk to us or show us a care plan. Doesn't make employees wear name tags or titles. So absolutely no accountability. We asked for names and titles of anyone providing direct care to my mil after a serious incident at the facility and we were denied. Called and spoke to regional manager of Ridge line and he said this was non negotiable. He said he would send care logs, but we still haven't seen them. He wasn't concerned in the least about any of this. He told us he didn't think my mil was a good fit for this facility and that he'd waive the 30 day notice. This place is a joke. Not only do they not follow the laws of Ohio they do not follow their own contract. No integrity, no ethics, no morals. Also the five star review you see from Katie K., she is an employee. This place is now called The Ridge at Copley, they changed the name to try and fool people. Hopefully this place is shut down soon and they are all exposed for fraud. Do your research on Ridgeline management and don't use any of their facilities!

Building is under new management and residents are thriving. Staff is attentive and makes residents…read morefeel at home always. Great layout of the community with lots of natural light and open space. Conducive to a warm and inviting memory care environment.

I made an appointment to get my blood drawn and they set the time. I waited and waited, it ended…read moreup being a waste of my time. No call no show.

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Senior Care Authority only cares about the money, not your family member. I can't stress this…read moreenough. Mary Molnar makes money from the corporate nursing facilities she recommends. The corporate owned facilities are in it for the money, not the residents care and safety. They work with a minimum amount of staff, so they can make top dollar. Please educate yourself on long term corporate care. They promise you everything you want to hear, but it's all a lie. We learned this the hard way, unfortunately. Our family member lost their life in less than one day in a facility Mary Molnar and her staff recommended. When I spoke with her on the phone after our loved ones passing, she was cold and protected the facility. Shame on her, she is a devil in disguise that lies. Karma will come for you, Mary. Please keep your loved ones home with home health care if possible, or at a family owned, or non-profit facility if needed. Our elderly population deserves better. Please visit these facilities, at night, on weekends, Holidays, ask for State Inspection reports etc. We are heartbroken. I will fight until the end to keep the elderly safe and out of corporate owned facilities and away from companies like Senior Care Authority that promote these companies for the money.

From the owner: Senior Care Authority Greater Cleveland is your advocate for Elder Care. We offer no-cost placement…read moreservices and will guide you through finding care options based on your loved one's needs. We also provide family coaching, Alzheimer's and Dementia placement services, stay-at-home care plans, and long-distance visitations. We will answer your questions and give you the latest information regarding senior living options. We offer on-site or virtual guided tours of facilities. Whether you are looking to find an assisted living community or need support in navigating other care options, we can help. Contact us when you need help - We're here for you!