Please I beg of you DO NOT send your family to this place. Every single day all day for months I…read morewas there with my father and his care was still so poor. He was so depressed being there that he stopped eating and starved himself to death. He had a stroke and he was almost non verbal but I understood him. so prior to not eating he was in a private room and without telling us or even explaining to my father what was happening they came in, collected his belongings and wheeled him down the hall to a shared room as he's saying "this isn't fair this isn't fair!" (he couldnt get any other words out). He stopped eating that day realizing that all of his rights and dignity were gone. This place left irreversible scars on my family. As he's dying we had to beg for him to get into a hospice room and all they would say was no..with zero reasoning. One day a nurse came in and said in front of my father that we could take him to the hospice room so he could die with dignity and we could mourn our father in peace. We cried we were so happy he finally was going to be able to be in a room that the neighbor didn't have the tv blaring and joyous laughter and conversation while he's literally dying. his roommates family was walking into our side of the room to use the bathroom all day. 5 minutes later administration comes over and says "we can't do that you were misinformed". Again, no explanation and again my father had no rights. This one lady didn't like my mom because she called her out for The poor care he was receiving and she called the shots so she took it out on my family, my father in particular. I walked in on a Wednesday. he was practically fallen out of his chair, I asked for him to be put in bed and that would be the last time his feet touched the ground. Our hospice nurse ordered meds which no nurse at the facility followed up on. We did. He needed comfort meds he was in horrible pain. He FINALY got his first dose and how relieved we were that this beautiful man was finally out of pain...they skipped his next dose "oh I thought he got it"-how dare you. He woke up from sedation in writhing pain. I watched helpless as I never left his side except to sleep. Admin knows exactly who I am and I never left his side. He died in my arms within two days in a room only a curtain away from a stranger with a tv blaring next to us. He deserved so much more. SHAME ON YOU ADMINISTRATORS. You know who my family is and you should be truly ashamed to even be in the business of caregiving because that is not what you do and that is not what you did. I hope you're haunted by the deaths you've so deeply aided in. There is so much more and most of it people wouldn't even believe, but I can't relive all of these events I only hope to help someone else. Spare your loved ones the pain of this. His entire life lead up to that one moment and you didn't even let us have that. You should be so ashamed of yourselves. Kristen HUTTON, the daughter of our beloved father Thomas Hutton

Nice Than Most…read more Sadly, I had to move my mother into this facility. Seeing that she has been in and out of several assisted living facilities in the past year, I have to say this is the nicest of them all. Clean, decent food, bright colors, and modern. They could have a couple more CNA's on per shift but for the most part they do a decent job. It's the best alternative for a bad situation. Thanks

My mother has been a resident here in the skilled nursing section for about five months now, so I…read morefeel like I can make an accurate assessment of this place. She is in the advanced stages of ALS and requires a fair amount of attention -- she cannot feed or dress herself, and she is difficult to understand because the disease affects speech. But she is usually pleasant despite all of this, and I think the staff appreciates that. The caregivers are mostly very good, kind, and attentive people (a few aren't -- mostly the night crew, but I guess that's not surprising as not a lot of people want to work the night shift). But trying to get cooperation from the kitchen is just flat out impossible. I could actually give North Bay four stars if not for the really poor kitchen situation. The kitchen says it will take special orders and it does. But strangely, it's standard operating procedures that seem to throw the kitchen for a loop. For instance: - They asked my mother what she likes and doesn't like. One of the items she dislikes are mashed potatoes. The little card that comes on her tray says she doesn't want mashed potatoes and yet at EVERY DINNER for the past five months, she receives mashed potatoes - They sometimes forget to bring her a meal. I mean, really. How hard is this? There's a finite number of rooms requiring meal service and those rooms need to be serviced every day. Yet there doesn't seem to be a delivery plan. - Variety is completely lacking. Because my mother is in the advanced stages of her disease, swallowing is difficult so her food must be pureed. Lots of things can be pureed and yet they bring her some tasteless chicken (and by the way, they never identify what they are serving her) at 90% of her meals. - For weeks, she indicated she could not have milk products. They continued to bring her milk for many weeks. They still continue to bring her desserts such as puddings that are milk-based. - It is imperative that she has soup to help moisten even the pureed food. Yet the kitchen forgets to include soup in her meal about half the time. Asking for it once the tray is delivered takes about 40 minutes. Completely UNACCEPTABLE! My family has complained repeatedly about how poor the food service is here but nothing changes. I don't know why. If your loved one is particular about meals or needs special accomodations, I would strongly urge you to look for a different retirement facility. This one is untrainable.

My mother was a resident there on the third floor for about a year. She was on the locked…read moreAlzheimer's/dementia floor. I must say that the staff on the floor; the nurses, CNAs and activities staff were wonderful. I could leave feeling she was safe and well cared for, which was so important to myself and our family I would have given them five stars if not for the financial/management people who are another story. I could name names here but I won't. Suffice it to say that they don't return calls or fill out paperwork in a timely manner or correctly. I also had a situation where they wanted to put my Mother into the rehab unit at one point which really was not warranted. They were trying to get approval from Blue Cross. I asked to be called back on the Insurance status before she was transferred as I did not approve of this transfer without coverage. They never called me back. She was transferred. I went in to sign the code status papers to find out that they wanted me to sign other paperwork because they did not get approval. I was furious to find this out and that they wanted me to sign these papers. After speaking to someone there I was assured that I would in no way be responsible for the nearly $300. per day. It was not my debt. Needless to say I got billed for it. The bill came in my name. It took many phone calls to get them to stop billing me. Then they started billing me for back rent even though they were well aware that she had been approved retroactively for Medicaid. It took many more phone calls and letters. Hopefully this has been resolved. Time will tell.

When I entered Encompass Health Rehabilitation Hospital of Johnston, RI, on 5/6/2026. I knew I'd…read moreregain my strength. Heather's professionalism and warmth were the perfect introduction to the program, My primary trainers, Bethany and Katherine were very special. Each one had her own unique method that helped me make maximum progress. Doctors and nurses consistently monitored and worked to enhance my progress. When nurses saluted my dismissal with a healthy rendition of "I'm Still Standing" they were right, tthanks to their efforts.

I had a broken hip and spent 2 weeks there and felt that the place excllent in every respect. the…read moreplace is immacultely clean, the staff well trained and dedicated to fixing whatver physical problem you have The pt trainers are excellent and the nursing care is also. the food was excellent compared to other hospitals in RI and I've been in 5 of them. i highly recomend this facility to rehab.

I spent 10 days there recovering from a rehospitalization... I had to go back in the hospital after…read morespending three weeks at Elmhurst rehab/nursing home at 50 Maude Street in Providence... that place was so bad. I got three secondary infections and ended up back in the hospital on oxygen therapy... Thank goodness I got discharged to the Morgan Rehab In Johnston... A beautiful little spot and a nice facility... They took great care of me. The food was good. The Cna's were calm and had time for whatever your needs were and that was a new thing to experience... Elmhurst did damage to me and Morgan helped restore me to a state where I could go home and recover well... They also had a follow up Care package for in-home services for nursing physical therapy and occupational therapy... I'm on Medicaid so that was a big help... I very highly recommend Morgan for their competency and for the fact that most of the folks who work there have been working there a long time... The staff is generally very attentive and friendly... Five stars... Jyre Heffron

Could be better, staff is nice, Cna's especially Genisus very compassionate. Food is marginal,…read more they have a big mice problem, was here couple months ago and it is no better now