I was introduced to Sheldon and his wife Asha through my wife. I was upgrading my vehicle and…read morewanting to move away from my previous insurance provider. They were able to give me a great rate, so great my friends called it a "Driving Mrs. Daisy" rate, hey I'm a careful driver. The staff at the Stokes' office are extremely courteous and knowledgeable. I am confident in sending any of my family and friends their way for all of their insurance needs.

Had an amazing experience with Donna. She is so efficient & so punctual, her knowledge with the…read moreInsurance system is on point . I would highly recommend this place only because we have to have insurance. Completely shares different options that are available for you. Response quickly to emails and text messages. She's very very very nice.

My family has been with State Farm for years. We have seen cheaper policies, but James and Ron made…read moreus stay. We mostly communicate with Ron, and he makes the process so easy; he is always there for us the moment we need him, and he takes care of our requests very quickly. Because we have known each other for so long, we have made a personal connection, and it makes filing insurance claims so much easier. James is also very nice. We often received handwritten holiday/birthday cards from him, which makes use feel valued and want to stay.

Gotta give it to him. He knows his stuff like the back of his hand and is very no nonsense. I trust…read morehim with my life.

Horrible service. I've been with them for over 20 years. No one in the office seems to know what's…read moregoing on. They are incompetent and clueless on how to handle customer service. They messed up on my birthdate on my life insurance policy and just realize that they had the date wrong this entire time. I requested them for them to change it and it took hoops and hurdles just to get to anyone. Asking them questions in their office is a mission. You get passed around by different people not knowing what to do. There have been a few changes throughout the course of my stay with them and asking them to fix simple mistakes on their end that they screwed up on was like pulling teeth. Their service was so bad and had a couple of run-ins with the staff there being so rude; Erika C., Justine E., Maureen, to name a few...I've spoken to Alex, Mark, Roberto in the past as well and service was nonexistent. I removed myself from the carrier entirely. When I told them I wanted out, they didn't care one bit. They showed no interest whatsoever. They could care less. I've been with them for many years and did nothing to help or say any last words. Not the kind of reps you'd want handling your policies. I tried to change reps/office because of the lack of customer service but I decided to change carriers entirely. I found out that we were being charged additional/extra for something that was unnecessary or not needed. We were paying that extra for many years! They did this with my entire family who have also been with them for many years. How crooked. They're supposed to be helping you save money, yet banking on added fees without telling you perhaps for their personal gain. They also do not send out memos or notices when anything have lapsed or care to contact regarding important matters. I don't recommend this office. They are unhelpful and do not bother to care.

He took over the office from his father and it has completely gone down hill. I've cancelled all…read moreof our 6 cars, workers comp, and office insurance because of the incompetence since his father left. He never returns calls or seems to know what going on with any of the policies.. we have been clients for over 20 years. Now because of his incompetence our vacation home policy has lapsed and the bank has forced their insurance on us... terrible if I could give 0 stars I would!!

Home and auto insurance renewal came around and both policies went up for a few hundred dollars…read moreeach. So I contacted Olson Duncan for some help finding new policies. Being in Southern California, it's becoming more and more difficult to find any insurance company that would write new policies. Thank you Nedi for making the process so easy!

Olson Duncan Insurance has been servicing our homes for decades and we couldn't be happier with…read moretheir service. We are in California and with so many insurance companies opting out of the area, we were extremely concerned about our renewal. I can't say enough good things about our agent, Desiree who went above and beyond our expectations to help us out. She is kind, thorough, patient, caring, knowlegable, professional, and just so wonderful. No need to shop around, you can't beat their service !

Leaving another 5 star review for this office and want to shout out Giselle again! If you want…read moreexcellent customer service and actual contact with a people who care this is a great office. Trang and her team are first rate and always available to help. I drive but not alot and the team is actively trying to help me with obtaining an even lower rate. They really care and are rare in form. I appreciate this office and the care and accessibilty very much. Customer service is an art form that they do well. And I appreciate that they don't just want my money they acutally care! Thank you!!

I only have a legacyState Farm product and just did Yelp search but Trang provided answers and…read moreinternal info search for me. I sense they would be a good business insurance source from the support of my questions My need for life insurance products is over. I needed that kind of service when I was in my peak earning years.

I needed proof of insurance for my mortgage lienholder. I called Insurance Partners and spoke with…read moreValerie Bueno. Valerie got me an insurance policy with proof of insurance, and I was able to clear the issue with my credit union that same day! I am very happy to have found Insurance Partners.

I've been with this insurance agency for many years, the staff has always been helpful,…read moreprofessional and service oriented. However my new account manger or agent, Bernardo Bu is a cut above in knowledge, service and attention to details. I had recently was required by my mortgage holder to buy flood insurance due to a revision of flood map. Bernardo was able to find me t great flood quote, in short order. He also showed much patience spending time on the phone with me and mortgage holder representative explaining coverage issues to my mortgage representative. i strongly recommend this agency for your personal or commercial insurance needs. This recommendation is personal as I was insurance underwriter for Travelers insurance for 25 years.

Stacy is the best. Thank you Stacy for your patience and guidance with my traumatic situation…read more Your kindness will never be forgotten. Thanks for all of your help these past few years. You are APPRECIATED!

missvictoria was great and very efficient, with helping me and guiding me through each…read moresituation....she is an utmost great asset to statefarm, and great at customer sevice!...thankyou miss victoria for your patience and dedication to your customers

RUN FAR!!!!!! If I could beg people to look elsewhere for insurance I would make it my civil duty…read more My family and I have been trapped in a total nightmare dealing with Josephine Tan and her "agency". A place where she's pulled her family to work who has absolutely no clue as to what they are doing. Extreme unprofessionalism, lack of integrity and will never be of any assistance. I have never felt so helpless in my life.... So many unanswered questions, feeling robbed of your money will lead you to extreme frustration. The answer to everything is the global 800 - number. Please trust the other reviews and simply choose another agent!

Everything went well, especially if you're filipino they have Tagalog speaking representatives at…read morethe office willing to go the extra mile to help you. Josephine can speak so many languages from English, Spanish, Tagalog to different dialects in the Philippines such as Ilocano. She is caring and very engaged when you speak with her. There is no doubt she is the best agent I can ever wish for.