It has been 6mo since I was told they will call when the part comes in at after 1 mo of holding my car . I guess it fair to conclude this is insurance fraud. And I still have a half fixed car. Please do not use this shop they used to be the best in town but things have changed. read more

I have been a customer of Greg Chandler for over 15 years. I have seen the quality of work and professionalism degrade over the years. I gave the company one last chance with a minor repair to one of my vehicles. The estimate was more than twice what I thought it would be and the labor (10 hours) was obviously over inflated to increase their profit margin. I than went to David Smith's Body Shop for a second estimate. The estimated labor was 4 hours and the total repair cost was half the Chandler estimate. I showed the tech at Smith's Body Shop and he could not believe the inflated labor cost. In short, I am no longer a Chandler customer. read more

My extensive hail damage was wiped away and my vehicle looks new again! Very timely and courteous service folk, I was kept informed and the process was seamless read more

This place is a joke. I took my car here for front end damage and a cracked windshield after hitting a deer. They estimated 2 weeks for repairs. Over the following weeks we'd call and check in and they'd tack on another week or so saying they ordered the wrong parts or something and this happened multiple times. Never called us to update us or let us know they were behind. After 4 weeks we were told the car was being painted and it would be another few days for it to dry. After another week and a half we called again and they said "all the parts are back there with the car it just needs put together and painted" so they were lying the weeks before when they said the car was being painted. The owners girlfriend said she just didn't have time to call in 5 weeks to update us. She also told us other cars came in that had to be put in front of ours. Just non stop bullshit. Finally after 7 weeks they called and said my car was ready to be picked up. We went and got the keys and got in the car to leave and my windshield (which was cracked all the way across) hadn't been repaired at all went back in and they said "oh we didn't know we were supposed to fix that part" even though the photos of the windshield were included in our insurance claim. just absolutely ridiculous and incompetent. Owner is on vacation and will give us a call when he returns. I'm not holding my breath. Save yourself the aggravation. Don't go here read more

If I could give 0 stars and still give a review I would. I received the WORST quality work from this business. I'm so disappointed. I looked at reviews, and chose them as one of State Farms certified repair shops thinking I would be in good hands. Boyyyy was I wrong. I took my car in to have a few scratches repaired and left with MORE damage than what I dropped it off with! They literally sent me home with my vehicle looking like this. New scratches, plastic not replaced, overspray in several spots, including a MASSIVE splotch on my dash, the broken window seal that was in-tact when i took it in, some paint bubbling, some pooling, and idek what else i haven't noticed. The solution is to come back and they'll try to buff it out when they get the seal to replace the one they broke. They didn't even mention why they didn't replace the window that was scratched until I asked about it. What?! I called and left a request for the shop owner to call me back so I could explain my side and show him the low level quality of work that's coming out of his shop and haven't heard a word. I guess I'm going to have to contact the insurance commissioner, (because taking money from insurance and not making repairs IS insurance fraud) the AG and the BBB. read more

Completely unprofessional and perfect example of a greedy business. Had my car for 2 months. Never communicated with the insurance company after I was told they would take care of everything. The only damage was cosmetic. Original damage assessment was $3,200. After the 2 months the body shop increased the damages to over $9,000. Said it needed an A/C compressor and who knows what else. The vehicle wasn't even hit on the same side as the compressor. The insurance company decided to total my car after that. I was one year from paying the car off, then suddenly had to go find a new car. There was absolutely nothing wrong with mine besides body damage. I drove the car to the damn body shop to begin with. Not to mention everytime I stopped by to get an update I seemed to be annoying them. Greg chandler's business is a prime example why no one trusts car repair businesses. Look at the picture... that's over $9,000 worth of damage... GTFOH read more

Greg Chandler's Frame & Body - Body Shops Near Me - Saint Albans, West Virginia

If I could leave less than 1 star I would, but I had to select a star to be able to leave a review. I was in a multi car collision in early August 2023, damaging my front and rear bumpers, side front fender and a few other dents and dings. My insurance company provided me a list of 'preferred shops' to fix my car. We decided to support a local smaller business verses using a large car dealership. We chose Greg Chandler Frame and Body in St.Albans. We dropped my car off approx August 22, 2023. Roughly 2 weeks later we were contacted that my car was ready for pick up. When we got there it was obvious the bumpers did not fit --the new front bumper was either the wrong bumper for my car, damaged, or missing parts, when you would touch it on one side the other side would pop out. The rear bumper was visibly dented underneath. The part was damaged but they chose to use it anyways. The rear bumper also did not appear to be securely attached to the car. The lines from the hood and trunk were not lining up with the bumpers or fenders. I was horrified!! It was amateurish at best. We refused the car. We even commented it looked like the car was taken to a vocational school on the 1st day of body shop class and the students were told to show what they could do. When management came out and inspected the car they said the same thing... it was a terrible job BUT it was the insurances fault because they make the body shop use after market parts. My car should have NEVER left the garage without being quality checked... it would have failed, yet it rolled out their garage doors as ready for the customer. We were advised that new parts would need to be ordered and the whole job started over again!! My front bumper came in approximately a week and 1/2 later but when attaching it, clips were discovered broken that held in a front head light, so that had to be ordered. The rear bumper finally came in after being on back order and delays... according to the shop it looked like it had been drug across the pavement. So another bumper was ordered!!! On October 26, I was called that the car was ready and in 'excellent' shape. On October 31 my husband went to retrieve my car. Yes, the bumpers fit now, yes "visibly" the repairs are "acceptable", however the car would not start!!! The body shop determined the battery was dead and they used a jump box to start the car and it idled a good while as he went inside to do paperwork. Upon trying to drive off the lot, the car would shift into gear but would not move!!! Management was called back outside and said the battery was so dead that the car won't move and I needed a new battery. They did replace the battery and the car moved. However while leaving the lot, a friend who was with my husband realized a back light was out!! Management was called back outside to the car -- at this point all of the lights and signals were checked. Sure enough a front light was out as well!!! How does this kind of stuff happen!!! The lights were fixed and my husband brought the car home. What a terrible experience!! I realize not all of the issues were the body shops fault, BUT if a quality checklist and inspection would have been done on the job they were paid to do, this could have "possibly" been done correctly the 1st time. It seems simple to me. Check the work BEFORE the car rolls out the garage doors and before you contact the customer that the vehicle is ready!!! If you choose to use this business, I suggest you go over your vehicle very well. read more

They told my insurance that the car was drivable and charged parking fees for months while telling me that the car was undrivable, and that they couldn't allow me to have it back because it was undrivable, then when the parking fees became greater than the blue book value of the car, they declared it a total loss to the insurance, and demanded I sign over the title in exchange for them waiving the parking fees, so they just took my car with minimum damage so they could fix it up and sell it to someone else read more

Was going to have some work done, but the crappy reviews really got my attention. Helps to do some quick research -- ethics and fairness don't often go hand-in-hand with auto repair businesses. read more

Greag Chandler fixed my car back in 2002 and I just recently wrecked about a week ago and he's fixing my car now Best Buy shop around can't say enough good stuff about them the fair they give good estimates and he is certified for all insurances so give him a call read more

I needed to change wheel bearing which requires pressing old out and new in. So I took a steering knuckle new wheel bearing, hub, dust shield, and c-clip to them. They broke the knuckle wasted a extra day of my time to act like they were looking for a part to replace mine with. After not calling me first thing in the morning like they said would. They also avoided my phone calls. However, I still had to pick up my new parts from them. So another 30 min trip wasted because they could not be upfront with me when they broke the knuckle. So, I got one ordered and it arrived 6 days later. I start getting ready to install parts in the new knuckle and find out that they did not give me the 4 small bolts that hold the brake dust shield to the steering knuckle. So now my mother is going without her car for another day. She expected to be without her car for one day and instead it will be one full week due to their incompetence. This assumes the local dealership gets the bolts tomorrow like they said. read more

Chandler's is the ONLY place that has never cheated or lied to me. On more than one occasion, I thought something major was wrong with my car but it turned out to be something simple and inexpensive to fix. That's why I trust them.As a woman that is of the utmost importance. They are always courteous and easy to work with. read more

This has been the absolute worst experience that I have ever had with a repair on a vehicle. I had this accident over a year ago and needed a frame replaced for a front end accident with minimal front end damage and I am still having problems with my car. I had my vehicle towed to Greg Chandler's Frame and Auto Repair last year. They had my vehicle for months. I picked it up twice when they told me that it was ready. I barely drove it the first time and it felt like the left wheel was wobbling off when I was coming to a stop. My motion sensor lights were also on. When I went back the very same day, they insisted that they had test driven the vehicle numerous times. I can't imagine that they had done this because it was so obvious. The next time I picked my 2014 limited 4Runner up it was sitting too high and bounced with every slight bump on the interstate. And before I forget, let me mention that my car smelled like a grease monkey. So, I drove it home very frustrated. I was so frustrated that I made my husband call them this time and took it back again. Again, they Insisted that they had test driven it multiple times. No way!! It was so evident (bouncing)!! They had to take it to Moses and get work done on it more than once. They told my husband that "we are learning on this one". So when I picked it up the second time, I drove it and had to come back because if I didn't keep my hands firmly on the wheel I was going to end up in the yard of the person on the right side of the road. So they did the alignment. So, then I take it home and since then I have had to have two more alignments and tires balanced and now it sits lower on the left. So, now I refuse to take it back there even though they told me "just bring it back and we will fix it and the insurance will pay for it". So now I find out that they either put a wrong spring in the suspension or no spring at all and this might fix it. They put $22,000.00 in my car last year!!!!! They should have not taken a job that they could not do or didn't know how to do!!!!! I think my vehicle should have been a total loss last year!!!!! Please, people don't take your vehicles to this shop!! No STARS!!! read more