I had a very disappointing experience with Waco Hyundai. I purchased what was presented to me as a brand-new Hyundai Ioniq 9, only to later find out the vehicle already had around 200 miles on it. That alone was concerning, but things got worse from there. On the very day delivery was supposed to happen, the dealership claimed they needed to clean the car and suddenly reported a sensor issue. Because of this, they withheld delivery at the last minute. Since then, I've been given multiple changing timelines for when the car would be ready. Each time, the reason has been that parts are unavailable. As of now, the car is still sitting at the dealership with no clear resolution or reliable delivery date. Communication has been inconsistent, and expectations have not been managed properly. Overall, this experience has felt misleading and frustrating. Selling a car as new with significant mileage, followed by repeated delays and vague explanations, is not acceptable. I would strongly advise others to double-check vehicle condition and get firm commitments in writing before purchasing from this dealership.I read more

I've never left less than a 5-star review in my life. But the treatment from Hyundai Waco over the last 6 years broke me. Customer service is a mess. Constant management turnover. Zero communication. And worst of all--they don't fix things. I've had to return multiple times because they forgot to hook something up after a repair. It's a circus. The service manager looked me in the eye and said, "I don't need to know! We're great! Thanks!" -- pounding the counter and storming off -- when I calmly brought up years of unresolved issues. All recorded, by the way. I'm easy to find in the Waco community. If you want to hear the full story, feel free to reach out. I wouldn't wish this experience on anyone, and I wouldn't trust Hyundai--or Hyundai Waco--if you need a reliable vehicle or want to be treated like a human being who depends on one. read more

They will judge you on your appearance. I would rather go to a different dealership So if you're reading this... go somewhere else. read more

Exploitative. Dishonest. Predatory. Unrelenting. -- Avoid Greg May Waco Hyundai at All Costs On August 25, 2021, my wife and I bought a 2022 Hyundai Tucson Limited from Greg May Waco Hyundai -- and it remains not only the worst customer experience we've ever had -- not just in auto sales, but in any industry, but also the most shameful business transaction we've ever experienced. Not just because of the blatant price gouging, but because of the calculated exploitation of a vulnerable family during a global crisis -- and the years of harassment that followed. Let me be crystal clear: This dealership didn't "sell" us a car. They cornered us, ignored our consent, and took full advantage of a pregnant woman's desperation for a safe, drivable vehicle that did not make her sick every time she drove. My wife was pregnant and couldn't ride in our current vehicle without becoming extremely motion sick and needing to vomit literally after every trip in the car. This Tucson was the only model within a 2.5-hour radius, and they knew it. The MSRP was $34,700, but they charged us $42,689.66 -- nearly $8,000 over sticker -- and still had the nerve to refuse to negotiate even a single dollar. They tacked on every possible junk fee and "add-on", including nitrogen in the tires, and when I asked if they could just round the total down to simply an even $42,680 ($9.66 lower) I was told, verbatim: "My boss said no, If you don't buy it, someone else will." That's not salesmanship. That's extortion dressed up as scarcity. We also had a bank pre-approval letter in hand and told them explicitly when they said they could do in house financing: "We already have approval, we are not interested and we DO NOT want you to run our credit." They ran it anyway. Without permission. Then came back with a worse interest rate and pressured us to take their financing. When I objected and called them out on the fact that we asked them not to and that they didn't need to, they smugly claimed, "We have to run credit for every sale." That's not just false, it's illegal behavior masquerading as policy. Manipulative. Shady. Indefensible. To make matters worse, we were asked to arrive early -- only to be forced to wait for hours because the finance staff was in a company-wide meeting. My pregnant wife sat there sick, weak, and hungry, while we waited in an empty showroom. When the finance manager finally emerged, teary-eyed; he told us they'd all just been yelled at by management. Why share that with us? To guilt us into sympathy? Or to excuse their cold, soulless service? We left that day, barely able to have made the down payment, already upside down, with a car we needed -- but a dealership we will never forget. And just when we thought it was over -- it wasn't. For the last four years, Greg May Hyundai has relentlessly harassed me with nonstop marketing: emails, phone calls, letters -- even after repeated requests to unsubscribe and multiple direct demands to stop. So why am I just now writing this, 4 years later? Because when I finally told them if they did not stop, I would report their harassment to Hyundai Corporate and file a formal complaint, they didn't stop. Instead, they just called my wife, trying to get her to trade in the same overpriced car we're still paying off for another horribly overpriced car. That was the final straw. To Hyundai Corporate: Between myself, my wife, my parents, and my grandmother, our families' last 7 cars have been Hyundai vehicles (granted, from another, much better dealership). We were loyal. We believed in the brand. But after this nightmare -- and the fact that Hyundai Corporate allows this kind of dealership behavior to exist under their name -- that loyalty is dead. Our next vehicle won't be a Hyundai. Ever again. What happened at Greg May Waco Hyundai wasn't just bad service. It was deliberate exploitation, intentional deception, and systemic greed at its most grotesque. If you value your money, your dignity, your family, or your peace of mind -- stay far away from this dealership. read more

I'm extremely disappointed with my experience regarding my 2021 Hyundai Palisade. At just 59,000 miles, the engine began burning excessive amounts of oil -- a well-documented issue affecting many Hyundai models. Despite being well within the 10-year/100,000-mile powertrain warranty, I am being forced to pay out of pocket for major engine damage caused by this defect. When I brought this to the dealership's attention, they either downplayed the problem or offered no meaningful help. Hyundai has issued a TSB (23-EM-008H) acknowledging this issue, they are trying to deny my warranty coverage and leaving me with a hefty bill. This is incredibly frustrating, especially considering how many other owners are reporting the same problem. I have opened a case file with Hyundai Corporate. Corporate said the dealerships are individually owned and get paid less by submitting issues to the warranty, so they prefer to charge the customer. Corporate is not happy with how this dealership represents the company, so if you're the next to be scammed here call this Hyundai customer service number to get your case file opened: (855) 671-3059 I expected far more from Hyundai, and I'm now in the process of escalating my case to Hyundai Corporate, the BBB, and the NHTSA while also recording every interaction with the service dept. Buyers beware -- do your research before purchasing. I will not be buying another Hyundai. I will update with the resolution! read more

Mediocre custom service. They sold me a 2024 sonata with a dent on the bumper(their fault) then one of the managers pleaded that I lie on the review survey for the sake of the salesman. Also if you order replacement parts from their service center, they will NOT call you to let you know it has arrived. read more

My employer ended up sending me emails of discounts off of cars and during November/December is usually a good time to buy a car. I was interested in either the Ford Escape Hybrid, Honda Hybrid Accord EX-L or Hyundai Sonata Hybrid as I was looking for a gas saving car. I finally hit the button of lets see the price from the dealers and unfortunately a lot of sales people started to call me within an hour and this continued throughout October. Finally, I picked up a couple of calls at the end of the month just to weed out the ones who I wanted to do business in the future or what their approach was during emails, text and voice. What helped me out was watching a lot of Youtube videos and looking for the red flags and looking at the dealer rating. Only 2 sales people I was willing to at least try was Justin Owens and Jackson from Paris, Honda. I was not too serious about buying unless the price was right and within my budget and it did help that I had a wonderful week in the stock market. I talked with Justin the first time and was seeing if I was interested and I told him no and then he said okay no problem. Then, he called me a week later and mentioned about getting more Hyundai Sonata Hybrids and if I would be interested in taking a look at them. I said I might be, but I knew there was one sitting on the lot and saw at one time it did have a dip in the price so at least. So he asked if I wanted to test drive it and I was like okay sure. One of the cons is since they did switch owners, so their website has been down for quite some time. It was hard to look at the features and the sticker price. But they said hopefully it will be up within a week. I ended up taking a test drive and they had a young recruit, Bryan who is trying to get into sales and he was nice and pleasant and not pushy. Justin was giving him pointers. Test drive was great, I ended up driving for 20 minutes on the road and answered most of my questions. When I got back, I was willing to negotiate the price, the part I really dislike about the dealership, but I learn some valuable lessons from my previous buying experience. The first time was a dud because the dealer sneaking in hidden fees and I did not ask for the full price and list of the fees and taxes etc. The 2nd time, the finance guy yelled at me because I did not want to purchase any extended warranty, GAP insurance and then he snuck in the future mechanic charges, but my wife was there to catch this After watching some Youtube videos, I came prepared and ready now the question is will I choke. There was a lot of back and forth negotiation and the salesperon has to talk with their manager. The first quote was with everything I did not want like GAP insurance, extended warranty and then I noticed the $1865 for nitrogen, window tint, GPS, paint protection and they did not list that on their website when it was working under the Greg May. I knew these were things I did not want and I told Justin that I will need to think about this and talk to my wife on this as she will land in a couple of hours as I want her approval. Justin said okay no problem, I will call you back in a couple of hours. Then, when I was about to leave, their manager came to me and asked me why would I not want to buy the car at this price and I told him I was still in shock with the $1895 added items that I really did not want and he said how apart of prices are we and he named off prices and I told him if you can get it at this price, you got yourself a deal and they accepted it which I was shocked. Then, I signed some paperwork and read the fine line of the price I was going to purchase the car and then came the finance department where my nightmare in San Jose saying please do not choke. He sat down and he said it was his job to explain the products to me one more time just in case I change my mind and I said no and that was that, it was easy. One thing that is good is there is no prepaid penalty, unfortunately I did not hear him the first time as when I am nervous, I tend not to listen that much. I handed him my check. After the paperwork was done, Bryan sat me down and walked me through all the features of the car and spent 30 minutes with me and answering my questions and was patient with me and kind. I think Justin is a great mentor to him. The car buying experience was pleasant. Unfortunately, I will have to get my car service around here as Waco is quite a drive from my place even though now I am getting great MPG. read more

Came in to buy a used car listed on their website for $12750. Great price, super excited. Drove 100mi to come buy it. Go through the whole process, got my old trade appraisal, everything. They come back and show the price with an added $1900 "security package" tacked on, and offered $1300 less for my trade than lowest value the appraisal tool on their website. Plus various "administrative fees" tacked on, all in all the price was almost $3000 more than listed online. Combined with the BS trade offer meant the car was in the neighborhood of $4000 more than I was expecting based off the online price, and conversations over the phone, a nearly 30% upcharge. Unbelievable. Every dealership sucks, but this is a standout from all the others for how fake their online prices are. read more

My wife and i purchased a Santa Fe several months ago. They promoted their great service and free oil changes. As icwrite this. My wife has been sitting there over 2 hours. I called and eventually reached a manager who outlined their excuses. No apology was offered initially. My experience today tells me that Waco Hyundai is highly UNPROFESSIONAL. Will we ever go back for an oil change...no! Will we buy another car from this dealership...no! Will we park our car in front of their lot and set it on fire...hmm...no. read more

Twice we have gone to this dealership only to be met with rigid and rude sales people! Really, we should have known better than to go a second time, but we thought the first time may have been an exception. However, after reading all the other single star ratings, sadly it was not - that seems to be their norm. I would say poor customer service, but that would be saying they even have any customer service, which they do not! read more

They Suck! Screwed me out of 16K on a used bad car that their service department did not check and would not stand behind it!! the star would be zero if it would let me! read more

They advertise "Transparent Pricing" on their web site, but when I told them I was interested in a 2022 Santa Fe listed with an MSRP of $37260 they quoted me $42,646, that's $5386 above MSRP - wow! There is no mention of Market Adjustment nor "Value Adds" on the vehicle page, so Transparent Pricing is clearly incorrect. They also quoted GAP and Warranty charges of $3990, bringing the total price to $49,732.88. It's OK for a dealer to charge whatever they want, but it is not OK to list the vehicle for a price and then refuse to sell it at that price. I will purchase from another dealer whose business practices are more ethical. read more

Greg May Hyundai - Dealer Quote - wow! - Car Dealers Near Me - Waco, Texas

I bought my 2017 Hyundai Tucson at Greg May Hyundai in May of 2019. They gave me a great deal and I was very happy!! The Tucson has been an awesome car - fast forward to January 2022 - after receiving 3 recalls - and not minor ones either 1) AbS brakes 2) rods in the engine and 3) engine monitor system - I contact Greg May and make an appointment to get recalls fixed. I decide perhaps I should trade it in so while the car is in service my husband decides to test drive a few used vehicles. When he decides to start talking numbers - things went sideways - first they decided to undercut the tradein value by $3,000 then when we said forget it they tried scare tactics "your warranty expires at 60,000 (500 more miles) and if that engine goes out it's on you". We said it's a recall so the warranty doesn't apply and besides the warranty covers the engine to 100,000. Then they tried this one -- we reported when we arrived that the motor was burning oil and was 2 qts low and the light never came on to notify us - they said that's the Oil was leaking from the oil filter washer so they gave us some extra washers to give to our oil change company to replace every time we got the oil changed. WTF??? I was born at night but not last night! So we asked - then why isn't there an oil leak on the garage floor? Needless to say we left and drove straight back to our oil change company and told them what they said - they laughed - then they put the car on the rack and showed us - not one drop of oil is visible under the car - it still looks spotless and clean After over 2 years of driving. The exhaust pipe is shiny black inside - evidence that the car is clearly burning oil. Very deceitful sales and service practices!! I truly did not expect this since my original experience was excellent. They did get the abs and engine monitor recall repairs done quickly but when I finally get the inspection done for the valves/rods (we are 38th in line) I won't be so trusting about the sales or service discussions!! read more

See all

Waco Hyundai and their service manager are a complete embarrassment to the Keating Group. Greg May should be glad his name is no longer associated with this dealership and its service department. From the lack of customer care, worthless communication skills, to their disorganized service, this experience has left me livid. I will never return and would never recommend their services to others. Ultimately, this experience left such a foul taste in my mouth that I sold my Hyundai two days after the repairs were completed to avoid ever returning to Waco Hyundai. (This was the third Hyundai that I've owned.) Unfortunately, they are the only Hyundai dealership in a 50-mile radius of me. Of course, they wanted to know how my experience was at the dealership. A few days after my service visit, I was sent a text to rate my experience. It was a sliding scale, with '10' being perfect and '0' being poor. I easily responded with a '0'. I received a reply asking how they could "make it right." At this point, it was too late for that. Not to mention, everything I had been through for the past 33 days was too long to explain by text. I sent a text back asking them to call me so I could explain the situation. A man named Rich (director of operations) called me a couple days later to discuss everything. He explained to me that he had only been hired a few days ago. It sounded like he was essentially brought in to straighten up the place and clean up their messes. We talked for a good 30 minutes, and I explained why I rated them a '0', why I sold my car and so on. To "make things right", he offered to detail my new car for free. I almost spit out my drink - surely, he was kidding! There was NO way I would ever go back there, much less take my new vehicle to be detailed by them. He was insistent and asked, "what else could we do"? I didn't really know what else to say, so I mentioned a fuel gift card. Since Rich was new to Waco Hyundai, he said he would run the idea of a fuel gift card by the manager and see what he could do. He called me back a couple days later. His manager was good with the fuel card, BUT only if I left them a '10' review in exchange for it! WHAT??? That's a hard NO! After everything, your manager now wants to BRIBE me with a gift card to LIE and leave a perfect '10' review for a gift card? This is absolutely UNETHICAL and UNPROFESSIONAL. I really should not have been surprised at this point though. Finally, if you're considering this dealership, please avoid it all costs and save yourself the misery. I was without my vehicle for 33 DAYS to replace a battery. During all of that time, they still did not complete the open recalls I asked them to handle. My Hyundai app would alert me with updates on my car and allow me to track my vehicle's activity. It just sat there for SO many days with NO activity. Why weren't the recalls handled during that time? Needless to say, I am APPALLED by the service and lack of integrity at Waco Hyundai. read more

Sad excuse for a Car dealership, I wanted to order a SUV and they were more then happy to get the whole deal going and trade for the SUV from another dealer, but at some point maybe they couldn't get the SUV or something and just cut me off.. I think they were going to try and order for me if they couldn't trade for it, had to tell since communication was cut off from their end. Needless to say, not a dealer you want to use or make deals with.. Just walk away, Dallas and Austin are right around the corner.. read more

The CarPlay sucks and they want the car for 72 hours to diagnosis and they have no car to rent. They also informed me of this at the time I brought the car after giving a weeks notice. I have nicknamed my car little shitty. Warranty work is not impressive. I probably will never buy another Hyundai again in my life as this was my first one and if for any reason I am forced to, I would not purchase it from this establishment. read more

Service team is consistently being unkind and unprofessional on the agreements regarding dates and pricing previously set when dropping your vehicle off for service. read more

Check engine light came on and car wouldn't go over 60 mph, 2017 Sonata. Made and appointment online and was seen the next day, great! Get to the shop at 8:30 am Saturday and am told they don't do diagnostic work on Saturday?!?! WTF. That's just lazy. They said make an appointment to come back during the week. Bogus. I live in Dallas and have to go to work. It's still under warranty. I'll have another dealership fix it and sell it to Carmax. Good riddance Hyundai. read more

Shopping for a vehicle is never truly enjoyable, but some places are incredibly dishonest and ensure the process is far more volatile. Welcome to Greg May Hyundai! 1. They LIE about the prices online, which I am reporting to Autotrader. They put a price on the vehicle then, once you arrive, they add 1886.00 in GARBAGE fees like filling your tires with Nitrogen, give me a break. 2. THEY LIE about the features of the vehicle, they show it stacked and loaded in the details, you arrive and it is missing MANY of the features. 3. They ask for a 500.00 deposit and make false promises on trade in values, even after seeing the vehicle, they get the 500.00 deposit and then change what they offer. Keeping your 500.00 if you walk away, even though THEY changed the process (we got around this with an easy Credit Card and filed fraudulent practices against them) Then they call you days later, harassing you. HORRIBLE PLACE, DO NOT GIVE THEM YOUR BUSINESS. I can litterally not find ANYTHING nice to say about this horrible experience, btw i drove 2 hours to endure this garbage. read more

I was contacted in a Facebook group by one of their salesmen after asking what other people paid for the same make/model/trim of a Hyundai I'm looking for. A lot of dealerships have been marking the cars up, and I was clearly looking for fair pricing averages from other buyers. The salesmen told me to come to Greg May Hyundai in Waco, TX so he could take care of me. He wanted MSRP + TTL, when I had an offer at a much closer dealership for already $4,000 less than that. When I told him that is ridiculous and insulting, he tried calling me a liar and continued to argue with other Hyundai owners. He then went on to say he makes 6 figures a year without a college degree. Is this who you want selling you a car? A salesmen or dealership who tries to swindle you out of THOUSANDS of dollars in plain view? And one who brags about his income by doing that? No thank you. But I will put this elsewhere on the internet to warn others of your deceptive trade practices. read more

Love this dealership and their service department! Professional, friendly, courteous, and informative. Had my 2022 Sonata n line serviced today and as always highly impressed! Awesome dealership! Highly recommend! read more

Nice people but we shook hands at a price and then they came back saying they made a mistake and it had to be $2k more. Not great business in my opinion. read more

Rip Off - Go to Goodyear if you need any service and or repair that are not associated with warranties. They Got me through lies and cheap tactics. They automatically think giving permission for an oil change means in addition to changing the and oil filter means changing the engine and cabin air filters. A $13.00 item for each at Auto Zone But $52.00 and $58.00 at Hyundai not to mention $10.35 per quart of Full Synthetic Oil. If Hyundai had did their job properly on a previous job I would not have been there for other work. Hyundai did not check the oil after doing a valve cover gasket job which lead to a check engine light while the vehicle was still under warranty. Save your time and money, for all things not having to do with warranty work take your vehicle some place where you can trust the people working on your vehicle. read more

So glad I made the drive to Waco from Pflugerville to get a great deal. Traded in my FIAT and bought the 2020 Veloster Turbo. I'd always been interested in the little 3 Door sports car. Now it's mine and Kristina and Justin in sales made it a truly special moment for me, first time ever buying myself a new car. Best part was their service and attention to detail. This is the place to go for a Hyundai. Look forward to many years of enjoyment now. read more

See all

I would give zero stars if allowed. I brought my car in for service at this dealership over a month ago. I needed to have the recall for the ABS performed because that problem damaged my brake system. Then they had to replace a cylinder and finally a relay switch in the dash. I have been working with service techs Bill and Paul. Last update I received was a week ago from Paul who I understand was recently let go. The new person I talked to today was polite but could not find my car in the system. He could not talk to Bill as Bill is in a meeting. He could not look it up by my name or telephone number. This is baffling to me as not only did I give my name, email address and number at drop off but also every single time I've called in for status. Now my car is lost and I have no one to escalate to and no one can tell me what is going on. This is completely unacceptable. I would not recommend this dealership at all for anything. Do not service your car here. Do not buy a car from here. This place is completely unprofessional. read more

If at all possible, avoid doing business with this place. I took my car in two weeks ago to have two recalls done and asked them to perform diagnostics on the AC system. When I left my car, they told me that they would get to it the next day. I called them the next day near closing time when I hadn't gotten a call, and they said they were backed up and couldn't get to it. Every other weekday then until today (two weeks in total), I called them and was told that they weren't able to get to my car. When I called today, they had performed the recalls and quoted me a MASSIVE amount for an AC compressor replacement and associated procedures ($2600+) and near $650 for an engine tune up. When I got there to pick up my car to get a second opinion at a trusted car care center, there were major issues with the car that didn't exist when I brought it in. The braked were kaput and the engine was struggling so much that I couldn't drive it more than 15mph. To make matters worse, they left my passenger seat floor and glove compartment in disarray (pictured). I left the dealership, hoping I could just get the car to the other shop that was nearby, but my car died a half mile away. I and my wife called the dealership requesting a tow and an explanation on why my car was broken in ways it never could've been before, and they refused to help us in any way. This dealership and service center does not have the customer's interest at hand and doesn't seem to give a damn about the damage they do so long as they can get away with it. I wasted two weeks without a car and $145 in diagnostic fees to have my brake system and engine damaged here. read more

Greg May Hyundai - Car Dealers Near Me - Waco, Texas

See all

BRWARE of taking your vehicles to this Service Dept. Prepare to get overcharged and lied to. I was charged $85 for a light bulb. At 1st they quoted $175, because he said they had to take off the bumper to get to the bulb. A total lie. I pulled up a YouTube video that showed a guy pulling out the light bulb eith his bare hand. Then a guy came out and popped the light bulb out in 2 seconds. So then i was told the light bulb would be $24 and a total of $45. When it was done, i was charged $45 for labor and $28 for the bulb plus a misc charge of $6.50 then tax. A total of $81.78 for a LIGHT BULB I'll never step foot in that dealership again for sales or service. While i was sitting in the waiting room, they tried to charge $80 to a guy for 2 light bulbs for his license plate holder, and said they would fail his inspection, unless he let them change the 2 light bulbs. read more

Very dishonest in the financing department! I understand trying to sell a car but I do not agree with managers who sneak in nearly a three thousand dollar warranty into your loan without telling you!!! read more

Severely disappointed with the service this particular location has provided so far. My car has been in there shop for 2 weeks and still none of their mechanics have taken a look at it. It is still under their warranty which they claim is "the best in the business." Maybe at another Hyundai dealership but certainly not here. On top of all of this they haven't even offered a loaner car to help provide transportation to work. If this is the way they decide to treat a disabled veteran I recommend taking your business to a more patriotic location. read more

Ridiculous I tried calling in over a week for a simple oil change. Couldn't get ahold of front desk or anyone. Finally had to drive in and got a dumb excuse of one person was on vacation?! Wtf so no one else was available to answer the phone? Had to drive in for an oil change and wait 3 hours or be scheduled a week out.... Then get this one day later I have a low oil message so they can't even do a simple oil change. Lame staff horrible customer service. The service manager was even threatening read more

a week ago NEW Brought my car in for routine service. After leaving the dealership-I noticed my passenger side wiper blade was loose and flailing in the wind. I immediately returned to the dealership. Upon coming back I told the man behind the desk about what had happened. The gentleman got the tech who performed the oil change on my car stated that a piece was knocked off due to them using a pressure washer to wash my car. While I understand my behavior may not have been optimal- the service manager was acting as though I intentionally loosened my wiper blade just for kicks. He was making no moves to rectify the situation until I became so irritated he finally got up to assess the situation. The two employees who work in the service department were attempting to rectify the situation but I kept being told that the blade was not knocked loose by them and it was not their fault. Granted it was an easy fix to the problem. I kept telling who I assume is the service manager that my wiper blade was not like that upon arrival- he made no moves to look at the pictures taken prior to my car being serviced. My wiper blade was fixed but regardless if it's a manufacture wiper blade or what they claim to be "after market"-should there be no responsibility on their end for potentially damaging a part of a vehicle that was left in their care? I can understand major modifications made to a car-but to claim it's not their fault due to it being an "after market" blade and that their service techs don't know how to work "after market" blades seems like a cop out to me. The service manager acted as though I was disrupting his day by voicing a complaint and didn't seem to care or want to be bothered. read more

Kirsten and Justin were incredibly helpful and made purchasing a new car a breeze! I was nervous about making a new car purchase, but with their guidance I was able to find the exact car I wanted at the right price. Buying a vehicle can be an exhausting and intimidating process, however Kirsten and Justin did an amazing job at keeping me informed throughout the experience. They were warm and friendly- as well as knowledgeable. I am so happy with my new vehicle! read more

Stopped to get directions since my phone stopped working and I was out of state. The salesman came forward thinking I was a costumer I asked for directions and he barely knew how to use a phone I ask if he could pull up direction steps since I was out of state and he said something in the line of he had to go back to work while giving attitude and shrugging me off (kinda like not my problem you figure it out ) Don't salesmen approach vehicles all day and talk/show people cars. This guys couldn't even spend a few minutes giving someone directions. Good luck trying buy a car from these guys with no professionalism. read more

My daughter went to test drive a car at Greg May and was denied because the car was supposedly too expensive for her. There was no financial information taken and it was simply assumed that because of her age she could not afford it. I would not do business with them, nor would I take my car there for service. I spoke with the sales person and the sales manager in regard to the situation, and I would suggest they both make a trip back to sales training school. read more

Greg May has the worst customer service and sold us a car that has been taken back 4 times because the check engine light came on 2 days after purchase. At this point they don't want to repair it again and won't let us use our down payment on a different vehicle! They are rude and condescending. They have had our car longer than we have and we haven't even made the first payment yet. read more

very very disappointed with the nonprofessionalism of the service department and the nasty attitude of the service manager. Took my car in for a simple oil and filter change and when we left the engine was making a roaring noise so when I pulled over and raised the hood I noticed that the air filter cover was not installed correctly. I,ve been a mechanic for over 50 years so I found the problem easilybut if it had been someone us and were out of town and had to stop somewhere they could have been charged who knows what. Decide to give them another shot and go back for another oil change and tire rotation, easy job right ? WRONG, service manager said with a snotty attitude, THAT'S THE END OF THE FREE STUFF FOR YOU, YOU'RE WARRANTEE IS UP !! So the moment we leave we get an email saying that, "By the way you are missing some lug nuts and we didn't change your cabin filter" On the way home I noticed the pulsating brake pedal which is a sure sign of warped rotors caused from over tightening. They are the only ones that ever had the tires off. I think it was retaliation or just inept employees, either way AVOID THIS PLACE AT ALL COSTS !!! read more

Sux sux sux sux. I took my car in because my radio got a malware virus. I had to fight tooth and nail for the warranty to be honored, to be told by corporate Hyundai it would be covered at 100% after 27 phone calls to California...yes I have them documented, but only to be gouged for $125 in labor by the dealership to have the repair made. Then the icing, I find out when I try to activate my new radio ID with Sirius from my old radio ID that my new radio ID was actually a used radio and it had a previous owner and it was still registered to the previous owner and the previous vehicle that it was in. So I can't even activate my Sirius radio now! I also asked to have the rear panel of my car repaired as the clips that hold the back bumper on cracked and broke. They totally ignored that repair and it was not even touched after having my car in the shop for a month. I picked my car up covered in dust filthy. The millennials that run the service department have no customer service skills and I was told "that's just the way the cookie crumbles". Needless to say they had this lady hotter than fish grease and cussing like a sailor by the time I left them. Unbelievable that they are allowed to operate a dealership. Where is the management and the professional service that we used to know under the old days of Sam Nay. I still have repair needs...do I make myself miserable by having no choice but to go to the only crap dealership in town for repairs? I'm guessing not!!! But one thing is for certain I WOULD NEVER buy or deal with this shit hole dealership again and someone is going to hear about it. read more

Stopped in for an oil change and a tire rotation on my Sonata and had a great experience. The moment I walked in the door, I was greeted by one of the managers. I told him what I was here for and he directed me to the service counter. They took care of me and my car and had me out within 30 minutes! Definitely recommend. read more

I gotta say Steven "Tiny" Kirkpatrick is easy goin and very knowledgeable on his products...definitely a "go to" guy!!!

Professionalism. Customer service. Friendliness. I'm sad to say, three things I never encountered at the local Greg May Hyundai dealership over the past FIVE years. We still have our first Hyundai, which we purchased when Waco Hyundai owned the dealership. Let me preface my true story by saying we were loyal customers and still would be, but for $118, they lost our business. June 12 Mike took my car in because the muffler was making a noise. We were told it needed a clamp. We were told driving it would be ok, that it wouldn't hurt a thing, and that the part would arrive the following week. Mike gave them our cell numbers, which they already had. The next week, no call. Week two, no call. Week THREE, I called and asked for the service department. After 25 rings, I hung up. I called back and asked for someone in the parts department. Again, ring, ring, ring. No answer. I told Mike, "I bet someone in SALES will answer." I call back and ask for sales. BINGO!!!! I get a bite! I won't reveal his name. He's innocent. Just remember, someone in sales will always answer. They want to make a sale. I asked him if the service and parts departments were closed. He said no and transferred me to a direct technician (mechanic). Another BINGO!!! This guy knew nothing about the clamp and laughed when I asked if Sam ordered the part. I finally get Sam on the phone. He can't find my paperwork or my order. It's complete silence for most of our conversation. He's "looking" for it. In the meantime, I'm describing my car, giving him the entire rundown. Yada yada yada. I finally get, "Oh, here it is." I'm thinking, "My clamp!" No, he said, "Where it was ordered." This is week three, mind you. "I need to call them," he said. I asked that he call me with an update after he spoke with them. That was a Thursday. I got no call that week. Week 4. Monday. I call and Sam answered!!!! I go through the same scenario. He can't find it. Silence. I even tell HIM what I need. A clamp for the muffler. I couldn't believe what I heard next. I had the call on speaker as I wanted Mike to hear how my conversation was going. I can't make this up!!! Sam, the parts manager, tells me the wrong part came in and, "WHEN HE GETS TIME, HE WILL ORDER THE RIGHT ONE." WHEN HE GETS TIME? Are you kidding me? Mike takes the phone and tells him he needs to FIND TIME. His exact words, "I need you to FIND THE TIME, Sam." SAM HUNG UP ON US! Again, I can't make this up! I called back IMMEDIATELY. The young lady who answered the phone said, "We're having a great day at Greg May Hyundai. How may I direct your call?" She then tells me everyone I need to speak with is in a meeting. Wow, that was fast. So Mike leaves a detailed voicemail for the General Manager, asking him for a return call, or, better yet, news that the part had been ordered. We received neither. So let me fast forward and wrap up our seven-week experience by saying, they lost a loyal customer over $118, the cost of a simple clamp. Which, I was later told, they could have bought at Auto Zone. read more