I was on the road traveling from Fort Worth to Austin when my tire check system light came on…read morenotifying me to check my tire pressure. I pulled into Dunn's Btake and Tire repair shop and they gave me great advice on repairing my tire and getting me right back on the road again. Thank you Dunn's Brake and Tire, your help was greatly appreciate. Best to you, Michelle T.

They dont know much about Jeeps- and it seems like after a repair a new problem would occur- after…read moreseveral instances of this I decided to try someone else-

Nice dealership and the people were pretty low pressure and very courteous. It was also a quick…read moreprocess (in and out in about three hours). They were fair with the trade and with financing. I know they made a little bit but they are in business to make money after all. I don't feel like I was screwed on the deal. We both got what we wanted at a reasonable rate. Ask for Toby. Real nice guy and really low pressure. The manager on duty at the time also came out and explained the deal to me, which helped ease my mind.

Do not give these folks your business. Found an Acura rdx online on Thursday, called immediately…read moreand found out it was available. Communicated with the salesman Gates the entire time and made it clear I'd be down from Fort Worth (1.5 hour drive) first thing Saturday morning. I got videos of the actual car and thought I saw a few blemishes on it so asked for it to be washed and ensure there was nothing notable to see on the car since we were coming all that way and planned to take the car as long as it was up to snuff. On Saturday morning I texted Gates to let him know I was on my way and 10 minutes prior to opening a sales manager (Joseph) called and asked if we were still coming as another store wanted to sell it. Well, we arrive right as promised at 9 am sharp to look at a car that had scratches on almost EVERY PANEL. Well all of a sudden the car wash didn't work, he was double booked for his appointment even though we very well communicated that we were coming and then took his time to deal with it. We hung around for an hour and then called back and he hadn't gotten anyone working on the issue. It wasn't that it could be resolved immediately but it was the lack of follow up and eagerness to handle the issue when we wasted half our day to go get this car. Absolutely unacceptable service and I will be sending a complaint directly to autonation.

Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

I'd leave 0 stars if I could. Drove up to look at a used subaru outback for a good price. When I'd…read moreasked beforehand about getting a pre-purchase inspection, the salesman (Terrance) was immediately defensive and interrupted to assure me of their "30-point inspection." Again, when I got there, he tried to dissuade me from getting it looked at. Got the PPI anyway, and the car had major issues with the rear and front brake pads (needed immediate replacement), no slack in the front lower ball joints, cracks in the serpentine belt, a window's controls not working, and overfilled oil. Jesus wept. I was quoted at $2,000 for the brakes alone. Terrance spoke to his manager and told me they'd fix those issues and he'd let me know when it was ready to buy. I had to call the next morning (yesterday) to ask about the repairs; he told me he'd have a timeline that day. Called again this morning, and he told me he'd see about that timeline. A couple hours later I called again. He just dodged it that time. I called the used sales manager to ask for a different salesman, was assured one would get in touch, only for the guy from before to finally text me that the car had been sold... yesterday. Meaning he'd lied to me this morning about the car being repaired. I called the manager, AGAIN, and he admitted that the repair costs had been too high and they'd ended up selling it to an auction. DO NOT WASTE YOUR TIME HERE. If they can't sucker, scam, or pressure you into buying their awful cars, they aren't interested.

My son attempted to buy a used car from Bird Kultgen Ford this week. Our family has used Central…read moreNational Bank for years--they're a great bank! We've bought so many vehicles from BK over the years that I've lost count, and they service all of our vehicles as well. The BK Ford sales manager insisted that my son finance the car through BK's bank. He would not allow him to use our bank. It's ashamed that this new sales manager doesn't have a clue what he is doing.

I was very disappointed with my experience here, especially given all the glowing reviews this…read moredealership has. I had a confirmed appointment to see a specific truck yesterday and informed the rep I'd be driving an hour and a half to get there, ready to buy. When I arrived, I was told the truck had already been sold earlier in the day and that the person I had the appointment with left for the day. No one bothered to call, email or even send a text ahead of time, which wasted a 3 hour round trip. Vehicles sell quickly, but the lack of basic communication and respect for a customer's time was unacceptable. I won't be returning.

I have been a customer of University Mazda for a while, but my patience has officially run out. It…read moreis clear that this dealership has misplaced priorities. Instead of focusing on retaining customers through quality service, the culture here--starting from the top down with General Manager James Griner--seems to be about harassing people into buying another vehicle. To James Griner: If you spent half as much energy improving your service department as you do pressuring people into sales, you might actually keep your customers. People come back for the service, not the harassment. Speaking of service, the department here needs to seriously step up their game. I recently had my Mazda serviced at a dealership in the Dallas area, and the difference was night and day. Not only was the service itself amazing, but they also went out of their way to wash my car and left a personalized thank-you note on the steering wheel. It was a small gesture that showed they actually appreciated my business. I have never received that level of care or attention at University Mazda. It is clear that Waco customers are not valued the way they should be. If you want to know how a service department should actually treat people, take the drive to Dallas. It is worth it.

Just bought my Mazda CX-90 from this dealership. Fernando was my salesman and he was the best . He…read morefound me the right vehicle and the whole process was smooth. The staff are friendly and welcoming . The service department is great they get you in and out quickly. I highly recommended them for your next vehicle purchase.

A few months ago I bought a truck from Russell. I wish I had listened to the news about her…read moresteeling horses and being arrested. I went on to do some construction work for her and was not paid. My truck note was behind because she didn't pay me. Later I find out she has been sued over and over again for steeling money and not paying bank loans. Just Google "russell giles case" and read. Please don't buy a car or truck from a crooked person. Josh (her sidekick) plays her scams with her.

Imagine if you will receiving a text from a company you sued over illegal repossesion and won. The…read morejudgement was paid on 8/17/2023 for $10,500. from Russell Giles. As of receipt of said funds, I bought another car and moved on. Well today Russell decided to threaten to sue me over the negative reports I had made prior to her paying the judgement. attached you will see her messages and my responses. I am fairly certain she has had a major issue selling vehicles, seems there are a few more bad reviews since mine. I wanted to caution you the bad reviews are there for a reason. along with all proper documentation proving I won the lawsuit and had to wait 8 months and hire an attorney but Giles finally paid. This is who you will be dealing with. This is truly one of the absolute worst places to buy a vehicle. Highly likely any good reviews are fake reviews done by bots. STAY AWAY OR YOU WILL REGRET IT.

The sales department did a good job finalizing the fine print and details I asked for. Negotiating…read morethe price was productive and stress free. I do not service my vehicles at dealerships under any circumstance, so I cannot comment on their service; however, they completed a safety inspection, routine service, and power steering reservoir replacement prior to me taking delivery. The mechanic was highly experienced, knowledgeable and professional. A very nice experience.

Friendly customer service but do NOT get service done here. Find an independent shop that won't try…read moreto take advantage of you. Service I requested and paid for was not delivered upon. I was lied to multiple times, taken advantage of and forced to overpay for undelivered serviceS. There are a multitude of reasons not to come here so please do additional research. I foolishly gave this dealer the benefit of the doubt but please learn from my mistake. I've calmly and respectfully tried to speak with the team to address my issues but they don't care to return calls. I'm rational and reasonable and am not looking for a handout but simply the service I already paid for? I'm not sure if it's an accountability or competency issue here but reasons to believe they do not care unless you become vocal online. You know who I am so please feel free to call me if you'd like to hear why you've lost a large commercial customer.

I've bought and sold several cars here over the years. They have always treated me well. Even when…read morethey haven't had what I was looking for at the time they have found what I wanted and gave me a call. I highly recommend giving them a call. Ask for Lawrence Matthys. He is the best car salesman I've ever dealt with. Knows the cars and doesn't do the hard sell.

I'm sure the cars are great, but the sales guys are not. I've heard sketchy things about their…read moremaintenance department too, enough to get me to shop elsewhere.

Professional staff greeted us with a friendly word and smile…read more Experienced mechanics provided service above and beyond my expectations. My car drives like a new car. Jim, the service advisor was kind enough to lower my cost with a coupon. This is now my "Go-to" dealer for our family's vehicle. Thank you so much for peace of mind.

I won't buy a car here because the staff is so weird! They would not give me a trade in value for…read moremy car, then they kept trying to keep my old Subaru and make me drive a new Subaru around town while I run errands and I kept trying to explain how that doesn't work for me because I have to pick up my child at school and I would need his carseat, they acted like I was lying by questioning that and pressuring me to take the car. Anyway, I finally got my keys back and left. The desperate energy plus their sales tactics were strange and made me so uncomfortable. I won't be coming back.