Literally the worst experience of my life. I've had two bags from this store have a warranty issue…read more The first time, I was given an exchange under warranty. The second time, a woman who identified herself as the manager, Katrina Ford, was rude, dismissive, and disrespectful. She barely looked at the bag before accusing me of putting the hole in the bag myself. When I showed her that it was clearly a stitching issue, she advised that the store doesn't cover that. She told me to call corporate. Not two minutes later she said the store covers stitching issues but not the one I had because I caused it myself. Clearly corporate disagrees as they are giving me a gift card to purchase a new bag, which is what the warranty is. I even told Ms. Ford that, on top of the exchange, I was looking to make an additional purchase. She did not care. She was so rude and hateful and disrespectful that, after I spend my gift card, I will never buy from Michael Kors again. I literally went three doors down and bought two Kate Spade purses. In the words of Vivienne, "Oh you work on commission. Right uh yes big mistake big huge i have to go shopping now.*

I have visited this outlet several times throughout the years when I am in St. Augustine. I have…read morepurchased items several items from here and have been happy with the products. The store is smaller than other Michael Kors outlets I have been to. This store is small so there are many associates to help. Unfortunately, I have felt borderline harassed when shopping here most times. When I have visited this location, I am not usually on a mission to find something; it is more to just browse. I do have to say, the majority of times I visited, I was harassed by staff members. I have been pressured into purchasing accessories or more item and gains a discount, event though I was not in the market to purchase anything other than what I was purchasing. There were a couple of times I felt like cursing an leaving-that is how bad it was. Overall, I do enjoy this location. This store is always clean and very tidy. The products here are always well kept. The discounts are usually very reasonable as well.

Still love this place! I receive compliments every time I wear their dresses! And I have many...read more

if I could give this shop a zero, I would. I went in looking for a pair of swim shorts and when I…read moresaw that these short, that could've been thrifted from a dollar general were 53 dollars, I let my friend know we probably wouldn't afford anything in there. the owner who had been following us around raised her voice and said that we shouldn't say the price so loud, that we could leave if we didn't like it. truth is , no one would. so we left. She was disrespectful to customers who were still interested in looking around. it's amazing she even gets business when she's so rude.

Amazing. Extremely helpful. Would highly recommend anything you need done to your shoes. They can…read moredo it even your luggage.

Went there with a pair of relatively new, New Balance shoes where one sole completely separated…read morefrom the shoe. Nice honest folks. Tony Informed me that no adhesive would adequately restore the shoes.

A great experience! I like shopping at Columbia so I was pleased when I discovered a store in St…read more Augustine. We stopped in on Saturday morning and the staff was very friendly and helpful. I found what I needed and we were on our way. I was reminded how much branding played a part in my visit to the store. I knew they'd have what I was looking for, in my size, at the price point I was seeking. Win.

I really like Columbia, so when this store opened, I was glad I did not have to drive all the way…read moreto Daytona. The variety here is very good, although some of their items are not the same as what is sold online. The service has been very good. The store seems to be well staffed, with very little waiting at the check out, and an associate who can help with the clothes.

We were heading back to our Motel after dinner and I saw Free People advertised on this boutiques…read morestore front sign so it was on my places to visit the next day. This was an awesome little boutique and Rochelle's was able to dress me up for a fabulous moonlight sail that evening. I highly recommend this boutique if in the area.

This place caught my eye when I was riding around. I highly recommend a visit. The owner has really…read morecurated a wonderful selection of clothing, jewelry and accessories. Beyond that the art, atmosphere, and aesthetic of the boutique are really wonderful. I am a huge fan! Will definitely be back on my next visit to Saint Augustine

This is a perfect place to have a great shoe shop. When people come to St. Augustine, they might…read morenot realize how much walking is involved on St. George Street. This shoe store compares to Boger's Shoes in 5 Points in Jax, just on a smaller scale. I shop at Boger's and know the prices of good shoes. The prices here are very comparable to the prices at Boger's. The lady that works here was very nice and helpful. I did not make a purchase today. But, I did like the shoes they had available. They had a great selection of very good shoes. I have my eyes on a pair of Dansko clogs/shoes, but I have to think about it first.

Couldn't find a pair that worked for my horrible ankles but the folks inside we're great! Great…read morecustomer service and very helpful (over the phone convo). Mahalo!

Friendly and excellent service. Good quality selection of shirts and sweatshirts. Prices were in…read moreline with what I'd except for "tourist" were. One t-shirt ended up being a bit shorter than I'd like but my fault for not trying it on.

My family and I have been here a few times. Clean, friendly staff. If you forget a beach item, it…read moreis easy to run in here and buy it. Good value for items.

Good service and patience with our children with getting uniforms for the school year. Nicely…read moreorganized store.

If you aren't required to order from these people with a school, I DO NOT RECOMMEND!!! They clearly…read moreare taking too much on and can't handle it. I dropped my son's backpacks, lunchboxes, and polos to be embroidered with the school logo on 7/16. With previous experience working in an embroidery shop, this process seemed very rushed and not personal at all. Tell them your name, pick between a block or cursive font, and color choice. Didn't ask me about placement, how big I wanted the name, etc. I was told 2-3 weeks turnaround time and that they would call me when it was done. I knew I had plenty of time before the start of school on 8/10. Yesterday was the end of the 3 week mark and I called to get an ETA on when it would be done. The man that answered the phone asked for my information and then came back to tell me it was not ready. I questioned why as this was at the end of the quoted timeframe. He then went into telling me that they embroider for 5 schools and everyone wants their order ready. What does this have to do with me? He also made a sly mark about people waiting until the last minute, which I did not given 2-3 weeks turnaround time would be ready before school. He was incredibly rude, with a smart tone and wouldn't give me any answers. He just kept repeating "we will call you when your order is ready." I asked him if I should call again tomorrow and his response was "no, do not call tomorrow" in a horrible tone. I then asked him if he could look up when I dropped it off, he placed me on hold and after 10 minutes I called back. Seems like he just wanted to get rid of me. A girl answered the phone the 2nd time and was able to tell me it wouldn't be done today, but would be the following day. This is all I was needing was an understanding of when my order would be ready, not to wait for a call!!! I get that they are stressed during a busy season, however as someone who is going off of what I was told and spend $140 I would expect a much higher level of customer service. My husband just picked up the order and the font on the backpack and lunchboxes are LAUGHABLE!!! They are so small, and not at all where I told them to place the names. You can barely see them over the graphics and I pointed to much bigger font size on the paper sheet. The backpack was marked with a piece of tape (not a white pencil) so I'm sure it was ripped off. I'm so very disappointed in this experience and the quality of my order after spending so much money. I've received better from the mall embroiderers! GO ANYWHERE ELSE!!!