Had a very good experience. My best friend and her mom bought their car here a few years ago and…read morethey still run great.. Absolutely no games or anything. I went in and he asked what he could do for me, I told him what I wanted and we talked about options, he gave me the keys to check out the car I liked and I went on a test drive. Car ran great. He worked with me and I bought the car that day. I went to a few previous dealers including the bigger names that had all these technicalities. I enjoyed my experience. No hassle or anything. They were very friendly, offered us beverages. The process went fairly quick. It was exactly what I hoped for. They get stuff done and I got the impression they cared about their customers. A few customers actually walked in while I was their and everyone there seemed adored.. it's definitely a family vibe.

I have purchased both my cars from Prados within the last 8 years and I've loved the experience…read moreeach time. Both my parents and my brother have purchased from here too. You get a quality car and you support a local dealer. Lu has made this a family and friends business, both his so sons, wife, and daughter help with the company. He helped me get the lowest rates and worked w what little money I had for a down payment and I've never been happier. Both my ford focus AND my current Toyota RAV4 were/are amazing. Will forever do business here and recommend my friends and family to them.

I had a perfect experience with Randy and Karen the went straight to the point. They had fun with…read moreme and took really good care of me I love NuCar Chevrolet a whole lot.

Christian Lopez was amazing. He was knowledgeable and helpful as my son bought his first car! He…read moremade the whole experience fun and painless. Thank you!

Car in for service. Supposed to get a call yesterday - no call. Tried calling three times today…read more Get nothing but voice mail and no call back. Service dept is awful. No excuse for not returning a call. In my opinion no excuse for not having a live person answer the phone. Ridiculous to have to drive there to get an answer on status of repair.

Very poor customer service experience. I leased a new Mazda from them on 10/1/2025. It has been 5…read more1/2 months and still waiting for them to send me the vehicle registration! The excuse I've been given on multiple calls to the dealership is that the local Wilmington DMV has been closed and they are waiting for it to reopen. It is ridiculous that they will not send someone over to another DMV office to obtain it. Seems to be incompetence and/or laziness by their title clerk; either way, it is definitely not good customer service. I've even contacted Mazda corporate "customer service" several times and they have not been able to get this straightened out as of yet. This will most definitely be the last time I buy or lease a Mazda (or any other vehicle from this dealership).

Faisal is a liar and a scammer, posted my review on Google and they're trying so desperately to…read morerefute my claims with evidence. We purchased a 2004 Toyota Sienna from them. **[PLEASE VIEW EDITS, THEIR RESPONSE IS UNTRUE.]** We purchased a used car from Faisal, he refused to fix any issues in an effective manner and chose to drag it out until he ultimately refused to fix anything after being confronted. Crystal lied to me about the car's history reports, saying they "didn't have carfax but had something similar" and failed to provide me with said documentation, also advertises on their website that the carfax is available to view when it is not. When we brought the car home (about an hour and a half drive away), the engine and VSC lights came on. The codes given were both catalytic converter codes. He agreed to fix ONE of the converters instead of both, and when he was asked about it he threatened to stop fixing it. Upon being confronted with the very evident fact that he removed the battery cables to clear the computer, he refused to fix anything further and encouraged us to "sue him please". Upon diagnostic with a separate mechanic, it had everything under the sun wrong with it. His response when I asked what was wrong with it, his words were "you name it". computer, suspension, engine, everything. It is a complete Lemon and I will now have a repo on my record because I have to surrender this junk. It's also quite evident to both me and SEVERAL mechanics that he unhooked the battery to reset the computer. Faisal lied to me about having basic repairs done such as Rotors (ALL OF THEM ARE BAD), rear control arm bushings, and brakes, all of which he claimed he did but were not done. ISSUES INCLUDE: The transmission was glued up to seal a leak, and the car was overfilled with oil to accommodate for the excessive oil burning. Stopleak was put into the radiator and is crystalized on the cap, the power steering fluid is black, the windshield leaks, AND THE EMERGENCY BRAKES. Motor makes a humming noise, paint is chipping (repainted from undisclosed accidents), broken pieces from each side of the radio, no antennae, fog lights don't work, driver door doesn't have a stopper, EVERYTHING IS WRONG WITH THIS CAR. He buttered us up about how "oh he'll fix everything, we don't screw people", lies on top of lies. He allowed me to take it to a "local trusted mechanic" but then rushed us back after only 15 minutes on the road with the car. DO NOT LISTEN TO HIM. IF YOU CONFRONT HIM WITH ISSUES HE WILL SCREW YOU OUT OF EVERYTHING. Faisal DOES NOT CARE about the safety of you or your family in their vehicles, he just wants your money. Faisal is just another stingy, greedy, cheating scammer of a car dealer who will take advantage where possible. He put us in danger knowingly selling us a car with safety issues like this. DO NOT LET HIS WORDS AND HIS ""KINDNESS"" FOOL YOU. HE IS WILLING TO PUT YOUR FAMILY IN DANGER. They are claiming on google reviews that I stated the car was inspected and passed PA inspection, this is not true. The car never had stickers at any point. He is attempting to save face and make me look unreliable. I will update if he responds

Don't buy, they sell lemons. Car stop working after 3 weeks. Then they want to charge me to fix the…read morecar. I haven't even obtained a hard tag.

always easy to deal with; appointment was easy to schedule, service needed was explained upon…read morearrival, and the cost was discussed too. As Always, I got a call when the service was complete, and checkout was fast. Easy Peasy

Totally incompetent…read more $565. to change my oil and flush the cooling system on my Prius. Two and a half hours later, drove off the lot and didn't get five miles down the highway and the check engine light came on. Called them. Six attempts at phoning; someone must have had to go to the rest room. Drive in; Tell them. "Oh, we'll have to start a new ticket for that." I was just here I tell the manager. Go wait in the waiting room. Call my BIL. "They probably didn't get the air out of the line." "Oh, that makes sense." But that's a pretty basic thing, right? Half an hour later, they come back: "There was air in the line." YOU HAD ONE JOB TO DO. Wasted an hour and a half EXTRA of my day, dealing with your incompetence. Top dollar and poor service. Never again!!!!! Why can't people just do their jobs?????

I had an awesome experience with Chris and he took good care of me I looked at the CX 90 deep…read morecrystal blue mica thank you for the CX 90 information

I bought a 2016 Mazda CX9 here a few months ago and from the sales guy to the finance guy to--oh…read moreyeah, the car! the experience was LOVELY. just got home from a complimentary oil change and inspection and had another flawless, efficient experience. their showroom, offices and waiting area are also gorgeous. my only complaint is that I don't live closer, but it gives me more time to enjoy my...NuCar.