The greeting went well. Mike knew my name when I arrived. He explained to me what service is going to be completed and verified my request for the oil change and gave me an approximate time for the service to be completed read more

Repair was 75% fixed vendor failed to put letters on hood securely they move. Dealership claims there are fixed the letters when they fall off. read more

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Totally incompetent. $565. to change my oil and flush the cooling system on my Prius. Two and a half hours later, drove off the lot and didn't get five miles down the highway and the check engine light came on. Called them. Six attempts at phoning; someone must have had to go to the rest room. Drive in; Tell them. "Oh, we'll have to start a new ticket for that." I was just here I tell the manager. Go wait in the waiting room. Call my BIL. "They probably didn't get the air out of the line." "Oh, that makes sense." But that's a pretty basic thing, right? Half an hour later, they come back: "There was air in the line." YOU HAD ONE JOB TO DO. Wasted an hour and a half EXTRA of my day, dealing with your incompetence. Top dollar and poor service. Never again!!!!! Why can't people just do their jobs????? read more

Great customer service, Service advisor Michael easy to work with. Comfortable waiting area. Very transparent when it comes to pricing and repair of your vehicle. Very easy to make an appointment. Everyone very positive from call center, to advisor and check out counter read more

This place is a joke. Set up time to drive a truck asked to be contacted the night before to make sure the truck was there and still for sale got the text so I showed up early the next morning to find out the truck was moved to a different dealership to show a sales staff family member. What is a reservation for? if you know let Price Toyota know they have no clue what reservations do. Unprofessional and unacceptable practices. You have been warned. read more

I brought my 2016 highlander in for 80K service. The service was performed in an exemplary manner, discount coupons applied, an uber was provided and my S.A. kept me informed. Well done. read more

always easy to deal with; appointment was easy to schedule, service needed was explained upon arrival, and the cost was discussed too. As Always, I got a call when the service was complete, and checkout was fast. Easy Peasy read more

Mike and his team really took care of business in a friendly, fast, and professional manner. I'd highly recommend the Price Toyota Service Department for your Toyota maintenance needs. read more

My experience at Price Toyota was excellent! Andrew and staff were all friendly, knowledgeable, and continually kept me updated on the repair progress. Thank you Andrew and Price Toyota! read more

Service review. I came for the first time for a routine service. My service advisor was Mike Courtney. He was professional, courteous, and made me feel comfortable. I advised what needed to done and some concerns about handling my car. He listened, aacknowledged, and advised me the cost, approximate amount of time to service it. All around Great experience. Highly Recommend and would recommend to friends and family. Also, his support staff (cashier Nina, and service bay attendant) were super Friendly and added to a great experience. Paul R. 2025 Camry read more

First time having service on my new RAV-4 Hybrid and it was a great experience. Manager Matt was courteous and responsive in the scheduling process. Mike Childers was efficient and professional. Highly recommend. read more

The mechanic told me the alignment issue wouldn't be covered under warranty for the new car, then tried to charge me $170. I put in a ticket with customer service, and someone else came to talk to me and then tried to tell me there actually were no issues with the car. If there were no issues, why were they ready to charge me. Scummy, I also waited 5 hours for this service. Would give lower reviews if I could. read more

We are definitely very happy customers! This is our second purchase there with Bianca Miller in the last year! The whole staff there is amazing and really makes you feel they want to help you find the perfect car for your price! I wouldn't want to buy a car anywhere else! I HIGHLY recommend Price Toyota and Bianca Miller if you are in the market for a vehicle of any kind! read more

Price Toyota - Car Dealers Near Me - New Castle, Delaware

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I recently visited Price Toyota as part of my car maintenance. My last several visits I was told to keep an eye on my tires it was getting close to time to replace them. Mike and Price Toyota are good at keeping you informed of upcoming sales & promotions. So when the opportunity presented itself again, I made an appointment took my car and got her some new shoes(tires). Thanks Mike C. read more

very pleasant experience for 5000 mile maintenance visit with my new Toyota Tacoma. Large waiting area with amenities- didn't take long at all. Staff very attentive and competent. read more

I've already purchased my fourth of four Toyotas at Jones Junction. My third of four was a RAV4, purchased at Price and I gave them a one-star review for the following reasons: The salesman lied about the lender. I prefer Toyota Financial Services and he confirmed they'd be who's financing my wife's RAV4, when setting up the insurance policy. It was in the finance office, while signing paperwork, that I discovered it was PSECU, without any explanation at all. On the way home from the dealership, the bluetooth cut out on the car. I didn't feel comfortable with the deal at all and called the salesman back the following Monday. He explained that Price doesn't take back cars; the deal was done when I signed the paperwork. When the store manager called to see what they'd have to do for me to withdraw my review, we agreed that they'd address the bluetooth concern and some of the body damage on the car. My wife took the car in for the body damage assessment and to make the appointment, where they left her sit for an hour and forty-five minutes, in clear view of the parking spot out by the service dept. No one had looked at the car at all. She complained, they said she was good to go and that someone would be in touch... they weren't. We made it back for the bluetooth concern and that's where it was left. I prepaid for three years of maintenance. When my wife took it in for her first service, they tried charging her $69 for the service and extra if she wanted a tire rotation and wipers. When she called me, I told the service rep she was with "if I have to come all the way to New Castle to sort this out, everyone I deal with is going to have a really bad day". They explained to my wife that "it was coded wrong" and they covered the service. Today, I was driven to resurrect my review. I was in New Castle and stopped by the parts dept to pick up transmission fluid for my 2020 Tacoma. The parts counter rep said he needed my VIN to look up the oil (despite there being only one automatic transmission in the third generation Tacoma) and had me go back out to my truck to get the VIN... then couldn't figure it out anyways and asked me if it had the tow package. I explained if the VIN doesn't tell him, I don't know how I'd know that. He sold me oil. I guess we're just both hoping it's right. In my opinion, given my personal experiences with this organization, I'm convinced the only reason they're still in business is because there's not another Toyota option locally. That other option can't come soon enough read more

Great experience bringing my recently purchased Camry XLE automobile to the Service Department last Saturday for a concern I had. Kudos to Bob in the Service Department who assisted me with the great mechanics. Special acknowledgement to Troy Ross who sold me the car. I highly recommend the dealership. Thanks, J Barnes read more

Price Toyota couldn't do a simple tire rotation... to the same vehicle i have taken there at least 3 times in the past year and half to have rotations done. Lug nut swelling, what ever that is... stopped a Toyota dealership dead in its tracks with no solution but to come back when i have new lug nuts. I bought the wheels in 2022. I personally went to the back and put the socket key on each lug nut, and while a few were tight... I really didn't see what the big deal was. Seemed like a sad, lazy excuse... Lug nut swelling....WTF? read more

Feels more like family than a car dealership. Matty G (Gill) was super helpful. Keep up the good work & crew!

Mr Matt Gillis a great service adviser! He is calm and does give great advice in maintaining my vehicle but doesn't pressure into doing so much we can't afford he helped my grandmother with her car which we appreciate it a lot for a elderly person!!! Thankyou Mr Matt Gill. Debra P read more

Matthew Gill was great help. will be back in because of him. service department quick and helpful read more

I was satisfied with the service however the service advisor forgot to wash my car which I requested but he said I could bring the car back another day. I do feel however the cost of the oil change seems a bit high and I was greatly surprised after buying 4 tires from your company the year before that they would change me for the rotation... $32.95. I feel like that should be a service provided with no cost since I purchased the tires from you. VA read more

went for a recall on a wire tree weeks ago, it is my wife's rav4 vehicle, so after 3 weeks I get back home and noticed the after putting the car in parking, the vehicle was not engaging the emergency brake automatically as it always did, so the transmission was the only thing holding the car from moving, and if on a hill it would stress the the transmission, gear making a big pop while shifting to drI've gear, so I took it back cause we do not service our own vehicle, being a newer car and also hybrid, the service agent right away told me that if I hold the parking button down for more than a few seconds it would turn off the emergency break, I told him we did not push any buttons or held down longer than we should, he said he wasn't accusing us of doing so, so my thought why even bring it up, his mechanic should have verified if it worked before turning it over to us while Doing service to that section of the vehicle, he also wanted me to know how to fix the issue my self so he divulged the process, my thought is why would I try to fix my own car when I don't even change my own oil or even service my own car, plus why try and decifer what they undid, and take a chance to mess up the car, reason I take my car to get fixed is cause I don't want to mess with it, not good when a service advisor tells you you should fix your own car, specially when they messed it up themselves......usually I have no issue at this dealer but when I get answers to my service that don't make sense then I just get dissapointed .....they need to review on following their workmanship protocols when returning vehicles back to the owners, systems check list .....I know Toyota does have such a thing. Probably rubber stamping their work orders, not paying attention, this dealership needs better quality control systems to ensure vehicles leave the facility as a completed repair and not half done....one thing for sure is that they didn't seem to believe it is an issue that vehicles leave the facility with incomplete process done. NOT SAFE read more

I probably won't buy another car from Price, but definitely not from salesman Oscar. After asking 3 times what the bottom line of pricing would be, he never told me, and kept saying the "finance guy" would give me full info. By the time I got the the finance guy, the car was washed and had temp tag on it. I was surprised by the mandatory $695 add on for processing tags. This wasn't for my registration or MV tax, the was for the dealership. I bought my new "24 RAV 4 from Heritage in Baltimore, No BS like at Price. If you go here for a car, make sure you specifically ask price for "processing" paperwork. Besides that, they won't let you take care of the tagging yourself by giving you the paperwork, and you going to DMV. read more

This place is good for buying cars. Oscar's the best! However, do not have service done to your car. Something will come up missing. First, they took my cool skull tire caps. They didn't think I would notice. It's too late to say anything once I did notice because life happens. They didn't do anything. Then, they had the nerve to steal my oil cap gasket. Had to buy a whole 'nother oil cap. Luckily, it didn't put my sweet husband out too much. But, there are principalities to things. Do not steal from your customers! Will not ever go back to this place! Ever! They may try to steal my spare tire next smh... read more

Always an excellent experience! They are courteous, informative and extremely helpful. Never try to upsell or do unnecessary work. I have never trusted a dealership more. read more

The attention to details was lacking. They have automated their communication process to the point I was unable to speak with my service advisor. The person who finally answered acknowledged she didn't know anything I was talking about. In the end, the lack of communication, knowledge and detail cost me money. read more

Our experience was not a great but at the end of the day it got taken care of. We bought a lemon and ended up getting refunded the cost of the car minus taxes and tags. Niel was good to work with good experience there. Travis the sales manager said "I have zero empathy that you had to drive an hour to get here" after I had driven back and forth numerous times because of dealership incompetence. " I think I have to apologize for everyone dropping the ball". He gave us a refund on our car but the process was tough. My main gripe is poor communication across the board. That's what disappointed me. Again at the end of the day Travis gave us a refund that he didn't need to, in that way he went above and beyond. read more

Professional staff and the customer service was top notch. The service to my vehicle was prompt and the representative thoroughly explained what was being done to it. read more

Excellent service, as usual no issues at all, they performed what I needed and also did a free multipoint inspection!

Have started taking my vehicle here after moving to Wilmington. The building is clean and the reception staff is friendly. Unfortunately, they aren't customer focused. They do everything they can to avoid having to give you an Uber or Lyft when you drop your car off. They recommend unnecessary repairs. They don't always call back to review the covered inspections. Mediocre for a Toyota dealership and service center. Definitely below what I expect from Toyota. read more

Just purchased a 2024 Toyota RAV4 from Price Toyota in New Castle and it was the best car buying experience we've ever had! Shawn was so helpful; ordered what we were looking for from another dealer, collected all our financial information prior to our arrival and was excellent at explaining the features of the car and the added options. The paperwork was seamless and we were in and out in under 2 hours which was great! Many thanks to the team at Price Toyota! read more

The lady adviser, told me that she would take Care of me......and my car. At first I thought it Was a hit.... But when she asked at the problem I had with my car... I knew , I was in good hands. My 2018 Prius prime came back to me , clean Smelling . And running like the old # 3 . I know Now . I can't in good faith keep this very good Service to myself. Just try them..., they are Really there to help. The really try harder.. They took me to work/ home and picked me Up after they completed the job . After they Received the go ahead for my adjustments. Yes . The bill was fair , and not because it was Christmas Week. That's the way they do business. Rich flowers.spqr. Thank you. read more

If you're looking for a service advisor you can trust, Matthew Gill at Price Toyota is the one to go to. His expertise, professionalism, and commitment to excellent vehicle care truly set him apart. Highly recommend! read more

On July 11 I had a crazy day, I had to be to at a closing and I had a flat tire, luckily I have roadside assistance and the tire was replaced quickly. The next day I took the car to Price Toyota without an appointment and Dacia was a lifesaver! I was on my way out of town that same day. Basically I was hoping they would just reset the sensors because it looked on the screen like I was driving on three wheels since the spare was in place; but Price Toyota went a step beyond my request - they actually found out what happened to my original tire and deemed it unrepairable and because I had the tire warranty from Price Toyota it was immediately replaced with a new tire and all of my sensors were reset and we were able to leave early enough to make my all of appointments out of town; And we had a working spare back underneath the car. Also the best part is everything was covered under the warranty so there was not a charge for that day thank you Dacia; and the supporting team at Price Toyota. read more

Lack of knowledge from salesman, everything seems to always be on back order. Just been a horrible experience with this dealership. Personally guaranteeing that I will never buy a vehicle from here again. read more

Did not have to wait long for the service. The service advisor was very helpful in getting a coupon off my phone for me to use. Only drawback is they try to push for other services that are not necessarily needed. read more

I have been a customer of Price Toyota for years. Unfortunately for me, my recent experience with this dealership has been terrible. I bought a top-of-the-line Prius in January which I had been waiting for months. After I paid cash, I was totally dropped by the salesperson. I did not receive a second key which I should have when I bought the car and have had a very bad experience in fighting to get it, they playing the blame game. Also, my sticker came in February and I just got it in June.--The excuse was that they tried to call but hardly, as my old phone number was used and no one tried to reach me after one phone call. I think I will buy my next car elsewhere. After having bought most all my Toyotas at this dealership, I am extremely disappointed in the way I was treated this time. read more

Brought my 4Runner in to change a water pump. They refused to change the pump and tried to sell me an engine swap for 14k. Hope the place burns to the ground. read more

My Honda HRV roof was repainted by Price Toyota due to premature peeling. The work was done under a paint recall extended warranty, so there was no expense to me, and I was given a new loaner - very nice. My car was returned dirty. There was excessive dust on the dashboard and front interior. Black grease spots were left on both sides of the antenna and on rear hatch. Dusty shoe prints were all over cargo interior. There was also a stray white paint spot on interior side wall. This kind of sloppiness makes me question the cleanliness of the shop and quality of the work. read more

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