I was given a gift certificate for Christmas for a 60 minute relaxation massage. I called yesterday…read moreto make the appointment. They asked how much the certificate was for and I said there was no dollar value on it, just for the service to be performed. I was told their prices went up and I'd be responsible for the difference. I asked if they would honor the certificate as written and they said no. I escalated it 2 levels, and spoke with Stephanie Shull the Senior Practice Manager. She called me today and also said they would not honor it as written and I'd have to pay the difference. I feel this is horrible customer service and told them that. We will be going there to get a refund and they have lost any future business from my family and I'll be sure to tell others.

After the confusion we did have a positive experience. I am going to assume someone in insurance…read moremade a mistake but the overall care my family member received was positive.

The staff is amazing and caring but I feel like my ideas and suggestions to my oncologist are…read moredismissed because I don't have a medical degree. I've suggested multiple things that I researched prior to bring it up with my doctor and she dismissed it siting reason that were the direct opposite of what I found in my research. Needless to say, I've scheduled a second opinion with a well known cancer center

Unfortunately I found myself needing to visit Dr. Ferriss, but he definitely put my mind at ease…read moreduring my visit. He went out of his way to explain processes and procedures in a way that I could understand them, even drew diagrams for me, and didn't once act like any of my questions were stupid. Scheduling with him takes the weight off your shoulders because he thinks two steps ahead. I'm getting a procedure done in a few weeks and he has everything up to my two week post checkup already on the books. This is definitely super helpful and keeps some of my stress level down. If you need to be here, Dr. Ferriss and his team have great bedside manner and that makes even the worst things a whole lot better.

Yes it's an Oncology office...that means the C word. Think of this location as an annex to the main…read morehospital/clinic in downtown Baltimore. You will get the same Doctors, smaller office, better parking, FREE parking, less hassle, more intimate setting, and easier communication. Now...the initial appointment may take a "minute" to get, but once you become a Hopkins patient you are in! They link to your Hopkins Primary care and other Specialist. All are linked with a database called MY CHART which allows test results, questions, medical records, etc to be centralized. The chemo room (if you need it) hopefully you won't, but is small and quiet. They have private curtains and some private rooms. The nurses are all really nice. The number one positive is the Doctors. The level of intelligence will blow you away. These Doctors are trained and they are constantly researching new methods. If you need a miracle....I personally think they can help. The only minus star..as it seems in all medical offices..is that the Receptionist are not super friendly. For some reason, I am finding this the norm. Overall...I would take this location over downtown any day!

Cancer sucks. However, when you have a team of incredible doctors fighting for your life, it is…read moredoable. Dr. David Weng of AAMC's Oncology and Hematology group is fantastic. He takes the time with each patient to answer questions and make sure you truly understand what is happening. I am so grateful to have him lead us through this process. Totally impressed by the whole practice from the coordinator through to the nurses administering the drip! Greatful hearts here!

The Shady Grove Adventist mental health unit is a human rights violation. They mistreated my wife…read morewith cold temperatures, terrible food, and forcing Christian prayer on her when she was in a time of crisis The gave me no information and we're cruel and dismissive when I spoke to them Terrible facility, an institutional nightmare

I have been coming to this center for two years now. I have anemia and need to have frequent iron…read moreinfusion therapy. The room where they administer the infusion is also the same room where cancer patients come to get their treatments. It's made me very anxious the first time because of this. You feel so bad so many people suffering by your side. Meanwhile you are just there for a boost of iron. I have been treated by Dr. Haggerty. He is a true angel and really helped me with my diagnosis. The man knows his stuff. I highly recommend him and his peers. The facility and staff is very understanding. Considering the treatment facilities they are providing. It's always super clean. They have water, coffee and snacks readily available. As you wait or that you can have while receiving treatments. They also give you pillows, and warm blankets to rest while receiving the treatments on the chairs. The chairs are very comfortable and versatile. I highly recommend this place for cancer patients looking for a facility to get their treatments done. I've even seen drs who have gotten diagnosed come here and sit next to the commoners to get their chemo/radiotion done. A+ staff, facility and drs!