Don't ever pay in cash at Eye Care Associates of Wichita…read more Back in Feb, I took my son to the same eye doctor he has seen since he was 5. I made the stupid mistake of paying $90+ in cash, BACK IN FEBRUARY, for glasses. Now this morning, I realize we've never heard about his glasses. I have called today and found out that they took my $92.XX but have no record of the payment I made. Do I have the receipt? No, because it's been over 60 days and I stupidly thought this was all paid for and we were waiting on their call for his glasses. To say I'm furious is light weight. I am a single mom who has to budget every dollar I have and now they're wanting me to pay another $92 that I already paid. I'm sure there are cameras with footage of me paying the receptionist my $92.XX but was told they don't have that. As of now, "they're looking into it and will get back to me". When I asked what that meant, she gave me no clue or idea on what looking into entailed. Super disappointed. I'll be in to get the prescription in the morning, request they pull their camera footage of me paying at the front desk, or count their cash that day because if they have no receipt or record for it, they should have been over $93 dollars in cash that day. I do know today the optical lady called me back 5 minutes after I called and said Dr Eubanks said there was no cash transactions that day. Same guy who we've dealt with for over 10 years, now calling me a liar because I doubt you got that info in 5 minutes from two months ago for Trisha to call me back with when you couldn't call for two months to say I owed you $92.XX till I called this morning looking for his glasses.

I was visiting Wichita for a golf tournament. My eyes had been bothering me for quite some time and…read moreit had been almost a year since my last eye exam. I called last minute to get in for an eye exam and they were able to schedule me for the same day within an hour of calling. I got there 20 minutes early and they took me in early. The exam was thorough and the staff was friendly and professional. I highly recommend.

I recently wrote a bad review for Lentz eye care. I accused the 3 stores of only being open 3 days…read morea week. I was wrong and apologize for my words. They were simply not open for one Friday and one Monday for new softwear training. I can feel the egg on my face as I am writing this. On the flip side i was able to pick up my new sun glasses. They are so darn cute and the prescription perfect! They have the best selection in town! Thank you!! Nancy Bonner

after they charge your insurance then send us a bill for…read more174.00 after 3 months for the price of an eye exam. Medicare doesn't pay?!

dr patel and staff are excellent very friendly very knowledgeable. they greet their customers by…read moretheir name and make you feel at home and welcome to be there

I've been with Dr. Patel for years. And she has always been great. I'm 70 years old, and because…read moreof Dr. Patel and her staff, I've never had better vision. I've had myopia all my life, now I don't and it is wonderful. It's life changing. Wait times are minimal and she and they always take that extra step to ensure the health and comfort of their patients. And I see how cares for others, I don't know how she does it. But we are lucky to have her.

I felt very welcomed from the moment I walked in the door. The staffs were all friendly and…read morehelpful. The check in process was so smooth. This place is very modern & clean and equipped with the latest technology. I appreciated how thorough and professional Dr. Boswell was. I'm glad I left my old place and would highly recommend Andover Family Optometry to anyone.

Even tho I feel I received a good, comprehensive exam...the check in process, optical dispensary,…read moreand insurance billing processes are frustrating, and frankly not worth the hassles. My family and I will be going elsewhere in the future. This business is just out to steal as much money as they can from patients.

Dr. Becker is amazing and very knowledgeable!! i love going there!! everyone else is also very…read morefriendly!!

Wichita Family Optometrists is an efficient and professional office. Dr. Ryan Emrick treats me for…read moredry eye along with regular eye care. He always tries to find the best and updated solutions that will work for me. I appreciate the kind and professional care I receive at Wichita Family Optometrists.

Today I accidentally tore my contact lens. My new ones wouldn't be in until Monday so I called the…read moreclinic to see if they could help me out. I work through the weekend and my job/safety depends on my eyesight. I called the office and spoke to the receptionist. I informed her of my dilemma and asked if it would be possible to get a trail pair just to hold me until Monday. She said she would talk to the doctor and see if they could do anything for me. It took them two hours to call me back. The woman that called was different and was very uncaring and unsympathetic. She said that they don't usually give out trial pairs without coming into the office for a contact fitting, which is $38. I told her I had just had a contact fitting within the last couple of months and if that would suffice. She said I would still have to come in for a fitting. Really?? Does an eye change that much in a few months? If so, why are contact prescriptions good for a year??? This is the third and final bad customer service experience I will ever have with this office. I would have asked to speak to Dr. Fisher but the last time I had a problem and asked to speak to Dr. Baker I was told by staff that they do not allow patients to speak directly to the doctor. They wouldn't even allow me to leave a voicemail for her. What kind of practice doesn't allow you to speak to your doctor?? I could understand the refusal if I called in every two weeks and asked for another trial pair. I don't and this, to me, was situation with exigent circumstances. Is customer service such a meaningless practice for the staff here? Are the doctors aware or just oblivious to how their staff treats patients? Again, this was my third bad experience with this staff concerning customer service. My family of four will be finding another practice, one where staff has a little compassion for their patients. And, I will not be recommending this practice to anyone anymore.

The customer service here is indifferent. My first appointment I waited over 30 minutes after my…read moreappointment schedule, when I arrived 20 minutes early... nearly an entire hour of sitting around waiting. After waiting, we started the pre-exam. One of their exams scans the back of the eye so you don't have to have your eyes dilated. Cool right ? Yeah, except they fail to mention it is an additional $40 that you'll have to pay for at the end of the appointment. But it gets better. Once in the exam room, you guessed it, waited some more for the doctor. Not as bad, but another 15 minutes in the room passed, the doctor finally came in. The doctor was super nice, you just have to be patient enough to see them. What was supposed to be an hour or so appointment, turned into a two hour ordeal. I gave them the benefit of the doubt, that maybe it was just an off day for them. But! I've realized this is a normal thing for them. The glasses that I purchased arrived after a few weeks, when I went to go pick them up, they were ordered incorrectly. The prescription wasn't accurate & I had to make another appointment to get it fixed. I went back a few days later to check back in with the doctor, and yes waited .. a lot, to get the prescription rewritten - glasses were sent back out to be remade. Almost two months later than my initial appointment, I've picked up my corrected prescription. I waited in the waiting room for nearly 15 minutes while all of the employees had no regard that I was waiting after i signed in. Talking about their personal lives and what they were going to eat for lunch. Eventually I was able to get my new glasses, and they are correct now. If you want friendly staff, this is the place for that - the employees are truly very kind. However, they have no sense of urgency and do not value your time. I went to the doctor for new glasses because I needed them. I will not be returning.

They are great! They are very patient with our kids when it comes to their eyes, and they are great…read morewhen it comes to our Eyecare!

The glasses did not arrive as promised and were received until into the next week. They had to…read moresend them out to be cut ? On bi focal. I am used to working with a very professional staff, as a business professional. They recommended o e thing then backed off making a letter recommendation to justify it. Very disappointed and lacking confidence in their recommendation now. Now I will need to go somewhere else with the glasses received to find out if they really work.

I have been going here for years. I went to my annual appointment this time and was told that I…read morewould "have to have an extra test that BCBS doesn't pay for. I declined but she got snippy and said it is MANDATORY ". I again declined and told her I would go elsewhere. She said ok and didn't seem to care. I had to find a new place that doesn't subscribe to these crooked practices. It is unfortunate because I really liked going there.

I want to bring attention to Phillip Marek, Optician. He is a remarkable gentleman. His level of…read moreprofessionalism is exceptional. I've observed him and how he works with all the patients in choosing frames and going over all the details that can be easily overlooked by customers. He takes care to listen to what the customer is telling him. Phillip, in my opinion, is an exceptional employee and I want to thank him for helping get my glasses fitting properly and comfortably. I will continue to request Phillip in the future for all my adjustments. Patricia Kuhn