My experience with this company was marked by poor communication, missed commitments, and billing…read moreissues. I first met with them on 11/3. Prior to that appointment, numerous messages asking for a time went unanswered. On 11/3, I signed a contract for $5,900 for a chimney liner and hearth installation and paid the required deposit. The balance was paid in full shortly thereafter. I was told the project would be completed by 12/18, or sooner if they could "squeeze me in." A chimney liner was installed on 11/24, and I was specifically told the 12/18 completion date for a functional wood stove remained unchanged. The company was aware from the first meeting that the wood stove was my only permanent heat source. On the morning of 12/18, after multiple phone calls, texts, and emails asking when they would be arriving, I finally received a text stating that I was actually scheduled for 12/19. At that point, I was also informed that they did not yet have a plan for the hearth and had not even ordered it. Later that day, I was told the hearth was on backorder and that the delay was not their fault. However, documents later produced by the company showed the hearth was not ordered until 12/22. The hearth was finally installed on 1/14, nearly a month after the promised completion date. To make matters worse, I later received a separate bill for $855 for the hearth despite receiving no prior notice, authorization request, or approved change order for additional charges. There was also an $800 allowance in my estimate for chimney tear-out work that ultimately was not required, and a $250 charge for sealing around the chimney that was never performed. Mistakes and delays can happen on any project. What I found unacceptable was the lack of communication, the shifting explanations, and the billing disputes that followed. Based on my experience, I cannot recommend this company.

Exceptional Service! After having committed to purchase a fireplace insert from another company in…read moreChittenden county VT., I discovered that the company was unable to offer a chimney inspection and cleaning before installing the unit. In order to make sure my chimney was safe for install I contacted several sweep Companies. Northeastern not only was the first to respond but they were able to schedule service at a very reasonable price within four days of my contact. The team that responded was meticulous and professional and even agreed to do an additional inspection and cleaning of a second flue in the building on the spot for only a nominal additional charge. Back at the office, Dillion the manager also invested considerable time and effort in helping me consider other available insert options that might be available through Northeastern should I change my mind on the first option. While I decided the original insert was still my best choice, based on the exceptional service Northeastern demonstrated, I chose to have them handle the install and I was not disappointed. The install team not only picked up the unit, an exceptionally heavy one weighing in at almost 600 Lbs from the other retailer, but as a team of only two moved it up over a set of stairs and into its final location. In conclusion I would recommend this company highly to anyone seeking chimney services and will continue to use them in the future for not only routine inspection and maintenance services but any other that is needed!

Mason and Phyllis are very nice people, but they don't seem to be at all knowledgeable about…read morechimney maintenance and sealing. I had them out around 5 or so years ago to seal the crown of my chimney. Not knowing anything about it at the time of course, and based on their reviews, I fully trusted them as to what material should be applied for that purpose. Mason applied several tubes of Alex Plus caulk to the chimney crown. I was a little surprised they would use caulk, but then they were the "experts" right? They said this stuff will last 40 years, no problem! Your chimney is now fully sealed and protected! A few days ago I went up to inspect the chimney crown. Not an ounce of that caulk remains. Nada. Nothing. It's all gone. We're right back down to naked concrete again. And who knows how long it's been like that. So I called the Alex Plus manufacturer, and they said you should NEVER use Alex Plus for that purpose! Spoke to a chimney sweep, who said you should only use elastomeric sealants specifically made for chimney crowns. He was surprised any 'professional' would do something like that. Obviously, they didn't know what they were doing. Or what kind of sealant really should have been used. But they were nice. So $300 down the drain. Don't make the same mistake I made. Find somebody else.

We didn't actually use their service since they had since moved outside of our area, but my review…read moreis about their response. Even knowing that we'd never be an actual customer, they gave very detailed responses and advice. I have seldom ever encountered such service! If they are ever able to service our area in the future, I wouldn't hesitate to give them my business.

Amazing service. Top notch suggestions and advice. Brian obviously knows his way around an off-grid…read moresystem. Immediately pointed out the issues I've been having with my stove and has jumped at the opportunity to fix/clean up the mess others have carelessly left behind. Excited to continue working with ADK clean sweep and it's very clear now why they've come so highly recommended. Thank you

I called Adirondack Clean Sweep Chimney and they we're at my house within days. We just purchased…read morethe home and need to have the fireplace evaluated especially since we plan on implementing short term rentals. Brian McCormack communicated with me right away to set up a appointment. He showed up on time, was very professional, did a complete evaluation and cleaning. He left no mess behind, was courteous and very helpful. He even offered some great tips on what information to provide to renters about fireplace safety. Additionally, his price is more than fair. I would highly recommend Adirondack Clean Sweep Chimney to service any fireplace.

Sent an email outlining an issue I'm having with my fireplace two weeks ago. I'm still waiting for…read morea reply. With a response like this why would I consider then for anything?

From the owner: Chimney Cleaning, Chimney Sweeping, Chimney Inspection, Chimney Lining, Chimney Relining, Wood…read moreStoves, Pellet Stoves, Masonry Work, Chimney Repair, Chimney Waterproofing, Chimney Rain Caps, Brickwork, Chimney Installation

Employee from here nearly caused a massive accident today on my drive to work (9/24 8am). Cut off…read morethe car in front of me along with the 2 behind me so quick that they spilled items from the back of the work truck all over the road before taking off. We all slammed on our breaks to a complete stop. Car behind me had to come up on my side to avoid slamming into me. I've seen wrecks in front of this place before, I'm assuming this is how they happen. These people should not be out driving around let alone working on people's houses. I will make it a personal mission to dissuade anyone from doing business with these dangerous fools. The driver in question is lucky I was on the way to work, all I'm going to say.

Pre-fab Fireplace installation. Professional quality work…read morecompleted at Sugarbush Vermont South Village Condo.

You can read my review about this project ( total hearth and wood stove installation ) for Black…read moreMagic Chimney in Manchester- I'd did not go well. I got in touch with Gary and I am so glad I did. Gary may not be up to speed on latest tech for running his office ( hand written estimates but they were well thought out and very complete ) but he is very good at what he does, communicates promptly and made honest assessments and problem fixes along the way with courtesy and professionalism. He charged me half of what the other place wanted. His crew was capable and kind. The project came out great and in time for winter ! I highly recommend and no this is not an imposter, I'm a real customer !

Get an estimate in writing. I didn't and was charged over twice what I was told on the original…read morephone call

The whole team at Black Magic were great partners as we renovated our fireplace and chimney -…read moreespecially Corey and Chris. They were knowledgeable, gave us a range of options, explained everything clearly, and were conscious of our budget. They also were great at following through to ensure everything was working right and that we had peace of mind. We very much recommend calling them if you're having fireplace or chimney issues.

I was charged 250 dollars for what I was told would be a thorough itemized estimate to have a wood…read morestove Installed. I waited three weeks with almost no response to my calls and emails only to receive a woefully inadequate estimate missing most of what I asked for but managing to estimate parts costs for the handful of items they listed ( but did not itemize ) that far exceeded retail. No. I called asking to speak to someone about my estimate? No response. I found another company locally and got a complete job at half the price that I am very happy with. BM outright stole 250 from me and they still have not called me back.