I've never written a review online about anything, until now. This is just as a warning to others. Make sure you check your ticket carefully when you receive it from the counter. I asked for a 7:15pm return ticket to leave Boston, but instead received a 7:15pm ticket to leave New York; I didnt realize this until it was about time for me to go back -- which is why I'm still stuck here writing this from Boston. Its also extremely difficult to get refunds. Its a wonder how this company is still in business. read more

My friend and I took a trip to NYC this weekend and decided to take the greyhound bus instead of the china town bus thinking since it cost too much we would be at ease. To be fair the bus itself was really comfortable and they also had outlets to charge your devices. However, the customer service was atrocious. The bus drivers were extremely rude and unprofessional. My sister got off the bus to get some water she wanted to inform the bus driver but she was on the phone so to be polite she didn't interrupt her conversation and asked me to inform her that she will be back in a minute. So, the bus driver finally gets on the bus and I went up to her to speak to her she completely dismissed me and started taking off so finally when I got her attention she was really RUDE and said she won't stop because she has already taken off and it was the passenger responsibility to inform her before getting off the bus. Luckily my sister was able to make it back while we were still in the parking lot. On the way back from NYC the driver did not accept our tickets because the paper had a little bit of chocolate on it. Are you serious? Who does that!!!!! His lame excuse was that he has to file that ticket so it can't be "mutilated" Finally when we got back home our ride was running a little late hence we had to wait at the bus station in Baltimore WORST MISTKAE EVER. They have homeless people just hanging out there. 2 females were having an argument with each other using really foul language and the security guard stood there and did nothing to stop them. REALLY!!!! There were 2 year old kids there witnessing such vulgar behaviors. Such a disappointment I am never taking greyhound again!!!! read more

My bus is 3 hours late with no eta. The lady (black lady with blonde hair) at the front desk cannot be more condescending and unhelpful. I tried to give greyhound another chance after bad experiences several years ago. Nothing has changed. Terrible company. Never again. read more

I got to the bus station 4 minutes before it was supposed to leave I got there and the person said that my bus had been left,how does a bus not leave on the appropriate time it was supposed to leave,and they won't refund my tickets read more

Use Bolt or the Chinatown busses instead. Greyhound makes no effort to leave on time and costs more as well.

Staff was terrible and rude. Long lines because there was only one person doing tickets and all the machines were broken. Was delayed for at least 3 hours along with many other travelers. If I ever go to baltimore again I'm definately never taking greyhound if I can help it. read more

I am writing about Greyhound Company as a whole. If I could give no stars I would to express my displeasure. I had recently had two of my Aunts pass away on the same day. Grieving I called Greyhound to order two tickets to Dayton, Ohio because that was all I could afford to travel on short notice. I even asked if they had a bereavement discount. I was told no but that was okay. The tickets were a total of $318.00. I spoke with my Grandmother would informed me that the family could use the money to bury one Aunt (my Mom's sister) in my Mom's grave. I called Greyhound less than 24 hours later requesting a refund and explaining why. I was instructed to do it on line. When I asked if he could document my reason he said he could not. Then why does Greyhound disclose these calls are being recorded for quality assurance. Now I have received an email denying refund because of how cheap the tickets were. I get the Greyhound has non-refund policy but during these trying times it should be a voice of reason that wants to help humanity but nope. Not Greyhound. Why would a large company care about people other than to take their money without care. I never used the tickets and know their telling me I can't even reschedule for another date. I am the most discussed with Greyhound as anyone could be a company. Greyhound if you want to satisfy a customer who is outraged with you lack of humanity, make a check out for $318.00 to West Memory Gardens in Dayton, Ohio for Pamela A. Matthews. read more

This place deserves ZERO stars!! I booked a bus to got to Philly from New Carrollton Md., and I knew I needed to switch buses in Baltimore. The 1st bus pulls up and the driver doesn't announce the destination, nor open the door. He sits for less than 2 minutes and pulls off. I have to catch a 70 dollar cab to bmore so that Im on my bus to philly and request to speak to a manager. He comes out and apologizes offering to reimburse me for the cab. He tells me I need to GET BACK in line to get reimbursed which causes me to miss my bus. Clearly Im angry and I tell them that their service is unaccptable. Im told by the manager that it is my responsibilty to know when my bus is coming. Are you kidding??! Needless to say, as I write this I've been on hold with their customer service department for 16 minutes and counting... read more

STAY AWAY. I have taken 3 trips within the past month and every single trip has either been cancelled or delayed over an hour. The employees here are rude, slow, and incompetent. The buses are run down and broke and UNSAFE. I witnessed a man in an electric wheel chair stuck on the handicap lift for atleast 15 minutes in freezing weather OUTSIDE with no coat on as employees fumbled to get the lift working again. The same trip, two women on the bus (one with a child!) started cursing each other out for 30 minutes straight. The bus driver had to stop on the highway 2-3 times and threaten to call the police. I would recommend customers avoid the Greyhound line all together and take OurBus or Megabus. read more

So I haven't rode greyhound in a whole but I have to say this was the worst experience ever. The people working were friendly etc. however we had a Peter Pan bus where the air was not working properly I am sure they knew that. 2 hrs into the ride people started complaining etc it was torture. I don't know why they would put so many people through that. We finally took a break and he said it would take 3 hrs to get another but but we only had about 45 minutes left to go. Needless to say we continued the trip. I was glad when it was over. Greyhound needs to do better unless they are planning on charging $5 or less. read more

HORRIBLE SERVICE. 2 hours late from Baltimore to New York, no one says anything, they just kept us waiting in line.

Don't use greyhound unless its your only choice. Everytime I've rode with them they are extremely late, not minutes but hours, my trips normally take twice as long as they should. The buses lack WiFi and you can forget about getting a refund. read more

After debating between megabus and greyhound we decided to take this for a trip from Richmond,VA to NYC. I gave it a 2 star because the bus was Ok and there was air conditioning , wifi & outlets. However, the bus was late , the workers told us a wrong bus to get on & worst part of it all was their poor customer service. The drivers are so rude and talk to customers like they're little kids. read more

I've been here many times en route to New York, Amherst, MA, and more. It's a Greyhound station, so it's not a Hilton or anything, but it's usually clean and well-cared for. Attendants are happy to answer your questions and there's a small waiting area. Decent snack machines, too! read more

I use Greyhound services every other week, however they have become vary inconsistent with there policies, and they do absolutely nothing to accommodate the customers. read more

Im beyond disappointed and i will NEVER TAKE THIS BUS AGAIN ITS RIDICULOUS. AND I WISH THERE WAS A WAY YOU COULD NOT GIVE THEM A SINGLE STAR. Here's what happened. I really wanted to spend a day with my grandma because she lives in new york and I live in Maryland, but because it is so expensive to take a round trip on the train i decided i'm going to use the greyhound service. Mind you that i only get one day off from work so i got to be in maryland tomorrow afternoon (July 24) I booked a fare from new carrollton in maryland to new york. i woke up extremely early to get the 5:45am (WHICH WAS LATE) (July 23) bus. they say they are going to change buses in Baltimore MD ( which i'm cool with as long as i get to new york the time they told me on the itinerary because i don't mind being 10-20mins delayed) Got to baltimore and on the itinerary i had its from New Carrollton to PHILADELPHIA to New york. Now i got in Baltimore 6:30 something. Now on my itinerary from baltimore, they will start boarding 7:05 . im here waiting and waiting and waiting until i looked it was 7:30 mind you i've been here since 6:30. Now im here n im like what is happening, so i went to the counter and ask the lady, What is happening and she asked for my confirmation number, I gave it to her and then she was like. OHH THE 7:05 BUS IS NOT COMING. WHAT THE HELL!!!!!!!! So im like i did not get an email or something to notify me that there has been changes. SHE IS LIKE, i will change your ticket to get the 8:10 bus. I asked what time will that reach new york because that 8:10 bus has to GO TO PHILLY. she replied "2:30"‍ I AM PISSED!!! NOW, IF I DID NOT GO TO THE COUNTER TO ASK WHAT IS HAPPENING I WOULD BE HERE ALL DAY WAITING BECAUSE THE BUS I WAS TAKE IS NOT COMING AND I WOULD HAVE TO CHANGE MY TICKET!!!! im supposed to be in new york by 1 o clock because my itinerary said it would be there by 12:30. I MEAN IF IM GOING TO BE THERE BY atleast 3 o clock or later because they are ALWAYS DELAYED APPARENTLY. IT DOESNT EVEN MAKE SENSE!!!! i wish i could just get back my damn money and go the Hell HOME cuz this is ridiculous. yall gon be 2.5 hours or more late and you feel thats okay. read more

The worse bus company I even experienced . Bus always delay or cancelled but Zero compensation. Passenger come late by 2 mins and need to line up counter for ticket Change with $20 per ticket charges. Very unfair and worse management company. Don't even travel with greyhound. Travel with Peter Pan is the best solution. read more

Shame on you!! My son who is in the Navy, surprised me at Thanksgiving, he rode from Newport News with friends but took Greyhound back.... HUGE MISTAKE!!! His bag made it from Baltimore to Richmond but never arrived in Newport News. Greyhound was not willing to assist him so I tried as well. I spoke to a man who said he located his bag (in Richmond) and would have it put on a bus to NN, once there they would call my son to pick it up. He could not or would not give me a timeframe (even though I was told GH has 3 buses daily from Richmond to NN). Well guess what Greyhound??? My son is STILL WAITING FOR THAT CALL!!!! Never again will my son utilize GH. read more

My experience with Greyhound has been absolutely horrifying. I purchased a bus ticket for my child and her 3 year old son from Atlanta to Baltimore. 7 hours later my family had only gotten as far as Durham, NC. To then be told that the driver was out of hours and the next bus is supposed to come at 7am but no guarantee that the driver would still have hours to drive. After having my 3 yr old grandson in the bus station for hours between 2am to after 5 am. I had to purchased her a,ticket with Megabus. I have been waiting for 3 months for my reimbursement. I have my confirmation numbers and the supervisor's name who promised the refund yet still not a dime. When you call them. Their calls are outsourced to the Philippines and you cant get any resolve just a host of apologies and I understand. It would be a cold day in hell before I would spend my money with Greyhound. They used to be the top transportation bus company now they should be out of business. read more

The employees behind the counter aren't very helpful. Today my departure was scheduled for 8:30AM, low and behold as we're all standing waiting to board an announcement comes over the public address system at 8:31AM that the bus is behind schedule and will arrive in half and hour. This happens way too often. Very unprofessional and inconsiderate. The driver Shawonda was very pleasant. read more

This place is horrible, the employees play and treat everything like a game. The front desk attendant was talking on her phone the entire time. She also forgot to give me my ticket, told me I had everything I needed. This place is a wreck just catch the Amtrak or mega bus read more

We found our experience here very positive: quiet & clean station on a Tuesday morning. The trip was quiet and uneventful from Baltimore to NYC. The driver was kind & funny. The only thing that would have been even better was if they would've stopped at a travel center for 15 min. so passengers could pick up refreshments, especially because it was a long trip. Thanking God for our great trip on Greyhound! read more

I initially gave them 1-star, but upgraded their service to 3-stars. I thought they overbooked tickets so now 20 of us have to wait an hour and a half for the next one (which I'm assuming is late). Frustrating : / Then I realized it might have been booked because other people missed their previous rides. Specifically, if you miss your bus at 3:30pm, you can take the next one at 4:30pm. That's a nice perk instead of making the ticket non-refundable. read more

I am extremely disappointed in my greyhound experience. You always think in your mind that greyhound is going to be a reliables bus but I was soooooo wrong. Going there and coming home the bus was over 45min late. But what made my experience so horrible was the stuffs attitude at every station. I always try to be extremely pleasant but I was always greeted with so much attitude and negative energy. I am truly sad to see greyhound go down hill so badly. Only positive thing I can say was the app they have becuz is it the ONLY reason I knew I had to transfer buses. read more

All I have to say is I will never use Greyhound Bus Lines ever again. It was an awful experience; from Baltimore to Richmond to Raleigh. When buying my tickets online it said there was WiFi and power outlets. The WiFi isn't good and some seats didn't have power outlets at all. Half the time your on the bus it just feels like your fearing for your life. Just would never recommenced to anyone. read more

Absolutely the worst service I've seen in a long time! Not sure I'd attribute the ignorance of the employees to the New Years bustle of travelers returning home. But, I witnessed a transaction of 1 desk assistant getting change for one patron, which required 3 individuals to stand around one cash till for 5 minutes hobnobbing with sour faces, and looking clueless with each other instead of helping other passengers (to include myself) with answering questions, and purchasing tickets. Their behavior will solidify my decision to continue using Megabus or another comparable bus line. During the whole duration of my encounter with "Greyhound," there were only 2 people who offered any assistance, and from the appearance, there were way to many patrons to assists for there only to be 2 knowledgeable employees to handle such a high volume of travelers. Thoroughly disgusted and annoyed! read more

I literally always have an issue with Greyhound, it is just expected at this point. But what I experienced Wednesday night before Thanksgiving was not only unacceptable and appalling, but downright TERRIFYING! My driver was 2 and a half hours late arriving for pick up (WITH NO TRAFFIC) - we literally pulled off at the ACTUAL TIME that I was set to arrive at my destination!!!!! It was clear upon pulling off that she was not really equipped to handle the bus. Slamming the gas, then the brake, in a jerky motion. Then, suddenly we are pulled over at a gas station about an hour into the drive. She is lost... Apparently the other passengers on the bus prior, who were coming from VA said this has been an all day thing with her. She was not at all familiar with the routes, apparently getting lost several times. Finally, a passenger proceeded to the front of the bus to assist her with directions. She had to make a U-turn in a 3 lane roadway, which she did not clear, causing her to have to make a 3-point turn - but without haste, she just sat sideways across all 3 lanes of traffic casually, which felt like an eternity. Oncoming traffic honking at us, and then a box truck BARRELING toward us, who didn't have time to stop, literally came within inches of t-boning us!!! Everyone on the bus screamed, it was that close. We finally arrived at the stop in Wilmington, DE with the help of a passenger, and after letting those people off, she gets back on the bus and says "OKAY, WHO KNOWS HOW TO GET TO PHILADELPHIA?" Are.you.kidding.me. Needless to say, we did not arrive in Philly until 2:40am - when we were set to arrive at 11:45pm - all the night before Thanksgiving. It was the worst trip I have ever been on, hands down. This person should not have been operating a bus, and was clearly not trained efficiently! read more

Worst bus service ever. I had a 10AM bus to New York and the bus literally pulled into the lot at exactly 10AM and pulled right out not taking any passengers. Now I have to wait for the next bus to finally go home. read more

Judging from the reviews, I am not the only person left with a poor experience. Bought my tickets online, super easy. Got to bus stop to find out bus was 4 hours late ruining entire trip. Best yet, exchange policy pretty much guarantees that I will lose the money I paid for the tickets since. Even if I do use the ticket it has to be on the same route and I have to pay twenty bucks per ticket to use the tickets I already purchased within 1 year. Hey greyhound you just lost 5 potential customers for the rest of our natural lives. And I will be sure to tell EVERYONE I know not to use your company. Merry Christmas! I hope the slow wheel of capitalism eventually puts your company out of business. read more

I recently had the worst travel experience with this company. I purchased 2 tickets online through their website about a month in advance. When we got on the bus they had overbooked and my sister and I had to stay at the bus station. The bus driver told us to get off of the bus and to get our bags. He told us we needed to go inside and figure out when the next bus was leaving for our destination. We finally got a manager and he refunded our ticket and gave us two free tickets and front row seats on our next bus. This made up for a lot. Our bus ride was pleasant. We got to our destination and there were greyhound people arguing with customers about similar situations as the one I was in. Because of this I would never book with greyhound again. read more

Stale nachos, delayed bus times, busses arriving late , and some of the workes with a dirty mouth when asking questions

I don't care if the station is trash I just want my bus to be on time. I came here to travel to my destination. If the bus isn't on time why do they even set a departure time to it? Every time I've taken a bus here it's been behind schedule. Greyhound needs to get itself together. read more

Terrible. My 850pm bus was canceled with no notice. Next available bus wasn't until 340am. Now it's 615am and still haven't left the station. Do yourself a favor and take a more reliable bus company. read more

And again, here I am hoping that my bus won't be late or at least not over 15-20 minutes late. I will begin to give my money to Megabus or Boltbus. I'm not sure if Greyhound is understaffed but this is absolutely absurd! And then, when the drivers finally do arrive late they take their time leaving after all the passengers are on and seated. read more

Honestly, I wish I could initiate this post by giving this location zero stars. The staff was very rude and bordering on verbally abusive to our family members that were New York bound. Not only was the bus overbooked without reason, the staff behaved as though it was the family's fault. I could be off here, but can someone logically explain how a bus service over books and then proceeds to blame it on the customer? Didn't think so...Furthermore, the staff member (Jalil, I believe) began yelling at the family which consisted of two young girls who became visibly fearful for their safety. When did we forget what customer service truly meant? When did we forget that the customer is the one that pays the salaries of the employees that work at these sites? When did we forget all that? I guess Greyhound forgot it long ago, at least on Haines Street in Baltimore City read more

ZERO STARS!! First off let me apologize for the length of this review. Greyhound is by far the worst company to travel with... I had to take a last minute trip to Atlanta. On the way down it wasn't so bad the people were sort of nice. The buses were a few minutes late. Now coming back traveling from Atlanta was a disaster!! When I was getting on the bus I was stopped by driver who was I guess bothered by what I was wearing. I like to travel comfortable I had on workout gear sports bra running pants and a jacket. DID NOT reveal cleavage, nipples, ass just a little midriff. This man told me to zipper up my jacket. I looked at him and said are you serious?? He said " yeah and I'm not going to tell you again". At this point I just wanted to get home so I zippered my jacket halfway and boarded the bus. Greyhound needs to train their employees to shut the fuck up and smile. I have a father to tell me to zipper up if I'm showing too much. I'm not a child and I'm not your child damn it. No body is forcing you to work here sir. You chose to work here don't be a dick because you're having a bad day. Anyway When we got to VA we had to wait a long time because they didn't even have a driver to finish the route. Buses were late did not arrive to my final destination on time. I am NEVER taking Greyhound again!!! read more

Due to back up traffic leaving IAD I was late arriving at the Greyhound bus station in DC and missed the first of two buses I needed to get back home. Although there were several people in line the lady was really helpful and went for the manager. They showed real concern for my situation and he gave me a voucher that I could use when I got to Baltimore for the second leg of my trip. I had a long wait, which was nothing to do with Greyhound but wasn't stressed out by it due to their kindness. Pat Stone read more

On January 20, 2020 my parents were scheduled to travel to New York from Baltimore downtown bus line out of the Greyhound bus lines their bus was scheduled to leave at 12:45 am;they arrive there on 12 o'clock. After two hours of asking what's going on they were told that the bus had broken down and that they needed to move the passengers to a different bus. My mom kept going up to the front desk where there was a guy with a very heavy African accent; he was very dismissive and would just say that they were working on it after two hours my mom became very frustrated and contacted me. My parents speak very broken English, so I told my mom to let me speak to the guy because I purchased the tickets and speak fluent English. He would not speak to me and told my mom that it would be refunded and that they had to buy new tickets; there was no accommodations, no suggestions, nothing. He wouldn't even assist them with the purchase of new tickets. I had to buy tickets from Peterpan. I hate to pay the race card but there's nno oof her explanation to me as to why this man was so dismissive witty my parents. I feel that because they didn't speak the language well he could give them a hard time. This man should be fired and shouldn't work in customer service. read more

I use greyhound a lot to get around the country. My company gets a discount.. but this station right here sucks ass.. every time I come to this station my bus is always late making me bus my next bus.. but this trip here took the cake I was going from willmington Delaware to Kansas City willmington bus was on time got to Baltimore the bus was 7 hours be hide ... a small little 24 hour bus ride took me 2 an half days cause of there fuck ups never again well I take a greyhound I'll use Peter pan or someone else this company needs to be shut down read more

Not only do I wish I could give this place zero stars, I wish I could give it negative stars. To begin with, the place is filthy and smells as if it hasn't been cleaned in a very long time. The employees working here are rude, the opposite of helpful and do not work at a fast pace. It is very confusing when you walk into the building because there are no signs or people to direct you. Where do you go if you have a ticket? Where do you go if you have to buy a ticket? Where do you go if you need to check a bag? None of that is clear. I ended up waiting in line for 20 minutes (they only had one clerk working the ticket counter despite the four or five employees standing around the terminal) and it wasn't until I was almost at the front of the line when one employee finally told me that I cannot buy tickets at the ticket counter, the only way to purchase them is through the self service machines (which are around the corner from where you walk in and not visible at all). So I buy my ticket and she tells me that despite the fact that I am not checking a bag, I have to get a tag for my carry on. So I have to go back into the same line I was already in and wait another 20-25 minutes for the one clerk to go through 3 people. I read some reviews before buying my ticket and I truly wished I listened to them. Sure the bus station is located centrally in Baltimore but I wish I had paid the extra money to ensure a more comfortable trip. I will certainly never be using greyhound, especially in Baltimore, again. read more