I have to honest my heart to tell whoever will take Greyhound Bus!! I just dont want you to be the next ME !!! I was Discriminated and rejected to re-boarding without any reason in the morning 7:50am at Cleveland on April 26th. I booked the round trip from New York to Detroit. As the Bus arrived at Cleveland in the morning 6:50 am everything goes well. However, after one hour layover, the broadcast said to lineup whoever will go to Detroit at 7:50. I lined up and patiently waiting for the Operator to check my ticket. "BACK OFF!!" the operator stared at me and yelled. I was shocked at that moment. " why ?"I asked. " JUEST BACK OFF!!!" He shouted to me again. " Can you explain, why?" I asked him again. At this time, another person ( he is the Supervisor actually) behind me says" just back off, come over and talk with me!" I didn't move until 30 seconds he said I AM A Dangerous Person!!! ??? REALLY?? What I Dangerous For? He said" Because you are standing there when I asked you to be back off 10 minutes ago!" he goggled at me and responded immediately. " are you sure it's 10 minutes not 30seconds?" I doubted and inquired him to answer my question. At that moment there were still some people waiting in line. Instead of answering my question, He turned around and LEFT without saying anything. Since he left, I went back the line and continually line up with lots of confusion and afraid. As approaching to the Operator, he said" I Wont Let You Take My Bus!" then, He shut the Bus Door and leave me !! I was standing there and wacting the bus Left!! Helpless, scared, and hopeless is fulfilling my whole-body !! No one even asked me if I was Ok and cared about me at that moment. In order to figure out that why I was rejected to take the bus. I tried to find the manager of the station to give me the reasons. After half hour, I finally figure out that the man I spoke with was the supervisor. I requested him to explain what was happened, why I was discriminated, and why he says that I was a dangerous person, since he is the supervisor, why he didnt do anyting and just let the Operator shut me out of the bus! He looked at me and says" the Operator think you are a Dangerous Person, I can not do anything about it!! If you are continually argue with me, I dont think you are able to take next bus to Detroit!!" Excuse me??!! Are you threatening me to do not saying anything about your service and behavior??? when I say i wasnt argue with him and just state the truth and also want him to give an explanation. The other lady next to him says: "you can continually standing here, but you have to traveling somewhere else!!" " what?" I amazedly respond. Since they saying that, for self-protection, I pulled out my phone and took the picture of them. " Are you taking the picture?" the another lady assailed. " Yes." I replied. " This is the PRIVATE property. YOU HAVE TO DELETE ALL THE PICTURES!! otherwise, YOU WILL Not be ABLE TO LEAVE THIS DOOR!! " I first told her that Greyhund is not private property, She says" I DON'T CARE!" Then she picked up the phone called the Police says, I was threatening and yelling at her at the Bus Station, asked the police to arrest me!!"" . No matter what, I know that this is UNITED STATES, either the Law or Ethics wont let any one or any company BULLY AND OPPRESS a person's legitimate right!! So, no matter how they were threatening me, I kept myself be nice and kind. because I knew that they eventually will pay the price for what they've been done. So, Peoples, Be Careful to take Greyhound BUS from now on!! and be self-protection!!!ew helps others learn about great local businesses. Please don't review this business if you received a freebie for writing this review, or if you're connected in any way to the owner or employees. read more

Listen don't bother with high expectations! If your only concern is to get from point A to point B you're in luck!! The station itself is big and semi-clean, I didn't even bother to use the restroom I already heard enough horror stories. Now the bus was decent comfortable and the bathroom was clean! Like I said if you just need to get from point A to point B you my friend are in luck!! Travel safe! read more

This review is for a bus driver by the name of Lewis. FIVE STARS review is only for Lewis! On Saturday June 24, instead of flying from Pittsburgh to Detroit, I decided to take a Greyhound. I wanted to take the Megabus, but as of last year the,Megabus from Pittsburgh to Detroit was eliminated. I had no idea why. The first part of my Greyhound adventure was okay. This was from Pittsburgh to Cleveland which began boarding at 7:20 am The bus driver had a very hardcore matter of fact personality. I guess working in the bus driving field, you more or less have to have that personality. He was very direct with the rules and gave the riders them in a harsh manner and letting the riders know that he will not have any problems throwing you off the bus or leaving you behind at the rest stop if you are not on the bus. The second part of my journey was from Cleveland to Detroit. I made sure that I got the bus driver's name in Detroit. His name is Lewis. Beyond TOTALLY AWESOME!!!!. When Lewis gave the same rules he had a very very very pleasant personally. Before that, he greeted each person with a smile. As we were leaving a break stop, Lewis asked everyone to look around. He wanted to make sure that everyone was on the bus. He asked the bus if any somebody that they don't know may be missing. One person said the guy who was sitting in front of them has not gotten back on the bus. Lewis smiled and exited the bus. A few moments later the person and Lewis got on the bus. Lewis totally rocks. At the end of the trip, he contagious smiled continued as we all exited the bus. read more

If there was lower rating then 1 star, I would give that. My bus on 12/30/18 was supposed to come at 2:30AM and right now it's about 10AM. We have been waiting for over 7.5 hours with no information about when our bus will arrive. Tried calling customer service 5 times and each time ended in hang up with no response. The people at front desk did not give any response to when the bus will come or whereabouts after almost 8 hours of waiting!! These trips aren't cheap and we can't even get someone to talk to about this issue. No requests for refund are taken. I would not recommend greyhound to anyone ever! Anyone who can find another company should use them. Greyhound Cleveland sucks!! Stay away, save your time and money. read more

Worst ride ever. My bus broke down and I was 4 hours late to my transfer and missed the transfer bus. Inconvenienced and missed an interview I was supposed to have. Wasted trip! Greyhound did not refund me. Customer service barely speak English and take forever to answer the phone then they hung up on me twice. Horrible! read more

They have the worst customer support ever, and do not care for the customers. They will leave you sitting out all day with no bus.

Not going to lie, I was nervous about having to use this station twice in two days, once in the late evening hours. The terminal is very well-lit and there are multiple security guards visibly patrolling the interior. I felt it was warm and well-kept. Both at 11pm at night and 11am I felt safe. The staff was courteous. read more

I was recently traveling the region with my sister, who is visually impaired and purchased tickets to Detroit over a month in advance. When we arrived at the station, I was greeted by an extremely rude boy at the desk when I asked a simple question about boarding. I was then told by another gentleman that there was only one seat left on our bus, and that there was nothing he could do. There was another bus leaving 10 minutes later, and I asked the desk associate if we could board that bus. She told me that she could not reissue our tickets but would tell the driver to take us. When we got to the gate, the driver refused to let us on because our tickets had not been reissued. I returned to the desk to inform the associate and after this second bus left us, she suddenly decided that she could reissue our tickets for a bus 4 hours later. I tried to explain that we had a flight out of Detroit later that evening and the bus would be too late, but she said that I could not be placed on the bus before this one. The staff was happy to talk to each other about the situation, but talked through me and walked away before I could get a question out as though I wasn't even there. The only reason that I am writing this review, and willing to give it a single star, is because of Tasha, our saving grace. She found us and asked about our situation (as well as 2 other people who had been at the station overnight and also were not allowed onto the early bus that I had missed). I ONLY want to thank and recognize Tasha, because she was actually willing to speak TO her customers, and worked to find us a viable solution. So thank you Tasha, I hope that your supervisors see this and decide to put you in a position to train your coworkers in professionalism and customer service. read more

Disgusting, disgusting, disgusting. The bathrooms were beyond dirty and the waiting area should be cleaned. My bus was 2 hours late and the staff appeared to not have much information on my departure. In fact, they seem annoyed that I continued to ask. Do not use the restrooms! Go somewhere else! read more

I saw the reviews before and thought I can't be so unlucky to be in such dismal situation. Turns out that I learned a lesson: if you don't want to experience a 13 hours delay, do whatever you can to avoid this s***hole. Our bus was scheduled to leave at 10:40pm for NYC, at 12:00am we were told that the bus can only pick us up at 4:20am. The bus didn't start off until 5am. Okay this is miserable enough. But what I didn't expect is that at 11am, the bus broke down, and the driver told us an hour later that the alternative bus is arriving 3hours later. Okay. So at 3pm, the driver told us it will come in another 30mins. Fine. Then at 4 the driver said that bus missed the turn on highway. At 6pm, the bus finally arrived. This is f***ing unbelievable. This is my first using greyhound and it'll be abso-f***ing-lutely the last time. read more

Gets you from A to B on the cheap, but otherwise this place is completely avoidable. The bus itself wasn't bad. It was quiet and didn't smell that terrible. Make sure you get there at least 30 minutes before your bus leaves if you're using will call. read more

Rude staff who was very un-understanding and resemblant of a high school cook from hell. the chairs are uncomfortable and the staff is rude as hell. I would recommend anyone and everyone to rather just book a flight than waste their time and be treated like a person who does not matter read more

Worst ride you could ever ask for. The seats are not comfy at all. The bus smells like pure piss. The employees is this company are the definition of rude. Would never recommend taking a trip with unless it's necessary. read more

Haven't been on a Greyhound in a thousand years but when I heard that the MEGABUS cleve to Cincinnati run was discontinued I thought I' d try Greyhound. I've had a great experience on a round trip. All terminals and the buses were clean. There was no litter. Bathrooms were clean and well supplied. Charging outlets on buses worked as well as the wifi. Drivers and staff were all courteous and helpful. I would not hesitate to take a grayling anywhere. I'm actually glad that the MEGABUS is a thing of the past. read more

In short: unpleasant and unsafe. I don't know how other reviewers can say this place was at all "inviting" or pleasant in any way. There are always people openly peddling drugs and panhandlers inside and outside the station. Greyhound evidently doesn't have a problem with such illegal activity at their facility because it's there every time. The place made me feel unsafe and very unwelcome. The afternoon routes eastbound are almost always hours late, if they come at all. The last 4 of 5 times I tried to bus to Pittsburgh instead of driving, the early evening bus was 2-4 hours late and once it was cancelled after 2 hours of waiting. The staff are unhelpful, have no interest in customer service, and have little to no information about the status of your bus. If you absolutely must use Greyhound as your transportation option of last resort, be vigilant and don't bring any valuables with you. I will never use Greyhound again, it's just not worth it. read more

The Cleveland Greyhound station has lousy customer service, a dirty terminal, poor food in their restaurant, and the bus I was taking had no driver available when we were supposed to depart. We're all still waiting here, an hour late and counting, and the station staff is not being courteous to frustrated riders at all. The staff is actually being dismissive and rude. read more

So disappointed being stuck in A bus station for 4 hrs only to hear that the driver was sick and had no back up driver. this seems to be the norm at this Cleveland greyhound station. I've been here several times with the same story. read more

I'm extremely aggravated. Our bus was scheduled to leave at 2:30am. They tell us to get here early and we arrived at 12:30am. At 2:30am they announced the bus was delayed because they were experiencing difficulties. After 2 hours of waiting, I got up to find out why the bus had been delayed and they said the bus driver got sick. Well in most jobs when someone gets sick the job still gets done because they have a backup or someone to replace them. It's 5:10am and we are still waiting on the bus to get here! Next time I will take the Megabus, which is only a few blocks down and it is also cheaper. At least with the Megabus I know they will be on time! read more

Cleveland's bus station is a mausoleum last updated in the 70's. There is a food area that has a pretty variety of prepackaged food and a cook that will fry burgers/fries/etc. I was there on a layover at 3am, a perfect time to see the 'real' goings on. The bathrooms were serviceable. I'm probably like you, very hesitant to use bus station bathrooms based on the horror stories. I can tell you on this day, they were acceptable to use. There were crazies walking around and the general mood was unpleasant. However, this is bus travel folks. It's as urban and 'street' as you can get in public transportation. Keep to yourself, mind your business and pay attention to your surroundings are still three pieces of advice to abide by. Cleveland's station isn't pretty at all. However, the staff is helpful, the food is available and usually, the bathrooms are ok for a quick pee. That's about the best you can ask. read more

Three hours late to leave. Additional two hour (and counting) delay with a ticket change. Not sure if I'll ever arrive at this point.

Very inviting facility. The bathroom and waiting area were very clean. The speaker system was very clear and easy to hear. HOWEVER Greyhound's wifi is absolutely ABYSMAL. I'm not sure if it's a result of too many people connecting at once but they might as well not offer it if it's this bad. I had an hour long layover and I tried to watch one television episode on Hulu on my IPad. In one hour I was able to view 7 minutes of material. That's how many times I had to reconnect to it/wait for it to load. I am absolutely disgusted with this sorry excuse for wifi. And it's even worse on the actual buses. read more

I did round-trip from Cleveland to New York using Greyhound Express, and that was excellent. I will give full marks to their service. I will say prefer "Greyhound Express" for your trip. As per my experience the bus from CLE to NYC was superb so comfortable than from NYC to CLE. We did night travelling nothing goes wrong, the drivers for both the trip was good. To get the low cost and seat of your choice I would suggest you book early your tickets and reach your Greyhound station early. And enjoy your trip. read more

Never will I ever take another ride with this company. I ordered a ticket from Southfield Michigan to Virginia Beach. Few days before my trip I went to my email to look at the itinerary for the trip, see when and where I should eat and make sure there were no changes when I clicked the link I was brought to a page that said the ticket was gone and to call in. When I called in the lady was extremely unhelpful just kept saying the same information in between pauses of "one moment please" she spent like 30 minutes giving me zero help besides I should be receiving an email. I never got it , the day came for my trip and I tried to sign into the e ticket online and it brought up and error. So yet again I took the time to call again zero help besides when u get to the station show them the email. Okay then fine. Upon arriving to the bus station it was closed so I called again and this dude was even worse he kept talking as if my ticket wasn't there and I grew very worried I kept asking him questions and he ignored them, whenever he felt like talking he would interrupt me saying HELLOO HELLO like who are you helloing. And this wasn't just once that's how the whole thing went him saying one moment then randomly interrupting me saying hello and just repeated the same things. Then when the driver got there and I explained the directions I was told to do he said it was wrong but he eventually budded. I was taken to Detroit where I received my ticket. The dude mumbled and I barley understood him he looked very absent he was my favorite though cuz as silent as he was he did what was needed and gave me free tags and didn't make me weigh. Then onto another bus I made my way to the Cleveland greyhound where I was met by poor food service and at this point I wasn't even surprised the lady took 20 minutes to come and was very unresponsive too. She told me she couldn't take my 100$ but over there could. So after receiving your food I went over there which I thought was security and he said to try the ticket area. After getting there and standing there for about ten minutes the lady cleaning finally thought hey maybe I should do my job so she took my 100$ and handed it to a man he took a long time to first go back there and then to come back he handed her the money and she started counting I tuned in right at the end when she was counting the ones. It looked odd so I stood and counted the money. 2 20$ bills , 1 ten dollar bill, 2, 5 dollar bills and 20 singles all a grand total of 80$ so I said this is only 80$ and counted it in front of her. She then said that there was 40 singles which is a pretty huge thing to miscount just saying then the dude came up confused saying he did give me 20 singles and 3 20s again nope and both story's suck and don't match , he went back and finally came back announcing it wasn't over back there in cash. Now I must say he wasn't very disrespectful but the lady needed to be fired she doesn't even have the qualifications to work at a McDonald's she can't count and know how to treat ppl, when. I said why would I steal it she scuffed and rolled her eyes. I WILL NEVER TAKE A GREYHOUND AGAIN! read more

I walked in the Place and Loved the Layout But the Fact the the Bathrooms are in Desperate Need of repair and it needs to Be cleaned! There is tooth pasted in about every single sink! There is hair in about every single sink from people shaving.... The Urinals are so Nasty Makes me not even Want to Urinate...... Overall the bathrooms are nasty! Ovoid the bathrooms as much as possible! read more

I never had a problem passing thru here. I would most often come in from Detroit or Buffalo to make connection. The station seems clean, even the restrooms are in better shape than the ones in Buffalo. The restaurant is more the quick food type. One time i got a sandwich from there and it had pieces of ice hanging around the edges. Seems like a safe place for me. read more

If there was a zero star I would have chosen that rating.. Bought a ticket to DC from Chicago. They took my ticket in Chicago and at a stop in cleveland they told me I needed to buy another ticket? I could not think fast enough, the bus left and there I was. Then the costs began! How incompetent. read more

I hated this place with a passion. Half the lights are out in this place, the walls are falling apart, the seats are terrible, it smells of bad fast food, and the bathrooms are horrendous. I have never been more glad to get out of anything as I did for Cleveland's station. It's in serious need of an overhaul.. read more

I was waiting for someone to come to the counter and there was a driver standing there. So a big black lady who looked like big bird wasn't even in uniform or had on a name tag like she's supposed to,came to the counter and was talking to the driver then proceeded to tell me "um I'm open". Well clearly if you talking to the driver I didn't know that. So she ask for my confirmation number so usually I'm asked to see my phone so they can read it but she's just looking at me like I'm stupid and I ask her if she wanted me to read it aloud and she says yes and looks at the driver and he started chuckling and walked off. After I tell her my number she ask for my ID when I've NEVER been asked for it before so I told her my grandmas (who bought the ticket) name was on it and she just kept giving me the same stank look with her eyelash hanging off so said"I can't give you the ticket if your name isn't on it sweetheart" in the most SARCASTIC ATTITUDE possible. So then my grandma walks in and ask what's the problem and the lady was talking to her the same way so my grandma asked the lady"what can we do" the lady rolled her eyes and said "$18, is what you can do since your not the one getting on" so I asked if she could just change the name since they already took my grandmas money and she said no but if you give me $18 that wouldn't be a problem.... so my grandma just told me to come on before it got out of hand. read more

We havuse the Grey hound bus service and it will be our last my son travels from Connecticut to Iowa since sunday and his bags went missing he actually saw them the last time in Cleveland so we call Cleveland and l sopke to a male agent and he indeed check and said the bags where ther but my son who is now 13 hours away in Iowa must come with an ID to claim the bags l try to explain him that my son has training and its impossible to get ther and l did give him specific information of what was in the bags and he just being rude and hang the phone on me since then l have call back and no answer so l call every bus station and to my surprize cooprate thats head who u think would step in tole me that they cant do anything and that she is surprize am calling because its my son who is missing his luggages to this point my son is in Iowa without clothes and his documents missing .I will never be useing this service again or be recomending it to any one the employees are just rude there is only one that is very nice and his name is Thomas who is in Iowa for the rest they treat you like they dont care and as if u are animal read more

I had a traumatic first time Greyhound trip. When I arrived at the station in Cleveland, it was clearly marked where to check baggage. The line moved quickly and the employees are helpful enough. I was immediately turned off when we boarded 15 minutes late and departed 30 minutes late. The driver was brash and basically told us to sit and be quiet until we arrived. I took the unfortunate seat next to a shady character. He crawled around on the floor of the bus in the hours of the morning and was disruptive to all other passengers. He was violent and lunged toward another passenger's neck. The bus driver was notified but kept driving without addressing the situation. When the passenger stood up again this time to attempt to hit a gentleman's head with a large piece of metal, the driver only came over the loudspeaker and said "Calm down." I personally was afraid for my personal safety and had a very nerve-wracking and unpleasant ride. The driver skipped many exits when he should have pulled over and assured the safety of passengers. I didn't feel the driver could have or would have protected us if the situation arose. I felt unsafe and will choose MegaBus over Greyhound in the future. read more