If you are unfortunate enough to ever ride Greyhound, be warned: this place is the worst of the worst. Not enough seats, the few outlets they have are loose and work poorly, and the rent-a-cops they employ for security are true pieces of shit. This place is an abomination. I pray that God swiftly smites them. read more

Greyhound bus terminals across America are the worst ever especially when it comes to customer service . I am a truck driver and have to go to different cities to retrieve abandoned trucks and have to use this God awful means of transportation and its the same rudeness every time. read more

Worst customer service. Ive used Greyhound buses in Texas before and never had a problem. This location in Nashville was a nightmare. No worker helps you out. Alot of people missed there bus because workers wouldnt help and didnt let them in on gate cuz they would send them back of the line, a line that was to another bus going to another destination. I have never experience anything like this. I dont recommend you this place. Seats are super uncomfortable too. Plus delays on buses are ridiculous. Im never taking the bus with them. read more

One of the cleaner stations I've seen on my way to southern Alabama from Cleveland. A little small compared to my home station, but that place is huge. Updated bathrooms with working plumbing (a jab at the Louisville KY station) and a cafe that's actually open for business. read more

After stopping at over a dozen Greyhound bus stations, I can say this is the worst. Not so much the inside of the station, but as soon as you walk out the door I was accosted by drug dealers and beggars. This has happened both times I have had to stop here. I am too scared to go outside and even smoke a cigarette. I don't want drugs, I don't have any money to spare, and I don't want to sell my body! Nashville should have a police presence here 24/7 and maybe visitors won't have to feel the fear I do. read more

When I say Greyhound bus Lines absolutely does not give a crap if you make it to your destination in a timely manner even with much more than adequate time and planning , they genuinely do not care from the bottom of their hearts. read more

We was supposed to be on the bus at 2:10 there was a delayed for 3:37 got on the bus at 4:00 was supposed to be at the destination 2 hours ago and we still stuck in other station the ticket are expensive and the bus is not comfortable at all I don't recommend at all with this company and I'm traveling a lot read more

It is the most unorganized company I've ever seen , no information is given and if it is it's incorrect , I saw first hand a fight between a desk employee a security guard and a bus driver over a customer getting a late ticket , I made it 2 days before I gave up and took a very nice Uber to the airport paid another sum of money and flew American back to I came from and the connection flight to my final destination and still made it before the bus that I had scheduled 2 days prior . In Richmond there was more homeless people in the terminal than customers ,one in particular wore a tank top and shorts shorts with a see through poncho over her that she must of been wearing a week , I sat 2 rows in the terminal away from her and got sick because of the smell , the DOT or other Government agencies need to step in and inspect these place and driver's more often , read more

Plain and basic but bright. Take cushioned luggage so you can sit/recline on it while you wait. Bring your own food. In Florida some stations are located at Pilot Gas stations that have an Arby's or other decent fast food restaurant but not Nashville. Is the lack of investment in bus terminals is due to officials' mistaken idea that bus passengers are low class or poor and will not take care of nice-looking places? The situation is so different in New England. Boston's bus terminal is actually beautiful, and Concord , NH, has a nice, small and basic but pretty terminal. These same officials may not have noticed that some airline passengers also look pretty old and tottery or tired and disheveled or dread-locked, etc. in poor settings such as in many southern bus terminals. Every chance we get, we must ask to be treated nicer by having nicer travel facilities to use. I'm a well-educated grandmother who does not drive. My race shouldn't matter. read more

Can never get in touch with anyone at the Nashville location. Phone is always busy. Wanted to confirm that they're open 24-hours, but getting a real person at Greyhound is impossible. A-V-O-I-D AVOID AVOID. read more

When Greyhound Bus Lines takes more of your money and refuses to refund the money for their lack of integrity. Double booking a bus and a driver who's going to be more than 3 hours late doesn't give them the right to take your hard earned money..Now I'm out a little over $600.00! read more

Took an early morning bus from Nashville to Memphis. I'm not sure what others are talking about, I didn't find anything wrong or scary about this bus station. I felt perfectly safe, my bus was on time and my driver was great! read more

Overall, nothing different than most large city stations. Took a while to depart (20mins). Darryl H. was our driver, happy with that. The station needs something to form and separate lines though. The girl at the counter today needs to be fired immediately. She was the only one working and had a horrible attitude towards me and everyone after me. Depressed my morning. Four lanes but she honored only one when people filed in the individual and then switched it and yelled at everyone when the next group corrected themselves. Wish I caught her name. Black girl 5'6, about 25 years old, average build, straight long black wig with short bangs and looks like she doesn't know how to smile or be courteous. 10am on 3/23/2014. read more

The Greyhound bus was running 3 hours late both times I have ridden it. The staff is rude and unhelpful and the place is chaos when the bus begins to load and unload. I will never again ride a Greyhound bus and recomend that any one who wishes to travel should pay the extra money and fly. Do not trust Greyhound. You will be late and miss connecting buses making you even more late. Worst traveling experience read more

Bad experience started when I ordered food from the gross "restaurant", lady who worked there was very unpleasant. Every single Greyhound stop has the same unhealthy, frozen food options that are very overpriced. They could at least be nice about it. I gave my bag to be loaded on the bus, but somehow it never made it to my bus transfer -- Dallas. so, it was either someone who worked at Nashville who stole it, or someone snatched it in Dallas before I got off the bus (I sat in the back next to the smelly bathroom, bad choice). I will never be taking Greyhound again. It's worth the extra $100 or so to take an airplane. read more

It's true, it's ALL true. Greyhound=Bad...so so so bad. I'm not a big review-leaver and I also tend to give bad reviews the benefit of the doubt, knowing there might be some exaggerations, it might be isolated incidents, or things out of the company's control etc., NOPE - for Greyhound it's sadly every bit as abysmal as the reviews say..and then some. My 75yr old elderly MIL, was left stranded yesterday in the Nashville station, 8 hours from her destination and 4 hours from home. She had no info and no way of knowing when or if a bus was coming for her. She arrived at 4pm YESTERDAY, was supposed to change busses in Nashville at 7pm (after a 3 hr layover) but it wasn't till 8am THIS MORNING that they inexplicably bussed her to Knoxville (not her destination) to await another bus coming at noon. No one would tell her ANYTHING. No one would tell me ANYTHING. I've made several calls trying to help her. While waiting I've read Yelp and Fb comments and saw that this exact thing happens on an alarmingly regular basis. Customer service is EXACTLY what others have said. It's a pretty much nonexistent. Spoke to their National Call Center - They "can't find" the missing bus - aka, they don't have a driver and so the bus was just parked somewhere. They can't tell you when another bus will be there. They did call the local terminal (because when I called I was routed right back to the call center) and they were told "there's no information". Seriously?? How to do expect people who believe you just lost a bus? It is so bad I almost want to laugh if it wasn't for the fact that my little MIL was sitting overnight alone, exhausted and scared in a place that looks to be in a sketchy part of town and even very recently had an armed robbery. Keep in mind, the ticket contract language ensures that Greyhound bears no financial consequences for these failures. Greyhound, you are neglectful, disrespectful, and unprofessional. It's not okay, Greyhound. Not. Okay. read more

Our first visit to the states, and had been looking forward to travelling on a Greyhound because it is so iconic! The driver that took us from Jackson to Nashville on the evening of Sunday 25th June 2017 was without doubt, the rudest person we've ever encountered! We didnt catch her name, but she was a slight woman with dark wavy hair, dark skin and spectacles! She spoke to several passengers like they were dirt! My sister asked her how much longer we had left on the bus, and she stood there and shrugged her shoulders and pulled a face! Thinking that maybe she didnt understand our accents, we asked someone else to ask her, and she flew off the handle. She was texting and eating at the wheel whist going quite fast in dark, rainy conditions which made us nervous, and the coach was freezing cold inside. When we had a rest stop, the driver spoke to us like children on a school trip! She told us that we were only to go in to Mc'Donalds and not to leave that building to go anywhere else.....how dare she dictate to us what we do in our 15 mins rest break? She was given a free meal in Mc'Donalds, so we can only assume that she has a deal going with the staff there, if she sends her passengers in like cattle in a market place! Lots of other passenger's complained about her too, she's a disgrace to the company! We spent 10 days in different states, and met many welcoming and decent people on our trip, but this person truly is 'the one rotten apple in the barrel'. read more

The worst customer service my family has ever experienced! They overbooked the bus and multiple families were left behind for 7 hours! Poor planning, poor customer service, inadequate facilities. Greyhound needs to do a lot better! read more

VERY rude staff. Especially kitchen staff. Was practically yelled at by the cashier for asking about a price. I'm currently sitting 20 feet away while said cashier plays on her phone instead of taking care of the customer in front of her. The manager and staff in general are very, VERY rude. If I didn't have a family Emergency to attend to in Alabama I would NOT be here. Will NEVER ride Greyhound again. Buses are probably colder than it is outside,WIFI doesn't work as advertised, outlets for phones do not work. Seats are very uncomfortable,no leg room. My father paid a LOT for a ticket for me to come down and to be treated like this??????? This needs to change, Your STAFF needs to change immediately! read more

My daughter took a round trip Greyhound bus from Marietta, GA to Bowling Green, KY and then back to Marietta. The trip to Bowling Green was uneventful, and only 30 or so minutes late. However, when she arrived at the Bowling Green station for her return trip, with an online ticket she purchased over two weeks ago, she was told that there was not room for her on the bus. After a good deal of arguing, somehow a seat was made available. The BIG problem: when she arrived in Marietta the bag she had checked was not in the baggage compartment. The bus driver didn't apologize and didn't even want to look around or move baggage to find it. After five seconds he just said we would have to come back tomorrow. The office wasn't even open. He just stood there while we crawled around in the baggage compartment looking for the bag in the dark. No Bag. Never again will anyone in my family travel Greyhound. read more

I was just in here Sunday and my family would never be back here again cheaper to fly and even if it was not id pay the extra money. Spend 400.00 on a ticket and get treated like trash. My brother rode the bus here from iowa for my wedding. When he was leaving to go back to iowa he simply forgot his ticket on my table . he had me on the phone while talking to the lady at the desk. I live in columbia 45 minutes from nashville. I had to drive there bring the ticket in and they had to issue a new ticket for two days from then. Okay no problem I was on my way they knew it. I called my brother told him is be there in 20 minutes and he said the security guard kicked him out after he explained why he was there. This was at around 9am. My brother was KICKED out in 35 degree weather yep!!! He's a us solder and was kicked out by people doing drugs in the street. My husband called and asked to speak to a supervisor three times and all he got to say was oh How would I know that when u did not pick the phone up like that? Was not telling cussing or anything and this shelf proclaimed manager HUNG up on him. WHAT? How unprofessional. The lady at the desk said he was being irate lol play that phone call back I was sitting right there!!!!all he was trying to do is speak to a manager to get my brother inside. At this point I'm ticked I told the lady at desk I was still trying to be nice and she wanted to cock one at me then I was pissed raised my time but I did not yell. I asked her why he was kicked out in 35 degree weather and she knew I was coming. She could not answer that . I asked for the security guard name and she's like i don't know who did it. I said I do. I pointed at her. Be aware for the heavy set Woman!!!! Stay clear from her. She tried crap with my sister as well when we picked my brother up and she was holding my 5 month nephew. Greyhound should fire this lady she treats customers horrible. She should be ashamed of her self for kicking anyone on the street in 35 degree weather but even worse a us solder!!! Now my brother is her to getting sick because of these people and greyhound was informed they will be receiving ALL Bill pertaining this issue. One lady thing greyhound should get employees that won't ruin people's vacations this is ridiculous. I told my brother not to let it ruin his trip and thankfully he did not stoop to their level. Shame on all of you from the bottom to the top. travelers Don't let it ruin your trip enjoy it even though they make it very very hard to!! read more

Greyhound bus line ......you have disappointed me and my husband we lost his Mother and we brought two round trips tickets to Clarksville Tennessee for his Mothers funeral your agent in Salisbury NC screwed up our departure tickets and booked us on different return buses we need to travel with each other I have a disability that makes it difficult to walk and he has COPD and we told him to make our return ticket the same....Do you not believe in the phrase ( the customer is all ways right) Well not according to your Salisbury station If you don.t believe check for your self why would a devoted wife let her husband that just buried his mother ride from Clarksville Tennessee to Salisbury North Carolina still in bereavement t with COPD do that make sense to you our tickets are even for different times to ha ha but i.am not laughing Sign: lbeverly80@hotmail.com read more

As an English visitor now in his sixties I travelled Greyhound last year from Houston to Phoenix and back. The other options were hire a car (too lonely) train (could get there but not back with the timetable) plane (way to expensive) or take the bus. The journey takes twenty four hours each way. But with an I-pod a good book and time to spare the trip was more fun than all the usual ways of travel. Sit back and let America unfold before your eyes. Of course being English we are used to British Rail and the Greyhound Stations were clean, relatively safe (don't be stupid and decide to visit too far away whilst waiting for the bus) food was available and they are great place to people watch. The buses ran on time and the drivers were a credit to the Company. read more

The Greyhound in Nashville, TN makes me never want to even visit the city again. Every time I'm routed there it's packed no sitting room. The layovers have ranged from five hours to six and a half hours every time I've been here. You can't walk outside the front of the building with out a Crack head or a guy selling drugs asking you for some thing or trying to sell you something. The staff is rude. The lady that works the front desk just sits in the office with people waiting at the counter until I guess she's ready to do her job. A lady literally had to yell back there to get help with her and her kids tickets. When she finally came out I had asked her about a bus leaving way earlier than mine going directly to Memphis and she told me there was no connecting bus from there at that time to my final destination. Right before the bus was called I found out that there was in fact a bus leaving for exactly where I was going with empty seats. She never even looked at a computer she just didnt want to do her job. I would never ride another Greyhound again if it wasn't how my company gets people home and its because of this one station. Oh and they lady making the French fries burns the hell out of them. It's like eating potato chips. read more

I wish I could give this place negative stars. It doesn't deserve even the one listed, but unfortunately that's the only choice in order to leave a review. The station itself was just gross overall... come on greyhound! At a place that has passengers with luggage, the doors should be automatic and not single push doors. There aren't enough seats in the place (not sure that I would have sat in one anyway) and the bus needs to be aired out and sprayed with febreeze! Disgusting. But it wasn't only the atmosphere... the employees were horrible. From the desk agent to the ticket collector to the guy who throws the luggage on the bus, every single person was so unfriendly. They are in the wrong job to have to be dealing with customers like they do. I came straight from airport to this Nashville greyhound station, and it put a bad taste of Nashville in my mouth. I can only hope that not everyone in Nashville or other greyhounds are as rude and miserable as these employees. Greyhound lost my business. read more

Greyhound sucks period, I walked in with a huge suitcase, and after paying for my ticket, I waited in line for the bus. Finally the bus arrived 50 mins late, and the driver proceeded to sit and eat for yet another half hour, before even starting to take tickets. I of course was almost last in line(my luck) and when I finnally made it up to the driver who was taking tickets, he informed me that the buss was full, at which point I pointed out that I could see at least 5 open seats just in the front, to wit he said those are for people they pick up on the road, I thought to myself this is bs, first come first serve, so I waited another 6 hours for the next bus, at which point my whole route was different, then to top it off they lost my luggage, because as they say I "neglected" to get a baggage ticket, even though they never offered one, even when they saw me carrying what could not be described as a carry on because of its size, when I bought my ticket originally. Now I am left with some ticket they gave me in Nashville which I am not even sure if it is a claim ticket, and they wont answer the phone to tell me what it is. The ticket lady was bad, the driver was a di##, and the baggage guy was bad as well, I guess If you travel greyhound, you have to guard your baggage at each terminal from beggining to end. sad read more

I would love to share my story with you guys! So, starting in valdosta, GA i had to pickup my tickets at the station and the bus left at 8:55 am.....our station doesnt open until 9. Everything is fine except the 9 hour layover in atlanta until i get to Nashville. This VERY rude employee named Sonja had to reissue my tickets because we didnt have a bus driver, and a one hour layover turned into 4. So we leave nashville, and looking at my new tickets, they are not even to the correct destination. The destination was about 4.5 hrs away from where i had to be for WORK. I end up in Chicago IL, and notice that my bus doesnt depart until 24 hrs later. TWENTY FOUR HOURS. Keep in mind, the bus broke down on the side of the interstate for over an hour on the way to chicago. The Chicago greyhound station got us a hotel room because i was so upset and it wasnt my fault my tickets were reissued incorrectly. After everything that has happened, greyhound is refunding almost 500 dollars worth in tickets, has covered a hotel room after they told me they didnt do that, and covered a meal. Seriously, how can you run a bus line with no bus drivers? For anyone seeing this, leave a week early and dont expect to get there on time. Also bring a pillow and blanket, cause youll be sitting in a bus station all night. read more

i was in Nashville June during fan Fair 2010 it was the day they closed the old bus station no AC no Water No food No pop horrible as we waited in line to get on the bus a person in line actually passed out from the heat !! all i can say is i hope this new stations better!!! read more

I would like to Thank Greyhound.And Nashville Tn Bus Station . for sure. My Son and his Girlfriend Left Ohio to travel to Baton Rouge LA. On Christmas Day. Although It took them 3 Days to get there. Because my Son got sick and ended up in a Hospital in Nashville. Which was not Greyhounds Fault. I would like to say thank to a very nice Lady that works in Nashville Station. I don`t know her name. The last time I talked to her was around 9 pm Ohio Time. On Dec 27th Maybe that will help to know who she is. I would also like to Thank both Toledo and Baton Rouge Stations. My Daughters were calling them all day and night. You have to understand they were worried about their Brother. We had no idea he was in a Hospital in TN. So if they were rude I am Sorry. I am sure Greyhound Stations have heard and seen it all. They are just like everyone. Trying to do their job and make the best of it. Happy New Year Greyhound. read more