I may be a little slutty, but I'm NoHo! Unlike many residents of North Hollywood. One in particular was my ex gf and I feel bad for what happened with her and I miss her. Her name was Tara and she was from a small town in Pennsylvania. Close to the highway, the understated North Hollywood Greyhound bus station is just a tiny little room for Greyhounds as part of the bigger North Hollywood bus station, where all the other buses stop. It's a more fashionable neighbourhood than it used to be, that's for sure. Not too far from Universal Citywalk, and it's currently getting an overhaul and everything. It's right next to the major highway so that helps. read more

I new Greyhound was bad but this is ridiculous,, I have a family emergency and I need to get another booking ASAP because I missed my bus , Lance the employee there says I'm going on my break , as he was sleeping on the Job , absolutely no class having company!!! FlixBus turning just like greyhound , worst customer service I have ever experienced... lance gets a 2 for team effort!!! read more

Greyhound Bus Lines - I need help I missed my bus... Lance says I'm going on my break!!!!bye!!! - Transportation Near Me - North Hollywood, California

I came there out to lunch I came back no parking the guy was such an asshole wouldn't even sell me the ticket while my child was in the car waiting for me the worst service ever what a shame he made a 70-year-old lady wait there without selling her a ticket This is what you get for your money these days Also there hours are so wrong nothing like posted online .... Jose was the most Uncompassionate, unhelpful employee .... I'm looking for the owner of Establishment my mom left there crying because she couldn't get back home to my sick dad !!!! This is Unacceptable and unforgivable read more

My first time to travel alone and ride the bus here in California. I would like to say thank you to the receptionist on duty today (LUCY) who is very approachable and friendly. She never hesitates to answer all my queries. The bus is quite late for 10-15 mins (not a big deal) but I just arrived on time... Never had the chance to ask the name of the driver but, yeah thanks for a safe trip read more

This is the second time that I have traveled from this location to Bakersfield. The waiting area is small but clean and with customer bathroom, staff was nice and check in was fast and simple. The bus arrived right on time the driver Gerardo greeted us nicely. read more

Greyhound Bus Lines - Transportation Near Me - North Hollywood, California

The man who helped us is the reason for the 5 stars. I believe his name was Fabio and his customer service is incredible. Unfortunately the website was no working so we weren't able to process our shipping order but he really went above and boring even helping us load boxes into our car. This guy deserves a raise! read more

Just called regarding Covid concerns and the young sounding hispanic kid/man that works there was impatient and rude, and straight up mean spirited. The worst customer service I've ever gotten from that place, it's Tuesday November 17th 10:45. This kid slipped through the Greyhound cracks haha They have a mini tyrant answering their phones. read more

Had to pick up a friends runaway daughter from here. Long story. Five words: Where hope goes to die. read more

I would give zero stars if I could. Greyhound was horrible. They lost my baggage on the way to Hollywood station in August of 2009 -- most likely my baggage was stolen, but Greyhound won't admit it. I filed the tracer forms and Greyhound made me wait 90 days for them to "search" for my lost bags. Which of course they never found. When I finally called them and tried to get reimbursed, they made me fill out another tracer form because the agent at the station apparently lost or failed to turn in the original form and sign it when I filed it in Hollywood. On top of that it is now Jan. 2010 and I still have not been compensated for the lost bag and items. Greyhound's baggage police is terrible. They make people wait 90 days before they'll even consider compensating for lost bags. On top of that the employees don't seem to care and know that once your bags are lost that the chances are you'll be screwed and stuck in their claim system for months especially if you don't pay extra for their "insurance" Wretched policies, dirty buses, poor customer service. I'm never riding Greyhound again! read more

The driver got to the bus station, got off the bus, and yelled at us immediately. He said there was only room for 3 people. Two older people and I got on. The other 6 people with a ticket couldn't get on. I got on, then noticed that there was 5 empty additional seats to the one I was on. The next stop everyone got off. If I didn't get on, I would have been screwed. I don't know what happened, but it is such piss poor service. read more

There was a 12:00 o clock noon bus and a 2nd bus at 12:40; both were late by 50 minutes, which makes me late at my next transfer. I asked for my money back but they don't do refunds. Of course this place and their service has gone downhill. Isnt there GPS to let people know ahead that the bus is going to be late so I can determine if I want to make a purchase, but I bought my tickets in full faith with the person working here today. But these cashiers know the buses are late daily at certain times but don't say anything to you, they just want your money and they won't give it back after being dishonest. read more

Horrible! not the buses, not the station, the staff! i have been there 2 different days with 2 different employees. they both were very rude and not helpful at all! neither of them once looked me in the eye nor did they say "how can i help you" or "thanks for coming". I have also called about 10 different times. let it ring for 3 min each time and only once did i get an answer. horrible service. i was told my package would arrive the same day from san diego to north hollywood and it has been two days and nothing. never again will i use their shipping. be prepared to be very frustrated with greyhound's shipping services and do not expect anyone to answer questions or the phone for that matter. read more

Dirty, hard to find, tiny, and closes early. Not coming back here, terrible experience. My bus was supposed to leave at 2:45, but the station closes at 2:30. Waited outside in the sun until 3:15 when the bus finally came. Had to wait outside AND the bus was half an hour late. Not too happy with greyhound. read more

It's ridiculous. Very unorganized, l will never ever recommend this to anyone anymore. A friend of mine is traveling from this station to Northern California as I'm typing. The bus had delay for 3 hours with no explanation. This is insane. No more Greyhound. read more

Bus was 4 hours late, I spent 10 hours instead 6. they made me pay extra $70 for my luggage, i traveled with other companies they never charge extra for same bag, but worst of all they damaged my bag... Bathroom in the bus smelled so much that passengers could not even open the door. Wifi did not work. It is not cheap compared with other bus companies and their service is outdated, I mean which company asks you to print ticket and they cannot print it at the station? 0 points. read more

If I could give this company 0 stars I would. They are refusing to refund money because their bus left early without any notification. I have arrived there 20 minutes early just like it says on their website, but their bus left 20 minutes even before that time... now they are lying and saying their computers show that bus was leaving on time. We are gonna get our money back from the bank but I wanna advice anyone who sees this never give this company any business. And I will advice to all my friends and to everyone I am connected on social media to never give this company any business. They are shady simple as that. And don't deserve to be in business anymore. read more

The individual who works there is very impatient with customers who are trying to get Christmas to their grandchildren. He had little to offer with information and made it clear he had no time for our inquiries. When my daughter called, he told her in an angry tone that "your mother called already and I told her what I'm telling you...I don't know anything about the boxes." In hopes that the packages would have arrived on Wednesday, my daughter drove 1 1/2 hours to the depot....only to find the operator had closed twenty minutes earlier than the posted closing time. Several angry customers were there trying to figure out why it was closed. We're the boxes there and would Christmas for my grandchildren have happened on time? We'll never know. Monday my daughter will make the 1 1/2 hour drive again in order to get there before 3:00 when they (hopefully) will close. The bus comes in at 2:00 so waiting for the call would mean waiting another day to get the parcels. Why doesn't tracking work? Why close early when you are paid to serve customers until 3:00? Why get mad at customers who are desperate to get information so their grandchildren will get their only Christmas they will get? The North Hollywood employee has a lot to learn about service and empathy. read more

Normally I do not like to write negative reviews but man this company really pissed me off. I took a trip from Washington, D.C. to North Carolina. On my way there we needed to switch busses in Virginia. We were told the next bus would arrive in 20 mins. 2 hours passed before we were informed that they never had a bus driver scheduled to pick us up. I was in a time crunch so I ended up ubering to a car rental and drove to North Carolina myself. On my way back the first bus was 4 hours late. I was waiting in the bus stop for hours and the employees were very rude. The only nice person was the manager. Both times I used this bus I had an awful experience. I'm never using it again and thats coming from a bus person. I would recommend using mega bus instead. I've never had an issue with them. read more

So this is the first time I am taking a greyhound bus and I had my bus scheduled at 9:30 AM. I reached here 30 mins before time and got in line for the bus. Waited for 30 mins in line and then the lady announcing on behalf of greyhound told everyone in line that the bus is delayed. Delayed! not by 15 mins or 20 mins but by 2.5 hours! She told us that they don't have drivers at the moment, which is strange because how can you not have a driver for a bus whose tickets you were selling 2 weeks in advance. On top of this the lady was very rude to the passengers in line. One passenger was asking her some question and she almost blasted at the passenger. STILL waiting for the bus hopefully they get a driver in 2.5 hours at least. read more

I'm disgusted by the behavior and lack of customer service displayed by one of your drivers towards a passenger. To see such blatant disrespect was appalling and makes me question what your company's values and morals are. The fact that a male driver thought it was ok to not only get loud with a female passenger but to also be confrontational with her does not reflect well on your company. During the incident the driver switched from speaking English to Spanish to further disrespect the passenger only to be surprised that they were fluent in Spanish and understood what was being said about them. Threatening to send her to jail when she did nothing wrong was out of line and I'm furious that this experience happened. A refund was not a proper way to handle the situation as the passenger was left stranded with no way home!!! This was a student visiting family, what was supposed to be a beautiful holiday season ended in distress. The fact that the supervisor didn't think of even putting them on a different bus at a different time showed that passengers are not valued because as a comoany that provides services, I would've expected ideal customer service in this instance. I have never experienced nor encountered this with any bus service company before and I will never give my business nor refer anyone to use Greygound again!!!!! I truly wish I could put no stars because they're not worthy of any stars. read more

I Arrived 45min ahead of time to catch 12:01pm bus to Los Angeles to go to San Diego and bus was late 15min. Then I couldn't get on the bus, according to agent at station bus driver picked up extra people from other station. Bus driver even sat someone on the stairs because they were overbooked. So unsafe. Now I have to miss family event because next bus gets me there to late. And I have to pay to get home via Uber. Will be calling corporate about this read more

I would give it zero stars if I could! Terrible experience. We couldn't even get on the bus due to the prejudice driver who wouldn't let us on. The service agent at the stop only refunded our tickets. She did not help reschedule a different bus even though she watched the bus driver refuse to let us on. I would suggest using Megabus or a different bus service if possible. I will never be giving Greyhound any of my money again. read more

I will be going out of North Hollywood. When I went online to greyhound.com to book a trip I saw 1 passenger and of course I did not need to change that. So I did not see any reason to click on it since I am traveling by myself. There was no where you can find senior discount which I qualify. If you click on discount options you will find student and veterans advantage. There is nothing listed for seniors. The discount is only 5% and on approx $50 you are only talking a couple of dollars. I made several attempts to correct this and all I get is sorry. That really only translates to "won't". If you do it to enough people that adds up to a lot of money. I am going to Oakland because I will be meeting a friend you lives in Thailand and needless to say I am very disappointed. read more

Greyhound rocks. Y'all are a bunch of sissy's. It's cheap, not as cheap as carpooling, but cheap. And you get where you need to go.

I feel so bad that everyone has had such a horrible experience with Greyhound because I on the other hand love it! I always take the Greyhound from Noho to Santa Barbara and the only thing that has ever gone wrong is that they run a little behind schedule. It's easy, half the price of riding the train, and I've never encountered any creepers. I usually just grab a coffee or snack from Starbucks across the street, hop on, and I'm there in two hours! I give the Greyhound two thumbs up. read more

Still no update from Greyhound on my lost bag, and not even an attempt to address the formal complaint form I turned in at the time of the incident. I am shocked and appalled by this company's blatant disrespect and obvious lack of value and consideration for its customers. read more

I do not feel safe when I use the greyhound service at this location. By the time my bus arrives for me, their are homeless men all over the place. I don't have anything against homeless people but some are violent! I don't like that! This station is so small and the bathroom is always dirty and busy! I usually have to get on an connection bus in downtown LA and I feel in even more danger over there. I can't win! The only pro is the cheap prices. read more

I was very upset to find out that if you want to change that hour of departure you have to go to the store location in order to change very inconvenient and when I called customer service it was so hard to understand them. I think it's easier to just take a flight. A little pricier but well worth it. read more

Horrible service. Drove an 1 hour to ship via greyhound express!! But very unreasonable and unkind service. Never again.

i bought my tickets online from north hollywood to los angeles to vegas round trip. the bus came on time so no complains there. the only thing is that for a small place it should be more cleaner. The guy behind the counter was ok. he wasn't that happy understandable he probably been there all morning but i mean i would still would of appreciated a smile back.i was the only person there. would given 4 stars if things where cleaner and friendlier customer service. Also you can wait outside for the bus or inside from what i experience the drivers come out of the bus and announce there time and location they are heading to. read more

Greyhound Bus Lines - Transportation Near Me - North Hollywood, California

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We booked a bus from San Francisco to Los Angeles. 30 minutes before the departure the hostess informed us about the cancellation of the bus, so we had to buy another ticket with another company because greyhound couldn't offer us another bus for the same day. The day after we asked for the refund of the ticket: they answered that there was no proof of cancellation, and I couldn't prove it because I didn't receive any mail or message. It was a real scam. Do not choose this company, it's not honest. read more

WHY would anyone ride this bus? Not only is this station awful (ghetto, hard-ish to spot, closes early, dirty, etc.) but Greyhound itself is a huge joke.. an awful one. Tickets aren't even that cheap at this point, and certainly not "worth it." My friend often visits his sister in San Fran, and doesn't have a car, so he takes the bus. There is a problem EVERY SINGLE TIME. Sometimes, the bus is full because they oversold tickets (apparently) and the first stop is in Los Angeles, not NoHo. Some people aren't able to get on the bus, even though they bought a ticket. They don't tell you that when you're buying the tickets, otherwise people might choose to go from LA to guarantee a seat. The first time he went, he got on the wrong bus (the one that takes HOURS longer) because apparently there are 2 buses within like 15 minutes of one another. WHAT?? WHY?? We just thought the bus was a few minutes early, and he got on, and the bus driver said nothing about his ticket being a different one. Then, even when he asked the bus driver on another trip and got on the RIGHT bus, the bus went somewhere completely different than what it said on the ticket. It said it was stopping in one certain place, but it stopped in another, and he missed his connection in Oakland, so he paid a taxi to take him there. Might as well have just taken a plane and not gone through the hassle!!! It ended up costing more anyway. AVOID AT ALL COSTS! At least try the Megabus instead. Cheap tix & 4 stars on Yelp. Greyhound makes me want to vomit! It's the lowest of the lowest of the low. read more

I scheduled a Greyhound ride in March. Unfortunately a last minute cancellation came up. I sent in my ticket for a refund. it's been almost 4 months and no refund. I called the phone listed and an automated recording and holding music plays for an hour, then cuts off. Customer service rating is horrible. William read more

Worst places ever to ship through don't ever ship anything through them they f each item you sell and they are so careless

I thought I would take an adventure by taking the Greyhound into Mexico. Leaving the Los Angeles terminal, the bus transmission began failing. We had to exit the freeway and limped to the Santa Ana station. (We literally drove in 3 block increments before the engine would stall and the bus needed to be restarted again.) So, in hopes of getting some form of refund or credit, I logged onto their website. The area on the site where the customer can leave a comment, concern or ask a question, also has a space where one must enter a departure and arrival time. That box must be entered correctly otherwise it won't send your communication. Greyhound has programmed those two boxes NOT to accept any time as valid! I tried several variations of 7:40 am and none of them worked. I tried with periods, without, military time, with hyphen, without...  Basically, Greyhound does not want to hear your feedback or questions! They want YOUR money but will not refund YOUR money if they fail in their delivery. It's like a restaurant burning your food in the kitchen, and charging you for the meal that went in the trash!! read more

honestly would give this place 0 starts but that's not an option. Bus was 4 hours late and they left me and my friend at the bus station anyway!! Terrible service and their timing is always off (they never specify) They were so rude ): when we tried asking for help they didn't do anything and just glared at us going to the Amtrak instead and i recommend you do the same! read more

Worst experience ever. Don't use even if desperate. THIS COMPANY BUSINESS MODEL TAKES ADVANTAGE OF PEOPLE. First off, called during business hours for info, no answer. Went by location, closed from 3-5. Okay. Went by later in evening, despite stating they were open until 11pm, they were closed at 930. Sign said they wouldn't return until 630am. Online it said to purchase ticket via will call you had to arrive an hour early which would've been at 545am for a 645am bus. None of this makes sense. So had to show up in person to buy ticket an hour early to a location that wasn't yet open and the ticket was significantly higher than online !!!!! According to their web rules there was no way to reserve a ticket and be there 1 hour before due to the sign postage and had to buy in person. What a scam. Going to 7-11 is not always an option for people with limited transportation options. Also it is only at participating stores. The woman working this morning was sleeping in the back when we arrived. Then the bus was late this morning so the connection was missed. The signage at the LA station didn't indicate the bus being on the schedule. The woman said, "Don't worry, it's coming, the sign is broken and not updated, don't know why". Really? How is anyone supposed to know where to go and of their bus is in fact coming?! Then on the way to San Diego the bus broke down and was 2 hours late arriving. When asked for a refund, it was rejected. This was the worst travel experience at every turn. Truly this company and who they employ do not care about customer service, their own policies, posted business hours, and have no answers or just don't bother. You are better off paying just a little more and taking the train. In the end it was a 10$ difference. It is very insulting to be treated this way. Especially when my friend is travelling from out of the country and relying on the people that run the operation to get to where is needed to go. It is an EXTREME embarrassment that I endorsed this mode of travel at all. Hours of the trip wasted and this company does not care. Perhaps because they know people with lesser resources have fewer options and can get away with treating people poorly. Also charging an additional 18$ if someone purchases a ticket for someone else?! So if you don't have a card, have someone else pay and they pay almost double, or show up an hour early via will call to an office that isn't open?! People's economic marginalization is being taken advantage. Discrimination of people without credit/debit cards, or access to a participating 7-11 and if those with fewer resources, pure and simple. read more

Very bad service !!!! And. I had to cancelled my ticket because. 4 hours waiting at the station and the bus never came . The employe there was not helpful at all. I had to call the another station in LA to get info my self. Ver bad experience. I will not recommend this bus line ! Always late . read more

Greyhound is unbelievable. My daughter purchased a ticket to Oakland departing from North Hollywood. The confirmation tells her to be at the station an hour early to get her ticket issued. She arrived 90 minutes early, but the station was closed and never opened. The bus did not arrive and she waited outside scared in the dark for 3 hours. How can Greyhound get away with such as scam? This is unbelievable. read more

I was scheduled to travel to sacramento from San Fernando valley - 14729 Rinaldi stop yesterday by 10.55 bus. I reached there 9:30 pm as I had to buy the ticket paying cash at the counter. while parking the car I asked a lady parked parallel to me if that was the Gray Hound bus stop. she said yes and left. when I reached the counter it was locked. I thought someone will come back as it was written open till 11:00pm I kept waiting and no one came till the bus came. I talked to the bus driver he too checked the counter to confirm. no one was there. I missed my appointed for today because of poor service. I wanted to bring into the upper management attention that the employees at this counter are not doing their job right and that causes lot of inconvenience to travelers. also this morning when I called the 2148498966 number the called was picked up by some Asian accent representative who understood nothing I was speaking. she kept saying I need the confirmation number. later she started yelling and said I should not be calling that number and seek help from them. also this morning when I called the 2148498966 number the called was picked up by some Asian accent representative who understood nothing I was speaking. she kept saying I need the confirmation number. later she started yelling and said I should not be calling that number and seek help from them. then I called the 18188983416 the Rinaldi ticket counter this morning to complain. the guy I talked to boldly outlies that the bus was cancelled for yesterday. when I told him that I was there at the bus top from 9:30pm till the bus came he hung up on me. USA was known for its customer service. we are seeing the falling service level. read more