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    Enterprise Rent-A-Car

    3.2 (338 reviews)
    Open 6:00 am - 11:00 pm

    Enterprise Rent-A-Car Photos

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    4 months ago

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    1 year ago

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    2 months ago

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    1 year ago

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    6 months ago

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    1 year ago

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    1 year ago

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    9 months ago

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    6 months ago

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    10 months ago

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    3 months ago

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    9 months ago

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    3 years ago

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    1 year ago

    I've used Enterprise many times. Very nice polite folks. Never any problems. Easy pickup and drop off.

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    1 year ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    3 years ago

    The service used to be amazing. This place lost its way. Don't go to this branch unless you like mediocre service.

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    2 years ago

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    2 years ago

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    3 years ago

    Customer service is rude, unfriendly, snappy, & sarcastic. No wonder why the car rental industry is sh*t because of these kinds of services.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    1 year ago

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    6 years ago

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    3 years ago

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    7 years ago

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    2 years ago

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    7 years ago

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    Page 1 of 9

    Ask the Community - Enterprise Rent-A-Car

    Do they accept MasterCard?

    Hi Jessica! Thanks for your inquiry. The Burbank airport accepts MasterCard credit cards, MasterCard debit cards with a confirmed round trip itinerary but they do not accept MasterCard prepaid cards or gift cards. I hope this helps you plan your… Read more

    View All 3 Questions

    Review Highlights - Enterprise Rent-A-Car

    It's still a long walk but staff is great & super fast on both arrival and departure.

    Mentioned in 4 reviews

    Read more highlights

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    Budget Rent A Car - The horrible employee that somebody else posted a photo of three months ago

    Budget Rent A Car

    2.0(163 reviews)
    0.1 mi

    ***Update*** They…read morewent ahead and adjusted the charge to reflect, which I definitely appreciate. Cheers to them adjusting and getting it right, while taking ownership. Same thing with a few that have already commented. I declined fuel coverage for the vehicle and filled up the tank around the corner from this location. When I turned it in, I received a charge for $75 for fuel. I was confused and reached out to customer support the next day to resolve. Since I don't have a receipt of me getting gas that amounted to $16 I paid, or a card charge/statement (paid in cash) they are not honoring it. Even though when I checked out the car they put in their system that it is full lol. What a joke. Avoiding Budget in the future for sure, I have rented from just about every big other car rental place and have not dealt with this issue.

    I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

    Photos
    Budget Rent A Car - Car was so dirty!!

    Car was so dirty!!

    Budget Rent A Car - The new Chevy Traverse we rented today to drive cross-country.  Very clean, comfortable, and wireless connectivity.  Very nice!

    The new Chevy Traverse we rented today to drive cross-country. Very clean, comfortable, and wireless connectivity. Very nice!

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    Hertz Rent A Car - Rental lot in the rental 2026 Kia Carnival

    Hertz Rent A Car

    2.0(226 reviews)
    0.1 mi

    I'm a Club Gold member?…read more Okay, whatever. But it's like not whatever. It means I didn't have to wait at the rental counter (but I did because I didn't know I was a member of such a rewarding club). So I go downstairs, see my name on this board, and ask someone at that counter, so which one is mine? He tells me I have my choice between a Kia sedan or SUV. The SUV, please. And here's the kicker, it only had 55 miles on it. A new ride? What is happening here? This Gold stuff is definitely not whatever. Anywho, return was breeze and this was a great rental experience.

    I tend to rent cars from Hertz more than any other rental company, but after this past weekend,…read morenever again. Every time I've reserved a specific vehicle, I've been given something completely different, often times an entirely different class of vehicle. This past weekend I attended a funeral. I earned an electric vehicle, Polaris sedan, but upon arrival, nobody was present to assist me and the vehicle that they assigned me was a 2022 Tesla Model 3. This vehicle was in extremely poor condition. The rear fender was damaged, or was missing a reflector in the bumper, and all the wheel center caps were missing. The interior was in worse condition. It smelled like body odor, the seat adjustment buttons on the driver seat were missing, the steering wheel was ripped into pieces and taped, and the sun visors and headliner were filthy. Furthermore, the vehicle had 92,000+ miles. I've never been in a rental with such high mileage. While renting, within 12 hours of picking the car up, I received an email stating that my return was initiated and the car was received by Hertz. My reservation/ contractual agreement was for 4 days. I attempted to contact representatives at the airport location but no answer. I called customer service multiple times and was placed on hold, but nobody picked up. Completely dissatisfied with Hertz, and will no longer rent from them.

    Photos
    Hertz Rent A Car - Desk

    Desk

    Hertz Rent A Car - Gold members

    Gold members

    Hertz Rent A Car - Choose a different car rental than this place. Horrible waiting time.

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    Choose a different car rental than this place. Horrible waiting time.

    Hertz Rent A Car - Customer counter

    Hertz Rent A Car

    2.5(134 reviews)
    2.1 miNorth Hollywood

    Talk about making a bad situation SO much better! This location works with Sunrise Ford to…read moreaccommodate customer rentals, when vehicles are going to be serviced for a lengthy amount of time & boy mine is! Took my car into Ford in November & long story short there were a number of things wrong which needed to be fixed. I was put in a rental, for what I thought would be a week.... The rental was then extended for multiple weeks due to back orders on parts & the rental I was in was not going to work for a holiday trip to Mammoth. This location did not have a 4WD so the dealer authorized me to take the original rental back & pick up a 4WD at BUR, which I did on 12/24. I asked for the rental for 3 weeks, but the dealer never pulled the contract from the airport so last week my car started being charged for the rental. $7k later & a phone call from Tiffany at this location & we found out the dealer was extending the ORIGINAL contract & not the larger vehicle. Long call with Tiffany yesterday & a pop in today & she had EVERYTHING handled! She even allowed me to swap vehicles and put me in a super clean Ford Explorer (the airport car was super dirty). She ensured me the rental would be fully covered (looks like until the middle to end of Feb) and ensured all the charges on my card would be reversed! Tiffany listened to me on the phone & was nothing but uber accommodating! She deserves a medal for working this out for me! STELLAR customer service!

    These reviews are overwhelmingly negative for good reason…read more I rented a car for two weeks, and selected a hybrid specifically. I paid for the Intermediate vehicle option rather than the base vehicle specifically so I could save on gas. When I arrived, not only was the car I selected unavailable, but NO hybrids were even on the lot. They assigned me another intermediate car, and assured me they'd call me when the hybrid arrived at the end of that same day. It has now been a week and they have not called once. I have called them, though. The branch manager assured me she would find a hybrid from another Hertz location. That was four days ago.

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    Dodge challenger GT

    Hertz Rent A Car - Tesla Model Y Dual motor

    Tesla Model Y Dual motor

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    Enterprise Rent-A-Car - carrental - Updated June 2026

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