Greyhound is not like it used to be there is no more customer service in Greyhound. I have seen women and children being placed out in the snow. Rain really bad weather in Greyhound has no remorse about doing their customers like that. The buses are always not on time and God forbid if you happen to be on the bus that is late Greyhound frowns on correcting your ticket so you can catch the next available Bus. And if your bus happens to be for the following day because it's overbooked for the next day, you have to sleep on the hard floor or the hard metal benches that they have to offer. read more

See all

Had a very pleasant experience waiting for our next bus here at the Oklahoma City greyhound bus station, Michael was the person on duty watching the building and took the time out of his day to greet and insure we had a pleasant experience here. Thank you Mike! We need more people in bus stations like this guy! Spectacular job! read more

My son is currently on a bus originally scheduled to go fron Norman OK to Seattle WA.. Their system has somehow changed his itinerary. Instead they scheduled him to go to Denver CO. An employee managed to get him on a bus to Minnesota, where he was suppose to be for a 4 hour stop. At 2am arrival, bus station closes til 7 am. Then he has no idea if they will expect him to purchase another ticket, or if he will even be allowed to go to his original destination..? He has a job to be at Wednesday so needs to be there as scheduled at 6 pm Tuesday As his ticket originally stated. Prayers for him & Greyhound bus status. , Why do they change an itinerary midstream without any regard for the passenger? read more

Glad I made it without dying. Negative comments come from arrogant snobby people, who can't think for themselves and believe the world should revolve around them. 5 Stars Greyhound and a shout to the driver Anne (if that's how it's spelled). Excellent performance! read more

driver was rude as hell, Abe I was told to exit bc I called customer service to verify a policy the driver told me existed and I was told it doesn't. the policy, if its real, limits NO phone use and No overhead lights if your in the front rows (reserved for ADA) and there for is limiting someone bc of a disability. i will be contacting people about this and make sure greyhound is exhausted of me on them about this issue. a clear medial problem was labeled as "doesn't qualify" to the agent working the desk at this building over night. (black male) read more

Their buses don't make stops. You waited 1 hour? Don't matters. You waited 3 hours? Nope. You can wait eternally and still not get a ride or refund. They lie to you on the phone saying "it is coming" "the driver has just left", making you wait even longer since you already invested a lot of time waiting+uber. Shady company doing shady business. Do yourself a favor and take a train next time read more

Horrible employees, absolutely disrespectful, and with a disgusting environment. Bus left early and with less than five minutes for all customers to board. Staff told us different information. Every moment they threatened to "cancel our tickets" for no apparent reason. They refuse to uphold Greyhound's official hours, closing the station, and kicking out elderly, disabled, and children in 100° heat or 10° cold, with zero remorse. Reading other reviews, it seems like they consistently close the bus station for no reason and lock out customers. And somehow they have an attitude about it. I can't imagine being that disrespectful to customers and then telling them to shut up when they ask simple questions. The woman who seemed to be in charge was on a pathetic power trip. Maybe she feels powerless in her own life so she has to take it out on desperate people to feel less bad about herself. Or maybe that's just how she is inside and out. Either way, her behavior was unacceptable. It makes sense why she was wearing a skintight romper instead of a uniform with a name tag like the rest of the employees around her. She dresses like she has no job, and I hope she finds herself in that position soon. Do not attempt to reason with any staff here. Greyhound OKC needs to make changes. read more

if I could give it a big fat zero I would! The rudest people I have ever had to encounter in my life work at this place! Their customer service is -100! If there was another bus station trust me I would use it I will never take greyhound again! read more

I came to the greyhound station/drop off point to drop off some family members this morning and I was completely disgusted. The location smelled and was dirty and was clearly lacking maintenance and upkeep. The staff member that assisted me was rude unprofessional and completely underdressed. As a public facing employee I would expect someone that works at transportation locations to be well groomed and dressed to assist customers with a smile. Instead I was greeted by someone who clearly does not like her job and was in her pijamas and slippers and socks. She was also extremely rude and racially profiled me and my family. I felt extremely uncomfortable and unwelcome and as a LEGAL US CITIZEN I do not appreciate being stereotyped by the color of my skin or background. I hope management can address these issues and potentially find better staff to work at this location. Happy Holidays and Safe Travels to all. read more

absolutely awful. the bus stopped for less than a minute before leaving, we followed them all the way to the next stop and got screamed at by multiple workers being told to shut up and they didn't give a damn. if you don't know how to talk to people you shouldn't have a job go home. read more

Shit customer service and no signs telling you that you're not allowed to unload near the busses. DO NOT PAY FOR ASSIGNED SEATING. The buses do not have numbered seats and they do not respect that you paid extra for assigned seats. The staff is abrasive, every single one of them all had hostile attitudes even when nobody was doing anything wrong, and the bus is sub par quality when it comes to cleanliness and overall niceness. I wouldn't do this again unless out of necessity. read more

Do your damn job right, if you don't like your job don't work there.Have us sitting outside and they're open and it's 100+ Degrees

Large sitting area, big bathrooms, good customer service, central location, near food & shopping. Only flaw are late busses and lack of notification that bus has arrived. read more

This is the worst customer service I have ever experienced in my life hands down. The only reason I gave it a 1 star is because I can't leave a review without at least a 1. The employees are very unprofessional. rude. aggressive and violent! The company allows this lady to continue to work here and get into alterations with people. This individual did not allow my elderly mother to plug in her oxygen, and instead kicked us and other customers out of the office ! She then proceeded to tell us that she was going to kick us off the bus with NO refund because we questioned her customer service skills, or should I say lack of . She followed my elderly mother and I outside and proceeded to call her out if her and while consistently using the F word in front of about 25-30 customers outside waiting to board the busses she then proceeded to attack and hit my elderly mother. The bus driver actually had to pull her off of my mother . I then called 911 and the police came and were so happy to know that there was a video of this attack that took place from this very ignorant. Immature person ! This will be o her record as assault and I will make sure to go to every court hearing so she knows she can't continue to get away with treating people like this and get away with it . You have messed with the wrong one this time you dumb little girl !!! I have emailed and called the corporate office many times and they have not gotten back with me but it's okay because I am not going to stop until she is fired and they address this on going issue. read more

I scheduled a trip from New York to Arizona and what should've taken only 51 hours, in reality it's been 55 hours and I'm nowhere near my destination. After 5 delays and having my trip rescheduled, Greyhound has left a bad first impression on me read more

At bus station I received a refund amount ,and was told I could give it away.during waiting far my bus a missionary from Africa told me of a man needed a ticket but did not ask far my help nor did the agent .right before I was cathing my bus I met the man that needed help at that moment the agent yelled out I was about to miss my bus before I could go to my bags to give the guy that need help a ticket I'm so sad over this isue .to the agent and the missionary from Africa next time you tell someone if someone else needing help and you know they can help bring that person to the person that needs help !!! It read more

Okc bus station is rude, facilities to small,bathrooms smell like a porta-potty and ransacked by bums. The lot porter was rude and I was just dropping off a client. Avoid at all cost read more

Don't do it. Don't. Seriously. You're better off hitchhiking to your destination than using Greyhound; it will be cheaper, and statistically you're less likely to die a gruesome death. You can tell a lot about a company based on their refund policies. In the case of Greyhound, the refund policy is practically nonexistent. Why? Because they know you're going to be unhappy. They know you'll want your money back. And they don't want to give you your money back. And now you can buy your tickets at 7-11 of all places. Classy. I am not making this up. I had a Neo-Nazi (the tattoos gave it away) who was sitting behind me, threaten to stab me. In the neck. Because the seat I was sitting in was too close to her. You can't make this stuff up. She spent almost half the ride punching the back of my seat. There are plenty more insane stories about my frustrating ordeals with the cave dwellers who use Greyhound. I would love to start a group for Greyhound survivors. One day, I'm going to try and share the traumatic stories with my grandchildren. But when I try to tell them, I'll end up staring off into space with a vacuous look in my eyes while I whisper quietly, "No... Never again..." Then a single tear (from my right eye) will slide down my wrinkled, yet still good looking face as my grandchildren look on with concern. Then my grandchildren will go to my wife and ask, "What happened to grandpa?" My wife will respond with, "Oh sweetie, he is just really upset right now, because while all his rich friends were getting around everywhere in cars because they could afford to buy this expensive fuel known as 'gasoline', he had to take a Greyhound bus, and some people tried to kill him once, or twice; or maybe it was three times, it seemed to happen to him a lot when he got on a Greyhound bus." Wow... That's an impressive tangent even for me. Apparently, my future wife speaks in run-on sentences. read more

if I could give Greyhound bus a zero star Izero star I would. My father was stranded in Flagstaff Arizona and waited over four hours for a bus that was not coming. I ended up having to rent azero star I would. My father was stranded in Flagstaff Arizona and waited over four hours for a bus that was not coming. I ended up having to rent a car and travel 2000 miles on my own dime one way to get him after his bus never showed up. I have contacted customer service multiple times about getting a refund and I keep getting the same answer. "I'm sorry I understand. It's frustrating." this is more than just frustrating. When I called customer service the day his bus never showed up. I got four different answers on why it wasn't there. I have Uber receipts, proving that he was there, Two hours before his bus was supposed to arrive and did not leave until three hours after it never showed up. When I talked to customer service today, it sounded like the supervisor I spoke to was at a bar or a party, and when I asked if he had a boss that I could speak to, he yelled at me that he was the only supervisor I could talk to, or I could call back and then he hung up on me. read more

Greyhound needs to be put of business!! We vooked a bus from Grand Junction. For a special needs family member. She waited for over 6 hours as we called Greyhound.com, Greyhound Bus terminals in Colorado, Texas, and Oklahoma, and Flixbus. She was told to wait because none of their systems showed the bus at all or there was no way to track the bus. A stranger called the transportation department to find out that the Greyhound is no longer running in Grand Junction at that location although the ticket was purchased only a few days before! She is missing her connecting bus in Denver and is stuck in this town and every person we call at Greyhound or Flixbus for a solution only sends us back and forth to the other. Greyhound and Flixbus....you should be embarrassed at what you are doing!!! read more

This place is terrible. Waited here for my bus just for it to take off without letting us know it was here. then when trying to assure that i had a room the lady up front had an attitude with me and started getting disrespectful. If you stop here do not go inside the station. read more

This is the smallest and worst Greyhound that I've been to the only good thing about this place is that they have free Wi-Fi and you can plug in your electronics. Other than that there is nothing good to say I had to remind the agent behind the desk to announce when we were boarding... I should have went with my gut and just walked outside when it was closer to the time to board with my luggage instead of waiting for her to announce. Lesson learned. read more

Greyhound Bus Lines - Transportation Near Me - Oklahoma City, Oklahoma

Greyhound station in Oklahoma City: BY FAR THE WORST SERVICE EVER! I have rode Greyhound twice from Conroe to St. Louis, MO and both times getting to Oklahoma City has been an extensive delay. First time: waited 7 hours behind schedule Second time: THE WORST: Turns out the bus driver walked in (schedule route 1364 and scheduled departure was 12:40a). Bus driver asked Kathy Kelly; security, to make an announcement and she refused. Then the Bus Driver left without giving an announcement. So, us paid passengers got left behind and next arrival isn't until or after 11:30am Saturday morning on February 24, 2018 Pray you never catch this route! This is ridiculous! read more

Oklahoma greyhound station is by far the worst one I've been to, it's absolutely disgusting inside and out, inside all around smells of urine and feces, outside is covered in cigarette butts and garbage, the customer support is non supportive in anyway, they're rude and impatient with questions being asked, non informative with any information. read more

Been on hold for 13 minutes! Tried at different times with same results. Just had a general question but could not get anyone to answer. Need to update your customer service! read more

The OKC (Oklahoma City) Greyhound station is really small, and can be crammed a lot of times for buses and customers. The ticket agents are pretty nice, but have that "bored" appearance, as they stagger and print tickets and itineraries. There is a gas station almost exactly across the road. The Station itself is clean to the standards needed, and most of the people all mind their own business as usual in the stations read more

Let's keep this 1 star train rolling. I've been on this bus line more times than I'd like to admit. Being without a car, it's a cheap and 'easy' way for me to get from OKC to Dewey or beyond. My first experience was going from OKC to Knoxville, TN (As if that's not awful enough). The trip TO the first stop was... so-so? Before I even got on the bus they looked at my ticket and said it was for the wrong time. WHAT? Does time work differently in a Greyhound station? Then they looked over it again and realized their mistake. I was about to sob. This wasn't a trip. I was going to LIVE there. So whoah, man. The people who take buses are sure... somethin'. I was terrified the entire time. Shady people with some really, really weird carry-ons. On my way back from TN months later, my boyfriend was coming to meet me halfway so when we met up all happily and went to board our bus back home, he was told that we were going to be put on two separate buses. kfhkbgviwqaeuptrfgpoq -I made that noise. I know I did. Our tickets were EXACTLY the same. So I started crying pretty hardcore, so they hurried us onto the bus to avoid a scene I guess. How lovely! read more

I love to travel snd experience new things in my life. . first experience I could have lived without. ..rude customer service and inflexibility was the start. ..I booked my trip on line from Dallas to Wichita KS, and after pushing the purchase button, I realized that I had accidentally booked my trip in the wrong city..I was told by customer service that the ONLY way to correct this was to purchase another ticket and request a refund on the first ticket that would be processed in the next 7 to 10 days. ( that was not guaranteed to be refunded due to their no refund policy)...ok then!... Ask them a question...they first igore you, and then answer with a very irrsted tone...sorry for bothering you in doing your job... The pleasant part of my trip was my bus driver, Fina....she was to the point, respectful and pleasant to deal with... ( this didn't stop her from been assaulted by a bystander for doing her job) she was a champ and was able to protect herself well... Cleanliness and comfort of the bus..not to bad..I speculate that .Fina wouldn't have her bus durty!... Thank you Fina for helping me feel better about riding with grayhound. ..customer service and flexibity needs improvement. .. read more

This is a very tiny airport. It has nothing to offer. Seating is very limited. They do have bathrooms and places to charge your phone.

If I could give them zero stars I would. This is the second year in a row their busses broke down stranding my boyfriend in a sketchy bus station. This time it was for over 12 hours! And of course, you can never get a hold of anybody in customer service to get any resolution. Do yourself a favor, find a more reliable means of transportation and save your money. Do not use Greyhound! read more

Do NOT take the greyhound. The drivers are worthless and absolutely rude. After driving for two hours they believe they need a 30 min break when they're already HOURS late! The drivers treated us like crap and were beyond rude. Two people needed off the bus and the driver was about to leave them in the middle of the highway. Yes, you read that right, HIGHWAY! They don't care if you're safe as long as they get their money. Pigs! I will never take the greyhound again!!!! read more

Bring your own hand soap, toilet paper, and towel if you're going to be at this bus station! When I stayed for hours there waiting for the bus last August, the bathrooms didn't have any of those things. It's hard to find an outlet to charge your cellphone, but you can charge it in the bathroom. read more

Dear OKC greyhound. Thank you. Thank you for proving to me ALL OF THE REASONS WHY I HAD PREVIOUSLY VOWED NEVER TO TRAVEL BY BUS. You rude assholes. My partner is traveling today/tonight as I write this review. And she has now been stuck in OKC since 7/8pm yesterday. Yes I said yesterday. 6-8-15. She was due to depart for Memphis at 12:05, then there was then eat delay. The driver... Was asleep for a few hours and would depart at 2am. God forbid he was there to drive his paycheck on time. And now. Now the word is that said driver has QUIT. Yes, quit his job knowing there are twenty people who are tired hungry and want to get to their destination. On time. So now thank god for who ever is in Dallas.tx is getting up and dressed and coming to pick the OKC group up. This is my partners First time traveling by bus in her own. She is 21 years old and you're employees, bus drivers included are awful. Obviously. So not only are you late at every turn you then think it's ok to be rude. How is it that you have jobs ? She asks a question and you're rude. Since when is every bus rider an expert on how things work? You work there, you're supposed to be our experts, our guides, not some douche that doesn't care if you make it. Your job is to provide us with a great travel experience and you fall so flat. I hope you now know you're 60-150$ tickets. Are worth 1$. read more

Need to invest in New Buses! Put money into them Bus stations! We pay to ride so I'm sure we all want to ride comfortable and be in a clean environment! But thank God I made it Safe Go Greyhound.. read more

I know that others were disappointed with the service at the Oklahoma Greyhound Station but I was just there & I was surprised with how nice everything was. I'm not too sure how old this station is but it seemed to be rather new. I didn't have to buy a ticket here but the gentleman at the counter wasn't too friendly. Sort of stern but he answered my questions. Everything was clean & the service people were friendly & helped us with our bags, etc. I wouldn't have any issue about going through this station again! Happy New Year !! read more