Usually I take later bus times and they aren't that bad, however this time I took the 11:20am and it was a bit rough. I expected it to be packed (and it was), but people also chose their own seating even though seats are assigned and/or reserved. This led to passengers having to try to advocate for their own seat and in my case just accept it (I'm not confrontational and it's really just a seat at the end of the day). However I ended up needing to get my assigned seat since people arrived at the next stop and I was in their seat. Thankfully, the bus driver was really nice and helped fix the issue! The most painful part was people playing their music/shows out loud which led to a brutal headache 4/5 for service & support from the bus driver, 2.5/5 for the bus company since they overbooked a seat (which is why someone ended up in my seat because their seat was somehow reserved after the seat was assigned to them first) 2/5 for the time of day this ride was compared to later bus rides (people are louder, more likely to eat on the bus if that's an allergy concern for you, etc.) Overall 3.5/5 since I can't really dock the company for passengers actions! read more

I don't even think I can take the time to write about how horrible my experiences on Greyhound have been. I choose not to have a car for various reasons, but I often need to get from Vermont to Boston. This stop is where it all falls apart, and there is a whole tapestry of ineffectiveness, rudeness, and other negative qualities at work. If you have any other option than to take Greyhound, I would recommend it until they get their act together. If MegaBus can change its timing to get me into the city in time for the last train, I'll never ride Greyhound again for this route (not to say they've ever once gotten me into the city on time or near to their itinerary; but I keep hoping that one day they will.) read more

Traveling through here was a disaster. I was on a bus from Montpelier (originating in Montreal), and at WRJ, they instructed everyone who was going to Boston to get off the bus and switch to an express bus. However: - They didn't re-board the passengers already on the "express" bus before boarding the transfer passengers, leading to accidentally taken seats and angry riders. - They didn't clearly tell us to wait for boarding instructions after getting off the original bus, so some of us boarded too early, and then the drivers yelled at us as if it was our fault. - We sat in WRJ trying to sort everything out for so long that it would have been faster to take the bus making extra stops in the first place. We were originally scheduled to arrive in Boston at 4:50, and we didn't even leave WRJ until 2:50 (after pulling in at 1:40). It's 2.5 hours from WRJ to Boston. So much for "express." Trying to get us home faster was nice, but the lack of organization just made everything worse. And there were NO apologies from anyone at Greyhound. read more

If you care to read the whole story, it's below. Bottom line though, I've definitely experienced better as far as bus rides go. The bus station is the side of a convenience store which is connected to a Chinese buffet. I'm not trying to be picky, but if they want to look a little more legit, they should at least have better signage and maybe fares and departure times posted. We were meant to depart for Boston at 8:30pm but left 5-10 minute late because the bus driver decided to let a few more people on who didn't have tickets but paid him directly in cash because the cashier had already closed up the computer or it had crashed. The bus driver was also a bit rude to me. I had taken the seat in the front where he was apparently stowing his bag under the seat. He made a face when he saw me sitting there, and when I asked him if it was ok for me to be there, he said fine. But then he accused me of tipping over his bag which had his lunch box attached to it. I told him I had not touched it, but he took the bag out and put it near his seat. We departed only to pull over immediately because his bag was flopping around so he put it back on the seat next to me. We got onto the highway, and the overhead reading lights turned off. 15 minutes later we pulled off the highway because the alternator was bad, and he needed to call and see if he could either get another bus sent over to us or if we needed to turn back and get another bus at our original station. After he finished his call, he never updated us on what we were doing, just started up the bus and headed back. Luckily, we were given a brand new bus, one of Greyhound's newest fleet and got back on the road in a semi-timely fashion. We stopped somewhere else to pick up a few more passengers and were delayed leaving because the bus driver was getting into an argument with a passenger about needing baggage to be put overhead to accommodate 1 more passenger. Somehow it involved the man's 8 year old daughter needing to be woken up and moved, cuss words being thrown, and the bus driver threatening to call the cops. Mind you, there was a vacant seat in the front being occupied by just the bus driver's bag (and precious lunch box). I guess his bags are too good for overhead storage. Once we finally got back on the road, it was smooth sailing to South Station where we arrived 1 hr and 20 min behind schedule. I really wish there were another option... say Bolt Bus... but sadly there was not. I'll try not to ride Greyhound again but at least I made it home safely. read more

I ride Greyhound very often from Boston to Montreal, and this is a definite stop on the way (where they change drivers). There is a convenient store (associated with Greyhound?) at this stop, where you can grab some snacks, coffee, or use the restroom. We were always told the stop is going to be approximately 10 minutes, and it's NEVER that short. Usually we end up staying there for at least 30 minutes, if not more, the driver is usually chatting, eating or doing something else. It's totally understandable that the drivers have to prepare themselves for the long drive, but I don't understand why they keep telling us it's only going to be 10 minutes (instead of 30 minutes), it just makes the wait more frustrating for the passengers and left to wonder if anything is wrong. read more

If I could give zero stars I would. Our son is a student at McGill, and has tried to take the WRJ-Montreal Quebec bus several times. This past week coming home to NH, he was stuck on the side of the Interstate for 3 hours, the bus apparently broken down. Today, after we dropped him off, the bus is apparently unusable and they have to wait until a bus can arrive from Boston, MA 3 hours away. How can any business operate like this? We have yet to get a plausible explanation, or any sort of compensation. read more

Avoid Greyhound if you can help it. Just made plans to get to my destination from White River Junction because the bus has been stopped for 3 hours and none of us can tell how much longer it will be. Things like this happen far too regularly. This isn't the driver's fault, but the bus company's for not having other options available. read more

Had my belongings shipped from Los Angeles to White River Junction. The Greyhound staff left my parcels outside, [unattended!] for three days and nights, through the worst blizzard this winter [20 inches of snow, -13F]. Needless to say: my belongings were destroyed. When I asked the staff how they could be so careless they reacted in the rudest 'whatever' manner. Wrote to Greyhound Management to complain, they didn't have the decency to even reply... Also haven't been reimbursed for the damage done: haven't heard anything back. Crooks. Detestable people. read more

The bus arrived from Montreal 30 minutes late and departed 45 minutes late. The driver then became lost enroute to Boston and had to use the GPS on our granddaughter's cell phone to navigate his way to Boston! They arrived at 7:00 pm instead of the scheduled 4:55 pm forcing people extensive delays and waiting times. The driver did not assist any passengers with loading their luggage causing considerable confusion and disorganization at loading time. Overall, this is unacceptable service they deserve zero stars. read more

I am done with Greyhound. I am generally very tolerant of inconveniences and realize it's a cheap option. Last time we were delayed by 3 hours, and when the bus driver got to Boston, she didn't know where the bus station is, and asked the passengers to use their smartphones to help her find it. Believe it or not that is not why I am writing this review or why I'm giving them a one star. That was last trip. This trip, the bus left on time, but smelled like urine the entire time. Not a light hint of urine, but being stuck in the middle of sewage kind of urine. It was suffocating. I almost puked a few times. And this didn't happen on the bus. When I got on the bus I was struck by how bad the smell was already, but initially it was tolerable because the doors were open. But once we got on the road it became a living hell. I asked the bus driver about it and he was entirely unsympathetic, as if I were from a different planet. read more

To be honest with you l have to take the bus, l don't have another way to get to Ma. , and l need to get down there around 6 times a year. l totally dread the trip every time l must go. l haven't met a driver once that likes his job , or is the least bit curtious. l am going today , and can't wait till this trip is over with !!!!!!!!!!!!!!!!!!!!!!!!! Sandra Sullivan read more

Now I'm not one to complain about bad service or experiences because I know a lot of the times it can't be controlled. That being said, my experience with Greyhound this past weekend has been nothing short of hell. I'm a student in VT and had planned to take a bus down to NH, about a four hour ride. I got my tickets no problem and made it to the bus stop with time to spare, only to find that my bus had been canceled with no warning or notification. Cue me, stranded at a bus station in an airport I do not know, absolutely livid. I had to have my girlfriend drive up to get me and to make matters worse, I wasn't offered a refund at the time because customer service is located out of a different region and they thought I was trying to con them into giving me my $50 back. I get home, I calm down, whatever, I'm willing to give them another chance since I had already bought my return trip ticket. Again, get to the bus station just fine and actually get on the bus this time. All is fine until an hour into the trip, the bus shuts down. Check engine light is on, and the bus driver is only getting us a few hundred feet down the road before it shuts down again. All in all, there are a million better bus companies to work with and Greyhound is not worth the aggravation. I promise. read more

I'm back at WRJ again and this time Greyhound messed up my tickets. I ordered tickets for today, the machine printed off tickets for tomorrow. I'm coming from Boston, the driver was nice enough to let me on and said I could fix the tickets at the halfway point--here, in WRJ. I talked with a Greyhound/"The Station" employee about fixing it, she said all she could do is reissue me a new ticket and told me Greyhound has a reticketing fee of $20. I didn't bring more money than I needed for my trip so I don't have the $20 to just give them to fix their own mistake. I explained what happened and how the machine in Boston messed up, the lady just blamed me and kept telling me that I entered the wrong date. I did not enter the wrong date. I know this because I was excited that I could still get my tickets at normal price to go home instead of the inflated price the Greyhound worker in Boston quoted me (see my other review of Boston). I asked the lady what else she could do besides reissuing my ticket, she told me straight out I need to pay the 'take responsibility for greyhounds mistake' fee that I don't have or for me to "figure it out".This lady wouldn't even call her supervisor who she told me is the only one who can override the greyhounds responsibility fee when I asked her if she could. She really didn't care at all that I might get stranded in WRJ overnight because of Greyhound's own mistake. This place has the worst employees, I swear. read more

Run by a mean curmudgeonly old man. Yelled at me in front of a friend because he thought we were trying to get in with two copies of the same ticket. Even though they weren't. Made no effort to apologize after we pointed out they were two different tickets. Really bad experience read more

I live in White River Junction. My mother was taking a bus to the Montreal airport. She went a day before her trip and asked about the details. The person there told her that Greyhound does provide service to the airport, with a transfer at the main bus station in Montreal. On the day of the trip, we arrived 20 minutes before departure. Apparently one is supposed to arrive an hour before, so that was our mistake. The ticket agent (a different person from the day before) sold her a ticket to Montreal, but the driver told me that she needed to be sure to get a ticket all the way through to the airport. She asked for that ticket, and the agent (Dan) said he had never heard of a ticket to the Montreal airport. When he located it in the system, he said that he couldn't sell it as a separate ticket, and would have to run the whole transaction again, and that there wasn't time for that. When my mother said as an aside to me that he was having a hard time with the transaction, he said words to the effect of "It's your fault, lady, and I don't like your attitude." He seemed to be shaking. I guess the idea that the customer is always right didn't apply in this situation. I was disappointed that this simple situation couldn't be resolved, and that the ticket agent thought that his ignorance (when everyone else knew that Greyhound goes to the Montreal airport) was somehow the fault of the old woman buying the ticket. Disappointed in US bus transit. read more