Took the bus to Yuma it wasn't a bad trip the price was great I would highly recommend it save a whole bunch of money

If I could give ZERO stars I would, absolute worst experience ever. Got a bus ticket for my son to go from Yuma to Phoenix. Arrived 30 mins early and waited, waited waited.....no bus! Called greyhound they said it was a 3rd party bus provider called FLIX that they scheduled the trip through and they couldn't track the bus nor could they help me, I had to call FLIX to see where the bus was (at this point the bus is now an hour late). FLIX told me that they needed a booking number, I gave them every number that was on the ticket and in the email, nothing worked. They couldn't find the reservation via name or email either, it had to be this specific booking number that apparently Greyhound doesn't give you on the ticket when you book through them. Asked if she could look up the bus number and she said no also. My son was able to find the bus schedule for that day and his bus number said it left at 9pm (my sons ticket was for 1020pm departure). I called greyhound back and asked to speak to a supervisor ", was put on hold for 27 mins only to have an automated robot get on the line and repeat "hello, hello? Can you hear me? I can't hear you". I called back and asked to speak to a supervisor again and was on hold over 30 mins that time, again same automated sounding robot voice. So they were giving me the run around. I asked Greyhound for a refund and the customer service guy told me that he was a 3rd party international answering service out of the Phillipines and they had nothing to do with refunds, I had to do it online and the online refund request website was currently down for maintenance (how convenient)!!! The next bus out was 2 days away and it was a 27 hour bus ride to get to phoenix putting him in the following day. He had to be back at work on Tues (hence why we got a Monday night ticket) and that other option would have put him into phoenix at 3am Thursday morning. So I start looking for surrounding areas to see if there's a ticket I can get him. At this point, we waited 2.5 hours on the Yuma bus that never came. Found a Quartzsite but rocket for 2am getting into phoenix 5am so he can make it to work. Drove an hour and half to get there and arrived 35 mins early, no bus showed up there either. This was a greyhound bus so I could track where the busses location was. The bus never even exited the freeway, totally skipped over this bus stop. So again I had to buy another ticket to get him on the 5am bus now. I paid 3 times to get him A bus tickets I was up through the night waiting at bus stops. And out all that money because greyhound doesn't do refunds through customer service, you have to submit a refund request via email request. Last time this happens and a bus didn't show and we ended up driving my son back to phoenix, we never got our money back. Buyer beware!!! read more

Truly disappointed. I purchased a ticket online through greyhound they confirmed, emaled itinerary, gave me arrival time instructions and all, but never showed up. I waited 2 hours (after already arriving 39 min before the boarding time) along with another passanger that also has to travel from another location they were suppose to be picked up at and the bus never arrived. They were able to get a refund and new itinerary, but I was in urge need to make that trip to not lose a flight I had scheduled for the next morning. When we called, they said the bus could not be tracked because it's another bus that was suppose to make the trip. It is very unacceptable that greyhound has no way in getting in contact with their partner for these type of situations. I think it's very irresponsible for them not to contact their passengers about any updates from whatever circumstance the bus could not arrived. If I would have been able to get notice earlier that bus would not show up or running late or broke down, then I would have found a way to get a ride to go to phoenix for my flight. Now at this point I had no ride so late at nigh, have to find a ride early in the morning for a 9 am flight plus have additional expenses in paying for an emergent ride that will cost me an arm and a leg just because greyhound and it's partner can't have a secure communication system with their buses and passengers. read more

I bought my ticket online and came here to take the bus, they should warn this is NOT WHERE THE BUS TAKES OFF!! this is only the office to sell tickets. I asked in the call center a day before if I could take the bus here at the main station and they said yes which was a total lie and I almost missed it. read more