Based on previous reviews, fortunately my short stop at the Pittsburgh Greyhound station was uneventful. The bathrooms had toilet paper and were moderately clean. There was a security guard, but he wasn't checking anyone's tickets as they were coming in. There are vending machines for drinks and snacks. The restaurant looks like it's been vacant for years. There are a handful of places nearby to grab a bite if you have enough time. We began to board 30 mins before our departure time and left on time. read more

Greyhound Bus Station - Bus Stations Near Me - Pittsburgh, Pennsylvania

Formal Complaint - Lost Bag and Poor Customer Service at Pittsburgh Greyhound Station To Whom It May Concern, I am writing to file a formal complaint regarding my recent experience with Greyhound, which resulted in the loss of a valuable bag and extremely disappointing customer service. I had a bag that I believed was stored underneath the bus while the vehicle was being refueled and cleaned. At some point during this process, the bag went missing. The bag contained numerous valuable personal items, and my contact information was inside the bag. Despite informing staff of the situation, I was not given an adequate opportunity to determine where the bag may have been misplaced or to thoroughly check for it. In addition, I experienced unprofessional treatment from the driver. Although the driver was able to locate my name and reservation, he insisted that I print my ticket because he was unable to scan it. Rather than assisting in resolving the issue professionally, his conduct was unnecessarily confrontational and contributed to an already stressful situation. The overall customer service experience was unacceptable. I felt that my concerns regarding my missing belongings were not taken seriously, and I did not receive the level of assistance that a passenger should reasonably expect when valuable property is lost. As a result of this experience: * My bag remains missing. * The bag contained valuable personal property. * My contact information was inside the bag. * I received inadequate assistance in locating the missing property. * I was subjected to poor customer service and unprofessional behavior. I am requesting: 1. An immediate investigation into the whereabouts of my missing bag. 2. A review of any surveillance footage and baggage handling procedures related to my trip. 3. Contact from a supervisor or claims representative regarding the status of my missing property. 4. Information regarding compensation and reimbursement procedures for lost baggage. I have relied on public transportation services for many years, and this experience has severely diminished my confidence in Greyhound's ability to safeguard passengers' belongings and provide professional customer service. I look forward to a prompt response and resolution. Sincerely, The Honorable Mari Moss, MPA Phone: 917-682-9659 Email: marimossyawn@gmail.com read more

It has no toilet paper or toilet paper holders in any of the female stall. It is unsanitary to be in this manner Where are the authorities and why is something not done about it read more

My mom had got her bag stole 2 days ago and they have not did anything about it when I looked onto the website I don't understand how they feels though they aren't responsible for bags that goes underneath the bus read more

UPDATE: Still sitting here over 2 hours later with no notifications or updates. Customer Service is no longer answering the calls (a few of us have tried calling with no success). I haven't used Greyhound in years after they lost my luggage at a stop. Clearly nothing has changed & actually gotten worse - this bus was to leave at 6:45pm EST - at the time of writing this review it's almost 7:15 pm and no announcements or info. I do appreciate they try to cover their ass by changing departure time online...too bad I was here at 6pm and there was not a single staff person, customer or otherwise. #KeepUpTheFakeWork read more

Greyhound Bus Station - Tried to change the time after they were late leaving - I've been here since 6pm - Bus Stations Near Me - Pittsburgh, Pennsylvania

I can't leave a review less than a star. on the last leg of my trip and no end in sight. my bus in Indianapolis was delayed by 2 hours, called customer service for them to tell me the bus left, when it hadn't, they didn't have a driver (was suppose to leave at 7:50pm, didn't leave until 9:50. got to Pittsburgh at 4:10am, my connecting bus to NY was suppose to leave at 4:50am and I'm still here with no information available on the customer service line or in the Pittsburgh station, where the employees are RUDE AND DISRESPECTFU. Again I called customer service for them to say there is major delays and they can not tell me when the bus will be leaving. if I could recoup my money I would read more

Greyhound Bus Station - Don't take greyhound if you don't have to!!! Horrible - Bus Stations Near Me - Pittsburgh, Pennsylvania

Philadelphia-New York 9:20am October 31st The greyhound "station" on Spring Garden St is a travesty. Everything was extremely disorganised, you couldn't even tell where exactly you're supposed to wait for which bus (the answer is: under a random overpass, an area which smelled strongly of urine). A crude handwritten sign just said "Greyhound". Obviously, there was no seating, etc. The bus showed up on time, but the driver for this route turned out completely insane - once we set out, she would occasionally announce loudly into the microphone "Lower your voices in the back!", while absolutely no one was talking, only one person in the back was sleeping, and the entire bus was extremely quiet. She made this announcement several times, clearly she was hearing loud voices. Of course, the wifi on bus wasn't working, but that's not even so important in the grand scheme of things. Once we got into midtown Manhattan, the driver basically just let us off in the middle of some random street. Luckily, we didn't have any luggage under the bus, so were able to just jump out and be on our way. Not sure how other passengers faired, getting their luggage in the middle of a Manhattan street full of traffic. On the whole, it was a really bizarre experience, but at least the driver got us there alive. NYC - Philadelphia 7pm, Nov. 2, 2024 On the return journey, we picked up the bus in Port Authority, not some random street with urine covered sidewalk. When we boarded, the bus driver announced the "bus rules", one of which was that you couldn't use the phone on a speaker. At this point, one of the passengers sitting in front started using her phone on speaker, and a verbal brawl ensued between driver, the perp, then another passenger joined in. The brawl continued for at least five minutes, which of course made the departure late. The whole thing was very ghetto, with plenty of profanities and other fun stuff. It even seemed at one point like it may come to physical blows. In the end, thankfully , it didn't, and we finally set out. (*BTW, we audiorecorded the whole thing, if anyone's interested). We did get to Philly almost on time and were dropped off at the same Third World-type "bus stop" on Spring Garden St, the one covered in piss and other bodily fluids. But at least this bus driver didn't hear loud voices in her head, which was already a win. Philadelphia-Pittsburgh 3:55am November 5, 2024 Once again, we're back at the Third World "bus stop", under the overpass, on a urine saturated sidewalk. Once again there's a handwrittren "Greyhound" sign and lots of confusion among passengers. But this time it is 3:45am, and there are several homeless people sleeping on the ground. Bus shows up on time, there's no announcement, but we ask the bus driver to make sure it is the correct one, and board. This time, the bus driver is sane, doesn't hear voices or gets involved in drawn out brawls with passengers. Wifi works initially, then stops. The power outlets only work on one side of the bus (of course not ours), but other than that, we survived Spring Garden "bus stop" and the trip unscarred. read more

Every time I come here there always dam delay , I was here December 20, 23 . the bus that was supposed to go the nation capital and a next Connection to New York City was late past eight hours ( the sales associate that work behind the ticket counter was passing by like there didn't want be bothered one of them said the bus was damaged or there was no bus driver , well if the bus was damaged ,why was eight hours later there found a driver to drive that same coach bus ( bunch of liars ) ....there told us so much bull sh*t excuses ) . This terminal is dreadful there always a dam delay when I come here , jinks terminal- bad luck terminal :/ , There a Amtrak Train station that runs right upstairs as well . There closed the Cafeteria it must happen after the Covid Pandemic , because before the Pandemic I do Be Rembered seeing the cafeteria open . I didn't see any Dunkin café' near by , but there is a Starbucks Cafe' right across from this bus terminal in case if you get hungry !!!!! P.S. couple a years ago I missed my connection because my bus coming from New York was delay so when I got here Pittsburgh bus terminal I missed my bus connection and mine you there one bus that goes to this town , the ticket counter had to send me back all way to New York ( my beginning destination point), because the connection bus once per a day and mine you I missed this bus two different trips every I would reschedule . Due to fact the bus out of N.Y.C was delay , I was lucky on my third trip .... Can you imagine if I was going to a wedding or funeral or school event ( I would missed my whole trip up ) read more

The Pittsburgh Greyhound Station is genuinely the worst transportation service I have ever used. The bus drivers are rude, threatening, and unprofessional. The delays are constant and the state of the station is in complete disarray. As a frequent traveler, I will no longer be utilizing Greyhound specifically because of how atrocious the Pittsburgh station treats its riders. read more

I believe I had the impolite most rude experience. So I get to greyhound a day before to check my tickets and everything. There are no toilet paper in any stall in the bathroom, one sink with soap that works. And so we leave but go back to get on greyhound ......all in all we didnt make travel for unnessesary circumstances. NO REFUNDS NO EXCEPTIONS... next time I will drive myself!!! Ughhh the trauna.!!!!!! read more

i had a bus ride late in the evening... would not recommend. (if you must take a bus do it during the day!) random people were loitering outside the entrance, which made me feel unsafe. once inside, people were lying all around the ground, yelling at each other, or trying to strike up conversations with me that made me feel uncomfortable. they announced the gate through audio messages (the departures display says "See Agent" but there were no open offices at night, rendering the displays basically useless) which is hard to hear over the aforementioned yelling people. only reasons this place is 2 stars and not 1 star are because the boarding process was straightforward and because the place itself was somewhat clean. read more

Minimal service but gets the job done. It's kind of hard to get anyone's attention if you need something. The busses are comfortable and are on time. The drivers are professional. read more

Greyhound Bus Station - Bus Stations Near Me - Pittsburgh, Pennsylvania

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If I could give zero I would. No communication between customers and staff. Staff are quite literally cursing out customers if they ask simple questions or just ignore and walk away. At station there is no security, a person is trying to steal someone's bag as I type. read more

I can honestly say this is one of the best Greyhounds that I've been to! And I've seen plenty of them from Saint Louis , Chicago , DC & NYC. The bus station is conveniently located in the heart of downtown Pittsburgh. If you want to grab a quick bite to eat, go tour the city , or just enjoy the scenery in between buses this is the places to be. It is also located near the train station and various bus lines. What I love about this Greyhound is how spacious it is. Each of the gates where the buses arrive has a seating area designated for them. This is especially useful for those peak departure / arrival times. There also is a huge area for dining. It says restaurant and gift shop but I did not see the gift shop lol. As always the staff for the greyhound is hit or miss ! Their customer service can be either really great or really really bad ! The parking down here is either non exists or expensive but then again that's fairly consistent with Pittsburgh at large. read more

Greyhound Bus Station - Entrance area and seating - Bus Stations Near Me - Pittsburgh, Pennsylvania

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I've been literally waiting 12 hours for a bus. The fact that they made me wait for this long for a delay is crazy. Also the employees are rude when you ask question read more

I asked the supervisor on the phone to reschedule my trip after they canceled in Pittsburg to Baltimore the supervisor refused and told me he can't change my ticket go home I will never ride greyhound again been stuck her no food and the staff is rude as hell no help at no acommadation from greyhound hardly info on the trip to Baltimore read more

1st time leaving out of Pittsburgh via Greyhound. Read the reviews, but I must see for myself. Arrived at the station at 7:20 a.m. Few men hanging around outside. Once inside, an employee greeted me, asked if I had a ticket & informed me of my departure gate. The scheduled departure was for 7:50. No announcement was made until 8:20 to inform us to line up. Glad that I didn't have to wait for hours and would use Greyhound again. read more

I needed to get to Louisville, KY by 12:00. I made a reservation for a 1:55AM departure that transferred in Columbus at 5:45AM, arriving in Louisville at 11:40AM. At 2:30AM, the bus still had not left Piottsburgh. The driver was rude, arrogant, used foul language when I respectfully asked about the delay. At this point, I knew I was missing the first departure time in Columbus. I called Greyhound several times, each time telling me they could not access my information because of a computer error. When I finally reached someone who could help, they were unable to solve my issue. After I finally got a departure time, I realized I wasn't going to make either transfer departure time. The terminal was disgusting. People were actually smoking marijuana in the inner entrance. People were entering the garage area to smoke when the doors were supposed to be locked. One person almost got into a fight with the security guard who ended up calling the police. I ended up having to Uber, of all things, to Columbus to make my transfer time. My Uber driver actually drove me to Louisville! He said he was bored and had nothing better to do! We cancelled the original Uber and I ended up paying him cash. Haven't received any feedback from Greyhound after several calls. I feel embarrassed for the company. read more

Avoid at all costs. Bus never arrived, and customer service had zero insight into the bus' whereabouts - whether it was delayed and still coming, whether it skipped the stop altogether, nothing. To boot, their policy is that they will grant you a REBOOKING (not cancellation) after two hours have passed since the departure time. Completely unacceptable. read more

You ain't nothin' but a greyhound Drivin' all the time You ain't nothin' but a greyhound And you ain't no train o' mine Well, the King has spoken. And I bet he wouldn't have ridden around in Greyhounds if he were still alive. It's hard to know whether I should give it a good rating or a bad rating. On the one hand it's a pretty sketchy place with lots of homeless people and panhandlers inside and out. I have nothing against the homeless, but it's a depressing part of a bus journey and some people would be freaked out by the panhandlers - many of whom aren't homeless, and will say all kinds of things to get some $$ from you. On the other hand it has so many good memories for me - as somebody who traveled all over the whole country on Greyhound buses when I was a teenager. I remember dropping the love of my life off at this particular station after a horrible fight. Then coming into the station later to look for her. I think fights are more common when you are younger. Then things just kind of get numb and dull and emotionless somehow. Over time. Without you ever meaning for them to. It's hard to explain. But this is a great spot for the station, because if you walk out the front door you are right in the middle of downtown, close to everything. And that's much better than having it in some Industrial District 3 miles away. read more

Greyhound Bus Station - I'm the authority on the parking authority - Bus Stations Near Me - Pittsburgh, Pennsylvania

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I came back from the Indianapolis 500 from Indianapolis Greyhound to New York and was delayed over 12 hours. (Over 6 hour delay getting on bus from Indianapolis). Because I missed the connecting bus, I had to wait an additional 4 hours in Pittsburgh's Greyhound station. I can't blame Pittsburgh or that station for the delay. However, I was venting about being confused about which bus I was taking to someone, and the customer service woman started barking at me that "this was the bus" meanwhile, the bus listed on the board did not even state that it was making stops at Baltimore, so how am I supposed to know it stopped in Baltimore? The station was even more run-down than the Greyhound station in Indianapolis. There were a bunch of hustlers asking for money or to borrow my phone. I didn't feel unsafe, however, there was zero police presence if anything did happen. It is clear that at least 5 people or so, in the 4 hours i was waiting, probably lived in the station, or spent most of their day here, and were using it as shelter. I don't blame poor people for having no other options. Either way, it is a completely "forgotten about" station that feels completely in the middle of nowhere, although there are corporate buildings outside. It feels empty and desolate. Incredibly stuffy inside. A muslim man was preying on the floor at one point. Another man told me he payed $100 round trip to the airport because he couldn't call them to ask the schedule. Then asked to borrow my phone to call the airport. If you can't afford a basic phone, how I am I supposed to believe that you paid $100 to and from the airport just to get flight info? Another young kid asked me for $1 and was going through the garbage in the bathroom to get empty bottles for recycling. Didn't feel unsafe just very depressing. Depending on the day you are here, it might be unsafe because there is absolutely zero police presence and no security guards anywhere in sight. I lost the $70 extra that i paid to upgrade my initial trip to an express bus, and paid another $60 to get from Baltimore to NY on a separate Peter Pan Bus, I lost all the extra money I paid. There is NO CUSTOMER SERVICE phone number. You can talk to a representative but any request has to be made through E-mail, and my request through E-mail or messaging was completely ignored after a long message and many hours on the phone with them. On a side note, Greyhound bus drivers drive so fast that it is almost scary. The trip from Pittsburgh to Baltimore was delayed about 30 minutes, and the bus driver ended up making it on time due to driving uncomfortably fast, passing other trucks and motorcycles in the left lane. Upon doing research, Greyhound has completely gone to hell once it was bought out by FlixBus or whatever that German company is, which was around 5 years ago. Drivers don't show up, they don't want to work, and leave passengers stranded for 5 or 10 or more hours in stations past the normal departure time. read more

I never leave a review but I had to for greyhound. It has been horrible experiences time and time again with the delays. One time I had to wait over 24 hours for my trip and now I'm waiting again. I've been waiting to leave since 5 am this morning. I called customer service but there's nothing they can do and they won't even give you a partial refund. Greyhound has gone so downhill and I don't understand why there's so many delays. The greyhound workers at the Pittsburgh station are overall rude and aren't very helpful. They make it seem like it's a bother to help you with even one simple question. I do want to shoutout one worker (he may be a manager or something) but he's one of the only nice people willing to help you and try to give you answers. I don't know why I keep trying the greyhound. Next time, just take the train (longer trip but no delays, at the end of the day the Amtrak would've been faster with all the delays greyhound is having) read more

These guys suck. Had round trip planned. 1st bus of day was 4 hrs late missing the connecting bus. And next avail bus to destination was 48 hrs away. Went to get refund. They denied the refund and only partially redunded the trip back after tacking on a 69 dollar cancellation fee all bc there bus couldnt keep to a schedule read more

Employee who runs the security at the 6:55pm Pittsburgh to New York yells at the customers when asked travel questions. The employee tries to make up for their incompetence with their asinine attitude. Never travel on Greyhound. The place is dirty and ghetto. read more

No excuse. Be it location, staff, scheduling, safety, etc... bus transportation is the worst. If I ever do this again, I need to have good company or great weed read more

Terrible is a complement. Dirty, bus didn't leave on time. Never again. I don't know how they stay in business.

Hey look it's a bus service and it's not going to be perfect. I remember the first time I took a Greyhound bus and I was beside myself. But you know what? It's not awful. They offer pretty decent wifi service. You just really need to understand how this type of travel works (not difficult) to make the most out of it. If given a choice, I'll stick with renting cars. read more

Horrible service at this bus station. Every stall in the bathrooms were seriously dirty and nasty. Workers aren't very helpful with informing customers on their new system with flexibus. I took greyhound to from chicago and was supposed to be going to York, PA. My transfer in Pittsburgh turned into me having to get a room for the night because my bus driver did not show up from work. I arrived to Pittsburgh around 11pm and was supposed to leave to York, PA at 11:20. I never left and wasn't even informed of the delays and bus driver not showing up until 2AM! I received voucher for new bus ride and went to check in room until my bus left later around 4pm. I was then informed around 11AM that that bus was delayed and I had to get on the next bus coming in to Pittsburgh at 11pm. Worst experience with Greyhound ever. read more

As usual Greyhound never fails to disappoint! I was traveling with a brand new suite case, that their employee damaged and now their giving me the runaround on how to get this rectify. I've called the customer service number the employee gave me and they told me I would have to take it up with the Greyhounds employees at the terminal and the employees at the terminal are giving me numbers to call. read more

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I will never use greyhound again. Even before getting on the bus the experience was really poor. The terminal was a state of confusion. You can barely hear anything from the intercoms and there were a lot of delays. As I'm writing this, I'm leaving 1.5 hours late. If I had not been rerouted to a different bus, I would still be waiting in the terminal. I chose greyhound because I thought it was the easiest option to get to philly. There are hardly any cheap direct flights from Pittsburgh. I would take megabus over greyhound anytime. This experience left me with such a bad taste in my mouth, I won't give greyhound another chance. Ever. read more

Greyhound Bus Station - People sitting on floor when they realize their bus will be at least an hour late - Bus Stations Near Me - Pittsburgh, Pennsylvania

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The Pittsburgh Greyhound station is better than most bus stations in Pennsylvania. This observation is completely relative. The station is the cleaner than most other Greyhound stations / stops undoubtedly. There are a plethora of vending machines in the station, always filled with snacks. Additionally, there is a small food court in the station. Unable to speak about the quality of the food. For those like myself who are unwilling to try the food. There is a Starbucks across the street. Plus, there is a Jimmy John's that's within a 3 minute walk. I highly recommend getting to the station roughly 40 minutes early if you're boarding number is 30 or above. People begin lining up early for the bus, much before the suggested 20 minute check in time. Ultimately, you want to avoid sitting in the back the bus. Those seats should be free, honestly. Remember to bring your patience. The Greyhound station is wonderful place, where your patience will be indeed tested. Sometimes personal growth can be found in a dark affordable place. This is basically a review of the station and not the physical bus ride. The bus ride is always an interesting experience. Just expect the worst and you will be pleasantly impressed when it is not horrible. This being so, Greyhound is my preferred bus service. I'm most often content or satisfied with actually ride. And I highly recommend Greyhound to others especially if you are traveling via the Pittsburgh station. read more

Terrible customer service is accompanied by gross, deteriorating busses. I got lucky and had working chargers on my past trip, but apparently power is unreliable. And there is no wifi. I would recommend taking one of the newer budget bus lines whenever possible. The only reason I have taken Greyhound in the past was in very cold winter months when I did not want to be waiting outside on the sidewalk for the budget busses. Having an indoor bus station to wait in was definitely worth the big cons of Greyhound in this circumstance. read more

Had to switch buses at this location on 12/28/18. One of the employees was on an absolute rampage. You actually couldn't tell she was an employee, because she was dressed in hospital scrubs, and wasn't wearing a name tag. As soon as I got off the bus she screamed at everyone to get away from the luggage and she aggressively yanked everything out from under the storage area. I had to wait in line to get a transfer ticket, she ignored any questions being asked to her, shouted at customers that were in the other line. read more

The workers were so mean to me. Every stop I went to. They yelled at me ,rolled their eyes at me, purposely ignored me, threw my luggage at me. I cried the whole trip from daytona beach to Pittsburgh. The workers were so mean to me. Every stop I went to. They yelled at me ,rolled their eyes at me, purposely ignored me, threw my luggage at me. I cried the whole trip from daytona beach to Pittsburgh. read more

The worst experience ever!!!!! 3 trips of mine canceled and delayed. I was waiting the whole entire day just for the bus. No customer service people to help or announce, just left everyone unattended. I will never get on greyhound because of this experience. Pissed Pissed pissed. read more

One of the bigger greyhound stations I have been at, but it is just as dirty as the others. There are not very many workers around to help. I personally didn't need it but I noticed 3-4 people searching for some assistance about tickets. Plenty of restrooms, vending, and ample food court space for people to relax and eat. read more

I am telling everyone go your destination walking better than this company. The drivers not friendly and yelling at the people ,their rest area not clean at all. read more

worse service I ever had I got here at 2:35pm my schedule time was 1:05pm. then my bus departing for 640 show up but it was something wrong with the bus. it's now 1248 and I'm still sitting here this makes no sense read more

the only lady who's working at greyhound prior to passenger departure is too rude! just only to ask where gate to new york but she yelled at us saying gate 4! well where are not from Pittsburgh honey! We don't know your sh*t! read more

I just experienced the worst customer service I have ever experienced. We had a 10 am bus going to Cleveland, and when we got there and went up to customer service to ask where to go, the guy just said "well you aren't making it there today." Apparently It was very delayed. Extremely unhelpful and unsympathetic and also ridiculed us for having a connection in Columbus. We booked it through them, their website set it up that way! He offered no assistance and acted like it was our own fault. We ended up having to take a $20 Uber to a car rental place and renting a car for $300, as we had to get to Cleveland that day and assumed very incorrectly that we could rely on greyhound. Avoid at all costs. read more