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    Greyhound Bus Station

    1.6 (122 reviews)
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    Tried to change the time after they were late leaving - I've been here since 6pm
    Jerry J.

    UPDATE: Still sitting here over 2 hours later with no notifications or updates. Customer Service is no longer answering the calls (a few of us have tried calling with no success). I haven't used Greyhound in years after they lost my luggage at a stop. Clearly nothing has changed & actually gotten worse - this bus was to leave at 6:45pm EST - at the time of writing this review it's almost 7:15 pm and no announcements or info. I do appreciate they try to cover their ass by changing departure time online...too bad I was here at 6pm and there was not a single staff person, customer or otherwise. #KeepUpTheFakeWork

    Don't take greyhound if you don't have to!!! Horrible
    Ree Up B.

    I can't leave a review less than a star. on the last leg of my trip and no end in sight. my bus in Indianapolis was delayed by 2 hours, called customer service for them to tell me the bus left, when it hadn't, they didn't have a driver (was suppose to leave at 7:50pm, didn't leave until 9:50. got to Pittsburgh at 4:10am, my connecting bus to NY was suppose to leave at 4:50am and I'm still here with no information available on the customer service line or in the Pittsburgh station, where the employees are RUDE AND DISRESPECTFU. Again I called customer service for them to say there is major delays and they can not tell me when the bus will be leaving. if I could recoup my money I would

    Diane B.

    Minimal service but gets the job done. It's kind of hard to get anyone's attention if you need something. The busses are comfortable and are on time. The drivers are professional.

    Entrance area and seating
    Allen W.

    I can honestly say this is one of the best Greyhounds that I've been to! And I've seen plenty of them from Saint Louis , Chicago , DC & NYC. The bus station is conveniently located in the heart of downtown Pittsburgh. If you want to grab a quick bite to eat, go tour the city , or just enjoy the scenery in between buses this is the places to be. It is also located near the train station and various bus lines. What I love about this Greyhound is how spacious it is. Each of the gates where the buses arrive has a seating area designated for them. This is especially useful for those peak departure / arrival times. There also is a huge area for dining. It says restaurant and gift shop but I did not see the gift shop lol. As always the staff for the greyhound is hit or miss ! Their customer service can be either really great or really really bad ! The parking down here is either non exists or expensive but then again that's fairly consistent with Pittsburgh at large.

    I'm the authority on the parking authority

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    5 months ago

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    4 years ago

    Terrible is a complement. Dirty, bus didn't leave on time. Never again. I don't know how they stay in business.

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    9 years ago

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    Page 1 of 4

    Ask the Community - Greyhound Bus Station

    Review Highlights - Greyhound Bus Station

    The entrance to the Greyhound station was a little sketchy, but once I got inside, I felt quite safe.

    Mentioned in 7 reviews

    Read more highlights

    Greyhound Bus Station - busstations - Updated June 2026

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