*Review from stay 4/23/25 - 4/27/25*…read more We had a really nice stay at Emerald Dolphin! The location is great because you're close to the restaurants and shopping without being right in the action. We had an awesome view of the beach and the pool area from our 5th floor balcony. Though we didn't go down, it seemed like a really nice and clean area. I did see a staff member go and reset the chairs in the area and clean every morning before 8 AM when it opened. I like that when you stay here you get access to both the pool and fitness center. Our unit was pretty clean. There were a few things we didn't love but that's more about the property management company that maintained our rental than it was the actual condo itself. The only downside (though it didn't bother us) is that this is supposed to be a more secure property with a gated parking lot. The gate wasn't working and stayed wide open throughout our entire stay. It's very easy for anyone to just walk off the street and come up to your floor. There are no security measures in place, so if that's really important to you then definitely keep this in mind. Otherwise, the property was great and I would absolutely stay here again!

My Family & I were so looking forward to staying at the Emerald Dolphin, Again! We dropped Three…read moreGrand only to be majorly disappointed in the owners of this filthy place! We stayed on the tenth floor back in 2016, and it was a FIVE STAR experience to say the least. This time we stayed in 620, and let me tell you, that if we could give NEGATIVE FIVE STARS (-5), we absolutely Would! Our experience was Terrible starting the minute we arrived inside the apartment. 1. The walk in closet between our bedroom & the bathroom reeked with the smell of urine which was a definite indication that the place had Not been cleaned at all. I use to work in hotels, & it smelled as though some drunk fool had relieved himself Right there! Oh wait, this was just the beginning of our horrible stay in Emerald Dolphin 620! We sacrificed & saved all year for this?!? I'm writing this in hopes that no one else has to experience this dump. 2. Second of All. the pictures were not accurate. This is not the updated look. It's extremely disappointing when some owners will deliberately mislead future vacationers to get their money at any &all costs. 3. They didn't bother to clean the Unit at all! We immediately brought this to the owners attention, only to have them make us empty promises that they would grant us a FULL REFUND because of the condition of the Unit was such sub par! They lied to us & began ignoring our emails. My precious family & I sacrificed all year long saving up, working overtime & everything looking forward to the previous experience years ago on the tenth floor! We dropped THREE GRAND $3,000.00 on this disappointing dump. 4. When it was time to go to bed, we felt several sand granules all in the bed only to confirm they hadn't even changed the sheets from the previous guests. And NO we had not been to the sand yet... 5. One of the twin beds were completely broken and in a closet. The King mattress was so worn out my wife had to go to the chiropractor. We were told that the maintenance man would need in the unit on Wednesday, & they would compensate us for our time. We rearranged our day and cancelled a trip to Destin for this because he was an hour and a half late. After all of this, he never even put the bed back together. I have been praying for over a year that God would allow me to take my Wife to see the ocean at least one more time, so He granted that desire. We chose this place assuming it would be stellar simply because we stayed at the Emerald Dolphin before, & the reviews were great. Needless to say this Unit (Not Emerald Dolphin) was extremely Misrepresented & We're requesting a Full Refund. We stayed from June 19-26.

Rented 3BR 2BA for a week in June off of Airbnb. Very nice condo and would recommend booking…read morethrough Airbnb. The problem we had during our stay is my beach umbrella and beach chair were stolen from right outside the door to the condo. I had put the items out there so I would not get the inside of the condo sandy. I had done this for three nights prior with no problems. Monday morning they were gone. We asked the office, but they were no help. The lady in the office said you're not allowed to store items outside the unit. (No signs posted prohibiting it). So there is either a thief on the property which deems it unsafe or the maintenance/lady in the office took it when all she had to do was knock on the door and tell us it wasn't allowed. There are only 3 units on our floor so it seems odd that a thief would get on and off the elevator looking for stuff to steal. I suspect the office knows because our unit was next to the office and the office was not open on the weekend. A little kindness would have gone a long way In this situation.

I'm torn for the rating. On the one hand the view, location, and size of condos are great. My…read morefamily has been coming here for years and grandparents just bought a condo last year. The experience is usually always great. On the other hand, this year we had an issue with our condo. We had a booking for the week of 4th of July but the condo got sold and the new owners didn't want to rent it. No big deal, the association took care of it and found us another rental. The new condo was ok but needed some maintenance which they said they would take care of. The listing also said it could sleep 8. When we arrived, they had bought a new couch which didn't have a sleeper and never mentioned it. So now what slept 8 could only sleep 6 and we have a big family. The front office was not helpful and didn't do anything for the inconvenience. I understand that everything else was booked up because of the holiday but the front office was handling the reservation and did nothing for causing a problem for us. Other than that the location is great. It's just a quick walk across the street to the beach. There's also tennis courts that are very well maintained. The beach is pretty quiet except for holidays.

Cameron, Owen, Tommy and Mike what a great group of men. Not only does this team work hard but…read moretheir dedication to detail is outstanding. They listened to what we wanted cardboard to the littlest of things that needed special attention to. ( extra wrapping ) Cameron Boss man was easy to talk to and he was also very polite. All of the guys were courteous and big on manners. The team worked for 12 hours straight into the evening to get it all packed up and into our Matson container. There was just no stopping these guys till the container was all loaded up and locked. Kudos to Cameron for handpicking his A -Team. You won't find a better packing team around.

Cameron and his guys helped my wife and I move our furniture into our second floor apartment. They…read morevery professional and quick too. I highly recommend Time Machine Load Master to anyone that needs some strong men to help them move.

Classic shady landlord BS…read more The office manager, Olivia & her district manager, Rebecca are dishonest and have extremely poor character. They sent maintenance down unannounced one day saying a pipe burst, found nothing. They charged us almost $200 for 1 month of water. I called management and they told me that my water bill wasn't abnormally high. So what alerted them to a potential burst pipe if the bill wasn't abnormally high? Called the district manager and then they conveniently found a burst pipe buried outside. Still charged me. They're liars.

Ive noticed a lot of work in the past couple of months. you guys have really cleaned it up nicely…read more I just want to thank you for working so hard to make the place much nicer. My loved ones have moved on. So good luck in the future. keep up the good work.

Travis served as selling agent and Kayla as the Buying Concierge & Closing Manager. Mine was the…read moresell of a condo unit, which has its very unique set of challenges to navigate. But owing to Travis's and Kayla's hard work and commitment the deal got done! It was a protracted, arduous and, frankly, nerve-wracking process. But Travis and Kayla endured with grace and perseverance. It was much appreciated!

The Talley Group team was always quick to respond to any questions and concerns we had. They truly…read morecare about their clients and work very hard to provide the best service possible.

They should have everything I need and I do not have to drive down the highway. I have even started…read morebuying my clothes that I wear to the beach from my local hardware store.

$7.27 to have one mailbox key made is WILD!!! I was shocked! Friendly service though.read more

Loved the condo we rented at Baywatch from Surfside Properties. We have rented many condos and…read morebeach homes over the years in Pensacola Beach and this unit was one of the most comfortable and well equipped units we have ever rented. Great furnishings, well stocked kitchen and an all around great value. Steve and his associates were a pleasure to deal with. We will definitely be renting from Surfside in the future. Many thanks!!!!

12d was absolutely filthy. I did let the owner, Steve, know twice and he's never answered. And…read morethey removed my review. The sheets had stains, two wash cloths had black stains. The pots and pans old and dirty along with the lids not washed. Oven dirty not cleaned, lint in dryer, guest bathroom tub filthy, floaters in water and floor dirty. VRBO rem bed my review.

For a couple of years I've rented a home managed by this company without any issues. Over the past…read more2 months they just literally disappeared. I have a few issues that I need to discuss with them and I can't seem to even make contact. . My agent has been out for a health issue which she should be able to do and have coverage. When I call the office I'm told someone will call me. No calls back. 4 other times no one answered the phone so I left a message. Still nothing. I put in a maintenance request 2 weeks ago and the portal states it was received but no one has made a move to take care of the issues. I hate that the owner of the house is paying them to manage this rental because he's getting ripped off. The only thing they are managing is to take my rent payments! I gave them 1 star only because of the decent service I got in the beginning.

Finally able to move on after this bad experience! We rented from Lacey and had heard good things…read more Not our experience at all! After 9 months of being in a roach, mice, critter and mold infested house our lease came to an end June 30. I had contacted Lacey multiple times through our lease. Within the first month the kitchen counter fell on me since it was not properly secured to the cabinets and wall. They sent a random handyman who took over 3 weeks to jimmy it so it would work. At move out we were informed the Owners were responsible for switching all utilities back. They set it up for Aug 1st, a month after we moved out and they expect us to pay the bill! During quarantine mandate they pushed to send to outside unprofessional guys, one for measuring and another for inspection of the property? I explained my son was high risk but they didn't care and sent them any way. They are also charging us for the mold and holding it out of our deposit money. The house was left cleaner than we received it! I would never use them again! Renters beware! With all of this, the phone number is always a full mailbox and no one picks up. Gulf Breeze has much better Landlords..find one other than Legacy!

Hired PMI Gulf Horizons to find tenants for my property and help me with a sale of a property…read more Chris' professionalism and knowledge of the surrounding real estate market is outstanding. Always making sure his clients stays inform and Chris is quick to respond to any questions I had or assistance I needed. He went above and beyond to close on the sale of my property. I appreciate the value of service that Chris provides!

locked me in to a lease where i have no a/c or heat tried to charge me 200$ to switch apartment…read more had me move all of my thing to a new apartment to then find out with in 24 hr that ,the new apt had no a/c . was made to do a walk throught of mulitple apartment then was assured they would be preparing the apartment for me. just to get a call that i would be moving in the beginning of the month. they never moved me. Then i went to them to ask why i wasnt moved at the end of the month. I was met with aggravation and blantant gas lighting. And accordingly to them i was over reacting and states that i was aggressive. As a black women it is was so text book. Just to get me off thier back about my apartment .they told me they werent working on the apartment we agreed to. but a completely different apartment. and the apartment was also not complete. At this point i just had to shut up, because the next thing out of my mouth could land me who knows where. Homeless. With this rhetoric it made me uncomfortable and just sad cause i feel like im not allowed to be angry about something that anyone with a fiber of compassion would be upset about.