8/27/2020 They are not allowing customers to wait inside…read morebecause of COVID concerns, fine. But the manager isn't wearing a mask or gloves?!?!?! How hypocritical can you possibly be?!?! That faux pax cost you 3 stars!! I never take my car to any other repair facility. I have been coming here for over 20 years. The service is always fair and thorough. I have never been "up-sold" and am always presented with options..."This is what you need." This is what you are going to need." This is what you may want to consider." They always have coupons online and it's never an issue when you want to use multiple coupons (for different work that is being performed).

Nah. Just don't. The dude at the desk, William clearly hates his job. He's nasty, condescending,…read moreand refuses to make eye contact. I had to drop my car off for an oil change and after three hours of waiting, they didn't touch my car. I will never go to another Precision Tune again.

The service manager is a jerk, but the service employees were great. I developed a flat tire and…read moredidn't have a spare. I live in Harford County and traveled to Randallstown to visit a sick relative , dont go to this Mr Tire for assistance. ​

I stopped by because my tire pressure light came on, I just need air. There was no one in the…read morelobby. The person at the desk (I assume the mgr) told me to pull in front of one of the bays. 5-10 minute go by and this place is a ghost town. I go back in, twice, and no one is anywhere to be found?!?? On the final exit from the lobby, because I was just going to leave at that point, the mgr tells a tech to check the air pressure!! WHAT were you doing after you told me where to go and disappeared?!?! Just poor customer service!

Never got back to me on a tire price. That is my only experience with them. I just won't be using…read morethem at all for my automotive needs. I can really comment on anything else.

On January 30, 2025. I took my 2013 Honda Accord to 7 Auto Care in Randallstown. The staff was…read morefriendly and professional. They were honest about the repairs that needed to be done immediately and the ones that could be taken care of a little later. Moving forward, I will be using 7 Auto for all my car needs.

My family and I have recently moved to MD and our car needed to pass inspection. We needed to…read morelocate a rare, out-of-production control module, or our car would fail MD inspection, though it is mechanically sound. Johnathan at 7 Auto went out of his way to locate the part, confirm that it would work in our vehicle and see that it was installed for us. His kind attention and courteous patience has been very much appreciated. We will definitely continue to trust our vehicle only to 7 auto!

Friendly and helpful, people who are willing to work with you and take care of your car issuesread more

Ive come to this locatiom for quick tire puncture issues…read more Today, I pulled up and immediately a servicw tech approaches kindly and assist right away. He located the puncture and informes that the tire must be replaces as they could not repair the puncture due to its location. Eventhough I did not get any other service, I can alert that Jiffy Lube is not just a oil change business its a multi service auto shop. The techs have always been kind and speedy assisting me.

My visit was quick and easy. Shaun walked to my door asked me to pull up and opened my door for…read moreme. This is my first oil change outside of the dealership so I know my car is pretty well maintained. There wasn't a hard sell to perform any service even the one they recommended. I was in and out in 20 minutes or less. My car was pulled around front and an employee opened my door for me and wished me a good day.

My car had been stumbling whenever I would accelerate, so I brought it here to get a diagnostic…read moretest. While checking for a solution to my issue, they were also able to find a number of other issues, the most important of which was that I needed new brakes. When they were done, I payed about $478 for a new intake manifold, about $937 for all new brake pads and rotors, and $136 for new brake fluid. Overall, I was very impressed with the service I received! Not only were the employees personable, but I was also given an honest assessment of what my car needed. The prices are a little higher than other places, but I think you pay for quality and care. I will definitely come back in the future!

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

My vehicle threw a check‑engine light for low oil pressure, so I took it to a shop I trust. They…read morebelieve the issue is just a bad oil filter, so they replaced it for only $9 including parts and labor. They told me that if the light comes back, the next step would be to replace the oil pressure switch, which costs about $350 because it sits under the manifold and takes time to reach. I appreciated that they didn't jump straight to the expensive repair. They tried the simple, inexpensive fix first and only suggested moving to the costly option if it becomes necessary. It felt honest and fair--more like, "Let's try the easy solution first, and if that doesn't work, we'll tackle the bigger job without breaking the bank.

I dropped my car off on Monday night on Tuesday afternoon, I received a call from Matt saying that…read morethe oxygen sensor maybe bad,he asked if he had permission to order the part,I told him yes,he then said that he would call me back ,which he never did.I called him back he stated oh I forgot to give you a call he then said that he would order the part and my vehicle should be ready late Wednesday or early Thursday morning. I arrive at the shop Thursday morning at 1045 because again no communication once there I was told that they could not find a work order ticket or my keys,and was told that I didn't give them permission to order the part so nothing was done.2 days wasted in the shop.they finally found my keys,I got them and left.bad customer service, bad vibe. I don't know if they treat all of their customers like that or just those of color that's the vibe that I am referring to.Sad!!!!!

Without a doubt, the worst car experience I have ever had. I brought my car in because the…read moreAC/Heating/Defrosting system was not operating. Twice over the next two weeks, they called to tell me the repair was done. When I turned on the car both times, those systems were as inoperable as before. Did they think I wouldn't notice? Plus, the manager was persistently rude and impatient every time I called to check on progress or on parts that they had ordered. After the second time they said the repair was done, I asked for a refund. They referred me to the corporate office. No apologies, no acknowledgement at all. I am disputing the $1,000+ bill, for which I received absolutely no service. Oh, and I've heard nothing from corporate. Avoid Pep Boys at all costs is my advice. Incompetent and rude.

They put new tires on my wife's car She got a flat recently…read moreand we couldn't get the lug nuts off they were so tight it stripped out her tire wrench. We had to get an impact wrench to remove the lug nuts, what a joke! The wannabe mechanics need some training at this location. Thanks for putting us in a really bad situation!