We had a fantastic experience working with Marcela as our leasing manager. As a new family relocating to the Bay Area, we had countless questions about the lease terms, unit details and move-in procedures. Marcela stayed professional, responsive and supportive the whole time. She explained every policy thoroughly, accommodated our schedule for unit tours, and guided us to complete all leasing documents without confusion. Thanks to her great assistance, we finished the whole leasing process successfully and got our apartment. She is truly reliable and caring -- 10/10 would recommend Marcela to any prospective renters! read more

love this place. the staff is great and attentive. they also do a great job keeping the property maintained and clean. it looks new.

Do not lease at Griffis South Bay. The entire staff lives here on the property, yet the complex is filthy, the security gates are constantly broken, and the entire operation is completely unprofessional. Do not be fooled if the property looks okay during a tour; the staff only puts on a rehearsed performance when corporate is in town, then goes right back to neglecting the property the moment the bosses leave.The on-site property manager completely ignores critical resident complaints regarding active rodent and roach infestations, leaving paying tenants to live in unsanitary conditions. Furthermore, she condones her staff openly neglecting their duties to handle personal affairs on company time. Maintenance and office staff are openly having personal affairs with each other, smoking cannabis while on the job, and smoking cigarettes directly under resident windows, forcing secondhand smoke into our homes.When you go to the leasing office for assistance, the manager is incredibly rude and literally shoos residents away with her hand. She treats the business office like a personal daycare, letting her child and dog run around completely uncontained, despite there being plenty of professional child and pet daycare options right here in Milpitas. Because the entire staff lives on-property, they cannot claim ignorance--they see the issues daily and simply do not care. Griffis Residential corporate needs to launch a surprise, unannounced audit of this office, investigate these severe conflicts of interest, and replace this management immediately. Management replied to my review with a standard excuse that proves my point about how they deny real problems.They claim they do not know about any pest problems. This is not true. Multiple residents have complained about these bugs and rodents, but management pretends the issue is gone just because they hired a new pest company.They also told me to report the staff smoking under windows and ignoring duties to the property manager. That makes no sense. The manager is the one allowing this behavior and rudely pushing residents away when we ask for help. Reporting the staff to the person protecting them will not fix anything.They also admitted that fixing the broken security gates takes a long time due to corporate approvals. This proves they care more about paperwork than resident safety. Finally, they claimed the loose dog peeing on the office rugs and the child running around is just temporary. That is a lie. It happens every single day.Corporate needs to step in, do a surprise inspection, and replace this team. Do not rent here read more

To be clear, this is not my vehicle. I saw this just last night at around 9PM on the second floor of the "secure Griffis garage." It defeats the purpose of having app-activated garage doors if one of those doors is left wide open 24-7. Just a couple months back, another vehicle was completely trashed in this complex. That one appeared to be a hit-and-run in the middle of the night. The front bumper was completely destroyed on a very nice vehicle - also in this garage. Either put up cameras in the garage or lock the doors. This is unacceptable. We do not feel safe. I will also add that I continue to find stolen packages strewn about the apartment, and that enormous trash pile at the corner of the complex is unsightly. The amount being charged at this complex to residents is not commensurate to the service being provided. read more

Griffis South Bay - Neighbor's car broken into last night - Apartments Near Me - Milpitas, California

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It has been a while but I took the time out of my day today to write this review. I had a great experience at Griffis south bay, all thanks to the lady who was dressed very classy ( forgot her name). Even though it was after office hours, she took the time to give me a thorough tour of the property without ever making me feel rushed. She was incredibly professional, kind, and friendly through out. Its rare to find that level of geniune helpfulness these days! read more

From the first visit to helping with Move-in day, the staff have all been wonderful at Griffis South Bay Apartments. Shoutout to Mekayla and Blanca! Both were super friendly and very helpful in showing us great apartment options and getting us settled. The apartment grounds are very clean and peaceful. And the location of the apartments is very convenient, most shopping needs is usually a few minutes away. read more

We moved into this "luxury" apartment in March 2022 as Cerano Apartments and moved out in September of 2024 under Griffis Southbay. The transition to Griffis was difficult, the staff turnover greatly affected the residents. There was less people available to help solve issues with parking/elevators etc. The community itself is dirty, trash is found around the property and in the garage. You would often find children in the game room unsupervised and pet eliminations in the garage and elevator. There were very few improvements that impacted the residence over the years we were there which in our view did not justify the constant increases in rent. The cost of the unit was high considering location within the community and in the apartment complex. We were about half a mile from public transportation, a quarter mile from the nearest grocery store and walking distance to a small park. There was a nice part of the creek trail along the back of the complex. Our apartment was right in front of the garbage room and garage so we were always exposed to loud noises. The community partook in Valet Trash (an additional monthly charge that was non-negotiable) so they would come to the door to pick up trash, which was great because the trash chutes were always full. Parking was incredibly difficult, we are never able to park on our floor and conditions in the garage are unsafe--speeding motorists making unsafe turns at high speeds. Speed bumps are present in the garage, but do not deter unsafe behavior. We learned that our lease was never audited and whoever made our lease in 2022 and then renewed the lease in 2023 never added on parking permits. Were told that if we renewed our lease we would not only expect a 5-7% increase in rent (again), but we would have to pay $150 per vehicle for parking--parking on our own floor would only be guaranteed if we reserved an additional spot at an additional cost. They have ample parking for electric vehicles--while we lived there they installed 10 new spots per floor forcing more people to park on the 5th floor. We frequently had packages go missing from our door steps or mail room, my inhaler was stolen from our door step within 5 minutes of being delivered. There were so many fire alarm testing and the alarm had gone off at 2-3 AM several times.. All of these concerns were brought to the attention to the leasing office multiple times, (i have email chains for daaaays) yet our concerns did not get addressed in a productive way and despite all our communication we were asked what our reasons for leaving were... Wouldn't not recommend or voluntarily be residents again. Attached are photos out our apartment know now as "Braly" read more

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malik doing a amazing job keeping the apartments very clean. The floors are looking amazing now everything is always so clean.

All I can say is DON'T DO IT U WILL BE UPSET. There no NOISE so if you want a little piece every now and then don't expect to get it here.

First off let me start off by saying the company grips of South Bay apartment homes is very disrespectful and untimely with their appointments also they are rude customer service and they act like they didn't even acknowledge me and my daughter as we waited in the waiting room and then we went outside right out the door to get fresh air and we let the secretary know and the person has never got back to us that told us to wait outside it's okay but I feel like we're being discriminated and also feel like they are unorthodox In real tme my appointment was at 4:45 and it is now 5:32 nobody has even came out to speak with us or even made any motion or any attempts to reach out to me on behalf of showing an apartment or any interest of who's on property or just anything involving this appointment that was already secured in time so I don't think it's going to be good place not for family orientated enough for people who are human beings they seem like they're robotic AI driven are they just going to give a damn. But one star on my list.n enclosed that I hate it here not nice people read more

Griffis South Bay - A picture of me and my beautiful daughter - Apartments Near Me - Milpitas, California

I don't usually leave reviews, but when someone goes out of their way to make another persons life easier it should be noted and shared. I was trying to help my younger cousin find an apartment in the East Bay, but I live in SoCal. Not being present made it really hard to know what the apartments really look like and I was basically crossing my fingers that what I was being told was really how it was. Long story short, Sodaba helped answer all of my questions, made extremely helpful suggestions and advised my cousin on how to make an easy and quick move-in. Sodaba clearly knew how to accommodate her future tenant and did so with an extremely positive attitude, which, let's be honest, you just don't see anymore. She made our moving experience a great one and we could not be more appreciative. read more

After having lived here for 2 years, I believe I can provide some insight to the pros and cons of this complex. PROS: -Very friendly staff. I had nothing but positive interactions with the team during my time here. -Good response time for maintenance issues. Their maintenance team was always fast to help, and so friendly as well. -Quiet location, with a beautiful walking trail in the back. CONS: -There is trash EVERYWHERE. In the hallways, the parking garage, the stairs, the elevators...the list goes on. There was multiple occasions that the trash hadn't been picked up for days and yes, even weeks at a time. My apartment was right next to the trash room and when it wasn't cleaned out, well, you can imagine how it smelled. -There was a huge increase in safety concerns during the last year or so of my stay. Only a few months ago 2 people got into a fight and one was stabbed right in the parking garage. There were also multiple reports of car break ins and suspicious people walking around the complex. As a single woman, I most definitely didn't feel comfortable leaving my apartment alone after dark, even just to walk around the complex. -The parking garage gate is constantly broken. At one point, the side gate was left open for weeks which poses yet another serious security concern. -During the last few months of my stay, I grew increasingly concerned with the residents that were allowed to live at Griffis. It was almost on a daily basis that I would notice speeding through the garage, smoking weed in the hallways, and being loud all hours of the night. A week before moving out I was getting home from work and saw two men loudly cussing at each other from opposite sides of the garage. Things like this happened way too often and management's response was always to send out an email and never take any further action to address a problem. -Griffis' loyalty lies with new customers, not existing residents. When I was up for renewal for my 3rd year, the price would've been more expensive than if I was signing a new lease with them. And the perk I was offered if I signed on for another year? A free bathtub cleaning. It seems they don't put much effort into keeping existing residents happy. -I've had multiple issues with packages being stolen. While I understand the management team isn't directly responsible for this, it's still an issue that I feel hadn't truly been dealt with. The Amazon hub where packages are delivered is located in an unsecured area right near the leasing office. It is so easy for just anyone to walk through and grab a package they see laying on the ground. -It's so dirty ALL. THE. TIME. In my years living there, I never saw the hallways or walkways cleaned. Pet owners frequently didn't clean up after their pets and there were cobwebs and stains everywhere. I recall once seeing a rat hanging out in one of the elevators, and there are spiders, ants and mosquitos in the hallways most every day. They only recently decided to clean the parking garage, which was a huge improvement, but I still saw no other areas being addressed before I left the complex. Overall, I enjoyed the quietness and convenient location of Griffis, but would not recommend due to the dirtiness, safety concerns, and lack of loyalty to existing residents. read more

If only I could give zero star I would. The community does not maintain cleanliness. It is extremely difficult to get the leasing office to do anything for us. The worst part is they have 1000 reasons to give for not doing the work they are suppose to. We were given a dirty apartment during our move in. The only reason we got this was because it was a bit cheaper. read more

One of the members of the maintenance team, Malik, went above and beyond, letting me know I had a package sitting at the mailbox area a few days that I was not aware of. I appreciate him letting me know, especially because I've had several packages stolen in the past. read more

The maintenance team was is extremely responsive and get the job done immediately. I had put in a ticket at 7:30am and they were at our door by 9:30am to fix our issue! 5/5 great team and personalities :D read more

Loving this new look, painting the property, cleaning up the office with a great maintenance group!

*READ AS THERE ARE FOUR UPDATES* Been here for two years. Moving out. AND MOVED OUT. Rent increase is $600-800/year. If you look on the website, new residents pay significantly cheaper than current residents who try to renew their lease ($2800 vs upwards to $4000 (current residents). They do not care about their current residents' loyalty. Oh and if you do not want sleep or have insomnia, their building fire alarms often go off in the middle of the night so everyone has to evacuate. I once tried to call in to see why it keeps happening so often and they hit me with the "oh the fire alarms and fire department came?" Like seriously? Also you have pets? I hope you invest in some ear protections because these alarms will go off all the time and your poor purr family member will SUFFER FROM IT. AS MINE DID. IT WAS HORRIBLE TO SEE THEM HIDE AND CRY. My heart broke to see them trying to hide from it. I had to pack them in their carriers and drive them off when these fire alarms go off, if I am home. I have been told sometimes the fire alarms go off when I was at work, per my neighbors, and it breaks my heart. Also, I can almost guarantee, the managers won't even email you updates as why it keeps happening which sucks. They won't fix or do better. UPDATE #1: Their garbage chute areas are constantly covered in glass. It is never cleaned or swept up. So be careful if you have pets or bikes because it can cause injury or harm!! Also, during this summer, residents have guests over and have guests use the residents parking spaces ALL THE TIME. There is no parking enforced at all and residents are forced to park somewhere else which is ridiculous. UPDATE #2: This is my last month here and guess what. They raised my rent $200. Of course they did. When I went downstairs to try to ask why around the time they open they claim their office is closed for a meeting. I think it is ridiculous to close an office when it clearly states outside your door you are open as I have other work stuff to do as well. Your meetings need to be then before your office opened or after closing. It is how any office should be working. I have worked in many tech companies and they would never just close their office like this for meetings and have residents and other people waiting outside while you have your meetings. Ridiculous. Run better. UPDATE #3: I wish I did not have to update but my oh my. They decide to throw another one right before I move out. They're power washing the parking garage. I have a guest over however was never notified. I have never received any electronic communication through their application as they use Active Builder. Their application does have a bug as I never a single email communication, ever. So, they towed my guest's car away. I told them I was never notified. We discussed and even did a TEST email notification run with the manager and receptionist to PROVE that their Active Building app was broken for me as I never ONCE receive a notification to move any car for power washing. They physically saw that I couldn't receive any emails as we did this testing in person and in the office. However, when it came down to responsibility and accountability they refused to acknowledge it and will not pay for the towing. Their application has a BUG that NEVER sent me a notification to let me know that I needed to move any car. It was a failure on their part yet they blamed it still on me and refused to reimburse the towing cost. I had to involve their corporate office and threaten to sue to get reimbursed the cost. UPDATE #4: LAST and FINAL update as I have moved out. They charged me a random cleaning fee with no list of reasons why and took all my security deposit. I had to email demanding why in order to get all my security deposit back. Literally wtf. It is wrong to charge fees without reasons. They only care about filling up units and eat your money :((. Lack of security. Run away and don't even think about giving your money to them. You'll regret it, as I have. read more

I have this apartment residence a 0 stars..Service is bad and they are all liars. DONT RENT HERE Especially those deal with leasing agent Cassandra she just wants money and she is a liar. Q read more

Tenant Frustrations with Responsiveness and Maintenance at Griffis South Bay Create a review for griffis south bay the people here the workers are nor as respinsive they don't care about tenants seems lost with what they are doing they don't coordinate not communicate for tenants. Set up a new system and don't even give a feedback when do maintenance go back .trash piles up and residents do steal reserved parking .some tenants double park to name a few . NP Here is a draft review for Griffis South Bay: I have been disappointed with my experience living at Griffis South Bay. The staff often seem unresponsive to tenant needs and requests. There appears to be a lack of communication and coordination, leading to confusion. For example, new systems and processes are implemented without adequate notice or explanation given to residents. Maintenance requests go unaddressed or crews show up without notice. Garbage piles up in common areas. There are also ongoing issues with parking. Some residents double park or park in reserved spots. Despite complaints, the problem continues. Overall, the staff does not seem to care much about tenant satisfaction or building a sense of community. I think there needs to be better communication, accountability, and initiative shown to improve the living experience here. The property has potential, but the management team needs to be more engaged and responsive. I hope they will take action to address these concerns and create a more positive environment. read more

Malik was very polite and knowledgeable when asked about local eateries! We're here visiting family for the weekend and we noticed a guy keeping the property clean. I asked what he suggested was the best place to get something to eat and he gave me so pretty good options to choose from, being I'm from Sac. read more

Ever since Cerrano turned into Griffs it has been extra dirty. I've been living here for about 3 years now and I've never seen the complex this bad. The pool area is infested with birds, bird nests, and poop. They just cleaned the pool today so I was excited to go swimming just to see the birds got to it first and it's covered in a film of bird poop. read more

Griffis South Bay - Pool area. - Apartments Near Me - Milpitas, California

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If I could give 0 stars. I would. Having lived here for 5 years. 1) internet and electricity is always cutting out. And sporadic fire alarms going off at odd hours. 2) safety. They say " we installed cameras" and have an active "security guard " in a car. None of that exists. Rampant car breakins. Main garage doors broken majority of the time. 3) excessive random charges. The garbage valet service. They doubled. For no reason. Before parking your car was free. Now u have to pay. For each car. To park. 4) zero respect to long term tenants. More benefits /deals offered to brand new tenants versus present tenants looking to renew. 5) management does not care about you. They will scam you. DO NOT WASTE ANY EFFORT TO CLEAN YOUR APARTMENT AFTER U LEAVE. THEY WILL CHARGE YOU EXHORBITANT CHARGES. JUST SO YOU GET ZERO OF YOUR SECURITY DEPOSIT BACK. Our apartment was immaculate. They charged us just enough that our entire security deposit got consumed. 5) management. Does. Not. Answer. Phone. Calls. Several times in the office I have noticed management showing preferential treatment to residents. Allowing people to cut a line. Of 5 people. And blatantly lie and justify it. read more

Maintenance team is always helpful and kind. The office team is always willing to help and answer any questions I have! read more

The management team is awful and unfriendly, I would not recommend this place. There was also an incident with a custodial worker named Cornelius, who had yelled at my family for something we never did. He was very rude and the management team did nothing to rectify this. This property is very dirty and there's trash pulled up at the trash sites, and the maintenance crew doesn't do anything about it. And they hardly ever handle the in apartment maintenance issues. I went 2 months with a leak in my ceiling that dripped all over my floor. Point being this place is terrible and I hope you guys find somewhere better to stay because this place is the epitome of ghetto apartments. read more

Horrible horrible place to live in, been trying to call forever and no one is picking up the phone, what kind of fucken management team is that? They want to charge extra money for shit we don't know what they are charging us for, last month they charge extra and said because the more you flush the toilet or use shit in the apartment than you get charge more, What kind of apartment does that shit? They don't break down and explain what the fuck all the charges are for, management team is a piece of shit and don't know wtf they are doing and they don't ever pick up the phone. If I can give 0000 stars I would. read more

Good maintenance service. Staff are nice and responsive, they fixed the problem within 3 hours

Very nice apartment the renovation tech Elias is very helpful clean amenities would definitely recommend.

Had a great service today. Malik White was very kind and helpful. Definitely recommend his services.

Very nice beautiful place to live. The location is great for a pedestrian friendly neighborhood

Malik White was so awesome when asked about the community. Upon visiting others, i seen him and asked about the apartments. Not only did he offer a tour, he was kind and respectible being Im in a wheelchair. read more

My wife and I have been living here for 3 years now. We LOVED the location and how quiet the area has been. However, the last couple of months, it's declined. The rent has gone up. lot of the new neighbors are loud and don't clean up after themselves. leave their trash everywhere and anywhere (stairs/ in the elevators/ parking garage) I notice a lot of the pet owners don't clean up after their pets. There's always people outside smoking weed in their cars on technology drive or making a lot of noise past quiet hours. I've never had issues with the staff here. I love the people in the leasing office they are good people. they are always nice they resolve issues very quickly that we've had with our unit. (Replacing our light fixtures, unclogging the sink) My main concern is the neighbors that they let move in. This place has a lot of sentimental value to me, was the first place I ever considered "Home" however, If things continue to go down the way they have been going I'm afraid I'll have to move my family somewhere else. read more

So I've lived here about 6-7 years. When I first started renting Cerano was the property management company in charge but Griffis bought out the property about a year ago or so. Ever since renting here things have taken a huggggeeee nosedive. The clientele of residents is much of lower in regards of professional level and more like all section 8. I'm all for section 8 but when I pay $3,000 for a 1 bedroom apartment I expect to feel safe and not have to watch my back going to my car. Maintenance staff is great but leasing office staff and management are one of my least favorite from places I've rented in my 20 year history of renting. After the initial move in, if any appliances need to be replaced they replace it when a super cheap replacement that doesn't work well and they expect you to be ok with the alternative. Not cool. My advice is stay away if you're a hard working professional. read more

This review is strictly for the application process. Griffis participates in a below market rate program which means some of the apartments are cheaper. I called Monday and was advised there was a 2 bedroom available at the below market rate price. I immediately went into the office, filled out all applications as well as provided a money order for the application fee and holding deposit for the unit. While there, Preston told me the apartment just became available that morning and they have not even had a chance to get into the apartment to inspect and assess what needs to be done in order to provide a move-in date. I received a call from Preston the next day advising me that they had made a mistake and there was a paper application they had received before mine so they had to move forward with the application as it is first come first serve. I went in today (Wednesday) to talk with Preston. Apparently the paper application they received was actually from the week before which means they had not even began processing that previous application. They should not have had the apartment listed nor should they have taken my application as well as my money order. They made a mistake and their only resolution was to put me in a 1 bedroom which I would have to stay in for a minimum of 6 months before I could transfer to a 2 bedroom. I have 2 teenage boys, a 1 bedroom is not logical. Overall I am very displeased and I plan on voicing my concern to the CEO and CFO. read more

Great service and maintenance team! We have had prompt responses to leakages, thermostat and appliance issues and the team is courteous and professional. read more

Our toilet flush stopped working suddenly and water in our bath tub was not flowing fast. They fixed if very fast and very efficiently.

The maintenance/Facility Management Team for Griffis is fantastic! They have always been so quick in addressing our concerns, usually within a business day they will fix anything needed! Vince has been super reliable along with the rest of the team! The team goes the extra mile, to the point where I was trying to leave one day to go grocery shopping with my 3 small children and when my van would not start, Vince with the Facility and Maintenance Team came to jump our van battery and get it started! Thank you again Vince for helping us, you saved the day! read more

Cornelius and Vince fixed the issue with our appliances in no time, and the appliances are working as if they are brand new.

Clean the pool and all around it, it is full of birds poop. Looks like it hasn't gotten cleaned since two months!