If I could give them less stars, I would. We just moved out of their property and they only sent us…read moreone email about moving out and it was which account to send the deposit to. Nothing about cleaning. So we cleaned to the best of our ability for 2 days without a list. 4 days AFTER we move out, they send us a cleaning list and ask us to go back. Not to mention they CHARGED us for the cleaning list. We happily did seeing we wanted our whole deposit back. And now they are docking us 500$ for cleaning. Half of our deposit. They are the least helpful property management company I have ever rented through.

will charge you for the luxury of a checkout list that they send after you have moved out. very…read moregreedy!!!!!!!!!!!!

Garden City Property Management is great in my opinion as a renter. In my experience they handle…read moreeverything in a smooth and professional manner. Notices for inspections are typically a couple days in advance so a person has time to straighten up the living space. This year they sent me a gift card for one of the local fancy grocery stores for Christmas along with a holiday card which was an unexpected pleasure. Don't be offended if they don't respond right away to maintenance inquiries that are not of an emergency nature. They will ask for the list of concerns during inspection and do handle the repairs in accordance with the budgets they have to work with. Great company to work with as a renter in my opinion.

I wish I could rate them a 0 star. Their customer service is terrible. I would recommend never…read moregoing to them. They took 2 years to repair our bathroom but still charged us for 2 bathrooms. I will never rent from them again!

great service ,great people. Maritza & Travis are always ready to assist a renter with a smile…read more The apartments are lovely,& well maintained by the staff. The price is right for this location. I highly recommend Fidelity management.

Maritza and Travis are the best landlords. They have a good crew to keep all problems at bay. You…read morehave a leak, fixed super fast. They have kept me and many other happy for YEARS!

I challenge you to find a more caring and respectful property management company. Art is incredibly…read morequick to respond to issues and makes sure the problem is handled promptly. I rented from him for almost 7 years and was always impressed with his communication and attention to detail. He provided a level of stability that I haven't felt when renting from others. He is more kind and forgiving than a "landlord" probably should be. Hightower Real Estate is the standard that I will hold every company to for the rest of my life. His word is his bond and he always follows through. Rent with confidence.

Art operates in a calculated manner as to provide you no recourse. Be cautious dealing with him…read more After my tenancy he told me the place looked immaculate (ive always left a place better than i found it) and that he had a new place opening up for me. I tried for two weeks to set up an appintment to discuss the place that was opening up and i received no reply. I then told him that if he didnt want to work with me, i would be needing my deposit back, to which i got an immediate response claiming that my deposit went to back owed rent and and threats of credit reporting or some nonsense. In the few years i rented from him I was constantly afraid of being kicked out onto the streets, i was never able to get comfortable in the house i was grossly over-paying for, in fact i never even unpacked all of my belongings because i didnt trust that i wouldnt be displaced. I would encourage others to avoid hightower real estate.

We (my 3 roommates and I) have had nothing short of a terrible experience with both Montana…read moreProperties and our landlord. The management company made up lies about pets we did not have and were very unhelpful when the basement flooded (due to old plumbing errors according to the plumber I talked to in person). We were not offered a discounted rent, only could break our lease to move into a more expensive and less nice home. The bathroom I had to use was torn apart with the sink removed and never put back, flooring removed, sewage left on the floor and absolutely zero repairs. When I asked for one day after the move-out day, to keep my items in the garage not even in the home, I was met with an extremely rude response from the landlord and home owner. He was very unwilling to help at all and still wanted us to cover the cleaning fee. Overall, a big yikes from me.

I am glad that we chose MT properties to be our property management. They are always full of light…read morewhen you call them and they overall just have great properties! I would refer my family/friends to them.

My experience with Plum Property Management was extremely disappointing and frankly feels…read moredishonest. After moving out of my 816 sq. ft., single-floor apartment, I was told by the inspector that cleaning would take an estimated 6-7 hours. Somehow, I was then billed for 10 hours of cleaning with no reasonable explanation. The cleaning company of their choosing failed to provide any detailed, itemized report showing what was actually cleaned or how they justified the extra time. Being charged for additional hours without documentation is unacceptable and raises serious concerns about their billing practices. What's even more frustrating is that it took three months of back-and-forth communication for Plum Property Management to ultimately tell me they would not be refunding the extra 3-4 hours they charged. Dragging this out for that long, only to deny accountability, shows a clear lack of professionalism and respect for tenants. I would strongly caution anyone renting through this company to document everything and be prepared to challenge questionable charges. LOOK AT ALL THE OTHER REVIEWS and how they mention unreasonable charges after move-out. It is sickening how this company takes advantage of people.

They do not care for their tenants. They do not provide a safe premises and do nothing when crimes…read moreare committed in their units. They do not respond to emails or calls in a timely manner. They don't provide units that are well built. I rented a unit that the walls literally didn't have a paint covering to wash or protect against wear and tear. This is entrapment to take the tenant's deposit. I plan to take them to court to get mine back if necessary. The month after renting my apartment they lowered the rent price and now I am paying more than anyone else in the building. They are so crooked. I am brand new to town and wish I had seen these reviews before getting a unit from them. BEWARE!

We went to Professional Property Management to find an apartment for my son, who was getting his…read morefirst apartment and moving from the midwest to Missoula, MT. We worked with Jessa, who was professional, personable and most of all, very proactive. We saw a few properties they managed, and decided upon a recently vacated apartment. Jessa told us that it could be two weeks before the apartment was ready and explained that the landlord was going to make renovations. Since the apartment was already in great shape (the previous renter left it really clean!), we asked if we could have it without renovations as we needed to take occupancy asap. Jessa said that she work with the owner to see if we could get it earlier. The next day we got an email informing us the apartment would be ready that day! We were able to sign, move in that same day which saved us a lot of stress and money. Jessa was really great to work with: great communication, personable, professional and most of all, kind. It made this process much more pleasant and was a very nice introduction to Missoula!

My only wish is that this facility treated the tenants like they were human…read more THE ATTACHED LETTER FROM THE PROFESSIONAL PROPERTY MANAGERS THEMSELF (posted on my Google review), this guy Paul Burow- some broker I've never met in person, regarding our request to have our deposit returned. I've also included some of the communications I've had with PPM leasing agents and admins that show this terribly confrontational personality they like to portray me as. Another example of corporate gaslighting. I don't have any personal need to defend myself. I will happily share personal information in order to discuss the flip side of renting. I would like to make this an example at just how rigged these private large-scale rental companies completely dehumanize the very people they serve, to meet their own needs, at any cost. This is part of our major homeless problem. Fortunately, we didn't have to rent long, and this is exactly why. This in itself shows the level of treatment we received. Please note the maintanance company owner Laura Hansen was incredibly professional and handled our direct communications professionally. She eventually helped us fix our issues. The "plumber with PTSD" was physically and verbally abusive which is why I didn't allow him in my home. PROTECTING MYSELF apparently is a bad thing. I don't think having PTSD gives someone the right to threaten someone's safety. Then, not be expected to defend myself. This is incredibly sad, and goes to support my experiences with these people. The owner of the property, Gregory D. Beach, from Northview Drive Partners, LLC, and Louise Rock, owner of Professional Property Management, support this treatment of their tenants. Greg Beach is also the owner of Beach Transportation in Missoula, a "family-owned" business. I ALSO POSTED THE EXACT DEMAND FOR OUR PAYMENT FOR THIS PLUMBER INCIDENT DIRECTLY WRITTEN TO ME FROM PROFESSIONAL PROPERTY MANAGEMENT on my Google review https://www.google.com/maps/contrib/107272936418928637405/place/ChIJa0BDmULOXVMRXfg_VKJVCFc/@38.3723273,-106.632054,5z/data=!4m6!1m5!8m4!1e1!2s107272936418928637405!3m1!1e1?authuser=0&entry=ttu which I had to involve a lawyer for. These people are such insatiable liars, it's hilarious. It's almost as if they are on the presidential advisory team. Lie until it becomes the truth. We were treated inhumanely from day 1. I asked for the apartment simply to be up to code and have functional amenities. There was retaliation for all of this (all reported), from the office to their technicians. One was so misogynistic, he tried to talk me out of a request for a secure front door and lock when my toddler opened the door and walked right outside, in front of him. It was a bedroom door with a bedroom door lock on the front door. For example: We have a dilapidated home in disrepair, not up to code. We had no bathtub operational in a 2-bed 1 bath house, due to the plumber tearing out the drain. Then, we are charged for this repair when something was stuck in the drain. We put in several notices for repair, to be told this was a repair that would take 5 weeks to fix because the plumbers were too busy. There was no drain stop. This is only 1 of 20 instances of interactions with this company. Their technicians, when they did show, demanded access to locked rooms where I needed privacy, prior to 24-hour notice. They then mocked and belittled us when we refused this entry into my bedroom, while I was dressing because it inconvenienced them to come back a later time. Talking to anybody in the office was impossible, as they were always conveniently unavailable. I had to go into the office and refuse to leave just to have someone address a really serious issue. I completely expect to be told I'm lying, I had no right to request 24-hour access notification for private space entry with any and all excuses to be given as to why they wanted to go into my bedroom unannounced and to be gaslighted by this company. I could have had something intimate out. Such a seriously deep and grotesque violation. These review responses in tenant and victim-blaming reveal the attitude and approaches of this company. I think the 2-star rating from hundreds with venomous responses from PPM speaks for itself. Seems like nothing's ever their fault. Taking advantage of vulnerable populations is the business here. Please try to find another place. We are not human to them, so you probably won't be either.

Same as all the other reviews, Took incredible care of the newbuild I lived in, when i moved out…read morethey charged me for repairs to the place that had open work orders on them from unfinished construction.

Quick response from Maintenance- They do their due diligence to resolve any issues. Hailey has…read morealso been quick to resolve any issues that come up with any challenging situations on my end.

Very very bad management. Absolutely terrible management. Absolutely awful. Non responsive. Don't…read moregive notice when entering properties (per Montana law). Always raising rent. Really really really awful. Don't recommend summit property management/homeriver. Puke.

I started working with Summit in late 2018 as the manager of a four-unit property that we purchased…read moreat the same time and have appreciated every step along the way. Summit seems very mindful of existing tenants - making repairs quickly when necessary, and balancing price increases with market and tenant interest. All communication with property managers has been transparent and confidence inspiring. I would recommend their services to anyone.

I spoke with the folks at Caras at various times throughout the last 5 years. My experience was…read morealways met with professionalism. I would love to have a job there. I also read the reviews on this site. It is mind blowing that so many people don't have the acumen to understand that some property owner has graced and trusted to put their valuable real estate on the market for someone to rent. Renters need to stop acting all entitled to do as they please and debase themselves to disrespect someone else's property and whine about everything. I have been both a tenant and a lessor, sometimes at the same time throughout life. Let's grow up and be respectful. When you acquire your own real estate perhaps you will appreciate the aversion to disagreeable, entitled minded and trouble making folks.

Moved into the place was dirty, not clean and smelled. One room downstairs smelled like they locked…read morecats and dogs in it and they could urinate everywhere. We had to clean the whole house ourselves. One room also had a horrible paint job like 4 different colors in one room. Had to keep telling someone to repaint it. Before we moved out we deep cleaned the whole house, all moving out a week before the move out date so we could have a week to deep clean. I guess that still wasn't enough we didn't get the deposit back even though moving in it was disgusting, and moving out it was very clean. We even filled in tack holes and repainted it white but I guess it wasn't good enough. The heater quit working and it took them awhile to get someone to actually fix it