ISU Massie & Beck Insurance Services is a trustworthy and beyond excellent insurance broker that I…read morehave used. Anne Whitehead was my account manager who helped me to find great renters' insurance and assisted me in making the switch to a new carrier for my auto insurance. She saved me over 130 dollars a month and got me a bundled package to save me more money on my renters insurance. She provided excellent customer service and moves fast to get customers the best quotes out there. Thank you, Anne for being so great to work with, I couldn't have done this without you!! I highly recommend ISU Massie & Beck Insurance Services for those who are looking to get the best deals out there!

I have seldom ever dealt with a company that is as unprofessional as Massie & Beck. I called for…read morequotes for property insurance on three of my homes. The gentleman I spoke to was completely uninformed regarding simple homeowners policies. I was referred to them by a mutual friend and therefore expected nothing but the highest level of service and knowledge! My initial call was answered by a receptionist who was extremely short with me. She assured me that I would get a phone call back; it took ten working days. The person who finally called me back was a junior member of the company who was completely unequipped to handle any of my questions! I asked to speak to Mr. Massie or Mr. Beck and was told that they were both on an extended leave? My summation is that this company is being run by a ghost ship! I'll take my business and my money and my confidence to another firm! Beware of these frauds. They have no idea what they are doing.

Avoid at all costs!…read more Eric Rudney 'managed' my sister's and my (separate) investments for years, each of us paying him thousands of dollars each quarter to actively manage our money. After a number of years, my sister got wise to him and dumped him. She told me Eric was just 'phoning it in' - that is, not really working as a sincere fiduciary but just taking in the quarterly fees for just sitting on our portfolios. Really? So I started checking the records in my account - and found out that despite the fact that Eric was charging me THOUSANDS each quarter for managing my portfolio, he actually HADN'T MADE A SINGLE TRADE ALL YEAR to optimize my portfolio. He sold stock a few times so I could get distributions from my portfolio (a 5 minute exercise), and answered my phone calls. But that was it. I questioned him on it, and he said he had answered my phone calls over the year, and that should be good enough. So... ...if you want a portfolio manager to simply answer your phone calls - while not doing anything to actively manage your portfolio - then Eric's your guy. On the other hand, if you expect your portfolio manager to actually work on optimizing your returns by actively managing your money - well, you've seen what Eric's approach is for my sister and me. I wouldn't touch him with a 10 foot pole. I'm amazed he's still in business.

Highly recommend. They care holistically about you- it's…read morenot just the money. I feel confident in my financial independence only since RUDNEY Associates. I couldn't ask for more.

Admittedly, I have a complex tax situation; I have an employer, I own a business, have a rental…read moreproperty. Ray is a very kind man. I'm really hesitant to ever write poor reviews...but I will give the SPECIFICS of why I am writing this poor review. One year he filed an extension for me and vastly underestimated the taxes owed, and when filed, I ended up paying $1800 in penalties, with NO acceptance of responsibility on his part. By the third year of preparation, he seemed "over it" and essentially quit on me without any advance notice. Then, here we are in tax year 2024 and I receive notifications from tax year 2021 of improperly calculated and unpaid taxes, with an imminent lein notice forthcoming if I don't pay in two weeks. If you have a complex tax situation, The Werner Group may not be a wise choice.

I couldn't even get through their client screening software. I wanted to file an amended return,…read morebut because I had previously used Turbo tax, I was not compatible with them. I was told to use a CPA by someone else in my family who'd had to file the same paperwork I needed to add (said that the process was too complicated to entrust to a "tax prep person." I guess this is on way to do business. It definitely keeps it simple for the CPA and their support staff, but it's not very customer friendly for someone willing to pay a reasonable fee ($1000 say) just to get the darn thing done and settled. This group is probably fully competent -- other reviews say as much. Just thought others might want to be aware of this caveat.

You will always have a great experience with the financial services from this financial…read moreestablishment. (SHIELD FINANCIAL) Randy, always acts in the best interest concerning our financial needs. My wife and I have been fortunate to have found Randy about ten years ago. He always communicates with my wife and I clearly and often, always in an easy and friendly manner. Randy is very trustworthy and professional. Randy and his professional staff always answers our emails and questions in a timey manner. His advice on our financial needs are a great help. Randy does have one main concern, If we ever run into a financial situation we should always check with him to make sure we are making the right decision. Randy is not only a true professional he has also became a good friend.

First, I only gain gratification of sharing my experience with others that are looking for a…read moretrusted Fiduciary Advisor. Bottom line, would I go with Shield Financial and Insurance Services again? Definitely! In March 2022 we attended a Shield Financial and Insurance Services Financial Survival Workshop presented by Randy. Every topic on the invitation was presented in an educational way versus a sales pitch like many of the other invitations we attended. No specific investment and/or insurance products were solicited. We were not pressured to make any decision that day. Instead, Randy informed the attendees that they can call him to attend the six 1-hour individual sessions with him to go over further into what he presented today and handed out a card for attendees to select what financial information they would like to discuss with no obligations. We attended the four 1 1/2-hours individual sessions that were presented educationally and informatively, and each session Randy concluded by asking if we were interested in meeting for the next session with. Each session has a purpose: 1. Inventory - Review your situation to determine if Shield Financial and Insurance Services can help you, if so, give you a high-level picture of the direction Randy recommends, and to see if you like that direction. If you want Randy's help, he'll schedule the next 3 meetings. 2. Education - Make sure you understand the mechanics, the rules, the good, the bad, and the ugly of what is being discussed so you can make an informed decision. 3. Creating the plan - Once the plan is to your liking, you'll take the plan home with you so you can let the plan marinade. 4. Adjust the plan - See if you have any changes you'd like to make to the plan. Once you like the plan, then we're ready to implement the plan. In none of the sessions Randy made no sales pitch to come on board, nor did we feel any sales pressure. The sessions were held as he described they "would be educational and informative". Upon the conclusion of the fourth session Randy informed us we did not need to decide that day to become clients, but instead for us to call him. We took several days to discuss our decision with ourselves and did some research on information presented in the sessions. During this time, Randy held true to his words "to call him" and did not desperately call us with a sales pitch like we received from several past presentations. We scheduled a meeting with Randy to review our financial portfolios since Randy was consistent in being a fiduciary vs a financial advisor. What we really liked about the review: 1. Randy never recommended selling one of our existing investments for an investment he offered. So many others went right to "balancing" my portfolio. 2. Randy presented investment options based on the information that we provided him and again with no need to decide right there and then. 3. Randy directly answered our questions and instead of a reply that did not answer the question. 4. Randy informed us that depending on the meeting we have the option of a phone call, video/zoom call, or meeting in person. We decided to "balance" our portfolios and go with Randy as our fiduciary. In July 2024 we received an e-mail from Shield Financial and Insurance Services regarding an investment opportunity before the Federal Reserve announced interest rates became effective. The e-mail included a video of Randy presenting an overview of the investment opportunity. If interested, there was a link to watch the second video that provided detailed information to make an informed decision. We thought this was a great effective and efficient approach in informing all Shield Financial and Insurance Services clients instead of the time-consuming effort of calling each client and repeating the same information. And with this approach all clients were presented with the same information. We decided to invest in this very limited time opportunity due to when the Federal Reserve announced cutting the interest rates. We were very happy and thankful for the effort the Shield Financial and Insurance Services team made in working long days to process our paperwork with the paperwork for those interested clients to be invested in this opportunity. We are happy with our decision to go with the Shield Financial and Insurance Services team because they are professional, friendly, and return calls in a timely manner. If you receive an invitation to attend a Shield Financial and Insurance Services Financial Survival Workshop do not hesitate to accept because they do fill up quickly. The time is well spent. In fact, why wait call Shield Financial and Insurance Services today.

A non-renewal is indeed stressful, which is when you need a broker most. Our experience with Hayes…read moreemphasized their lack of professionalism and made us really rethink whether we would want to work with them if we ever needed to file a claim with the insurance. Bryan's follow-up is dishonest. He also contradicted himself several times in his email follow-up: 1) Hayes did not reach out to us when we received a non-renewal. We reached out to them, and they confirmed that they also received a non-renewal. I will say that he did seem empathetic at first. 2) They did in fact say they received two quotes a month before renewal but never sent them to us despite multiple requests to review. They then sent us one quote five days prior to our renewal date saying it was the only one available and demanded 1/2 down when everybody else we talked to offered monthly payment. When we followed up about the second quote that they said they had a month prior, they brushed it aside saying it wasn't worth reviewing because it was more expensive. We never received it.

If you're looking for an honest insurance guy, talk to Gaylen. Not sure I spelled his name…read morecorrectly but it will be worth your time to do business with his firm. Great service coupled with super great prices. Randy Ontiveros

Been using him for years and never had any issues. With the ever shifting insurance environment in…read moreCalifornia there is always a need to update or renew our policies and his office always gives options which I appreciate.

Called for insurance quote multiple times, no answer and no call back. Imagine how they treat their…read morecustomers

Ryan and Arek are fantastic advisors. I appreciate their expertise and honesty as they always keep…read morean even keel approach to investing and financial planning. I also am grateful for their recommendations regarding insurance and tax planning. Highly recommend them to anyone.

A polished, polite and professional organized team. I was…read morethankful they took me on as a client when most firms were at capacity. I purchased their tax planning service. They delivered on their promise to routinely meet with our business to strategize and plan and were prompt in responding to our needs through the year. They also prepared my state and federal taxes, and I received a tax refund! Working with their firm did pay off. I couldn't remember the last time I got a refund! I always owed something when working with other financial professionals. Some other reviewers comment that Miguel markets too much, which he does market a lot for his services, but I came to learn through our partnership that he is enthusiastic knowledgeable, and passionate about sharing financial planning and services . I found Miguel and his team to be trustworthy and deserving of manging these aspects of my business. If you own a business and have your finacial reporting in order*, can afford their services*, and be able to financially implement* any tax planning done together, then yes I highly recommend this firm. Thanks Miguel, Jasmine, Pedro and Gabriel.

What rubbish. First, A professional tax preparer would never demand payment in advance and further…read moremore not blame a customer for double booking an appointment. Expressing my dissatisfaction was neither loud nor disturbing as no one else was in your lobby. I also accepted your apology and promise to refund the $500 prepayment as a gentleman. Only to have you refuse to honor your promise. That is why I post on your page. To let unsuspecting customers know how you operate. I have no reason to bother you and simply provide a warning to other potential customers. Maybe it was just a bad day but you really screwed us. I should file an official complaint against your license and board but I'm too busy. Honor your word. Own your bad customer service 2019 Update: Still waiting to get my money back. This guy is unethical and should not be trusted. Cheats his customers, then blames them. Will keep posting to let others know how he really operates. Read his other posts. I'm not the only one.