i thought they were the greatest. all good till try to…read morecontact.cant find them helpfull ben(???) goes into hiding. paying soneone else to pk up where they left off. hire someone else!!!!!!

I've done over $2000.00 in business with this company. Overall I thought I was dealing with a small…read morebusiness with integrity that stands by their products, service and materials. I had an Iron filter added to my water softener less than a year ago. This company used plastic tubing that failed and leaked water on my basement floor. The company came to my home and in less than 15 mins fixed the plastic hose they installed less than a year ago. No receipt provided, I requested I was home when the tech made the repairs. That was also ignored. $160.00 later with multiple calls to an owner who ignores phone calls. The owner of this company has no integrity and doesn't stand by their installation instructions. Real good at taking your money and that's about it.

I very rarely give 5 stars because in my eyes no one is perfect, but in my opinion Waugh's Culligan…read moreis pretty close. They come out and do what you want them to do, and don't try to sell you something you don't need! Good Customer Service, answered all my questions to the best of their ability and always made sure I was completely satisfied with the service I received. After they installed our new water softener system they triple checked to make sure everything was working and not leaking water. They also have financing options with some equipment you can rent if you want to. If you're in need of a new softener give them a call, you won't be disappointed.

From the owner: Culligan of Owosso is your trusted local expert for water softeners, reverse osmosis systems, whole…read morehome water filtration systems, bottleless or bottled water coolers, bottled water and salt delivery. Whether you’re dealing with hard water or other local water problems, need professional water softener installation, or want cleaner, better-tasting drinking water, we offer customized solutions backed by almost 90 years of experience. Our team proudly services Culligan water systems for your home or business throughout Central Michigan. Trust Culligan for water you love.

Company was very quick to answer phone and their rates were competitive…read more During pool opening season, expect delayed deliveries. It only took about 30 min to completely fill our pool

Has Filled our pool for the last 10 years, Great people to work with very good prices. Water tests…read moregood every time. Great company.

Ray is da man. We're staying at a friend's place on the lake. It's on a well. The water…read moremysteriously stopped one day, after checking everything we knew to check, we called the cavalry. Ray arrived and wasted no time troubleshooting and discovering a clogged screen about 110 ft in the ground. Unfortunately, the technique that works best also has the well down for a couple days. While he was treating the area, we took a small overnight trip. Upon our return the next afternoon, we were surprised to see Ray was reassembling the well. One successful test later, we were back in action. It's nice to know whether we need a new dug or repairs to an existing system Ray is there to make it happen. 10/25

Ray was recommended to us by a family member. We were on borrowed time with our well pump. My…read morehusband called him, and he was out the very next day. We did run into a couple of complications that involved pipes inside the house, but he, along with our master plumber best friend, wrapped it all up PERFECTLY! He flushed our well too, which has vastly improved the quality of the water. What was stinky water full of sediment, we can now drink! Ray is fast, knowledgeable, professional, and very fairly priced! ALSO, he uses only top quality materials, which we truly appreciate. We HIGHLY recommend Ray for all well servicing needs!!! (Ray, if you're reading this - THANK YOU!!!!!)

Unethical business. Sold a system in 2021 under their entire guidance and testing of our water. We…read morehad failures under warranty, and in 2025 October I had another technician out - he sated bluntly "you should never have been sold this unit, it was always going to fail in a few years". I have attempted to get some level of support to make this right, at best a few hundred dollars off what is nearly a $1,500 investment now to fix a system that under their own staff, I should not have been sold. Their service manage was incredibly rude and condescending to me - blaming us for choosing this system despite it being one of 2 suggested to us - and the billing person being worse, now threatening to send a $97.50 charge for the service call (which I had never been levied before, nor informed of in advance to have consented to) to collections and being very combative on a call where I simply tried to find a positive resolution. Do not do business with them.

I recently purchased a home with their system in it. So I called them to have them come and just…read moremake sure the system was working and to put salt in it. The short version of the story is... the lady showed up and didn't even bring any salt AT ALL came in and took the cover off the salt bin, and took the cover off the timer and pulled a piece if paper out and told me "it's going to be $2600.00 to replace the system." She couldn't give me a single reason why the system needed to be replaced). Because there was absolutely nothing wrong with my system. It literally just needed salt). I asked her multiple times why I needed an entire new system, and IF something was wrong how did she know bc she hadn't looked at anything at ALL.. she had no answer. The fact they showed up with zero salt says it all when that's literally what I asked for

I chose this company because they were recommended by Mitchell Building Company and because they…read moreservice many homes in our subdivision. Based on that reputation, I expected quality installation and customer service. We purchased both a water softener and a Dr. Rust system because we were told our well water had a very high iron content. The entire purpose of the Dr. Rust system was to prevent iron staining on our brand-new white siding, stone, driveway, sidewalks, and other exterior surfaces from our irrigation system. A few months after the installation, we discovered rust staining on the exterior of our home. When a technician came out to inspect the system, he found that two wires had never been connected during installation, meaning the Dr. Rust system had not been operating since the day it was installed. I then spoke with the manager, expecting the company to take responsibility for the installation error and discuss restoring our home's exterior. Instead, I was told that we should have contacted them sooner, even though the system had never been functioning because of the installation issue. The only solution offered was to send me a bottle of rust remover. I understand that problems can happen with any installation. What disappointed me most was not that a mistake occurred, but how it was handled afterward. I expected the company to stand behind its work and help restore our property to the condition it would have been in had the system been installed correctly. Unfortunately, based on my experience, I cannot recommend this company.

Jeremiah has been such a blessing to us! West Virginia has experienced to drought this past summer…read moreand he has worked with us so diligently to keep our water on. Not only does he help us keep it clean, but he is also orchestrated a plan to keep us having plenty of water in the future. Valorie is also just an incredible person. Caring, kind and diligent! This is an excellent company to work with I highly recommend them!

Took over a week to do an estimate! "Extremely" to costly…read morefor a small job! Wrote out a "very long" estimate to justify the "extreme" cost!

Zuma is great. The company and especially Jonathan are top notch. We decided that the two-car…read moregarage was not going to happen. But Zuma was very professional about the project. Gave us a realistic estimate that was extremely detailed. Jon's professionalism and expertise are top-notch. He was thoughtful and provided great alternatives. Although we did not go through with our project, I would certainly recommend ZUMA to anyone who needs remodel or addition to their home. What really impressed me was Jon's patience. He called to see where we were in the process and how he could be of further assistance. I will definitely keep this company in the first row of my Rollerdex for future reference. Thank you, Jon and ZUMA.