Unethical business. Sold a system in 2021 under their entire guidance and testing of our water. We…read morehad failures under warranty, and in 2025 October I had another technician out - he sated bluntly "you should never have been sold this unit, it was always going to fail in a few years". I have attempted to get some level of support to make this right, at best a few hundred dollars off what is nearly a $1,500 investment now to fix a system that under their own staff, I should not have been sold. Their service manage was incredibly rude and condescending to me - blaming us for choosing this system despite it being one of 2 suggested to us - and the billing person being worse, now threatening to send a $97.50 charge for the service call (which I had never been levied before, nor informed of in advance to have consented to) to collections and being very combative on a call where I simply tried to find a positive resolution. Do not do business with them.

I recently purchased a home with their system in it. So I called them to have them come and just…read moremake sure the system was working and to put salt in it. The short version of the story is... the lady showed up and didn't even bring any salt AT ALL came in and took the cover off the salt bin, and took the cover off the timer and pulled a piece if paper out and told me "it's going to be $2600.00 to replace the system." She couldn't give me a single reason why the system needed to be replaced). Because there was absolutely nothing wrong with my system. It literally just needed salt). I asked her multiple times why I needed an entire new system, and IF something was wrong how did she know bc she hadn't looked at anything at ALL.. she had no answer. The fact they showed up with zero salt says it all when that's literally what I asked for

Great experience. My water finally tastes good after getting the proper equipment. Good customer…read moreservice.

i purchased their Ecowater sump pump combo backup system. Did not end well. I so wanted this to…read morework but I found out my warranty was voided because they installed this unit in my 15" pit which after installed realized it has to be 22". I kept getting alerts my water level was high then it would kick in and drain. Then I got high voltage alerts, then another that said undefined. Douglas was willing to honor my warranty but then in reading the paperwork I discovered it was not recommended using a generator with it. Another thing not disclosed to me. They didn't even realize it. Which why would they not know these things?? It is overly sensitive sending alerts over every thing. They did agree to remove it so I could get something else and return my money .... However when they came to pick up their sump pump they had no money to give me. After feeling lied to I did not give them their pump. I now have to return the pump to the office and then I get a check. I would have recommended their water conditioning but at this point I definitely don't trust them. This sump pump is apparently new to them and they have no knowledge of restrictions it has. I'm deeply disappointed this happened as the installers Connor and Wes were great and did their best to help. I definitely do NOT recommend this company at all especially their sump pump that they know nothing about. Call the manufacturer like I did. Every little thing voids the warranty.

Ray is da man. We're staying at a friend's place on the lake. It's on a well. The water…read moremysteriously stopped one day, after checking everything we knew to check, we called the cavalry. Ray arrived and wasted no time troubleshooting and discovering a clogged screen about 110 ft in the ground. Unfortunately, the technique that works best also has the well down for a couple days. While he was treating the area, we took a small overnight trip. Upon our return the next afternoon, we were surprised to see Ray was reassembling the well. One successful test later, we were back in action. It's nice to know whether we need a new dug or repairs to an existing system Ray is there to make it happen. 10/25

Ray was recommended to us by a family member. We were on borrowed time with our well pump. My…read morehusband called him, and he was out the very next day. We did run into a couple of complications that involved pipes inside the house, but he, along with our master plumber best friend, wrapped it all up PERFECTLY! He flushed our well too, which has vastly improved the quality of the water. What was stinky water full of sediment, we can now drink! Ray is fast, knowledgeable, professional, and very fairly priced! ALSO, he uses only top quality materials, which we truly appreciate. We HIGHLY recommend Ray for all well servicing needs!!! (Ray, if you're reading this - THANK YOU!!!!!)

Jeremiah has been such a blessing to us! West Virginia has experienced to drought this past summer…read moreand he has worked with us so diligently to keep our water on. Not only does he help us keep it clean, but he is also orchestrated a plan to keep us having plenty of water in the future. Valorie is also just an incredible person. Caring, kind and diligent! This is an excellent company to work with I highly recommend them!

Highly Rate this company! We just purchased a second water softener from them as the first one…read morelasted 38 years! We again have zero iron in our well water, and it tastes great! Jay and Dexter were very professional, answered all our questions, and completed the job quickly. We couldn't be happier! If you need a softener system, use Advanced Water Treatment and you will not be disappointed!

Was a loyal customer of theirs for over 20years never missed a payment , last month I made My…read morepayment through my bank a week before their delivery date and they would not deliver my salt because they had not received payment yet .it was Clearly a post office issue . I understand that they didn't receive pavement, but I've paid for 20 years every month. think they would cut you some slack. and not wait till the day before delivery date to call and inform customers that there is an issue . Needless to say I am now looking for a new salt delivery company

Totally took advantage of my mother by coming out to change a filter and charging $500 for a 15…read moreminute visit. The service guy also didn't tell her that she may need another filter to prevent her water from smelling and now want to charge her more for another visit to put in a filter that should have been added on the first visit. Of which they will charge $190 for the 10 minute visit and for the filter. Make sure you ask ahead regarding charges and do NOT trust that the service guy is looking out for your best interest.

Very knowledgeable, very good at sales, does not stand behind there work or product....sold me on…read morefilter system that supposedly filters a million gallons of water for over 4k dollars, 10,000 gallons later I'm back to square one, they charged me for the service call and recommended another 4k filter cause the first one is done....but definitely offered a substantial discount to take the old one that " is definitely not worth fixing".... Sorry over 4k this business is just another scam be careful

Great company! Has amazing equipment. No fuss and very efficient…read more I never have to worry about having hard water. Even if I lose power from a storm, I still have soft water because it's a non- electric system!!